VR Forums

Hello all,I am attempting to find out if the 4 post fix numbers after the version number determine which features you receive on your headset. The post fix numbers I am speaking of are, for example: v85.xxxx or v2.1.xxxxI currently have 1034 as my post fix numbers and it seems that none of the PTC features mentioned are included in my builds. I never paid attention to these 4 numbers in the past, but did use to get all the features mentioned when new PTC versions were dropped.I had the new Navigator when it first arrived, but it has since been dropped for the older version of the bottom menu bar. Please chime in and let me know if you have the same post fix numbers and different PTC features or the same. If you have different post fix numbers, let me know if you have the missing features like surface keyboard, new Navigator and what ever other enhancements are listed.Thanks.

Hi everyone, I need some help.Three weeks ago, my right trigger stopped selecting apps and items in the Meta OS menu. It still works in apps and games, but not in the main menu. I have to use the “A” button on my right controller or the trigger on my left controller to select anything in the menu.Since it works in apps and games, I’m thinking it might be a software issue.I’ve tried unpairing and re-pairing the controllers, and I also reset my Quest 3, but nothing helped. 

 

I found a pair of Meta glasses at the beginning of the year, and I would like to find the owner. I’m just not sure how at this point. I’ve tried contacting support and the automated chat said it’d send the info I have to the support team. But is there any other way someone might know of to find the owner information with the glasses? im a tour guide, so i mostly have people out of state/country on my tours so so posting on local forum could be a dead end, though I am in a stop where a lot of locals visit, the location they were makes be believe it was someone who took my tour but I contacted all of them and no one said they forgot anything. I just really want to find the owner

Hi all. I am new to VR, and to the Quest etc. I am surprised it has taken me this long to start exploring VR as I have been a pc gamer for many years. I got my first VR headset last week (Quest 3) and I absolutely love it. I have been getting to grips with where everything is, how to use Horizon OS etc.I came home from work yesterday, called a friend of mine, and noticed that something had changed. It appears that automatic updates are turned on, and my headset updated to software version 85.0.Since this unexpected update, I have noticed 2 problems. Suddenly I can’t play Population One. The game is now stuck on the initial ‘Logging In - Please Wait’ screen. I have done everything you can think of. Restarted my WiFi network, restarted the headset, removed the WiFi network and added it again, uninstalled the game etc etc. It makes no sense…it just suddenly doesn’t work. I have also noticed that during a call with a friend (any friend) I can longer see the call preview window. I

I've been trying to get the purchase screen in the shop to pop up but have yet to get it to work. I've been playing the game for about a week and have caught most of the fish at Bobber bay but can't access the store to buy anything. Anyone know of a way to get past this? I see it's been an issue for some time now and I know it works for some people.

I want to be transparent, Meta are aware of this issue and are "investigating" but I wanted to post here for visibility.I'd also like to state this might not all be Meta's fault.Also, long post, sorry...6 days ago, after the v85 update, I plugged my Q3 headset in to charge, original adapter, original cable in the wall socket. No charging light, so I popped the headset on to see if the battery icon was showing the symbol for charging, it wasn't. I grabbed the end of the usb cable to unplug it and it burnt my finger and thumb. On further investigation, the usb socket on the headset (middle rectangle with pins) was melted. I'm just lucky I noticed it wasn't charging in the moment and was able to remove the cable so quickly.Got in touch with Meta, started a return, got my labels, all good, smooth sailing. Printed them and arranged for collection 3 days later, took the day off work to make sure it was collected and DHL picked up my parcel. Next day the parcel comes back to me because t

Hello, i have an issue about my headset to connect it, all the cables are connected to my pc but the meta horizon link didn't recognize them, soo dik how to resolve it. ( orange led in the headset )

Dear Forum (and hopefully Meta team, to which I have found no other way to reach out to regarding this question),I am writing to inquire about permission to reproduce a small number of screenshots from the application First Steps (Meta Quest 2), developed by Oculus Studios, for use in a scientific publication.The application was used as part of a controlled experimental study, and we are currently preparing a manuscript for submission to an international, peer-reviewed journal. The screenshots would serve exclusively as illustrative material to clarify the experimental setup and virtual environment. They would not be used for commercial purposes.I would therefore be grateful if you could inform me about the conditions under which permission for reproduction may be granted, and whether any specific attribution or licensing requirements would apply. If you would provide me with a contact, I'd be happy to share more about the project and my institutional affiliation.Thank you very much fo

I factory reset my headset after having the same issue of not being able to connect to steamvr/airlink. The buttons existed, in the steamvr window to be able to connect, but it was in a loop of forever "trying" to connect. So i looked up online and did a bunch of troubleshooting and after nothing else worked, I decided to factory reset my headset for the third time whilst dealing with the issues. Afterwards, I am now dealing with another issue during setup. I log into my wifi, and before its able to let me access anything on the quest, it gets stuck installing 1 of 2 software updates and makes no progress. I have waited two days while leaving the headset charging. I have looked online and all ive found is meta can help force an update, but any time I try to use my link cable to update it, it shows up with an error message that, from memory, says "adp error" or something of the sort.

I pay for a oculus two off eBay and I think it’s still connected to the other person oculus account because it’s stuck on a black screen and I cannot reset it. I cannot program it. 

I for the longest time thought that DeoVR was to blame, but since the firmware update a few days ago, I realize it's been the Quest firmware updates hysterically tinkering with head tracking the whole time.I'm on Quest 3, but i had the same issue on Quest 2 - suddenly and without warning, the 6ofD head tracking and dome scaling just becomes "wrong" out of nowhere. E.G., tracking your head forwards or backwards will zoom appropriately, but every other dimension will translate WAY too much as a result, making the video you're watching hypersensitive to tiny little micro motions you don't even realize you're making with your head, rendering almost anything with video or passthrough completely useless. Previous firmware it was calibrated better, it almost seems like it goes normal>bad>normal>bad, with each update. You're basically having to choose between things looking wrong in one way, or looking wrong in a different way. From update to update, It's never consistently wrong

My son used my VR headset to play Gorilla Tag while I was busy, and I didn’t realize it until I received an email asking me to verify my age. I thought it was strange, but I completed the verification anyway. Since then, I haven’t received any response. It’s been over a week now. I was confused about what was happening, so I contacted a friend who had experienced the same issue. They suggested that I redo the verification, so I did. It has now been four days since I resubmitted it. At this point, I’m really frustrated. Support hasn’t been helpful, I can’t find any useful information online, and I honestly don’t know what to do anymore.

Whenever I boot my PC. Chrome opens to:https://www.meta.com/help/quest/I cannot for the life of me figure out how this happened or how to fix it. This started happening partway through the troubleshooting in this thread here:Meta Horizon Link launches on startup. It should not do this. | Meta Community Forums - 1364841It is not in my crome startup settings.

Recently I tried updating my meta horizon app and I got the error restart your pc or contact support, I restarted and got the same error. Now the installer won't install the application properly aka I get the same error and the link app is gone. I figured it was worth a try here for help. For context I didn't use the app for 7-10 days then I launched pcvr and it was unstable, saw an update, tried to install it, and the app bricked itself. I really don't know what to do anymore, I've had countless problems with this app and I have to use it cause airlink, wireless steamvr is just too unstable.

When I launch meta horizon link on my pc, it tells me that I don't have enough storage for the app that I need 12.69 GBs of storage but I have 30 GBs free on my computer. I have no idea if this is causing the error but when I launch pcvr on the meta quest it tells me critical error that I need to update the app but there is no update. It allows me to play but I'm assuming that this is what is causing the lag, I just don't know how get the app the update. Let me know if you know how to fix or have a question that I need to answer.

I was playing gorilla tag with a friend and i wanted to download a map in the virtual stump area then the game crashed,i was trying to relaunch the game and it still crashed but this time i am stuck in the virtual envirement loading screen and i need to restart the headset everytime i am stuck in it

 am kinda new to vr I have a quest3s and my problem is that I click to redeem subscription that I got for the quest3s like a bundle and it's didn't do anything and I can t activate it can anyone help me cuz on March 10 it going to unacticate or smt like that

Hello everyone, few hours ago i send my id to meta bc i wanted to change my birthday date but it got declined and now i need to wait 3 months. But I noticed that on February 8th I received a letter saying that I had 30 days to enter my date of birth, but now when I try to enter it, I get an error. Does anyone know what to do?

After upgrading to an iPhone 17 Pro Max and restoring my phone from a back-up to iOS 26, the Meta Horizon app will not download/restore. I haven’t had this issue with any other apps, and it updated without issue on my iPhone 15 pro and my wife’s 16 pro max. I haven’t checked and went through the entire Apple resolution chain to include a complete factory reset of the phone. please help!

Could you please can help me to retrieve the access to the Meta Account: *** I lost the 2FA authenticator but I can access the email. Thank you in advance Chiara[edited for privacy - this is a public forum]

After I factory reset my headset then the headset asked me to pair both my controllers but the problem is I only have one working controller which is the left one. My right one has the ring snapped off. (I'm on quest 2) So now since it's asking me to pair both controller and I only have one I can't get past this step and I'm stuck on the pairing process when you first turn on the headset after a factory reset 

Hello,Since a couple of weeks I have problems with my META Quest 3 Headset.It started shutting off during use, unpredictadely.At some point it didn't start up anymore. I have been trying ever since to find a solution for this issue. I tried a software update through connection to the PC from the META website, but the headset is not recognised.I tried the power button for 30s.I tried the power button with the volume button and a reboot, also the return to factory settings.Nothing works.The device powers up to the META logo, then usually a bright light flash and then the device starts to reboot going through the same steps logo, sound, flash and shutdown.Does anyone know how to resolve this issue?I still think it is software related.KindlyAnke

I haven't used my oculus quest for a while... at lease a year or two.I bought it in 2020. I switched it on and reactivated the meta horizon app. Thankfully everything seems good and any apps/games purchased are still there.Problem is when I log into meta.com it the device doesn't appear. Both logins are same email but it feels like they are 2 different accounts. I know my login PW for the meta horizon app but I'm unable to find my PW for meta.com as it just takes me straight to the 2 factor authentication process... sending codes to mobile etc.Would greatly appreciate any ideas/advice as I fear it may cause problems if I buy a more up to date device. Be good to get meta.com to recognise my meta horizon account.

It seems that not only I, but many other people are experiencing this issue as well.When I connect my headset to a PC with a cable to play SteamVR games, the height is often incorrect when the session starts.In that case, I can fix it by going to Settings → Physical Space → Boundary -> Create New Boundary and adjusting it.However, the bigger problem is that if I place the headset on a desk or table for a few minutes while I'm playing games and then put it back on, the height resets based on the surface where the headset was placed. As a result, I have to turn off the steam game and go to option and recalibrate the floor level again.This is quite inconvenient. Is there any way to permanently fix or lock the floor height so that it does not reset regardless of where the headset is placed?