VR Forums

My quest 3s boots to Meta logo, then a black screen. Controllers vibrate continuously. Factory Reset does did not work. It randomly turned off and started doing this. My research tells me it is a firmware issue after the update. The problem is the serial number for some reason is not linked an account, so I am unable to get in touch with anyone how to resolve this issue. 

Link will not function.  Now saying the cable is a 3rd party charge only cable.  It is not.  Cable I purchased with the headset.  3rd issue in 2 weeks.  What are you people doing at work?  Test this stuff, actually Test it before you update.  You look like the fools at Microsoft with Update Tuesday.  It's embarrassing and unacceptable.  Just loaded Steam Link and Steam VR.  Works great.  You Should be ashamed of yourselves but you will not.  Really sad.  My next headset will not be your product if you don't get your acts together.

Ive been trying to download this game i got but every time i press on the download button it gets to 0% and then cancels the download. I’ve tried restarting the headset which didn’t do anything so i resorted to a factory reset but after that nothing is downloading still. so now im left with no games to play on the headset because of this problem

Hello! This is Broken Computer, a owner of the Quest 3S. Im pretty proud of it, but there are some problems i need for the Software Engineers to check: Problem 1: in the new PTC (V 2.1 ), there are problems with navigating the menu. The bottom mini thing in apps that shows buttons to go into Focus Mode, Minimize or Close it dissapears in some situations. It annoys me to restart it to fix it, only for a few moments later to happen again.Problem 2: Ive ALWAYS loved the new Navigator Mode, it looks very cool. BUT, in V 85, it has been removed for an unknown reason and I need to know it. Even if I upgrade to PTC 2.1, it doesn't appear! Why?! Problem 3: Bug Regarding changing the controller vibration:Ive been thinking, when going the controller vibration to Low, it glitches back to the medium bar, but the controllers won't vibrate. Did the new PTC start to act weird?  Problem 4: Some design of the menu in PTC has been DOWNGRADED to a pretty lookin back.  In 85, it h

I recently received an email from meta asking to pay a refundable $1 charge to verify my age, but i didn't know if it was real. The email came from a do not reply email.meta.com is this email real or fake?

I am new customer. Just bought  Meta Quest 3   2 days ago. Still confused how to watch movies and travel videos in VR ?

I just got a 3rd vs 2.1 update but its the same as the last two no changes is this a bug or hiddin updates?

“Guys, I understand some of you are joking, and that’s fine. I posted because I genuinely love Asgard’s Wrath and VR gaming. Passion for something doesn’t mean I’m attacking anyone — it just means I care about the future of VR. If we can’t be excited about great games, what’s the point of being in a gaming community? 🙂 Let’s keep it about the games, not roasting each other.”“Relax 😄 I’m not actually filing a police complaint. It’s called passion and a bit of exaggeration for humor. We all want great VR games. If loving Asgard’s Wrath too much is a crime, then I guess I’m guilty. But at least I’m guilty of supporting good games, not roasting fellow fans.”“I posted out of appreciation for a game I love. If that’s funny to you, that’s okay — but I’d rather discuss VR’s future than turn this into sarcasm Olympics. We’re all here because we care about gaming. Let’s act like it.”   thank you 

I just used my Quest 2 and for some reason it's stuck in passthrough when I turn it on. The controllers won't connect and are at full battery (as is the headset), and the only thing I could do was adjust the volume, where it displayed the volume slider graphic, but turned the entire screen black, which then returned to passthrough when the slider went away.So far I've shut it down and restarted it a number of times, all with the same results. I had used my Quest 2 a couple of days ago and it was working fine, I hadn't done anything too taxing on it graphics-wise, so I'm not sure this how this came about. Does anyone have a fix for this?

Firstly headset finds pc with meta horizon link open. But when i try to connect my headset to pc by air/usb link it loads inifinitly. Just infinite loading.Meta horizon link app looks as usually, no warnings, errors or something similarTried to relaunch link app on my pc, did not helped.People do you have this issue? 23.02.26

I am requesting meta team please unveil if they are working on Asgard wrath 3.Very eager to play the upcoming part with final ragnarok ending of Asgard and rise of new era. Where norse god meets Hindu mythology gods Lord Krishna with sudarhan chakra. Who plays role like Horus , the eye of Horus similar Lord krishna have the feather of peacock who will guide arjuna to maintain balance in Bharata. 

Meine Meta quest 2 findet kein update bei der version 50 nach mein wissen ist version 60+ schon raus

I make content on youtube and twitch, streaming classical harp practice as a severely visually impaired person. Having a metaquest has allowed me to make sheet music big enough that I can finally learn to sight read instead of memorizing piece after piece and forgetting others. Unfortunately, we found today that when streaming from the metaquest, nobody could hear the harp. I cannot use a PCs microphone and monitor audio through OBS  as most people will suggest, as I want to stream live from orchestra rehearsals (It's an authentic how-to-harp-student experience!).  What is the best way to fix this? Im using beamXR and a MetaQuest3. Thanks!  from NervousHarpist

Hi  I started reaching out for support for an issue that is now almost 10 weeks old and have not gotten a single response from support that tells me why this is happening.  I've tried everything I can find online to possibly fix it (adding and/or removing payment types, resetting, etc.)  Every answer I get from support is a canned response and it is driving me nuts!  Does ANYONE know how to fix this ? They even said they cleared the error and asked me to log back in while I was in a live chat with them at one point and I did it but it still did the same thing .  I'm so frustrated with their lack of support or even a real answer. 

I’m posting this because I honestly don’t know what else to do at this point. I sent my Quest 3 (512GB refurb replacement) back to Meta over 2 months ago under RMA. Here’s the timeline: I sent in the headset AND controllers December 2025Meta returned my controllers within 1–2 weeks saying they weren’t neededThe headset replacement was supposed to shipThen the shipping process stalled due to “address validation issues” Now here’s where it gets ridiculous. Meta’s system says it cannot validate:My home addressMy neighbor’s addressMy in-laws’ address (which has existed for 20+ years)They even tried processing under an alternate address and their system still rejected it.Meanwhile:They have already shipped items to my address before (the controllers came back fine)This has been documented as “urgent”I’ve been told multiple times that a “specialized team” is investigatingI keep being asked to provide yet another addressAt this point I’ve provided multiple legitimate,

My birthday was on February 21st and my mom got me 5 vr games, and sent them to me in the form of a gift around 1 pm.  I haven’t received any pop ups or emails, and when i visit the page of the games that were bought, they are asking to be purchased again. It is February 22nd, 2 pm, and I still don’t have anything.  I hope it’s just a system error that can be resolved soon. 

One of my controllers (the left one, specifically) is no longer charging. I’ve already tried everything: replacing the battery and performing a factory reset on both the controller and the headset. Could this issue be caused by leaving the controller on the charging dock without using it for a while? As a result, I’m unable to complete the controller’s firmware update.

im trying to buy blade and sorcery nomad but everytime i try i get the dreaded: Request Not CompletedWe noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center." please help me!!! i think it might’ve happened because i accidentally misclicked when it asked  me to do the 4 digit password 

Okay so ive been trying to get onto worlds and everytime i try it says “Worlds isn't available to everyone yetCheck back another time. You can also try another app or explore what's new in the Meta Quest Store.”and ive disconnected my facebook hard, restarted the headset checked the region (im in Canada) and i think theres bigger problems. so i bought this quest 3 on FB market and now im wondering if the device is flagged or its my account. ive tried to contact meta support and get connected with a human. i did the SN and all but it either says “theres no device connected to this account” or “ support isnt available for this device” ive tried everything. even on the mobile app i cant play the worlds but if i go on another account thats not connected to the vr i’m able to play. i checked everything in my settings and my account is good there’s no restrictions. so what is it? i really dont wanna have to reset the headset. 

Purchased my son a $30 meta quest gift card so that he could get a bundle in the game UG. We redeemed the card and now cant seem to find the bundle without it wanting us to pay $30 again. How do I redeem the bundle we got him?

I am trying to purchase the game "Plastic Battlegrounds" on my Meta Quest 3s, but everytime I try to purchase it, I get an error message saying, "Request not completed. A problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorised action." I have talked to multiple people at Meta and still have not had this issue resolved, I even got an email this morning telling me that I can use my payment account again just for me to get the same error message. Is there anything I need to do to fix this error?

I am using the software update tool to update to the latest version of PTC manually, but the software that it provides does not appear any way in the official release notes. When I use the tool it offers up "2.8.0" as a software ready to download and install. When I go through the process and it shows that it has been successfully installed, the device does not show anything has been updated and the last software update's install date and version remains the same as it was before using the tool.Any insight would be helpful. Have others experienced these same issues?

After startup I always get the following messageSomething went wrong, unable to joinIs anybody else having this issue?Not sure what it's trying to join.

went to start my quest 3 this morning and all I was getting was the Meta logo just spinning. I tried to reboot by holding the power button and nothing happened. I then tried holding the power button and the sound button, switched to all black then the logo, then a no command error with a battery looking emoji.I tried to access it from the app, but the app just says the headset is not connected and wont do anything for me?   Could I have been stuck in some sort of software upgrade dead zone? Been sitting on a power cord for 8 hours still showing amber....do I now own a Meta Brick?  

I recently had a problem with my left controller thumb knob. I was instructed to return the defective controller but have heard nothing from meta. How long does it normally take to receive the replacement? Thanks