Other Troubleshooting

Ok so firstly, I don't even want to be here because somehow my Quest 3 is updated to 2.1 even though I have never joined the PTC in my horizons app.So, the issue with V2.1 I'm having currently is that the controllers go to sleep WAY too fast. It used to take longer so when idle your controllers just don't disappear immediately but now after 3 seconds of inactivity it just disappears until you move it again. While this might seem to be a non-issue, it is immersion breaking in some cases, please revert this behavior to the previous version.Additionally, why was I even updated to 2.1? Is there a way for me to not be included, I'm having a very bad experience with it currently.

Hey, my Meta cams (so the cams used to see the environment etc.) doesnt really work. So if I start my Quest 2 and it asks for the Guardian thing to set up it does work and I can see my real surroundings through the cams but it only works for like 3-5 seconds until the cams crash? Basically they freeze and it stops working for some reason. But also when I start the Quest 2 I already have a black screen for the setup and basically have to do the guardian thing "blind". I already did a Factory reset but that didnt fix the issue.

When I try to install this app on my PC it gets to 853 MB/860 MB and just sit there , Anyone else have this issue or know of a fix?

After rebooting, suddenly my headset started speaking on its own and the menu became disgusting, inconvenient. I bought a certain item knowing what it was, but in the end it changed without my consent. It seemed like I was finally starting to get out of depression, but here, too, everything had to be ruined for me. That Activision does not want to admit its mistakes and does not offer solutions (it just banned my accounts and my friends', simply because Windows is installed on ReFS). This is similar harassment of the user here.

Does anybody know how to remove a Profile from an account?  I have followed all the Meta support advice, resetting, removing the profile off the app and all the rest of it but for some reason when i log in as my orignal account and profile it automatically defaults to a new one i recently made in error. Any help is greatly appreciated 

she like my other thingies I’ve been trying to do some stuff with the login to verification through my other account, but it’s not working and the help. I’m not that I’m getting isn’t being helpful whatsoever. Whenever I try to do the serial number for some other phone support it says cannot give support to this device or whatever it says, and this is really frustrating considering that I did the controller One and I did the one on the head strap, but yet none of them work. I need to I think either removed to set verification temporarily so that I can log into my Meta account my original Meta account my main account or I need to do a reset my data so I can like actually use SMS authentication app and recovery code codes recovery codes. I have no clue have access them with Meta but I know how to do it through face book. I DONT WANT A MODERATOR TO HELP I NEED A META EMPLOYEE TO HELP OR SMTH

I'd like to make a purchase on the Meta store through web browser, but I get the error "To make a purchase, you'll first need to pair your headset."It indeed does not show up when i log in on the web browser, but its clearly there in the Meta Horizon Desktop app:How can I make purchases?

Today i bought a new meta quest 3. i followed all instructions 1 by 1. First setup, then wlan, then organisation pin, then email  ... this is were the problem occurs.When i put in the email it says the email does not exist. I logged in over the website and all worked all, i setup a profile and activated the app. The pin code was accepted, the email not however the email exisits and i was able to logon to the website. I tried to register 3 new different emails and setup all of them and tried the same. All time the website replies back that the email does not exisit. The email is verified and works well with the notifications and co.i factory reset the device and tried it again with 2 other emails with same result.Can sombody explain me how to register and use this device when it does not accept already registered accounts. asking for a solution mostly ends in doing all again with same issue.In case i can not resolve this within 1-2 weeks i will drop the device back to the sell

I have a meta quest 3 and my next controller is stuck in a downward motion in game, I have no control over the controllers thumb stick but all other buttons work. I can move the thumb stick perfectly fine outside of vr. So I replaced the thumb stick and no results showed.

I wanted to play VR one day as i tried linking my meta quest 3s to the computer via cable but then it began to load for forever, tried via air link:same problem. But before the incident i had message on my PC app saying "Some functions of meta quest link may not work.."is there any solution?

I hope no one else experience's this.I have had my Meta Quest 3 for 1.5 years. It is broken due to a firmware and hardware issue. I can see the start up logo, then black and nothing can be done. I tried every step, talked to support, searched the internet to find this is a HUGE problem with many users.And the worst part? Meta's solution was to offer me $85 off a new device. So not only did I orginally spend $600+ for the device originally, but the "solution" to a device breaking not due to me but due to it's hardware and software, is to spend $500+ on a new device that can't be guaranteed won't break again six months after the warranty expires.When the hardware and software is having a problem like this, it needs to be addressed, not just swept under the rug. I will not be buying another, and will be warning people not to invest in this device as it is simply not worth the price for the time you get on it before it breaks and Meta pretty much tells you you're **bleep** out of luck.&nbs

I've noticed the battery drain in sleep mode is significant. It will drain almost completely over night. Is this normal fro the Quest? It's been doing this since we got it, are there any fixes?

Broken one -> https://www.youtube.com/watch?v=6KC-sryWcgIGood one -> https://www.youtube.com/watch?v=H9UuPKk86SkAfter a forced update yesterday, my Quest 3 firmware is now V2.1 with the new popular UI.But I can't move the white bar, the bar with a little white dot on the left.Normally when I point to the white dot, it should change to META logo but not.It's really annoying every new update with new bug.I have already done everything include Software Update Tool.The last chance is to reset it, but I really hate to reset my headset.

 This is the dumb message I get whei I try to log in normallyThis email is already associated with a Meta account, so it can't be used to create a new one. To continue, log into your existing Meta account. If you used Facebook or Instagram to create your account, you'll need to log in with Facebook or Instagram too. I AM STUCK USING ONE BROWSER THANKS TO THIS STUPID SYSTEM!

I have a quest 3 and i don't like the new navigator , how can i change it? and i also not have the navigator option to desable it 

This is quite unfortunate and I don't really know what can be done in my position, so I guess I'm just gonna put it out there to see if there's any hope. I have just purchased a used Quest 3S Xbox Special Edition off of a third-party, and as it turns out it's stuck in the USB Update Mode and there doesn't seem to be anything I can do about it. All the options in the menu simply lead to the headset turning off and booting back up to the same exact screen. There's no option to change the partitions and the bootloader is locked. Is there anything left for me to do to maybe bring it back to life?

Good morning! I would like to get out of PTC due to the following reasons: headset shutting off mid session, sometimes headset refuses to power off, menu music continues playing when menu isn’t in view. Thank you. I will await your response. 

WINDOW LIMIT REACHEDYou can only have three windowsout of the dock at once. Close,minimize or move some windowsback to the dock. That is the error message I get in my Meta Quest 3.I have no windows open that I know of!How do I close or minimize windows that I cannoteven see or find? This is a new problem for me,I assume it started because of recently updating.  

How come I am on V81 and STILL NO NAVIGATOR ???? I have been tolerating the utterly terrible current UI for god knows how long ... so when do I actually get to use the new Quest Navigator UI ?????

How can I delete my meta quest from my account without also deleting the meta quest? I no longer have the meta quest.

i was playing on my quest 3s headset and i was playing poker stars while casting on my pc for a friend to watch, midway through i hear a pop sound and it completely shut off. i was charging while playing. no leds are showing when i plug  it in to charge, and it will not turn on at all. is there a fix or do i need a new one? i just got this in december.

I have been trying to download 2 videos (30 min video and 40 sec video) all day but every method I try doesn’t work.•Downloading straight from the app ends with “Download Unsuccessful” every time.•I can’t share the video to another app (like WhatsApp) as the video size is too big.• Sharing/copying the URL does work after waiting a while, but it makes me download the video as a file, rather than saving to my photos app which I need it to.Sending the videos to Google Drives works, but has the same issue as before.Is there anything I can do to be able to download my videos and have them save to my photos app rather than as a file.Please and thank you.

Hello everyone,I have been experiencing an issue with my Meta Quest 3 for quite a long time now, probably since around a couple of months after I bought it.While I am in a game, the camera/view sometimes turns by itself. From what I understand, it seems like the headset randomly resets or recenters my position at completely random moments.I tried to look this issue up online, but I could not find any clear information about it, any explanation, or any guide on how to fix it. I also asked other people about it, but no one was able to help, and no one seemed to know about this problem.I tried to ignore it and keep playing, but it has been extremely frustrating and it really interferes with gameplay.I am hoping someone can help me understand what is causing this and how to fix it.Thank you.

Hi,After updating to OS v2.1 and starting my own WebXR (VR) game (using A-Frame) I noticed something annoying: When the right controller should vibrate, the left one does and when the left controller should vibrate, nothing happens.In Wolvic, this issue is not there (just wanted to try another browser to see if it was the browser).I have tried different approaches to solve this issue by debugging and rewriting my JS code to no avail. It worked perfectly fine before the update.The vibration works correctly in the OS itself, so that's not an issue (did unpair controllers and removed/inserted batteries etc.).Could there be a bug in how WebXR works in the latest Quest browser?Would appreciate all the help I cant get,Thanks!

Hello. I am using my Quest 3S on a Windows 11 pc to run X-Plane12 flight simulator. I have installed Virtual Desktop and, using VD, have created a pass-thru window to use during x-plane12 usage. I use the pass-thru window to look down at my IPad containing my maps and note-taking software.Until recently this worked fine. I started my headset, started the Virtual Desktop then started the X-Plane12 software and was able to see the pass-thru window from my cockpit view of the aircraft. However, I am now unable to see the pass-thru window after I start X-Plane12. I can see it before I start X-Plane12 but not after. X-Plane12 seems to be behaving well but no pass-thru.Do I need to register X-Plane12 with Virtual Desktop to allow one to work with the other.Can anyone suggest a reason and a possible remedy please?Thanks