Other Troubleshooting

So I created another post about this but it looks like it has been near immediately deleted.  Maybe because I linked to a recording I made showing it?In a nutshell, I have redeemed 6 headset referrals of £23 each, which should be £138 store credit, but only £115 was added (so 5 referrals)All 6 referrals have been used up, it shows £138 claimed (meaning the full amount is reduced too from what I'm allowed to claim for the year), as per the pic below, and also the picture showing the balance.  This also reLast year I and many others had the exact same issue, and someone had to manually add this, but it was worse then because a lot more were redeemed at onceAs I was worried it may happen again, I decided to record the screen of me redeeming all 6 of the referral credits, and you can clearly see that £23 has gone missing.Previously, someone on support did help my and credited the missing amounts, but I can't seem to find anywhere how to speak to someone now, the pages keep taking

Hi Meta Store SupportI’ve tried so many ways to change my birthday and as I used the form to upload my id but after submitting it keeps giving me an error message. How can I contact a live agent to help me with this issue. Thanks! 

```I’d like to discuss an issue with how immersive apps interact with running 2D apps when switching contexts using the Meta button on Quest.The problem is not the immersive app itself, but the 2D control window that appears for immersive apps (the window with Resume, Close, and other controls). When this window is shown, it is treated like a normal 2D app, and its appearance often causes currently running 2D apps to be minimized, closed, or refreshed.This behavior makes multitasking unreliable and forces users into specific app-launch sequences just to avoid losing state in their 2D apps.Proposed Behavior ChangeThe idea is that the immersive app control window should not behave like a standard 2D app and should not interfere with other running 2D apps.Specifically:- Showing the immersive app’s control window should not minimize, close, or replace existing 2D app windows- The immersive app control UI should exist in a separate system layer, not the same layer as user-launched 2D apps-

Hi,I can't edit my avatar.If I choose "edit", nothing happens.Is this a known bug?

Dear Community,My Original 20 year old facebook Account was disabled - i assume because i posted at Picture of me and my Family with wife and son and babygirl on the beach, that was the Last Thing i did during Our Holidays.  I don't Unterstand why Not only the Picture was Blocked....So now i cannot use my quest and the Dozens of Games i purchased for a Lot of Money..Can somebody Tell me what to do? 

My Quest 3 has suddenly in the last week developed a terrible stutter. I use it mainly for DCS and it is unflyable now due to this problem. Last tuesday it ran like a dream. Nothing has changed since then since the update and now it's every few seconds for at least a second. Their support page is awful. It won't accept my serial number in order to start a ticket.

Sorry, deffo a repeat post, but had no success.For my main account that I've had since the Q1 came out, I am unable to log in. I have TFA via SMS set up and I'm sure I have used it before.   Unfortunately I don't think I did anything with recovery codes. Currently when I attempt to log in, it states it's going to send a SMS and then nothing. I do not think I am logged into the account on the web, so cannot edit anything on my account. I am logged in on the headset and when I attempt to add a new number for TFA, it get's through until it asked for my password and then it just keep popping the password prompt up. It is the correct password, but does nothing. I have this account, but the Meta Help Centre is not providing anyway to create a case for Meta, to look at this.  So is there any hope for me, or am I just buggered? Thanks,Paul

I wanted to try some of the old experiences and noticed that some of them do not install. Others install without an issue.After checking found out that 4 titles installation stars and interrupts after a short while.Where can I find support to resolve this issue?I don't really care for some of them as they are replaceable from Steam but "Ghost in the Shell" is not available there.Is there a direct contact for Meta technical support?Their "Support" center seems to be a maze of static pages without possibility to file a ticket.

I can't log into my Oculus account since it says either that email/password is wrong or wants to send me a SMS code which I am not receiving for ages.Yes the email and password are correct, yes the mobile phone is also correct, how I know? I have **bleep**ing access to my account on the VR headset itself. Why can I not make any changes to my account from the VR??? Anyway, after spending 4 hours trying to somehow contact support, I learned there is no support... And that I had to log into the account I lost access to to recover the said account so behold, I created account number 2 to recover account number 1 cuz logic yes, very smart.

Recently got a Quest 3S bought from Costco. I have been having issues with the right controller .. left one works just fine. The issues with the right one are:Automatically scrolls to the bottom.Sometimes (not always) the arrow / dot / pointer doesn't come up. Though this has happened just recently.Thumb tracking not working. This I noticed after reading the support documents and other forums to 'recalibrate' the controller for dead zone / drift issues. However when I go to recalibrate moving the Thumbstick in a circle doesn't get registered in the recalibration. I tried the left controller and as I move the thumbstick in circular direciton, the recallibration also window also shows that and it is smooth with the left controller!What have I tried so far:Changed the batteriestried to recalibrateunpaired and repaired the right controller.As some of these issues are from day 1 .. I think I might have a defective right controller. I am hoping Meta can send a new one.

My device keeps telling me to go to http://www.meta.com/devices and when I do it saying my email is not connected to an account why?

My controllers work perfectly fine everywhere except when I use the Remote Desktop app. Ever since I started using that app, my controller becomes extremely glitchy while it’s open and won’t stay active for more than half a second.I have to constantly spam the trigger button just to keep it active and click on things. The moment I close the Remote Desktop app, the controller works normally again. You can clearly see exactly what I mean in the video.

How can I mute others during the concert so I don’t hear them singing along or having side conversations during concerts like this or other such apps?  Thanks! 

My son is 12 years old and he plays the meta quest just fine but he only can call with one person( he has parental controls) and he or his friends can invite another person to the call and I do not know how to fix this problem, so please help meta.

Hello,  I ordered 2 different meta quest 3 and they were supposed to be bundled with walking dead and neither one of them had it. I've tried reaching out through the website but I can't get any help because it's saying "We couldn't find any devices associated with your Meta account." So I can't get any further. It's there a customer service number?

Hello everyone   I have a problem updating my meta quest 3 goggles.   When turning off the update screen indicates that an update is taking place and the device will turn off after updating. After a dozen or so hours (>10 hours) the device is still updating.   A simple restart of the device does not give any results.   I tried to update the device using the online update tool. I paired the device with the computer but after about 5% of the progress the page shows an update error and tells me to contact the Meta support department.   Does anyone have a solution to this problem?   Regards Hubert

Recently I went to settings to check what new system updates there are.Unprompted, my headset proceeded to download and install the update, stating to reboot to apply the update.After the update completed, I went back and checked the page again, noticing another update with the message "This update will automatically apply after October 10." I have turned off all automatic update settings, including security patches and automatic reboots. This is unacceptable.This is a violation of software design and user experience. The user should have the choice to apply updates, and the device should remain fully functional without applying updates. The reason why I wanted to see about updates was because the follow window feature has gone missing, and the update has not fixed this issue.Additionally, apps on the headset no longer function without updating, despite apps such as Steam Link functioning fine previously, and likely able to function with an outdated version. And I do not want

I've gotten a Quest 2 from a friend that no longer wanted it and had deleted their facebook account.The device was still associated with their meta/facebook and after some reading, I learned about factory reset.I've factory reset the device multiple times (4 or 5) and paired it with the meta app on my phone, but the device is never associated with my account. It always ends up at a login screen with the previous user's user name pre-filled out and I can't change it. And when I go into the meta website, under devices, even though it's paired with my account in the app supposedly, it's not listed there. Previous owner has deleted facebook and can no longer get into meta to delete the device from their account.What do I do to get a clear of this device and get it associated with MY account?Any assistance appreciated. 

for some reason i cant play any vr games i havent been on my vr in awhile so this is my firsttime having this problem and idk how to fix it

I recently bought a meta quest 3s, using a promo code, which is supposed to give me 30€ of meta quest cash, but they’re nowhere to be seen, my meta balance is still at 0€ even after pairing the headset to the app

I had a post about it on reddit - https://www.reddit.com/r/OculusQuest/comments/1m07m0c/quest_3s_freezes_during_playing_and_restarts/The problem is simple - while playing screen gets frozen and after 10-15 seconds it restarts itself. (I play on both standalone and PCVR and it happens in both cases)My headset is pretty new, i had this problem just the day i got it. Factory resetting helped for around 4 days or so, and now it started happening again. No overheating or errors, it just does it randomly like in 10-30 minutes of playing. I tried doing factory reset again but it didn't help this time.Any help is appreciatedWhile i was trying to find out what was behind this problem i've stumbled upon this problem in ALVR's logs: Client client.wired: [Info] Last log line repeated 3 times13:09:11.371 INFO Client client.wired: [Error] FIXME: Leaking Imagereader!13:09:19.489 INFO Client disconnected. TimeoutI tried to find anything close about it, but i can't find any solution to my problem&

I recently purchased a Meta Quest 3S, and it came with the faceplate having a yellow dirty mark on it which I can’t seem to get off even by scrubbing it. Any help?

i’ve been trying to buy blade and sorcery for days before it goes off sale but every time I try to pay for it with quest cash this is what it tells me. “Request cannot be completed until further action We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed"  I'm confused on whats wrong. 

I recently purchased a Quest 3S (just before Christmas). I have tried over 6 different cards and every time it says “Unable to Add Payment Method”. I have tried doing it in a web browser as oppose to in the Meta Horizon app and get either the same issue or just today I got what is seen in the image. I’ve tried to work with the AI bot but this directs me to open a support line. Only issue is that it says “no devices associated with account”. This makes no sense, I’m 100% sure I’m using the same account on the Meta Horizon app as I am in browser, the Quest is clearly connected within the app. So I try the alternative of entering in the S/N, it’s gives “Support not Available for this Device”. I am completely stuck. This is incredibly frustrating. If anyone has a solution or knows of a way to get in contact with a human it would be much appreciated, I truly do enjoy this headset but had no idea support was this bad for it. 

Hello, I just clicked the "Use" button to add the €60 referral bonus from Ryu Kansaki, but it hasn't been credited to my account. The referral is complete and even validated on my account. It's marked as used, but the credit hasn't been added. Please take the necessary steps.