Other Troubleshooting

Hi,ich wollte auf meinem neuen PC Horizon Link installieren jedoch wird mein Passwort nicht akzeptiert obwohl es stimmt habe es sogar zurück gesetzt.die App meldet aber immer E-Mail oder Passwort falsch jemand eine Idee wie man das behebt ?

Hello everyone! hope you guys are having a good Christmas so far if you do celebrate it. Just earlier this morning (12/25/25) i received a quest 3 as a present and I'm loving it so far, but the battery claims the full percentage is 98%. I thought that was kinda weird since it's a brand new device that just got taken out of the box and setup only a few hours ago. Can someone please help me? UPDATE: It charged to 100% but the green light for some reason turned on at 98% so it sort of confused me.

I've recently purchased a Meta Quest 3S, using a referral code which should give me 30€ worth of Meta Store credits, I was wondering if the credits would be automatically charged on my account as soon as the headset is activated or if I’ll receive a code in my email or something.

Hi. Sorry for my bad english.How can i upgrad to the new ui (navigator).When i make e new profil on my quest - the new profile have the new ui.But i want the new UI at my profile. Version 83.0 thx Simon

Picture i took of the changed locked pattern through my phone.Hello team, hope this finds you well.Today a notification prompted that said to put a screen lock on, with different options i.e pin or pattern, i chose pattern. I set a lock pattern and turned my meta Quest 3 off. Upon turning it back on i find out that the lock pattern design has been changed completely from a 9 dot (basic unlock pattern) it changed to a octagonal shape thingy (I have attached a picture of the lock screen and the changed pattern design) Which only consists of 8 dots which can be seen in the picture, so its practically impossible for me or many others users having same issue to login with the pattern we set.The only option it has is forgot password, and the only thing we see once we click on it is a guide to factory reset the meta quest 3 because thats the only solution according to it.I request the team to work on this lock pattern bug and let us know ASAP if theres any solution to it.(Picture attache

Since about 2 or so days ago my left controller isnt turning on. Its saying its updating getting to about 33% then just stopping saying “update failed” i done the exact same update with my right controller and it took less than 20 seconds to finish. I have tried each and every possible thing to fix it that i could find on the internet, is there anyone who has actually done it that knows what there doing??

Recently I powered on my quest 3 and it updated my controllers like normal. The left was fine but the right when to some were between 4 and 9 percent and failed. It will continue to retry fail and retry. I tried the regular things like restating, taking out the batteries, ect. I can’t bypass it nor will it finish and I cannot use it. I am using the ones that came with it and not the pro controllers Please help, thanks.

I am locked out of my Meta account due to two-factor authentication. I no longer have access to the phone number on my account and I never saved my recovery codes, so I’m unable to log in. Email login is blocked by enforced 2FA.I’m requesting a manual 2FA reset or account recovery. I can verify ownership via email, purchase history, and headset details if needed. Any assistance from a moderator would be greatly appreciated.

Hello,I am having persistent issues installing the Oculus PC Application on my desktop to use Link/Air Link with my Meta Quest 3. The download process consistently fails near completion.Failure Point: The download freezes when it is almost finished, typically around 917 MB out of 967 MB (or a similar final percentage). Error Message: I receive the error prompt: "Check the connection. There was an error while the installation, Check your connection and try to run again the Oculus installation program..."I have already tried the following troubleshooting steps without success: I disabled VPNs and all antivirus software. I checked and confirmed that Windows Firewall is not blocking the installation. I restarted both my computer and router/modem. I attempted to clear the download cache using CMD commands (as suggested in community posts). I ran the installer as Administrator.None of these steps have resolved the issue. Can you please provide any further solutions, or confirm if this is a k

I can’t but anything in meta it says there is something unusual with my security I am also using a gift card

I was having issues downloading a game, so i factory reset my quest, now nothing is installing or downloading so there is nothing on my headset. I am not part of the ptc. What do i do?

Hello. I’m trying to create a child account. I am a guardian, having done so when it gets to payment details to verify who I am; Payment processes then just fails. I was hoping to have this set up before Christmas Day. 

I bought a meta gift card, and added the cash to my account. When I go to try to buy a game it says there is suspicious activity, and won't let me purchase the game. I have the cash on my account but can't use it. What do I need to do? I have my age verified and everything else is good on my account. I have bought games before on my account, so I don't understand why it won't let me purchase the game. Please help! Thank you.

I purchased a headset last February from Best buy signed up with a email I set up specifically for meta and now I can't sign in to the account and when I put the sn in for my head set it tells me support unavailable for this device.  

i dont even wanna type out anything. i just wanna send the videos that ive sent to customer service just to get talked to sideways from.the quest pro has been the most useful device ive ever purchased but the customer service folks that get assigned to me are almost 95% insufferable. they’re sometimes allergic to scrolling up even a single message to seek clarity, they’ll try to get you to simplify your issue to one sentence as though you never gave a list of several, mutually exclusive issues, they’ll talk about whats in “their system” when the entire public facing database suggests otherwise and has done so for OVER A YEAR. (https://share.icloud.com/photos/02cGcG88eclxl_zc5__qfk43w) they constantly try to sell you parts of your headset you didnt want in place of what you need—which is still available for purchase. then they have the nerve to make you mail back the item you didnt need but were otherwise deceived into buying for a refund. 

So last night while I was about to put my headset on, it fell of the counter onto its front. Now this has happened a few times before, but I was still worried because i heard the faceplate extender disconnect, I pick it back up and I see that the tiny  rod that keep the front of my headset strapped in broke off. I first went to metas support site and the thing that broke isn't even an option. Nothing that talks about the hardware of the headset is an option! I then went to ask their ai bot, and all it told me was that "Just buy an elite strap, then you won't have yo worry about that rod at all" WHICH IS WRONG BECAUSE I STILL NEED THAT ROD FOR THE STRAP! I can still use the headset if i pull the back fasteners closer to my head, but that starts to hurt my head after like 5 minutes. What should I do from here? Could this count for a replacement headset?

I recently had to send in my Quest 3 for an OOW replacement.  I thought the controllers had to be sent in as well, so I included them.  The replacement headset arrived today and, of course, no controllers were included.  How can I retrieve my controllers?  Any help appreciated.

So i recently got a meta quest pro from a coworker that was originally a demo model is there any way to get it to be able to be used as a normal quest pro or is it just stuck like that forever.

Hello can someone please help me. I activated my Quest 3. 3 days ago, it shows on my account in the app. Yet when I try to get support at https://www.meta.com/help/quest/ it says no device on my account. I enter my serial number, it says no support available for this.In app, I can select the device, click warranty, get support. It loads a page that says "This page isn't avialable right now." Has been doing this for the last 3 days. This is extremely frustrating. I also messaged MetaStoreHelp​ 3 days ago and no one has responded.

So I just recently got a meta 3s and I think it had a user before me, I don’t mind I just want to play my meta. I then realized there was an account on here it also says that it’s the main user I looker further and this persons email and phone number are linked to it, I cannot change it because I need this persons password. I also claimed the game that came with the meta 3s on that account so I also don’t want to lose access to the game. I can’t contact support to possibly change the email and password and I don’t know what to do!!

Im accessing the quest gallery on the website with this link https://www.meta.com/gallery/quest/.I can see the photos and download most videos but there are a few that won't download at all, or that download but fail at some point with a status code of 500.I really want to download these videos because I lost them recently.I hope there is a way to fix this.

I turned on my headset. And the screen was pitch black. I can see the factory reset menu and stuff. And the icon when you turn it on. But I can see anything else 

Meta quest made me update my birthday, my phone glitched added the wrong birthday and now it’s a child account. When I try to change my date of birth to the correct one it says to contact customer support, when I do so they say they cannot do anything for me. So hundreds of dollars of games gone because they can’t do anything for me. This is suppose to be a top tier tech company and they can’t do anything. Even when I ask to speak to a supervisor they say they can’t do that. Are you serious? Has anyone had any luck recently?

Hi so if anyone can help me here that would be amazing so I'm getting the meta quest 3 for Christmas in a few days but the app on my phone is starting to annoy me so first time making the account all went fine setting it up but 5 minutes later at completing setup I get an email saying that my account has been suspended and I'm like how I've not used it yet at all and all I've done it just sigh up so I go through the whole faze of of appealing for my account to be unsuspended and all the face camera things it asked you to do and so I got my account but the same thing has happened today and Im not being funny I have games that I want to buy for this headset but I won't if unused account keeps getting suspended is just ridiculous and it's not like I can just call or email Meta as non of there systems have a customer service phone line for the UK. If anyone can get back to me about this issue that keeps recurring I will be most grateful. 

Trackers disconnecting when leave cameras area. No more tracking by gyro, can't get gun from chest in Contractors, can't make t-pose calibration in VRChat at all, gaming and normal use is not possible now. They disconnect not like stuck in place as usually, they literally greyed out in interface, not visible in UI and Quest send notification about tracker disconnection.Meta white line panel didn't hide in PCVR when used Meta button once.Battery can't charge when i'm just sitting in Navigator (33w power charge which works perfectly last year). Battery still drain like 1 percent in 5-10 mins.Charging in sleep mode leads to reboot, loud fan work with black screen and reboot to system without charging.Tried to disable hand tracking for tracker fix, reconnect trackers through app and UI, hard reset 4 times (and after reset i can use old Navigator with app lines and battery in bottom panel, after restart Navigator change to new with chess app positions and more minimalistic bottom panel). No