Other Troubleshooting

I bought my quest new and it arrived today it was working fine out of the box but seemingly randomly a couple hours into use the screen went black and when I tried to charge it the light indicating charging wouldn’t light up when I plugged it in. I’ve tried a different cord and different outlets but nothing seems so be working. I’m sure it can’t be out of battery because it was at 50% before it black screened and said so in the app. When I tried rebooting it or factory rebooting it nothing happened no display no noises either and I literally just got it out of the box hours ago and set it up and it was working fine I can’t understand what I did wrong. The only thing I can think it could be was I set and reset my boundaries multiple times and I’ve heard of that messing with battery but I can’t understand why the charging light isn’t turning on when I plug it in or what to do about it. I’ve tried just leaving it on the charger for a couple hours but nothing changed. 

So I bought it on black friday. Each time I fully charge it ( I dont have elite strap with the battery ) and open my meta quest 3s and check the battery in settings it says 99%. It is normal ( like it drains 1% away right when you start it ) or does the battery has an issue? Thanks for help!

Hey folks,I recently got my Quest 3, configured everything using my Pixel and all was well, I ended up getting an iPhone 17 from work for personal use so I’m now using that, my issue is that when I try to open the Horizon app to see the store and all , the screen is a dark grey and never shows anything on the phone (the headset still works just as amazingly as the first day)latest app version on the store and iOS 26.1 ,  anyone else facing this? Or know how to fix it? already tried a reinstall several times, even resetting the phone to factory and configuring again

Good morning,My 10 year old son recently was on my Meta Quest 2 and something prompted his age, and he said 10.  Meta locked my account.  Searching through the website I have no direct way to contact Meta to resolve this issue.  Its been quite some time, but my kid wants to play on the headset again, and I cannot even log into my account on computer.  The support page sends me in an endless loop of generic answers to questions and does not allow me to contact a human to talk to.  I have many purchases on that account, and at a minimum would like my purchases transferred over to my new account which I had to create.  Who do I contact?  How do I contact?  I'm lost. R/Dave

I cannot install Oculus Link app on my PC, I have tried disabling the firewall and virus protection, still does not work

My brand new oculus is extremely distorted and shows artefacts, cants get any support based on this, the official website just gives out errors, I’m about to refund this garbage I’ve been trying this for nearly two weeks.

Hey everyone, I’ve been trying to check out some of my drafting work in the Quest from my site, USA Drafts Man but I’m running into some issues. The drawings look fine at first, but when I zoom in, the lines get kind of blurry and some of the details aren’t super clear. A few of the bigger files also lag a bit when I move around in the viewer.They look totally fine on my desktop, so I’m not sure if it’s the headset or the file format. Anyone here have tips on the best viewer or settings for looking at detailed plans in VR?

I've had my Meta Quest 3 for three days. On the first day, after the initial setup and update, a message appeared indicating moisture in the USB port. There was absolutely no contact with liquids. From then on, every time I tried to charge it, it gave an error until it displayed an error message saying it would disable USB-C. I haven't been able to reactivate it since. The only way I can charge it is by forcing a power-off using the Meta and volume down button combination. What can I do?

Our quest 2 has worked just fine up until now. We got a black screen that would not go away so we did a factory reset. Now after i added my primary profile back in everytime I try and add my son's account for the secondary it tells me "something went wrong, please try again later."Any ideas on how to fix this?

How do i see an use my ipad desktop through my vr headset ? 

Hi, I need help with an issue on my Meta Quest 3S.There are three profiles on the headset:1. Owner (primary profile)2. Secondary profile3. My new profile (my own Meta account)Unknown Sources shows correctly on the owner and secondary profiles.But on my new profile, the Unknown Sources tab does not appear at all in the App Library.This issue started after updating to V81 PTC.Steps I already tried:- Created a new Meta account using Gmail- Logged into the Meta Horizon app with the same account- Joined / created a Developer Organization- Developer Mode is enabled in the Meta Horizon / Meta Link app- Restarted the headset multiple times- Device owner confirmed Developer Mode is still OnI am wondering if this is a known bug on V81 PTC for additional profiles on Quest 3S.Any suggestions or fixes would be greatly appreciated. Thank you! 

My Oculus quest 2 won't turn on, despite being hooked up to a charger the LED doesn't seem to be working even after left plugged in for hours nothing.my Oculus got like this after trying to install a update, the update restarted my device turned back onto a gray screen then the whole Oculus powered off. Tried to manually hard reset with the power/volume buttons no signs of life how can I fix?

I use Workrooms almost daily.  I have a Meta Quest 3 and some of my co-workers have the Quest 2s.  It's never been an issue, but just a couple days ago, we noticed that Workrooms does not work on some Quest 2s.  After launching the app, the app logos appears then just black.  Nothing but black.  I have to press the Meta button to bring up the menu to exit the application.At first, I thought it might have something to do with the OS version, but the Quest 2 are all on the most recent v81.Has anyone else encountered this problem?  More importantly, does anyone have an explanation or solution?

Meta Horizon Linkアプリで起動される『OVRserver_x64.exe』がポート番号50021を占有してしまいます。ポート番号50021は日本のコミュニティにおいて、大多数の配信者が使用するアプリ『VOICEVOX』にて、別のアプリと連携する際に使用されるポートです。このポートをMeta Horizon Linkアプリが占有しているせいで、配信者が使用するコメントを読み上げるアプリ全般で不具合が出てしまいます。日本のコミュニティの為、使用するポートを変更してほしいです。一応、日本の配信者として困るポートを一覧で書きます。『棒読みちゃん』- ポート50080『VOICEVOX』- ポート50021『COEIROINK』- ポート50031 

The quest was working fine earlier today, but now cannot track and the controllers are stuck trying to update.  I hear people talk about cleaning, but I am unable to do that.Any advice?  Save up for a new one?-slog

I’ve followed the instructions and used the Horizon app to add my new Quest 3S. However, I still can’t see the device when I log in to view my account. Have I activated my Quest 3S? I didn’t receive any referral or promotional material that indicates the activation of a new Quest device.

Meta Quest 2 when attempting to boot shows the logo and plays the sound but nothing shows on the screen when pressing the volume up and down buttons the audio volume slider pops up and will be adjusted in accordance to the button pressed also the user select screen pops up but when attempting to select continue the white dot for selecting will keep auto centering also the user select screen keeps disappearing and reappearing and floating inn from opposite sides of screen, I was only able to select the continue button once before recentering  when I did the screen was all black (not power off black but still on) occasionally the screen would play the meta sound and flash whit but then would return to all black. Also the controllers would blink white and vibrate. I attempted to side load a update when that did nothing I factory reset it but to no avail for the issue persisted just without the user select screen showing up. If anyone has any way to fix this please tell me because thi

All of a sudden my oculus headset is asking for a password pin to open it. I know my "store" password and there also was a password when i first set it up. I have purchased plenty of games and have used the pin to purchase without issue but this is something new and I have tried those pins and any other pin combination that I can think of but nothing. This seemed to coincide with an oculus request for a 4 letter password (which I know) but they ae not asking for because I can only use a numerical password. It would be awful to have to reset everything , especially when this doesn't seem to be my problem! If you have a solution, please keep it simple and step by step as Im pretty much a novice at this.. Thanks, Rick

When it starts up, it flashes weakly, then gets stuck on flashing SOS. It initially started in the middle of a beatsaber game.I've tried:restarting the headset, turning it off and waiting for a while to see if it would start working againremoving the battery, waiting for 15 minutes, putting in a new one (which was working on the other controller)unpairing and re-pairing, both using the app and the pair settings. If I hold the pair buttons it updates the firmware, and then continues refusing to pair. It has "successfully" updated the firmware ~5 times now, according to the headset. On the app it continues reading as updating firmware.I haven't tried a fully factory reset, but the other controller is working fine, so I don't suspect it would work. It would be nice to factory reset the CONTROLLER, but the steps that Meta has given out (hold b, press menu button x5) are apparently entirely made up.Anyone have any other ideas?

tried to log into my sons account and i was greeted with this . it says to contact their support team but yet i can find no way to contact the support team . any help with be muchly appreciated.regards matty 

I have a meta quest 3. Yesterday my nephew used my headset and now I have an avatar mirror even in pass through mode. It’s always there dead center. How do I turn this off? 

People have been asking Meta for years to add a simple toggle to disable the proximity sensor directly on the headset. Instead, the only way is through ADB or SideQuest, which makes zero sense for a mainstream device. A native setting should exist by now.Meta also removed the option to disable the “double tap to glance” overlay. It’s now permanently on with no way to turn it off. In fast movement or dance sessions, both problems annoy constantly. Quick head movement or leaning forward trips the proximity sensor, and accidental taps or scratches activate room view. It breaks immersion every time.It honestly feels like the product designers don’t actually use the headset actively. Having to open a developer account just to disable Guardian proves it. If there are legal concerns, add warnings. Don’t take away core user control!Small note while on on the train of annoying issues about Pro:-thanks for fixing the odd rendering issue on Pro headset where a diagonal line was breaking

Hi!I have the Quest 2 software update issue (headsets to be unresponsive and unable to start up correctly).I still have a device that is unresponsive, but can't go forward in the help steps due to an error of the serial number.The message says:Invalid serial number. Check that you provided the correct serial number for your Meta Quest 2 headset.I got the SN directly from the QR in my headset, so I am 100% the number is correct.Investigating this issue I found another problems:https://auth.meta.com/settings/my/devices/ gets me in an infinite loop of "To continue, you must confirm your account. CONTINUE WITH FACEBOOK", when selecting the "devices" link, so I can't use this.In my Meta Horizon App, my headset is visible and I'm able to configure settings, I can also see the Serial Numbers for the controllers but can't see any for the headset, just a version number (really long numbers code) and a MAC address.On the browser is strange as well as I can't see my heads

My oculus quest 3s has worked without problems for over 3 months, but i got back from work and suddenly i have no audio in link trough cableits showing in the device manager and the sound manager but the green meter that shows the volume its stuck on the middlethings i have tried * Restarting my PC and headset* Factory resetting my headset* Uninstalling and installing the meta quest app on pc* Killing the OVRservices on task manager * Changing the sound output to oculus headsetfor some reason when i turn on the spatial sound the audio of the headset (as in the games, the sound of when you interact with something inside and the hum of the white void) reproduces in my pc speakers but nothing on the speakers of the headset please if anyone has a clue or any idea i will appreciate it 

My Meta Quest 2 is not working properly.  I am low on storage and when I try to go to settings I can not open the settings app as it just crashes and says unable to access settings?  My son is no longer able to play on his VR as it just is not working and crashing.  How can this be remedied?