Other Troubleshooting

Our headset prompted us for a pin and we have no clue what it is.Any way to fix this? The headset is grayed out in the Meta APP and unable to reset it that way, its like the Meta Quest 3s dropped off the network. I think this is horrible the only way to have the headset function is a factory reset, why is there no way to reset this? What are the work arounds other than disabling it from the settings (if possible) after a system reset? Meta Quest 3s. 

Hello, i have had the rift s for some time but never really played much i wanted to play again but it keeps saying on the link app that DisplayPort is not connected i unplug and plug it back in sometimes it works sometimes it doesn’t and when i lunch steam vr the vr headset just crashes

I have a Meta account for years, and also have/had an Occulus account since 2017 as I wanted to buy a PCVR title for later. I have many Quest tittles and also PCVR (Rift store, many cross-buy) titles which I never used, because I had no PC. Now I bought a PC and try to use the Horizon Link App. After installing it wants me to enter my Oculus account data (which I find strange, because I thought it's all meta now). I did so (with my old Oculus account) and it says they are wrong. Then I tried my Meta account data (with the same email address), although it says “Oculus” and not “Meta” (for whatever reason). That also did not work. So I gave my Meta account a fresh new password and tried to use it in the Horizon Link App. It still says they are wrong.Please help. It would be sad if I would not be able to use all those titles I once bought for later use (Lone Echo, Stormland, etc) and also the cross-buy titles.

1 year with the Quest 3 and the volume down button got stuck. Is not a fisical thing, the button clicks normal but every time i turn it on it goes straight to the "factory reset" menu ant it keeps scrolling the options and i can't select anything.Any ideias on how to solve this?

I want to add a gift card to my sons account. When adding i selected give to someone else, selected his account and it said it wasn't authorised. Any ideas? 

When using Oculus Link I used to be able to double tap the side of the headset to get out of "Link" and access the native Quest menu, which is very useful when you want to quickly change your boundary or adjust the brightness.Now for the last few weeks (I think since v81 ?) I can't to that anymore : If I double tap the headset it activates passthrough and I only get a popup to return to the Link app.Is there another way to access the Quest settings without completely quitting Link ? Is there a plan to fix this ?Thanks !

Iv tried countless times to get it to send but its not working. Ive disabled 2fa and its still requiring me to do 2fa. I tried to do authcation but it keeps giving me errors. Ive tried to add a new phone number to send it but its not working please help

Ok to begin with, this is my brothers Quest 2 and the issue started with the pin login, where he couldnt login at all due to the controllers not being picked up by the headset AND the headset itself not tracking, i tried to reboot it multiple times before to no avail, which lead me to factory resetting it.Now it's stuck in an bootloop.I've used the Meta Quest Software Update tool to try to fix it, which it did not manage, it is still stuck in an bootloop and now im trying to drain its battery and refill it in hopes it will fix it, and i doubt it will.Any help would be appreciated.

BOBOVR S3 head strap doesn't charge my meta quest 3 if it is on. It's just charging if Meta quest 3 is off. What can I do ?

My Oculus Go is stuck in updating mode.  Says to follow steps on phone app but can't find any.  My phone says it's connected to my device.  It took several attempts to get passed the Health n Safety video but finally did.  I added my credit card info now it's stuck!

After my joysticks started drifting, I bought new ones to replace them. I took the joysticks apart and replaced them, but now one of the joysticks always shows the stick pointing left up. Perhaps I broke something? But there are no visual problems and the cables seem to be in place. I tried old and new sticks, but the result is the same - now the problem is not in the stick. I couldn't find any information online, so I'm writing here. Please help. 

Problem: No sound via Link (cable or AirLink) on Quest 3For the past few days, I haven’t had any sound when using Link — neither with the cable nor AirLink — in the Dash or in games.It has worked perfectly for several years until now.When I use the Quest 3 standalone, everything works perfectly, so it’s definitely not a hardware issue.I’ve already tried everything:Settings in Meta Horizon LinkWindows 11 sound settingsNvidia drivers and softwareDespite all that, the problem remains: no sound via Link on the Quest 3.I’d really appreciate any help or suggestions.

Hello, my Windows 11 computer is up to date. My Meta Quest Link app is up to date. Both devices are connected to 5GHz Wi-Fi, and I see that I fully meet the requirements for the glasses. However, when I try to project to my computer, I get the following error. When I reinstall the program, it sometimes works by chance. My internet connection is unrestricted, and the only network connection is my computer and the glasses. Web casting is not available in Türkiye.  

I've been able to do this until recently. i would start airlink and double tap my headset to switch to passthrough. in passthrough i could go to the menu and into casting and select cast to webpage.However recently this changed and now when i double tap my headset i go to passthrough but just have a message to say my airlink is still running in the background but i cant get into the casting page now because of this message.if i start the cast first and then go into the option to airlink when i select airlink a message is displayed stating it will stop my casting.i've been doing this for a while so everything is still setup the same (on same network, pc connected to router by ethernet etc) so i'm guessing it can only be something with the latest update, but i just cant get the casting to webpage working while in airlink anymore/

I have a facebook, instagram and VR account, all linked under my name and email. My twelve year old kid sometimes uses my Oculus VR account and somehow he changed my birthday there to a random date in 2002, which is neither mine nor his birthday. Not only that, but somehow my linked Facebook and instagram accounts have been automatically updated to this incorrect birthday. So, now people have wished me a happy birthday on the wrong day on Facebook, and nobody say happy birthday to me on my actual birthday.Obviously I’m not a 23 year old parent of a twelve year old. I’ve tried changing my birthday back on all the platforms, in the Meta account centre etc,  but I always get the same message that something went wrong and to try later.Well, I’ve tried many times over three months, to no avail. I don’t understand why one mistake in one platform can override my real birthday in all other accounts, or why I can change this back. I’ve followed various directions how to change the bir

HI Team, I have tracking lost issue and did factory reset from Headset as per the instructions given by Meta. But I can see only gray screen. The start-up guide is not coming up after multiple ons and offs, and i left the headset charging for 24 hours as well. It is really frustrating to have this kind of issues. I am not running a VR center and my business has been stopped due to this issue. Please let me know a quick remedy

so my vr is just been being weird recently like every few months i would have to factory reset my vr and reset to default but every time my vr acts like this i cant see my profile i cant call or text anyone and when someone calls me i cant answer it and when i try to play games like vr chat or rec room it says im not allowed to and i dont know whats going on with idk if anyone else is haveing the same problem

I used to be able to set up a boundary, but it will no longer let me do so.  Here's the process that I take, and the results:Power on the Meta Quest 2Go to Settings.  The tile for Boundaries shows the status as "Off"Choose Boundaries.  The current boundary is a stationary boundary (a circle on the floor)Choose to create a boundaryDraw the boundary.  I am able to do thisConfirm that the boundary is correctIt takes me back to the Settings page.  When I look at the Boundaries tile, it still shows as off.  My boundary is still a stationary boundary.I used to be able to draw a boundary in this room, but no longer can.  Has anyone seen this before and know what to do?  Thanks in advance for your help!

On Nov 5 my 3S updated to V79. Immersive Home was included but Navigator, the ability to anchor apps to walls, etc - missing. After a lot of googling I saw many posts about Meta slowly rolling out updates, so I waited even though I saw that others had these features for months. I'm on major release, not PTC.Today (11/27) the 3S updated to V83 x1033, but there does not seem to be any update to the features. Navigator is still missing, there is no "advanced settings" tab, no ability to anchor apps to walls, etc. I restarted, power cycled - no change.What gives? are V79 features still being withheld on V83?

Hello there,I recently bought a Meta Quest 3 and have been trying to install the Meta Quest Link app for PCVR for last one week and I am seeing either one of the two installation issues:Install Link Software stuck at 939 MB / 967 MB and then eventually times out.Can't Connect error where the installer is not able to reach the Link server.Looking at the logs in C:\Users\$UserName\AppData\Local\Oculus\OculusSetup.log, I see "SSL certificate failed validation" followed by an error related to file download.Can someone please help me with this?

Suddenly I can't use my Meta Cash or my Paypal anymore to buy in the store. What could be the problem. My account is quite old and I never had any problems before.

I have some sort of random glitch when the Quest3 headset (v81.1034) wakes from sleep. Sometimes it only shows passthrough, and the menu to select which user profile to use does not appear.If I press the sleep button a few times, the profile menu appears for a fraction of a second and then disappears and goes into passthrough mode again. So, when this glitch occurs, I am unable to select my user profile to log in to the Quest 3.If I double-tap the headset to exit passthrough, it tries to load my new Immersive Home but fails to load because I have not been able to select any profile, so it gets stuck in load screen limbo:From here, all I can do is restart the headset, which fixes the problem temporarily. This glitch has happened 3 times in the past 3 days since getting the V81.1034 (non PTC) update on 21 October.I've already reported this glitch to Meta via the headset bug reporting option.UPDATE: the glitch happened again just now. I pulled the headset away from my face slightly and no

Can you fix I please 

I have a meta quest 3 and both controllers have severe stick drift, i purchased the $15 replacement parts I just need to have them installed, where can I get them repaired in Gonzales Louisiana? I rather lose my American citizenship rather than pay meta their overpriced $200 for each controller again. I have been looking for months for a repair ship because i cant afford to pay over $60 as I am struggling as it is now, but everyone i call says they need certification which is the most corrupt thing I've ever heard and at this point I just need a repair ship who doesn't care about meta certification or who doesn't need it.I'd do it myself by the last two times i tried i ended up destroying the controllers beyond repair twice.

Bought a 3s in July 2025 on Amazon for my grandsons birthday.   The unit turns on, shows meta log, briefly shows surroundings, then the screen blanks although you can tell it's on.   Been trying to get it back for a warranty repair but the unit doesn't consistently show on my daughters account and when it does.....it doesn't show the warranty option although it's definitely still on warranty.    Tried resetting the device to no avail.   There's no way to contact meta support directly, so we are stuck with $300+ bricked device.