Other Troubleshooting

My Meta Quest 2 turns on normally, shows the Meta logo, and I can hear the system/menu sounds, but after a few seconds the display goes completely black.Important: the headset does NOT power off — it stays on, only the screen goes black.The controllers work fine (I can hear UI sounds when pressing buttons), but the headset itself has no motion tracking. Moving the headset does nothing. The issue happens every time.Exact symptoms:Boots normally and shows the Meta logo.After a few seconds: permanent black screen, but the device stays powered on.System/menu sounds continue playing.Controllers work normally.Headset has no tracking (no movement detected).No visible damage to cameras or the shell.What I’ve already tried:Forced reboot (Power + Volume Down).Entered bootloader menu (it works) and rebooted from there.Factory reset.Installed update from meta via USB C.No visible physical damage or impacts.Tried different chargers/cables to rule out power issues.Tried replacing the motherboard and

Hello,I am having a technical issue where my account updates are not syncing to the public store page. I suspect my account data is stuck in a cache.Can a Community Manager please DM me so I can share my account details for a check?

Hi Community Team,​I am hoping a Community Manager can help look into a moderation issue with my account that Support was unable to resolve.​The Issue:-My review for an app (SpatialVPN) is currently "ghosted." I can see the review as "Submitted" on my end (in the mobile app), but it remains invisible to the public on the store page. This has been the case for weeks.​Timeline of EventsOriginal Removal: My original review was removed for a policy violation (likely due to specific phrasing I used regarding the app's monetization).Appeal Issue: I received an email stating I could appeal, but the link provided in the official email was non-functional/broken.Support Confusion: I contacted Meta Store Support (Ticket #08746246). The agent incorrectly informed me that the developer had removed my review and that I had to contact the developer to resolve it. I know that developers cannot delete reviews, only report them, so this led to a dead end.Current Status: I have since edited and rewritten

Hi, i have seen videos of people using the new immersive home and using an instagram app that is stuck in the wall, it should appear alongside the mirror in the "objects" section if i'm not mistaken, i have updated to v81 in my meta quest 3, however i only see the mirror in the objects section, why can't i see the instagram window? is this happening to anyone else?

This was bought for me for Christmas since I'm really into creating . Worked great.. 2 months out of waranty..it died.  Literally... I was in a game playing.. it went black, didn't shut down, cause I didn't here the jingle.  Battery was over half full. Now .. wont turn on... doesn't charge.. doesn't make a sound...doesn't light up anywhere.. its just expensive plastic.. I've done all troubleshooting.. tried reset.. It won't do most of troubleshooting since it won't do anything..Im out alot of money..I am a creator, and can't get anything done.now it's discontinued  shortly after it was created.  I dont find this right.. I've told them it was a software update I believe  since it had just did one.. At first thought no matter if it has warranty or not they should fix cause there software did it.. but now I want it fixed even if I have to pay. They told me they are aware of this problem, but they have no solution.. so I'm stuck. Im very upset.. We had to really sa

every time i tried to play my quest 3 make a double screen and its imposible to play i already check the openxr runtime and every thing its ok i dont  knoe what to do 

So I use a Meta Quest 3 with an external battery, and it is constantly dying extremely fast. Like from today, when I just got on when it was on 35% until it went to 15% then shut off dead. 

Hi! I start playing with the horizon worlds when I was traveling to the US. Now I get back to my country and I found that it does not support the horizon worlds. So is there a way that allow me to access horizon worlds even if I am in a Unsupported country/region? 

Hello,Last year my son got a quest 3s for Christmas and it has been his prized possession ever since. He is always so careful with is so I was shocked when he came to me upset the the headstrap had broken. When I looked it's the plastic bar or pin that the strap loops onto on the face mask. Is this something that is fixable or can a replacement be purchased somewhere? He is absolutely hearbroken because he seems to think it's not fixable and he won't be able to play it anymore. Can someone please point me in the right direction? This mom is desperately trying to calm this boy 🤦‍♀️Thank you all so much

So basically, my controllers aren’t able to select games or anything it is a problem because I factory reset and when I try to play games through the app I have to make a room scale due to me factory resetting it and I can’t because the controllers can’t select anything and I can’t do anything about it but get feedback back for it

I bought Meta Quest 3s and it asked me to do a mandatory update but it says there is no internet due to internet restrictions in Turkmenistan. I don't know  to do. 

Just yesterday, my Meta Quest Link app stopped working.Takes forever to try and see if it works, offers the repair button, and it doesn't work at all.I have tried repairing with the setup.exe file, which doesn't work, and manually deleting all files and reinstalling doesn't work either. Using the uninstall feature doesn't work, and I have tried all the methods I could find online, but none work. Restarting doesn't work either. tried the QWAVE trick and doesn't work and anything you can find on youtube or forums. Drivers everything.And it's not a minimum requirement thing my PC is beefy.I'm out of solutions, and I am not tech savvy enough to figure one out.The one thing I have noticed while trying to troubleshoot is that the OVRServer_x64.exe process seems to be turning on and off constantly it never stays for longer than 4 seconds on the task manager so, that is my guess as to what the problem could be?I tried opening the app on my laptop and it works just fine and that process does st

On Win 11. I try to log into Meta quest app, and get redirected to browser meta log in page.After receiving code on email, I'm required to paste 2fa code which i do not have (I specifically did not set 2fa).Using my meta horizon app (gladly I'm logged in there) I cannot turn off 2fa because page where it is done is simply blank.There's no workaround since I cannot change anything via meta horizon app, and cannot login elsewhere.P.S I do not have any other live meta account (instagram etc)

Hi,There's going to be some ranting, I'm sorry, but I just can't keep seeing what my otherwise almost perfect flow of using Quest 3 went into with the last update.The last update made passthrough a really annoying experience. First of all, this flying popup saying "Wow, did you know that your EXPERIENCE is running in the background? Wow, you can come back to it by clicking here, not just by double taping the headset now! But you can't just close it, because we hate you!".Now some context: I'm using Quest 3 pretty much the whole day every day, I only put it off when I'm eating or when I go to shower or sleep. So obviously I spend quite some time in passthrough mode to make myself tee, fetch a snack etc. Now this flying popup is following my view, which is extremely annoying, but it also blocks the view, so it's even more annoying when you are doing something on the kitchen, look down only to see this stupid announcement to block things that I actually need to see.Who thought that's a go

Hello I m really struggling to rest my 2FA on my Quest 2 Account , I do not have access to the device originally registered , I have followed all the relevant guides however i a m still unable to access my device or account , I have tried to verify my device with support but the serial number is not recognised...Why is this so difficult to rest Please help urgently!

        A couple days ago, I went to use my Meta Quest 3(I haven't used it in about five months prior). When I opened it, it says I was logged out, and said I needed to log back in by sending an 8-digit code to my phone's Meta Horizon app. When I opened the app on my phone, it said my account was disabled. I figured out on my own that it was because I didn't use my real age. So, since I can't do anything on my Quest 3 without an account, and my accounts disabled, I'm soft-locked out of my own Quest. I checked my emails, and I figured out that I got an email from Meta about four months ago. It basically said that if I don't verify my real age by November 5th, I'll never be able to use my account again. The problem is that I almost never spend time checking my emails, so I never saw the message. I thought I could just delete my account, and I hoped that it would get me off the screen. I didn't care about deleting my account, since I haven't purchased many games on my

How can i be banned 30 days when i not have try game because i not can connect meta quest 3 s yet. 

Recientemente adquirí unos meta quest 3s y sin problemas pude contactar con soporte, pero hoy quise volver a contactar con ellos y sale que no tengo dispositivos en mi cuenta, probé con el número de serie, con mi correo y nada.Y creo que por eso deriva también el problema que estoy teniendo de que no puedo transmitir el contenido de mi visor a la página web, solo por la aplicación del celular, porque en la página web no salen mis dispositivos 

My Quest arrived today, but it's stuck with three loading dots on the screen. After a while of "loading," it simply shuts down and doesn't even give me the option to configure anything.

My quest 2 was soft locked and unusable. The official meta support reccomened to factory reset my device. This did work but In turn I lost the majority of my games and probably my progress as well. Is there a way to fix this? If not can I at least get my money back

Hi All, I've had a meta account for a while now and obviously set up MFA on it, SMS in particular. What it looks like I've never done is made a copy of my recovery codes.  When I attempt to log in, it states it is going to send an SMS and I get nothing. I created a new account and attempted to get help, but the help centre isn't exactly helpful to be able to create a case, so thought I would come here to see if anyone has any ideas. Paul 

Can't login to my original account (@BlindSniper) because i don't have a recovery code and when I ask for confirmation code to my phone number it never arrives. I know all of my details - email, password etc.But I can't login because Meta can't send a code. I'm locked out because I "sent too many requests".Well, I wouldn't if you would send me the first one. I created this whole new account just so I can access Oculus. But now I can't access my library with my purchased apps because guess what - all of them are tied to my original account (: 

I own a quest 2 and recently purchased a used quest 3s from a friend.Ive rarely used either since buying them as I was hit with motion sickness.  Also had spine surgery in April and list my mobility. Mainly I've been buying games and collecting interesting Free ones.Today I opened the meta app and accidently clicked on something and a popup stated that:My account was restricted due to several violations against their conduct in Vr experiences policy. And can't access world's. And to check my email for further details.Checked email, spam folder etc. Ive never received an email about any violations nor anything else.Ive never entered any worlds and only briefly played a fishing game i purchased. Tops I've played nor more than 10 to 15 minutes. That's it.How to I get this rectified and see the violations that occured and when? Im beginning to think my account was hacked.Help!!!

When i recently updated before version 7 the quest 2 the battery was fine staying 100% til recently it has gone down like not staying the quest 2

A while ago, I bought replacement parts for my Quest 3, specifically the IR emitter and receiver, because I got the Black Screen of Death. After the parts arrived, I replaced them, and the BSoD persists. I've already tried looking at the hardware, and everything looks in tact. I've also tried factory resetting the headset, but nothing changed. I want to try fast boot mode, but I'm afraid that my headset will get bricked. I can't look at the settings via USB - C, but because of the factory reset, the setting was switched off. What else can I try to fix it, and is fast boot mode a viable option?