Other Troubleshooting

I purchased a Meta Quest 3S and it is not showing up on my Meta account. I can see it on my Meta Horizon account and I have completed setup. I also haven’t seen my promotion game that was supposed to come with my quest (Walking Dead). 

my oculus quest 2s screen only works when casting and i dont know how to fix it help pls?

I bought a second-hand quest 2 from my friend a few days ago, everything was working fine until it prompted to update, I had to go to school so I left it on the charger and let it update, it hasn't worked properly since. I've tried factory resetting, I've cleaned the facial sensor tried sideloading the update from my pc multiple times nothing, the only thing that works is when I start casting the device to my phone, for some reason it works fine then? Is there a solution to this, It'll stop working again when I stop casting.

HI i wanted to ask if someone have found the same issue where quest is auto recentering whenever i move my head too quick or just like move to my original position (still inside boundary). this problem is so annoying when playing like shooting game cuz i keep facing the wrong direction, and in using pcvr. so if u guys have the same problem and solved it please share to me how to fix it. thanks before

I bought the Shadow Demon Pack as a gift but it's not showing up in the recipients game. I've got the payment confirmation and and she's had a notification but it's not showing in GT, it's the latest version, tried resetting it etc. Does anyone have any idea how to get it to show or how to get a refund and try again?CheersRich

Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by simply waiting until I get to the main lobby, go into setting and turn Tracking back on. It seems to work fine for that session. But every time I turn the unit off, the next time I boot I have to go through the same thing. I reached out to support a week or so ago and they said to perform a Factory Reset. Well, I tried that but it didn't work and it was late. So I have been dealing with my work around since.    Next, I have begun to have issues with In Death - Unchained where the game tile just says "syncing" and you can never launch the game. Again, I found a work around by going to the store and simply running it from there. I do get a warning, something about possible progress being lost, yadda yadda yadda. Reading some of the posts about this issue, seems like the same fix...

My meta account was mass reported for breaking code of conduct. I accepted the 24hr ban due to accepting i snapped back. However my account has been mass reported by a troll. Two minutes of reading constant messages from said troll would show a behavioural pattern. Not only myself but others have suffered due to the broken a.i report system and lack of human involvment. My account went from 24hr to 48hr then to 5 day and npw added at the end of the 5day a 7day ban. The account whilst banned is unable to join horizons or message yet contimued accusations of breaking code of conduct. Ive reached out and been ignored by meta. Ive even had emloyees refuse to supply me with information to take legal action. Has anyone encountered this? Reporter has at minimum 15vilations reported from me. All deemed violations by meta. Yet still has an active account

I have one more quick question: after I leave the PTC, a small message always appears when I restart or turn off and on my glasses, saying "Something went wrong". Even restarting and a factory reset didn't help. 

Hi, my Meta Quest 3S is having some issues. My headset won't shut off, even when I try to force shut it down. My controllers will connect for a second and then immediately disconnect, even after replacing the batteries. And it keeps saying "Finding position in room" even though I'm in my usual spot and within my boundary. Any advice?

We are still dealing with one of the most persistent and frustrating bugs in the Quest Link ecosystem. I am making this post because the endless "three-dot loading screen" issue is still happening to users for days, weeks, or even months, and there has been no effective, consistent fix provided by Meta.The problem: My Meta Quest headset successfully connects to the PC app, which reports "Connected," but the headset itself gets stuck on the black screen with the three pulsing white dots indefinitely. I can often hear the PC audio, but I receive absolutely no video feed. This bug makes PC VR unusable.I have tried almost every known solution to fix this, including all standard and many advanced troubleshooting steps.

When I connect the USB-C cord to the head-set it briefly shows a battery icon with a 100% indicator and then the display goes black. I have tried to press the power button to get to the menu, but to no avail. When I try to press the power button and volume down button to get the headset to factory reset, nothing works. It is if the power button is not connecting to anything. Any clues as to how to rectify this issue.This device is not frequently used. Grandson tried to use it several days back and thought it just needed charging. Tried again today at 100% charge and power button will not respond.

My son’s headset is only four months old and the left controller has already stopped working. I’ve managed to get a return approved, but Meta won’t ship to Guernsey. I tried to work around this by using my courier in Southampton, but the return label requires the outgoing address to match the return address. That means I’d need to physically travel to Southampton just to post the item with the correct label — which is obviously unreasonable. It seems ridiculous that Meta can sell products to Guernsey, yet won’t support warranty returns from the same location. At the moment, I’m stuck with a faulty controller that’s still under warranty, simply because of an address restriction that I can’t do anything about.

Hi all!my son was under my account, but he was promoted to start his own account as he’s over 13. Now when goes to his headset, he said he can’t do anything. There is a different username. Does he need to set up the account on the headset? what happens to all his content from his old account. thank you 

Every time I get on my controllers don't stop disconnecting and no matter what I did, they wouldn't stop disconnecting randomly can someone help? 

Hello,We are currently developing a military PC VR simulationWe are building a UE5-based simulation environment where the physical world and virtual simulation map must be precisely aligned. During development, we encountered several critical technical issues and would like to request your support.This is a simulation video we are making.https://youtube.com/shorts/01MnXlDY9Lk?si=JYbkpQ3iBNEAtmIRRemoval of Double-Tap Passthrough Option in Quest OS v81+Our device is updated to Quest OS V83.Previously, the Passthrough menu included a setting to toggle Passthrough by double-tapping the headset.However, this option seems to have been removed starting from v81.During playing:  When user fire the Gas Gun, the physical recoil sometimes hits the headset  This accidentally user the Double-Tap Passthrough, switching the view unexpectedly  This is a critical issue during live, high-focus simulation sessionsQuestions:- Was this removal intentional or is it a known bug?- Is there any

Been using the new v83 (I think) launcher with the display which features the offset library app rows for the last few days and it's been great until I shut the headset down yesterday and let it do an update of some sort.  Now when the headset boots up the two startup apps which usually great me don't execute so I just have an empty screen.  When I press the horizon (infinity) controller button the library menu comes up with all my installed apps, but none of them will startup when I click them.  All this was working fine yesterday before the update.  I shut it down every evening and let it do an update if needed.More detail:On the left of the menu, the "Search" icon does not work, but the "Menu" Filter icon does and shows the All, Horizon+, Hidden, Prototypes, Unknown Sources and Downloads options.  Below the Filter icon, the "Open Store" link is unresponsive and doesn't bring up the store when clicked.The bottom line of icons on the menu is not very responsiv

Hey everyone, I got my Quest 3s over 4 months ago, and less than 2 months in, my Quest decided to no longer charge. My device is stuck on 1% battery and doesn't turn on at all. I have tried multiple USB-C chargers that should definitely give it enough power, as well as holding down the power button for 20 seconds and the additional volume button, but nothing seems to work. I attempted to go through my warranty to get another device; however, it says, "We couldn’t find a device associated with the verification info provided. Please try again". This device is not a knock-off of any sort, and I received it as a gift from Verizon when bundling my home internet and phone plan. I think that it's absolutely insane that there is 0 way to get in contact with any support, not even AI support lol. Please, if someone knows a way to fix this or get in contact with someone who can actually help. I'm all ears  

Like a million others I cant reach link service for god knows why, I just bought this CV1 From a guy for 40 bucks to get back into vr and I cant even use it. QWAVE is fine, I dumped the Localdata folder, Give me some esoteric knowledge so i can get back to doing what I enjoy. <3

Hi there,I registered my Meta Quest 3 at 9th of September to my Meta Account.Until now it is NOT visible at https://www.meta.com/my/devices/ .This is very bad, as you cant use the Support and ask them about it und also you cant get help on other issues.I am wondering because at https://auth.meta.com/settings/my/devices/ it is registered and visible (even with the serial number) on the same account.I also bought already two apps in the Meta Horizon store.For me it is a very annoying situation because I don't know how to get help.Someone has an idea what I can do about that?Thanks for your help in advanceThoralf

Hi, I have seen other posts regarding this issue and I have tried the Power button and volume down button for 30s+, nothing happens.I have tried contacting support, but even though in the Meta Horizons app, the MetaQuest3S shows up in my devices, it does not in the browser, and when I give the ChatBot my SN, it says it cannot be verified, and I did triple check, and I checked the SN in the app on the device and am using that same one. So, since i purchased it from BestBuy in June and not through MetaStore, the bot is blocking me from contacting support, and the device will not sync between the app and the website.I have tried 5, known/verified working chargers, and nothing happens. I left it charging for 48 hours to be completely sure, and nothing. No LEDs, no sound, nothing.What am I supposed to do if I can't get in contact with support?

Hey everyone, I’m kinda stuck here and hoping someone can help me out. My site works fine on Chrome, Firefox, and Edge, but in Quest Browser it just gets caught in this endless redirect loop. It’s happening on my main page lewisestimating.com and I honestly have no idea why. I’ve checked all my HTTPS and redirect settings a million times and everything seems fine. Has anyone seen something like this in Quest before? I’m really lost here and would appreciate any tips or ideas.

PTC v81 update failureI updated to the new PTC v81 this afternoon and after the update was applied, progress bar and everything, the Q3 fails to finish booting. The Meta logo shows up, rotates more than 10 times and then the screen goes black. The backlight is still on for the panels but nothing works. The controllers don't work and I can't connect to it with my Meta Horizons android app. I can assume that the wifi is not working as the android app can't see it. Help.

Im having this issue where i cant reset the pin to access my backup even though i didn't set up a pin in the first place. Where it the reset button. Any assists would be appreciated. 

My headset AND my mobile app keep telling me that I can convert the photos that I sync between my headset and the mobile app to 3D with AI. My images are synced between the two platforms, but I'm not seeing any option to convert or even view them in 3D.Anyone have this feature working and can tell me what I'm missing? PTC version v83.1034, Nov 12    

Hello,My quest 2 menu suddenly stops responsive from A nor X button clicking on controllers. I can see the controllers as well as the white lines and pointers on screens in the headset. Only the joystick can move menu up and down and the center button works too. I did a factory reset and restarted the headset. I replaced with new batteries on the controllers. I was able to set up the WIFI with the controllers and pair the controller with the headset. The setup process works and next/continue buttons responsive until the define privacy page. I have repeated the factory reset and restart twice but encountered the same problem. Any idea? Is it a fixable software issue or a non-fixable hardware issue? Thanks.