Other Troubleshooting

About 6 months after purchasing Quest 3 and I already had to file a claim on it.  They required I send it in 3 separate boxes.  So headset in 1 and each controller in others.  They documented that they received 2 of the boxes and sent me refurbished ones immediately. I was amazed! I gave it a couple more days and no word on the right controller.  So I checked tracking. It showed it was delivered at the exact same time as my other parts.  I reached out to them and they said wait a little longer.....  It has been over 2 weeks since they received my controller and MULTIPLE emails and Chats with ZERO answers.  They just give the generic so sorry we are looking into it...  No clue what the hang up as they refuse to give me any answers, timelines, anything.  This last chat session I asked for a manager as the chat agent said it was out of her hands. She said this after a message that didn't make sense:rhaiza:   If there is nothing else I

V78.1028 has appeared on my Quest 3s today. However after 3 attempts to install it,where it says successfully installed and restart, the update still appears asking to be installed. Anyone else have this issue ? Is it a general problem?

Really, Meta? Haven't your "engineers" learnt anything yet? Anything at all?????

i want to send device referral invite link to my friend.there are nothing in my referral page

For some reason when I open my meta quest 3 it infinitely loops? It shows the logo for around 15 seconds and then  the lenses don't match each other and unfocus, then for around 3 minutes it just spins and then the screen turns black. Ive tried a lot of things, side loading software updates, trying to restart headset, and booting it back up but it does the same over and over. 

I have a metaquest3 and tried to do a factory reset by pressing power and volume and now it wont turn on. It has enough power but even connecting to power theres no light 

I need a new external microphone for both my VR streaming and general content creation, and I'm deciding between the DJI Mic Mini and the Hollyland Lark M2, as they fit my budget. While some recommend the Antlion Modmic for VR, I need a versatile option. I'll be connecting the mic primarily to my PC for streaming and my phone for content creation. I'd appreciate if you can cite some pros and cons for the DJI Mic Mini and the Hollyland Lark M2 for those who use it.Also, I'm unsure if I should connect the microphone to my PC via the audio jack or a USB-C port.Thank you!

Hello,When using Quest 3 S with a flight simulator the image brightness changes dependant on what I am looking at. If I look outside the cockpit the clouds are brighter than the ground objects so the visuals darken to compensate for the bright sky, then I can't see any detail in the ground objects.Similar if I try to look at cockpit detail when the bright sky is visible too, the cockpit details are too dark to see.Is there a way to control this in the Quest please?Thanks

Desperate for resolution and looking for help. It appears that where I shipped the headset for warranty may have lost my son's Quest 3s based their emails. I was told on 9/16 and 9/17 they had my device and a replacement was being shipped only to be told on 9/18 an investigation is being done. I can’t get a clear answer on to what is being investigated or a timeline, same replies just different verbiage.My son has a neurological condition that keeps him from playing contact sports that he would love to play but can’t and this has been his outlet since 2019 but I don't have the funds to just buy another one. Below is a recap of timeline. Looking for a better customer service email, phone number, anything that will help get this resolved. 9/6: Meta emails me an RMA + FedEx label.9/9: FedEx confirms delivered.9/15- 9/17: Meta admits it’s delivered & “eligible for replacement” I was checking  daily because status wasn’t updating.On 09/16 I see the RMA was canceled, a new one

Ive been having issues with returning a controller that hasn’t been working and am trying to get a new one through my warranty. I have it until July of next year, and yet when I type in the serial number it says “this item is no longer eligible for return, refund, or replacement”I got there through the support page, because when I try to look for my device on the website, it says “we couldn’t find any devices associated with your meta account” even though when I’m on the actual quest app everything works fine and is detected. I’m so confused and a little annoyed that brand new my controller just stopped working even after replacing batteries, pairing and unparing, ect. And that despite that I can’t even get my promised replacement. 

Im having this issue with Oculus Rift S, i can´t surpass sensor tracking check, after connecting usb 3.0 and Display Port cables. I can see a orange light on VR headset and later change to white light.I try: restart VR Headset, I reconnect it to different USB 3.0, I try beta updates, I clean connectors, sensors and cameras, I unplug and plug in all connectors from VR headset, I try to disable, enable, restarting service from oculus debug tool. I try to change to beta public versions on meta quest link, i uninstall Graphics card driver clean them and reinstall correctly lastest version from NVIDIA, I have camera privacy windows 10 allowing access all apps.Problem begin when i format my computer and put again Windows 10 Pro... 

My Quest 3’s speaker arm recently detached. It is under warranty, but there is not an option on the replacement page for the speaker arm. Who do I contact? Suggestions?

I'm having some dead pixels on my left lcd display, i've tried to request a change for it but i can't put my address in or even change country that for some reason is "Netherlands" but i live in Germany, where i can chage the region or anything to resolve this problem?thanks

I've recently bought the oculus 3s but yesterday I went to play it and the battery was totally dead I charged the unit but could only see a black screen I've help the power button to try and turn it off but it's like it's trying to reboot but sticking on the black screen. After a factory reset I got it back on but it's gone back to the black screen I've factory reset the until 3 times and it's gone back to the black screen every time 

Like the title says, I went through my friends referral link, made the account, set up a new Quest 3, and nothing. Doesn't show up in the referrals on the app or anything. I'm a little frustrated, was looking forward to the store credit, he was too 

I recently had to do a factory reset on my headset. It downloaded all of my apps, except one when I go to the store. It shows that I purchased the app however, doesn’t give the option to download it.  The only option it gives me is to get a refund, which I don’t wanna do since I got the game on sale. The specific game is walk about mini golf the hole in one bundle and all the other expansion packs after.

Hello, I use the Quest 3 for games such as Gym Class VR and Win Reality and for the 2nd time in 2 months, my right controller has seemingly combusted itself a broken B button. Furthermore, my left controller has finally ended its' life cycle since the release of the Quest 3. The left controller's metal piece that keeps the battery touching the + and - is now jammed, which I will give credit, has not happened to any other controller. I use the left controller as much as the right controller, what in the world!? I can definitely get warranty on my right controller as, seriously, just over 7 weeks ago my last right controller was broken. Why is the quality of your controllers to the absolute lowest that people have to spend 100 dollars every other month to get a new one!? Do you realize that controllers should last an average of 6 or more months!? I try my absolute best to avoid hitting anything. This controller I haven't even brazed the wall with!! This is frankly ridiculous and I hope t

Hello,I am reaching out on behalf of one of our clients who has been trying to cast the view from our app to another screen. They mentioned they could not hear the audio from our app on the screen they were casting to.I wanted to ask if there may be some additional recommendations I can share with our client for a smoother casting experience. The main thing I had in mind are making sure that both the headset and the screen being casted to are connected to the same Wi-Fi network, but are there other suggestions like a minimum download/upload speed, etc. that I can share with their IT team so they can further diagnose? Thank you!

I'm sorry if this is not the first time that this question has been asked, but I could'nt find anyway to fix it.I got my french Meta Account that is set one of my headset (Quest 2) and on the Meta Quest Link application on my desktop.The e-mail adress of that Meta account is the same as the one I use for my Facebook and my Instagram account, but it seems that none of those account is link to that Meta account. I tried to log in my Meta account and I successfully managed to receive my first factor authentification by e-mail. But after that I could'nt managed to receive the SMS and I got a pop up saying "You have requested too many codes, please try again later" . I've been waiting for several days, and the issue is still the same.  Thank you 

So I bought a meta quest 3s in February 2025 and my controller just broke yesterday night, can I send it in to get repaired or replacement options 

My draw pattern was changed not so recently and I know a factory reset would fix this BUT, I have applications that are not obtainable as the apk installer that's native to Android was removed and means I wouldn't be able to download them again without external devices which I've not have access to. I'm able to give any proof that I own the account and devices linked to it. I DESPERATLY need my draw pattern to be either;Changed - If it were changed to my old draw pattern I would be able to continue use regularly like it was beforeRemoved - If it was removed in exchange for changed it would help me the way if it were changed would. If either of these aren't possible I'm just going to have to abandon my headset as it took me too long to get all of those things and it would drain me to just lose it all in a whim. And again. Even under ANY condintions, I am NOT preforming a factory reset. Thank you. 

I haven't used my Oculus Rift for a year or 2. Hooked it up, played a game, then got a message to install Quest Link. In the headset it tells me to "Set Your Position" then "Improve Sensor Tracking."Under the error is continues, "Your sensor is tracking your position, but can't see the front of your headset."Nothing I've tried gets past that point; reposition, wipe off sensors etc. Even though I've uninstalled it several times, the Guardian keeps showing up which makes me think it's not being fully uninstalled. So, I guess my question is, what is that error and how do I fully uninstall the Rift? 

I issued my RMA on the 4th and shipped it out on the 8th via FedEx air. By the 10th, FedEx showed that it had already arrived in Hong Kong airspace. I thought, “Okay, things should move smoothly now,” and went to bed feeling relieved.But then… nothing. For days, the status just sat there: “Awaiting arrival”. One day passed, then two, then over a week still nothing.Even when I email, all I hear is that the case is “under investigation.” I only receive a template-style update if I keep asking repeatedly. Unless I reach out myself, Meta leaves me completely in the dark.You already received my Quest Pro controllers — so why haven’t you returned them? If I ask whether they’re lost, the agent says no. According to FedEx tracking, they arrived at the center on the 10th. So if they weren’t lost in transit, then were they lost inside the center? Again, I’m told no.All I ever hear after several conversations is: “We are still looking for them inside the center. Please wait.” But how much longer

We are trying to play Starship Troopers Continuum as a group but the game is not loading up the players properly on our Australian servers ( 3 green bars on the ping or connection meter ) We can happily join games hosted the USA or South Africa ( 1 small red bar on the meter ).It is not my set up as quite a few players spread across the country are having the same issue. Something changed around the 22nd of August and it hasn’t been working right since then. Any suggestions on how to get it sorted?   Have tried sending emails to the help site without any luck.

Hi im having issues with my quest 2 headset. Displays boot up logo and recovery menu with no issues. When it completely boots up it goes black.flashes the menu intermittently then stays black. I already changed proximity sensor but same result. Thinking bad camera?? Any suggestions will be greatly appreciated thank you.