Other Troubleshooting

I have spent hundreds of dollars on games and stuff, and it's all deleted. I have done absolutely nothing wrong, on any platform, and been fighting for resolution since the beginning of the year. 

So I ever since I got my meta quest 2 I made this account but all the data was connected to my old phone which was broken and my meta quest 2 broke but a couple months ago I got a meta quest 3 and was able to log back in to the email that it was connected to and reset the password but it won’t let me long in without a recovery code or a code from my old phone number that I lost could anyone help me I really want my account back I spent so much money on it in games.

Does anyone know if you can transfer your game  install data and save data from the Quest 2 to Quest 3 or 3s? I'm thinking about upgrading,  obviously I'd rather stop using my Quest 2 if possible, but I don't want to lose all my data when I set up a new Quest 3 or 3S in its place. It would also be helpful if anyone knows if your Meta Horizon data such as your avatar and any worlds you downloaded and so on can carry over as well, as well as any non gaming apps installed on an existing Quest 2

So I received my headset with no issues so I thought there were only really issues when I installed thrill of the fight 2 and it wouldn't let me load into games with the error code 106. I contacted the game developers sent them the log file and they came to the conclusion it was the headsets chipset, now we sent all the evidence from the logs and developers to meta to get a replacement and yet these ** jump from.person to person in the email asking the same question that we keep providing and then they automatically resolve the issue which isn't resolved. Never buy from meta. 

ヘッドセットに問題があったので交換リクエストをしました。交換リクエストは承認され、数日後商品が届きましたが、ヘッドセットは同梱されていません。届いたのは、私が送ったコントローラのみです。ヘッドセットがない状態で私は何をすればよいのでしょうか？ 

How do I get a new controller 

my pc is visible on my quest 3, airlink is on, i am connected to the same router my computer is wired totoday i was unable to connect to my computer and i'm not sure whynothing changed between today and yesterday, and it was working fine theni've reinstalled windows twice now, reinstalled my graphics drivers with DDU, and still nothing

Trying to add money to wallet, fails, tells me to go to Help Center.Try to go to Help Center, tells me "page isn't available right now"Try to log in to online support to actually talk to someone, tells me no device is connected to e-mail.I literally added money with no issue yesterday...

Hi so I was given some Quest cash as some compensation from meta but they gave it me in dollars when my currency is in pounds and it expires in 15 days how do I change it into pounds before it expires?

After dounload contain can no see in metaquest device

I've been having this problem with my BoBoVR M3 and batteries as well.Use to work flawlessly both when using the Quest 3 and even when the Quest 3 was off, using the BoBoVR to charge the Quest 3's internal battery.I was also getting the "Slow charge" message in the Quest 3, the way around this seems to be starting up the Quest 3 without the BoBoVR battery, once in the OS, then plug your BoBoVR battery in and then for me, it starts to work normally for that session.If I keep the battery on when I turn the headset off, the orange charge light of the Quest 3 stays on but no longer takes a charge from the BoBoVR battery, even if I take the battery off and put it back on, looks like everything is normal, but the external battery is no longer charging the Quest 3.For me, this started on V.77 of the firmware and is still doing this on V.78 (non PTC). I hope they get this fixed, this has worked for me flawlessly for over 2 years (got my Quest 3 upon release), and now because of firmware update

@MetaQuestVR meta Still waiting for my Meta Quest controller replacement for RMA 1197217195505773. Returned July 27, confirmed received July 31, promised 5–7 day turnaround. It’s now Aug 14, no tracking, no update, no response since Aug 12. Please resolve.

I have tried to reboot but no options appeared. I have tried to charge using my laptop, a variety of different cables but charge still at 8% the past hour, no change.

After upgrading to V79 (possibly starting from V77 or V78), clicking a video link from Jellyfin or other media servers no longer launches installed third-party players (such as 4XVR Player, Skybox, Moon VR). Instead of jumping to the player, the system freezes with a black screen for a while.If the third-party player is opened beforehand and then a video link is clicked in Jellyfin for Android, a player selection window (similar to Android's “Choose an app” prompt) will appear, but it is non-functional—no player can be selected, and playback does not start.Details:Previous behavior (before V76):Clicking a video link from Jellyfin or other media servers would automatically launch the installed third-party player (e.g., 4XVR Player) and play the video normally.Current behavior (V77–V79):Click video link → No redirection → Black screen for almost one minute.Open a third-party player first → Open Jellyfin for Android → Click video link → “Choose player” window appears → Cannot select any p

I have a Rift S which I used happy with an XPS17 9700 a couple of years back with no issues at all.  After storing it in the box I got it out and plugged it in so said laptop again and the software did an immediate update.  After going though the boundary and getting to a area with three apps that I could select I select the last on which was first steps.  At that point I am standing in an area with three dots animation in front of me with no progress after about 30 minutes.After reinstalling everything from scratch I get the same issue.  After installing the software on my sons i7-8700 with RTX5060 I see the same issue.  The headset seems to work.  The video is fine and the spatial detection seems to work.  It knows when I step out of the play zone.As a further test we started up Subnautica VR (steam) which my son used to play on a much slower gaming laptop (Lenovo Y910 - i7 & nvidia 1070) just fine.  On his more powerful new desktop it was

I see a lot of instructions online about how to do the opposite (play pcvr on quest) but nothing on playing quest apps on PC VR. Is it even possible?

V78.1031 build 5105226.11950.520 138MB not showing installed after updating, and then shows up multiple times as software update for quest3 and quest pro this keeps happening. attached is the screen presented in both quest 3 and quest pro.  i'll fill out a "report a problem" on mobile app but: anyone else ? anything about this? thank you! 

Upon trying to get support  I have been almost entirely walled out. The meta website tells me I don’t have a device registered to my account (I have a quest 3). I tried visiting the support page on said quest 3 the same message appeared. how this happens is beyond me and a baffling failure on metas part. I entered the serial number and still nothing I guess my quest doesn’t exist. what started all this was I recently bought a quest 3 for the Batman game included and did not receive it if a real person could get in contact and help me sort this out it would be much appreciated. MetaStoreHelp​ ps the tag function is almost entirely broken this was like my 10th attempt and I somehow got lucky

Just picked up a Quest 3 after several years of not using my Rift CV1 and I now see that my old account was deleted.I would love to recover the games I purchased and own. Anyone from Meta able to help?

So my wallet got restricted and the email that comes with it to tell you is that all you have to do is go in the latest version of the app and go to your wallet and verify your identity but I cant find anything that has you verify your identity so now it's just locked how can you unlock it

It is interesting to demonstrate to developers that many people have been having problems with the MetaQuest 3 microphone. Both in multiplayer games where it is noticeable that some players have their mic too low or high, and in content creation where the game's sound becomes disproportionate to the microphone volume. This correction is very important considering that multiplayer games. Particularly about my problem, my microphone audio is low for all games and I've already looked through all the settings (games and quest3 itself).

HiyaSorry in advance :-(I'll try to keep it brief as poss.Had Facebook acc for YEARS (linked to old email address that I no longer have access to) - Don't really use Facebook.Bought Quest 2 few years back, set a/c up, that's not linked to my Facebook.  At some point, I've done something on headset (i think) and possibly created a meta acc that is linked to the Facebook profile.Sold headset last year.I set up new Facebook acc about 6 months ago, so now trying to delete the old Facebook acc, but can't because of the Meta link. So in the Facebook page, gone to 'Settings & privacy' then 'Meta Accounts Center', then tried a few things, and I keep ending up at:"You need to create a password for Ms BlahhhhThis account uses login info from your Facebook account (Ms Blahhhh) to log in.You'll need a new password so you don't get locked out"then a CREATE PASSWORD button.... which when i click on it, I'm taken to:"Enter the confirmation code" Problem is, its emailing the code to

Hello,My Quest 3S headset fails to install the last two updates (v78.1028 and v78.1030).  In both cases, it downloads the update, shows “Apply and restart”, reboots, but the version stays the same (v78.1027).  I have tried:- Restarting the headset multiple times- Using different Wi-Fi networks- Freeing up storage spaceThe problem remains. It seems the update is stuck and does not apply correctly.  Could you please provide me with instructions or the official firmware package to perform a manual reinstall via USB Update Mode?Thank you in advance.

TLDR: I fixed this by simply restarting my Quest 3 and also closing and restarting the Link app on my PC, but why did this weird glitch even happen?So I have a Quest 3 about 3 months old, using v78.1030 (aka v78.1027). Today, I happened to look in the library app and noticed that all my apps seemed to have disappeared. Then I saw that the "unknown sources" icon had appeared in the left panel and when I clicked on it, all the Meta apps (all my games and even the Quest's operating system apps) were all being listed as "unknown sources" (see screenshots). Weird. My headset still seemed to be fully working. Luckily, I had previously allowed apps from unknown sources in the settings, otherwise, who known what chaos would have ensued!I then took off my headset and restarted it, and noticed that the Meta Quest Link app on my PC had just popped up a message "your link pairing code has expired". So I closed the link app and restarted it. The link app then showed "headset not connected". When I

Not turning on