Troubleshooting

I have the AI glasses and when in the case they turn green like fully charged, but when I pull them out, they won't turn on or anything, it's like they are dead as soon as I pull them from the charging case. I have no idea why they are doing this all of a sudden

I recently purchased the Oakley Meta Vanguard glasses and have been testing them during cycling and running workouts. I am currently experiencing a serious audio issue related to Meta AI voice responses and Garmin integration. My setup is: -Oakley Meta Vanguard -Garmin Fenix 8 -iPhone 15 Pro -iOS latest version -Cellular only (Wi-Fi disabled during testing) I am a user based in South Korea, and the Meta AI language is currently set to Korean. All devices are successfully paired and connected. The issue is the following: Apple Music playback works perfectly without any interruption. However, whenever Meta AI responds with voice output (for example, when asking for the current time, weather, heart rate, etc.), the audio becomes severely choppy and distorted. Garmin voice notifications such as lap alerts and workout prompts are also heavily stuttering and almost impossible to understand. This issue occurs not only with Garmin-related data, but also with general Meta AI voice responses in

I have brand new HSTN's... out of the box they will not function unless I have my finger over the proximity sensor on the left arm. I've tried all the restarts and hard reset options available. My temporary solution is using a piece of dental floss to tie around the left arm over the power button. It works fine as long as the floss is applying slight pressure on the sensor.Anyone have a fixes for this or do I need to send them back?

Hi everyone,I'm hoping someone from Meta or the community can help.I have a brand new pair of Ray-Ban Meta glasses, the latest Meta AI app, and the latest firmware installed. My phone is a Xiaomi 17 Ultra running HyperOS, and I'm located in Australia.The problem is that Chinese does not appear as an available language in the Live Translation settings. I only see the standard six languages (French, Italian, Spanish, etc.).What's confusing is:- The latest Meta update notes mention Chinese translation support.- I've seen an in-store demo in Australia (at Sunglass Hut) where Chinese translation was available and working completely.- My glasses and app are fully up to date.So far I've tried:- Updating the Meta AI app to the latest version.- Updating the glasses firmware.- Rebooting both the phone and glasses.- Re-pairing the glasses.- Enabling Developer Mode.- Confirming Meta AI is enabled.My questions are:Is Chinese Live Translation being rolled out gradually in Australia?2. Is this featur

Im sorry for not posting in the right location, but I was wondering if you could add the feature to select text via rotating your wrist while in a text box. Think it would be cool. Thank you!

I accidently paired my wife's new Meta glasses to my iOS Meta AI app.  After removing the device, she can't register/pair with her iOS Meta AI app.  I understand the problem is that her device is permanently registered in my iOS Meta AI app/account which must be removed in the back end, but I can't seem to find any help on this platform except for the standard cookie cutter responses from the AI platform.  How do I even get help with this as it seems to require manual intervention to delete my wife's device from my iOS Meta AI app.  Has anyone else faced this issue?  I also send a note to Ray Ban support as I bought from a 3rd party reseller, but doubt I'll get a response.... 

Good evening Why can't I go live on Instagram or Facebook with my Oakley HSTN meta ia ? I read that feature is avaliable. 

HelloMy Meta glasses notify me that "charge device for full functionality", which is fine and helpful ONCE.  However, once it tells me this, it continuously repeats this over and over.  I even tried turning my glasses off with the power switch with no impact.Is there a way to turn this off and only have it notify me once?  It is very disruptive, as my glasses are prescription and if I am out walking I have to take them off to not hear this repetitive statement (which makes me feel insane), and then I can't see as well.Anyway this is a terrible feature and am hoping for suggestions. 

Hace una semana que las compré y no me funcionan los altavoces alguien puede ayudarme cómo puedo arreglarla a dónde las hay que enviar

 This is more of a complaint than a question.This is my second pair of Ray-Ban Meta Gen 2 glasses. My first pair was purchased during a trip to Mexico and had all advanced AI features enabled, including the ability to ask, "What am I looking at?" and receive visual descriptions.After I accidentally broke that pair, I bought a second pair here in Argentina. To my surprise, those same AI features are disabled and I get a "Not available in your region" message.The frustrating part is that these AI capabilities were a major factor in my decision to buy a second pair after the first one broke. I already knew how useful they were because I had been using them for months.I've tried everything I could think of, and it's practically impossible to get in touch with Meta to obtain a clear explanation or solution.I love the glasses themselves, but decisions like this are exactly why customers will eventually move to competing products as soon as viable alternatives become available. I know I

When you start a native video recording on the glasses, the firmware takes exclusive control of the audio pipeline and drops the Bluetooth A2DP connection. Music stops. The recording ends, music resumes. This isn't a bandwidth issue — camera writes to onboard storage, speakers run over a separate Bluetooth profile. These are independent subsystems. The firmware is just not designed to keep them alive simultaneously. The SDK workaround (stream video to phone, record locally there) preserves music but caps you at 720p over Bluetooth and requires the phone to stay active. That's a real tradeoff. The underlying ask is simple: **don't reset the A2DP session when onboard recording starts.** Or expose enough audio session control in the SDK that developers can manage this themselves. Use cases this unlocks immediately:- Hands-free lab work / protocol recording with background audio cues- Fitness and sports recording where music is part of the activity- Content creators who want

I've got a pair of the Oakley HSTNs - love the glasses but can't understand why my music stops playing when I start recording video. To be clear - I know this is intentional but it is a severely limiting factor as I want to record while I'm in the zone doing something, and the sudden silence absolutely kills the vibe every time. Are there any workarounds to this/would really like this changed. Also if anyone knows why this happens I'd appreciate it  

Tengo un tema con mis lentes , me gustaria ayuda para saber proceso para mandar a reparar mis lentes ray band meta 

So the glasses don’t turn on and are completely unresponsive when outside the case, no led flashing or anything. When they are inside the case they respond normally. The led works, I can install updates, I can restart it, etc. But as soon as I take out the glasses they go completely off. I’ve tried charging for 3+ hours and this didnt work, any solutions/ recommendations??

Not sure where to go from here. Just did an update and my whatsapp kept glitching on the glasses (would come in and out of view). I disconnected it in the app to force a reconnection, and now whatsapp will not connect. It takes the QR code photo, then my glasses have been stuck on "Loading - This may take a few minutes." forever, or it fails the conection.Any ideas? I really don't want to uninstall whatsapp or factory reset glasses :(It's on an iphone. Anyone else having the same issue?

I got the wayfarer meta 2 glasses. Went to setup and tried to use the meta ai command from my glasses it stated the tho feature is not available in this region. But I got my glasses in the united states. I tried everything to do fix it but nothing works? How do I fix this or what should I do?

I have my RAY-BAN META WAYFARER - GEN 2 connected to my Samsung Galaxy S26 Ultra. They are less than 3 weeks oldI am having an issue where the audio, whether playing music, announcing messages, using Meta AI or receiving notifications, sounds very distorted, even at low volume. If I have the volume low enough to avoid distortion, even in a quiet room, it's unusable. I have tried force-restarting and factory-resetting the glasses, but there has been no change. The glasses received the latest update - 124.0.0.0.0

Is anyone else having a mare with the AI assistant on the Meta rayban model, almost always wrong or nothing to offer. Next train time's not exactly pushing it, it came back with a departure time 6 hrs later as an example!!! Am I missing something or is this what i should expect from a expensive pair of sunglasses. Hopefully someone can point me towards a fix 🙏

Suddenly oakley meta hstn inside white white light started blinking Removed from the app and also tried to hard reset by using red light method No success  Unable to hard factory reset by pressing 5 times orange light and allUnable to do this process  Tried draining entire battery but no change still white light blinking No connection ornpairing not working in the app  It's been only 10 days i bought it  Please help me what to do 

Hi everyone,My Ray-Ban Meta Gen 1 glasses stopped working for an unknown reason and I have been unable to get them working again. The glasses are completely unresponsive. The capture button does not respond at all, and I can no longer connect or sync the charging case with the Meta app.Here is what I have tried so far:The glasses appear to have a full charge.The only response I get from the glasses is when I try to restart them and release the capture button - the LED turns red. https://www.meta.com/help/ai-glasses/905490264519056 Pressing the capture button normally does nothing. I tried performing a factory reset. According to the instructions, rapidly pressing the capture button 5 times should start the reset process and the LED should begin flashing. However, nothing happens at all. I have repeated the reset procedure multiple times and am confident I am following the instructions correctly.Regarding the charging case:The Meta app cannot detect or sync with the case.

Hello, my Ray-Ban Meta sunglasses keep disconnecting from Bluetooth when I'm wearing them; I lose access to videos and photos. When I take them off, the connection returns. What should I do?

unfortunately Qobuz is not listed as music apps compatible with the meta lens. why? is there any technical limitation? 

using the meta lens voice command during a road cycle train is impossible. Probably due to the wind, the system is not recognising anything. I tried many things, speaking louder, using one hand in front of my mouth...Can we expect any update managing this?  

Hello,I have an issue with Hyperlapse video recording.I recorded a 10:57-minute video in Hyperlapse mode, but the final video was only 30 seconds long. It looks like only the first 5 minutes of the recording were saved, and the remaining 5:57 minutes were cut off.According to the expected behavior, Hyperlapse should allow recording for up to 30 minutes, which should result in a final video of up to 5 minutes.The last video has a 10:57 duration. The hyperlapse video should be around 1 minute and 6 seconds.Then it was cut to 30 seconds (5 minutes without Hyperlapse)Thank you

Can an Australia-purchased Meta Smart Glasses device use Korean language support after the Korea launch?I purchased my Meta Smart Glasses in Australia in December 2024, and the product code shown on my device is 00F0.I currently live in South Korea. At the time of purchase, the glasses were not officially supported in Korea, so I have not been able to use them properly here.Now that Meta Smart Glasses have officially launched in South Korea, I would like to use my device with Korean language support and Korean-region features.Since I paid for and purchased an official Meta product, I believe I should be able to use it properly in South Korea now that the product is officially available here.Has anyone been able to enable Korean support on a device purchased overseas?I would like to know whether Korean language support can be enabled on an Australia-purchased device, and whether this depends on firmware, account region, app region, or hardware model. If there are any steps required