VR Forums

I restarted my meta quest 2 because it didn’t work and I did factory reset then when the vr started it says I must log in with work account but I don’t have a work account I only have the meta horizon account please can you help me with that 

Hi! I factory reset my Quest 2 recently due it starting to get buggy, and once I put in the 5 digit code on my phone to pair, it always said that it was unable to pair. I've done almost every solution I could find (factory reset the headset again, reset bluetooth, use another account), but nothing is working. I've seen a few discussions on the forums here too, but none of them really helped me (unless I missed something). I don't know if this is a problem on my end or Meta's end but I'd like to be able to play my games again soon.Thank you!

The game is missing from my library, is there any way to redeem the game?

I look at youtube and see such good clarity in msfs, but when i use my quest 3 glasses it looks terrible, ive tried everything i can think of but to no avail, any help would be greatly appreciated.

My quest 2 only opens an error which is (No wifi connection) and tells me to check the connection in the meta horizon app, but when i got it there was no option for how to check the connection even though my wifi was very smooth and did not turn off anytime when i had the quest 2, how do i fix it?

I'm not see the communication setting in family section 

I am a Meta Quest 2 consumer and have been using my Quest 2 device since 2021. I recently purchased the latest Quest 3 for a family member, and I know that Meta provides a referral reward of $60 for inviting family member to activate the new device through my referral link. However, when I tried to generate my own referral link, the page only showed a blank screen with nothing loaded. My account has no violation records and is in normal use status. Other users around me can generate their links without any problem, so I have no idea what has gone wrong with my account. I would be truly grateful if you could help me resolve this issue. @

I've never even interacted with anyone in the VR world. 

Hi there, I bought I am cat for my son yesterday, unfortunately we have not received the game on his vr. I have attached the receipt and look forward to hearing from you.  Tom [edited for privacy - this is a public forum]

Hello,I've been trying to pair my Quest 3 to my new PC, but the HorizonLink app says the "graphics card is not compatible with Meta Quest Link".The new PC has a AMD RX 9070 XT which is listed in the supported graphics card: https://www.meta.com/help/quest/140991407990979/#GPUI already checked that the everything (PC, Quest, etc) has the latest updates available.Tried restarting a few times as well.What should I do?Thank you! 

My Meta Quest 3s was on the shelf, used carefully, but recently I returned home, launched the VR glasses and thought I would play, but no, there were phantom clicks on the button of the left joystick with three stripes, it is impossible to play, and indeed to do anything, these phantom clicks are just pressed and not They stop. Tell me what to do.

My son (11 years old) got a gift card for Christmas and redeemed it on my account but now the game isn’t showing up for him in the child account.How can I share the game with him to his account? 

My meta quest 2 for some reason does not connect to my internet despite typing in the correct password.I later changed the internet's name, which also for some reason never changed in my VR headset, I also tried a factory reset to see if it works but to no avail.

Sigh, So this happened last year too, and it seems its STILL not been fixed, despite many people reporting the same problemWith it being a new year, I went to redeem some of my referral credits.I chose the older lower £23 ones, I also recorded my phone screen while doing this as I thought if it happens I have something to show Meta support (II can see an option to add video on here but it wants me to give a URL and can't find any suitable site that I can upload it to that it will accept but I have put it onto my partners youtube herehttps://youtube.com/shorts/r1B0HpJE_2kIn the recording, I started with a balance of £0.14I then added 4x£23 referrals. I then go back to the balance, and it shows correctly at £92.14I then go back to the referral page, and add another 2 random £23 referrals.This SHOULD have taken my balance to £138.14 but it instead took it to 115.14The credit is still marked as used, the referral page shows £138 as having been used.  This means that not only do I

When i try to connect to my airlink the meta logo stays stuck in my headset and doesnt load. It also says on the meta link app my pc does not reach the updated minimum specifications whilst it does, i also use norton as a antivirus if anyone knows if that affects anything.

So I created another post about this but it looks like it has been near immediately deleted.  Maybe because I linked to a recording I made showing it?In a nutshell, I have redeemed 6 headset referrals of £23 each, which should be £138 store credit, but only £115 was added (so 5 referrals)All 6 referrals have been used up, it shows £138 claimed (meaning the full amount is reduced too from what I'm allowed to claim for the year), as per the pic below, and also the picture showing the balance.  This also reLast year I and many others had the exact same issue, and someone had to manually add this, but it was worse then because a lot more were redeemed at onceAs I was worried it may happen again, I decided to record the screen of me redeeming all 6 of the referral credits, and you can clearly see that £23 has gone missing.Previously, someone on support did help my and credited the missing amounts, but I can't seem to find anywhere how to speak to someone now, the pages keep taking

Hi Meta Store SupportI’ve tried so many ways to change my birthday and as I used the form to upload my id but after submitting it keeps giving me an error message. How can I contact a live agent to help me with this issue. Thanks! 

  the below issue was solved when I clicked on quest 3 instead of quest 3S at the what type of device are you pairing menu. this is insane because it was a 3S I was pairing !I can’t pair my quest 3S after factory reset. I put in the code provided by the headset but it says visor not found.I tried finding local access in iOS for app but local access doesn’t list meta horizon app even though it’s installed.I tried the move visor far away and bring back but it didn’t work.I tried doing it on website instead of app but website wants an 8 digit code and visor offers a 5 digit code. I can’t get past pairing screen in visor to find actual code or different code if it is wrong. Also want to add that when I put my serial number on the quest web site it said I don’t qualify for support. I would not have purchased a $500 set of VR goggles had I known the company does not provide customer support. 

```I’d like to discuss an issue with how immersive apps interact with running 2D apps when switching contexts using the Meta button on Quest.The problem is not the immersive app itself, but the 2D control window that appears for immersive apps (the window with Resume, Close, and other controls). When this window is shown, it is treated like a normal 2D app, and its appearance often causes currently running 2D apps to be minimized, closed, or refreshed.This behavior makes multitasking unreliable and forces users into specific app-launch sequences just to avoid losing state in their 2D apps.Proposed Behavior ChangeThe idea is that the immersive app control window should not behave like a standard 2D app and should not interfere with other running 2D apps.Specifically:- Showing the immersive app’s control window should not minimize, close, or replace existing 2D app windows- The immersive app control UI should exist in a separate system layer, not the same layer as user-launched 2D apps-

Hi,I can't edit my avatar.If I choose "edit", nothing happens.Is this a known bug?

Dear Community,My Original 20 year old facebook Account was disabled - i assume because i posted at Picture of me and my Family with wife and son and babygirl on the beach, that was the Last Thing i did during Our Holidays.  I don't Unterstand why Not only the Picture was Blocked....So now i cannot use my quest and the Dozens of Games i purchased for a Lot of Money..Can somebody Tell me what to do? 

My Quest 3 has suddenly in the last week developed a terrible stutter. I use it mainly for DCS and it is unflyable now due to this problem. Last tuesday it ran like a dream. Nothing has changed since then since the update and now it's every few seconds for at least a second. Their support page is awful. It won't accept my serial number in order to start a ticket.

Sorry, deffo a repeat post, but had no success.For my main account that I've had since the Q1 came out, I am unable to log in. I have TFA via SMS set up and I'm sure I have used it before.   Unfortunately I don't think I did anything with recovery codes. Currently when I attempt to log in, it states it's going to send a SMS and then nothing. I do not think I am logged into the account on the web, so cannot edit anything on my account. I am logged in on the headset and when I attempt to add a new number for TFA, it get's through until it asked for my password and then it just keep popping the password prompt up. It is the correct password, but does nothing. I have this account, but the Meta Help Centre is not providing anyway to create a case for Meta, to look at this.  So is there any hope for me, or am I just buggered? Thanks,Paul

I wanted to try some of the old experiences and noticed that some of them do not install. Others install without an issue.After checking found out that 4 titles installation stars and interrupts after a short while.Where can I find support to resolve this issue?I don't really care for some of them as they are replaceable from Steam but "Ghost in the Shell" is not available there.Is there a direct contact for Meta technical support?Their "Support" center seems to be a maze of static pages without possibility to file a ticket.

I can't log into my Oculus account since it says either that email/password is wrong or wants to send me a SMS code which I am not receiving for ages.Yes the email and password are correct, yes the mobile phone is also correct, how I know? I have **bleep**ing access to my account on the VR headset itself. Why can I not make any changes to my account from the VR??? Anyway, after spending 4 hours trying to somehow contact support, I learned there is no support... And that I had to log into the account I lost access to to recover the said account so behold, I created account number 2 to recover account number 1 cuz logic yes, very smart.