VR Forums

I recently purchased a Meta Quest 3S, and it came with the faceplate having a yellow dirty mark on it which I can’t seem to get off even by scrubbing it. Any help?

Go to next hole tee box without clicking trigger on attached club

i’ve been trying to buy blade and sorcery for days before it goes off sale but every time I try to pay for it with quest cash this is what it tells me. “Request cannot be completed until further action We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed"  I'm confused on whats wrong. 

I recently purchased a Quest 3S (just before Christmas). I have tried over 6 different cards and every time it says “Unable to Add Payment Method”. I have tried doing it in a web browser as oppose to in the Meta Horizon app and get either the same issue or just today I got what is seen in the image. I’ve tried to work with the AI bot but this directs me to open a support line. Only issue is that it says “no devices associated with account”. This makes no sense, I’m 100% sure I’m using the same account on the Meta Horizon app as I am in browser, the Quest is clearly connected within the app. So I try the alternative of entering in the S/N, it’s gives “Support not Available for this Device”. I am completely stuck. This is incredibly frustrating. If anyone has a solution or knows of a way to get in contact with a human it would be much appreciated, I truly do enjoy this headset but had no idea support was this bad for it. 

I been trying to use my quest cash I got for Christmas but I can’t it says try to fill a forms about i been try to get the cave dive game

Hello, I just clicked the "Use" button to add the €60 referral bonus from Ryu Kansaki, but it hasn't been credited to my account. The referral is complete and even validated on my account. It's marked as used, but the credit hasn't been added. Please take the necessary steps.

Ive had my meta quest 2 for over a year and this isn't the 1st time it has happened, this is like the 5th time it has happened and its getting on my nerves, meta quest support isnt helping, Google isnt helping and the issue isnt my internet or router because it works perfectly fine with everything else. Its happened 5 Times and each time I couldn't fix it, I would just have to wait it out which is usually 2-4 months just so it can fix itself, I don't want to keep waiting I want to fix the issue, someone anyone please. Its getting on my nerves.  And no the simple issues like "Restart your Internet Router" Or "Reboot your Meta Quest" aren't working

Hi All /MetaStoreHelp​ We bought two Quest 3 for our 2 children. I initially set them up both with myself being the Child Supervisor. We now want to move 1 child (10-12) to my wife so that we each have the main account on each device. I’ve researched for several days and it says it’s possible to transfer the supervision but I cannot find anything in the Family or Accounts center. Had anyone had any luck with this type of situation?

My facebook & instagram account use 2FA. Last couple weeks I just receive a message telling me that I can link my meta account with facebook & instagram. But I choose not to do that and seperate these accounts. But in my meta account I don't have any 2FA setup and now it ask me the 2FA code which I don't have. How to reset it, I have my mail, phone number, proof and everything but I cannot find any customer support to contact and send my issue. This is the last place I know, hoping anyone could help me solve this.

So i have a meta quest 3S that i bought recently from best buy and my controller isn't turning on and whenever i try to get a replacement it says there are no devices associated with this account even though there is and when i enter my serial number it says support isn't available for the device and i can't do anything now i have tried every possible way to try and fix the controller but what makes it worst is that they both have some serious stick drift that i have tried fixing using all methods that won't work so i cant get a replacement and i will have to return it or sell it please reply for a solution. 

I got my son a meta quest 3s for Christmas and we never received free code for saints and sinners game once activated . When i try to contact support it keeps saying support isn't available for this device. We have already thrown out the box so unable to get serial number. The serial numbers on my receipt and headset ain't working either. Whole situation is frustrating. Any help is greatly appreciated i just want him to be able to get his free download. 

I am furious. I have spent 6+ hours attempting to resolve this and I find it abhorrent and unacceptable that you cannot get live support from the beginning of an issue. Just purchased the Quest 3S. For whatever reason, my headset shows in the Android Horizons app. It shows I'm the device owner. All of it.But when I attempt to get support it states I don't have a headset registered to my account, and when I attempt to verify using the serial number it says the serial number isn't eligible for support. Please help. I am about to return it and go for a different headset with live agents. This is wild.  I'm sorry, I'm incredibly upset at this point as my daughter has been unable to use her headset since Christmas, and I paid for it. 

I recently set up my Quest 3s, but before activating it I was sent a referral link from my brother for both of us to get $60 credit.  I clicked on the link and set up my meta account (linked to my facebook account), and then activated my Meta Quest 3s.   After a couple days, I still hadn't seen any credit come my way.  I tried doing a Google Search on it and a few different entries both here and on Reddit gave me multiple timeframes of how soon the credits would hit, going as soon as instantly and to 30 days.  I also tried searching up how to check the status of the referral, with mixed things saying I could check it both at a website and on the app.  When going on the website, it says I do not have any devices linked to my account.  When going on the mobile app which has the same account as the website, it shows my Headset but the section in Payment and Subscriptions which says Referrals doesn't do anything but tell me to share a link for me to refer

When charging should the indicator light be on/flashing or off?

I purchased a second meta quest 3s to solely use for golf+ and worlds. To keep things separate from the original unit the new one has a different id, email and password. Since I paid for annual subscriptions on both, how do I get each one on the new unit.    Thanks for the help!

Im having a issue with my new quest 3s it asked me to submit my ID for age verification and I did almost 4 days ago and because of that it has restricted my wallet and I can't purchase anything.  I've looked into contacting support but can't get through to anybody it keeps telling me my s/n is invalid is there a way to speak to someone 

We have:Rift - First Contact (80s aesthetic, had a robot that looked like wall-e)Go/Gear VR - Prologue (popup paper dinosaur storybook)Quest/Quest 2 - First StepsQuest 2 - First HandQuest 2/Quest Pro - First Touch (the painting one)Quest 3/3S - First EncountersIn my opinion, best to worst* First Encounters* First Contact* Prologue* First Hand* First Steps* First Touch I was kinda nostalgia blinded lol but it's still accurate 

Saw online that people were still getting cables for this model to this date. The meta website wasn't able to verify my unit and hence wasn't able to get support from their support team. Is there a way for me to reach out to them?

I bought my husband a Quest 2 back when they first came out. He’s a gamer and I thought he would love it. Unfortunately, every game he tried made gave him terrible motion sickness. I loved it, so it became mine. We had set up the headset under his Facebook account—this was back when you could only have one user—so I initially played as him until there was an update that allowed you to add more users. Prior to that update, I had purchased a number of games and expansion packs that are all under his account and many are not shareable (like the Beat saber song packs). So I’ve been going back and forth between his and my accounts to play certain games. Now there’s been an update that makes you first log into the primary user’s account before you can play on any other accounts. This has (at least on my headset) been very glitchy and it sometimes takes five or six tries to get into the secondary account. All of the solutions I’ve read online say to factory reset the headset and change the pr

i bought my oculus quest 3s on black friday and i have to wear glasses and when i opened the box it did not include the glasses spacer and i dont know if i can just buy one or what could osmone help?

How to contact Instagram to review a deactivated account?

A few years ago the ring on my controller broke and I can’t afford one they are all over 100 dollars if anyone know I would appreciate it 

I knocked it off my chair by accident ,and then I pressed the power button and it wouldn't turn on. It shows the logo now, but shuts off before getting to the home screen. Is this fixable for free? 

I have recently bought the Meta Quest 3s and would like to side load some apps onto my headset. My efforts up to now have failed so if anyone has any tips I'd be really grateful. 

Hey everyone, I'm looking for some help here.I haven't used my VR headset in years and have finally decided to get use it again. I have the Rift S and have done all the updates needed to get the Meta app on my desktop up and running and connected to my headset. There are three issues:My headset is stuck on the 3 dots loading screen.I can't get connected with customer support. When I try to contact support, it says "We couldn't find any devices associated with this Meta account". My email I am using is indeed the same one I have always used. When I try to verify with another method it asks for my email, headset serial number, or order number. When I enter any of these it says no device found. I am not making any typos.When using the one time coupon code to redeem all of my app and in-app purchases that I was emailed by Meta Quest when the change over / migration happened, it redeemed nothing. All of the apps I paid for are nowhere to be found.I understand that with the change from Oculu