VR Forums

Hi,there used to be a “…” button next to the volume slider in the quick menu, where you could control the volume of each application individually.But sadly it’s been gone for a while. Is there a way to get it back or access these settings in a different way?I am using the Quest 3 and checked these versions: v79, v81 and now v83 tooThanks! Eric

My Quest 3 connected to the wrong Wi-Fi during setup. It seems there’s no internet connection, but it still moved on to the next step, “upgrading to the latest software.” Now it’s stuck on that screen.

Hey meta so I got this new vr and I did all steps in the screen but when I do the code from my vr it keeps saying “invalid device code please try again! “ can you help me please?

My account is suspended since the age verify and now i cant use the headset. I do know how to resign in. Any help?

Timestamp (UK): 03 Nov 2025 – 23:15 GMT Headset: Meta Quest 3   Every time I open the Create tab in Horizon Worlds, I get: “Unable to load content – Something went wrong. Please change tabs or try again.”   Details: Platform: Horizon Worlds (Quest 3) Region: UK Account: @BruceArthurW… Issue: Create tab won’t load any of my worlds or templates.   Steps to Reproduce:   Open Horizon Worlds Go to Create tab Error appears — no content loads     What I’ve Tried: Restarting app/headset, switching tabs, checking Wi-Fi — issue persists.       Escalation to Meta:   Dear Mark,   This isn’t disrespect — it’s frustration. Horizon Worlds is breaking, and creators are being ignored.   Right now: Scripts stop working randomly Automatic backups no longer work Worlds crash, freeze, or corrupt VR and Desktop editors are unstable and out of sync Core tools glitch or vanish during builds   Creators are the reason Horizon has content, bu

Hi Meta Support Team, My Meta Quest 2 (serial #: ************) powers on normally but stays on the pairing-code screen and never connects to the Meta Quest app. Things I’ve tried: Multiple full factory resets using the hardware buttons Pairing attempts from an iPhone 15 Pro, an iPad Pro, and a Windows PC using the Meta Quest Setup tool Different cables, chargers, and Wi-Fi networks (2.4 GHz and 5 GHz) Verified that the headset is detected by the PC setup tool (shows serial and firmware) Installed SideQuest (headset visible but ADB locked because Dev Mode can’t be enabled) Reinstalled the Meta Quest app on all devices The headset never progresses past the pairing code; there’s no way to reach Wi-Fi setup or enable Dev Mode. This headset was originally activated under an old Oculus account from around 2019, and that email no longer works after the Meta migration. When I try to verify the device on the Meta support site, it says “We couldn’t find a device associated with that information.

For the last several days I have been getting erroneous notifications in my Meta Horizon app that my son has started playing on his Meta Quest. They come through every 2 hours like clockwork and I know he’s not playing on it because I have his Quest next to me on my desk and I’m physically looking at him doing something else. He’s also not signed in on any other device. And it’s weird they keep coming through every 2 hours. I also have him set up for time limits and I can see he has used zero minutes of his time on the days I am getting these notifications. Anyone else experiencing this or know how to fix? I don’t want to shut off the notifications because I do like receiving them when they actually are working appropriately.  

Hello to all who see this, I am a bit of a pickle and do not know how to go about remedying this problem. I'm using an Oculus Rift S and here lately whenever I get on any VR game, I can only play it for a period of time before the link app itself crashes. I have had the headset itself since 2020. I would be playing then suddenly the screen freezes and goes black, then immediately after that I would peak at my PC screen and see that the app itself has crashed and restarted. Does anyone know what is going on with it? I really do not want to have to drop the money for a new headset.

Hi just wanted to let you know that this crappy software isn't even installing correctly. Not that i need help, i know you guys are useless and can't make this link work correctly so just letting people know in hope someone notices it before buying this scam.The horizon app installation just hangs at the end of downloading process and never finishes. 

Hello! I recently purchased a Meta Quest 3S from a physical store near my home (I did not purchase it from the Meta Store website) and successfully linked it to my account, configured it, and connected it from the Meta Horizon app, etc. But recently, I noticed that I can't contact Meta customer support in the Meta Quest category because, for example, if I need help with my Quest, I click on Meta Quest Software and Content, or Account Access and Passwords, and after selecting my problem, it tells me: "We couldn't find any devices associated with this Meta account. Please log in to the Meta account associated with your device. You can also verify your device using its serial number, order number, or the email address used to place the order in the Meta Store." At the moment, I can only contact customer service through the Orders, Returns, and Shipments category, but I can't access the rest. I also tried entering the serial number of my Meta Quest, but it can't find it. How can I fix this

I got the PTC v83 update today. When I go into the navigator and all apps, I see no apps listed.I can see the apps when I go to search.I believe when I was using the previous version I had the filter selected on "apps with updates". I believe this setting has carried over and I am unable to find where I can change the filter for the all apps screen.To resolve this I need a way to change the filter or remove the filter that was on the apps screen.

I had bought a new Quest 3 headset, my 6th headset actually since the old GO.  I had the headset for 2 days.  First run there was a blurry X on the screen and white 'snow'.  I followed warranty process and returned for replacement.  Meta received the headset 9/11 and as of today the status still says awaiting arrival.  I am being told the warehouse is still reviewing my claim???  My question is...what is there to review on a warranty claim for a clearly defective headset?  Also does anyone know what the turnaround time normally is?  

So I was charging my oculus quest 1 overnight with a 5v 3a charger (samsung) and taking out the charger, I tried putting it on and turning it on, it turned on , showed the logo and the screen flashed some colors and I instantly smelt something burning. After that it started bootlooping and one of the eyes started acting weirdly (as if a gpu dies on a pc, looked kind of similar) i havent turned it on since (it's been like 2 hours or so)

As of a couple of hours ago booting into any app automatically sets a stationary boundary. I can define a new boundary just fine but absolutely nothing will use it now. Clearing the boundary history did nothing, hard resetting the headset did nothing. I'm on the most recent version. At a loss here. I don't want to play in stationary because I feel unsafe reaching out because it won't warn me of walls/objects or anything. I had been using roomscale boundaries since launch.

How do i uninstall an app or game on my quest 2

Hey guys,I have tried everything and the oculus link will not connect my quest 3 to my dash on pc. I keep getting a Fatal Error stating that dash can’t connect. Microsoft discontinued support for WMR so I’m sure this has something to do with it.Is Meta working on a fix? Thank you!

My Meta quest 3 is too warm after the v81 update. What should I do? No matter what I run or play, even when I'm just in the menu, it gets warm in camera mode, and the CPU and GPU utilization are 30-40% In VR mode at home, it's 50-60%? What's wrong with the update? How can I fix it? The helmet is only a week old

Dear Meta Support Team,I am writing to report a technical issue encountered while using the Oculus Quest 3S with the UbiSim application, which is widely used for nursing and medical simulation training.During the first use of the application, everything functions normally — I can log in, enter the virtual environment, and run the scenario without any problems. However, once the scenario ends and I return to the main environment, the headset displays only a black screen.I have already attempted several troubleshooting steps: • Uninstalled and reinstalled the UbiSim application multiple times • Performed a factory reset of the headset • Tested on multiple devices (Oculus Quest 3, Quest 2, and Quest 3S)Unfortunately, the issue persists across all devices.I have also contacted the UbiSim support team, and they have confirmed that their application is working properly in other regions worldwide and that no similar issue has been reported. They suggested that this problem may

 

I have a quest 3/500 and I want to use it to play DCS. I have a powered USB cable that tests at 3.1 gbps. 9800X3D 64GB 9070XT X870 wifi Tomahawk 850 wattI can start DCS and it runs for about 10-15mins then it gets jittery for a second or two, then totally green screen for about 10 seconds then black screen and completely unresponsive pc. I have to hard reset. I sent the GPU back to Gigabyte and they couldn’t find the issue. The shop I bought it from just gave me a new one because it’s been 7 months now. I installed it and it’s doing the same thing so I guess that rules out the GPU.I looked at task manager yesterday and noticed that just having the Meta link software open and Q3 connected to the PC, it’s using 80-100% without anything else running. Just meta link. can someone h help me understand what’s happening and how I can fix it? I only bought the Q3 to use with DCS so I’m pretty bummed out right now. 

Started to have lots of problems with our meta Quest 2. First problem was some of the profiles won’t load, it just stays grey screen. Pressing power button gets the switch profile box back up but if you press continue it just goes back to grey screen.2 of the 4 profiles work, but there are repeated oculus not responding messages appear. Sometimes there are app not responding and shell error messages.I have tried all types of reset, short of full factory reset. The problem seemed to start when a new game was downloaded but the memory was full. Memory space has been created, over 40gb. But still stuck with the problem.Is there anything else I can try before a factory reset?

meta quest warranty replacement but headset isn't connected to any account and wont turn on. It just went completely blank and ive tried charging with different chargers and wall plugs. I tried to do warranty replacement but serial # said its not on any acct. But on meta app it says i have warranty until july 9 2026. 

After taking a long break from using the headset, I come back to one of my controllers refusing to pair. As such, I went into the app and tried to disconnect and reconnect it. It never gave me the vibrations it said it would but nevertheless showed as paired.I went into the headset to see if the controller was functioning, only to see it now failing to update. The first time it got to 50% before retrying, and then it kept getting stuck at 6% a few times before stopping attempts entirely.I have tried:New batteriesFactory reset (this failed because it wouldn't even initiate.)Repairing again

When Accessing the browser whilst on a VR program horizon worlds the browser keeps disappearing off screen I had not had any problem with the internet browser until now does anyone know if there is  a fix for this? it is very disruptive to the experience

Hello,This is coming from personal experience and observation of how difficult it can be to fully disconnect from unwanted communication online.I would like to suggest a new privacy feature that I believe could truly help many users who deal with harassment, unwanted attention, or simply need peace for their mental well-being.Today, blocking someone on WhatsApp/Facebook/Instagram isn’t always enough.Even when you block a person, they can still return using a new number, a new account, or a different device. This means there is currently no real way to fully protect yourself from someone persistent.Idea: Ghost ModeA mode where the user becomes completely invisible across the platform.In Ghost Mode:You do not appear in searchNo one can message youNo contact requests appearYou are only visible to people you personally approveThe only way to contact you is through a private invitation link you share In other words, people cannot see you unless you allow them.This gives users full cont