VR Forums

Title: Quest 2 stuck on “Update 1 of 2 completed” after factory reset – unable to pair or updateHi everyone,I'm having a frustrating issue with my Oculus Quest 2 and would appreciate any help.After performing a factory reset, my headset gets stuck on this message:“Update 1 of 2 completed – Continue setup in the Meta Quest mobile app.”The setup never progresses beyond this screen.Here is what I have tried so far:Tried pairing the headset using the Meta Horizon app on both an Android phone and an iPhone. Both fail with “Headset not found” or “Unable to pair with your headset.”Restarted the headset multiple times.Tried accessing the boot menu and selecting “Boot Device.” The headset eventually returns to the same update screen.Tried the official Meta Quest software update tool on both a Windows PC and a MacBook using the original USB cable.Both computers show the same error: “Cannot connect with ADB! Make sure device has enabled ADB access.”No USB debugging authorization prompt appears in

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.Message I get.We noticed something unusual and for your se

My Meta account was suspended and then permanently disabled because I missed the age-verification emails sent in September. I did not see the messages asking me to complete the verification steps by September 23, and I sincerely apologize for the delayed response. I am an adult, and the age concern on my account is a mistake. I use this account with my Quest 2, which no longer work properly since the account was disabled. This account has purchased games (including Beat Saber). I have updated my contact email to **********. I would like to request a manual review of my account. I am happy to verify my identity and age with a government-issued ID (driver's license or passport). Please let me know how to proceed before the account is deleted on November 7, 2026. Note: I am posting from a different Meta account because the disabled one cannot sign in. Thank you for your help.   [Mod note: edited for privacy - this is a public forum]

I contacted Meta Quest’s official support page regarding a startup issue, but the problem persisted even after I tried restarting the device after charging, as instructed. I also tried the official software update tool, but the issue remained unchanged.I am still unable to proceed past the “Android Recovery” screen; even when I select “Try again,” the Meta logo appears briefly before I am returned to the same screen.This issue began after the battery ran out. I have not performed a factory reset yet.Translated with DeepL.com (free version)

So my left quest 3 controller will not register of moving forward. I’ve had it for about 3-5 months so far, I can move the joystick forward it just does not register it moving. My joystick can only register going diagonally to the left or backwards, any other way does not work. It also has insane stick drift and it gets really jittery sometimes.

First, I noticed that the 'Beta' menu has disappeared from the Meta Link app.The issue I am encountering involves a masking misalignment between 3D content and the real-world background in Passthrough mode. Specifically, there is an offset where a black silhouette protrudes upwards above the content.I am aware that PC Link Passthrough is primarily intended for debugging purposes. However, this is a critical issue for us because our main content relies heavily on this feature.Is there any solution or workaround for this

The controllers will consistently never reconnect after remaining on sleep mode for a little while, is there an actual fix to this? Meaning one that doesn't involve replacing the batteries, pairing the controllers again, turning it off and waiting to turn it back on again, rebooting, or minimizing it by turning off hand tracking. Just an actual fix?

I am writing this post out of deep frustration and after hitting a complete dead-end with the standard email support. I desperately need a Community Manager or an internal supervisor to step in and review my case, because your front-line email agents repeatedly state they have "no manual tools" to resolve a system conflict created entirely by Meta. Here is the exact situation: 1. How the money got trapped: I purchased a game with my own money. Meta Support officially reviewed and APPROVED my refund request. Meta then deposited that refund directly into my account wallet as a store credit balance of $39.99. 2. The automated lockout: Immediately after Meta placed my approved $39.99 into my wallet, the automated system placed a security hold on my account and demanded government ID verification via an on-screen appeal interface before I could spend my balance. 3. The impossible contradiction: When I contacted support, the email agents explicitly confirmed that Saudi Arabia is NOT supporte

Is it my imagination or did some highly paid person at Meta agree that removing our ability to order our library of games by 'most recently played' would be a great idea?I literally have new games at the bottom of my 200+ game library and i cant do anything about it.Im getting so fed up with the way Meta are constantly making it worse, i just dont get whats going on with them. 

I genuinely don’t understand what Meta was thinking with the new Quest 3 UI. It feels like one of those redesigns made for the sake of looking “new” rather than actually making the headset easier to use.The biggest problem is that everything now feels less direct. Actions that used to be obvious are buried behind extra menus, icons are less clear, and the whole interface somehow feels more cluttered while also showing less useful information at once. That’s quite an achievement.VR interfaces need to be simple. You’re wearing a headset, using motion controllers or hand tracking, and you want to get into an app quickly. You shouldn’t have to hunt through floating panels trying to remember where Meta moved a setting this month.The new layout also wastes far too much space. Quest 3 has a huge virtual display area available, yet Meta seems determined to make basic navigation feel like using a cramped mobile interface stretched into VR. There’s lots of empty space, oversized elements, and me

I'm trying to join the payday aces high playtest but for whatever reason my account is saying I'm not 18. My birthday is correct and nothing has worked. What could possibly be the problem?

everyone,I am a simracer and mainly use my Quest 3S for iRacing in VR.After formatting my PC and installing a new GPU, my Quest 3S started freezing when using Quest Link over USB. I spent quite a bit of time troubleshooting it, so I wanted to share what I found in case it helps someone else.My setup:Meta Quest 3SRTX 5070 TiWindows PCiRacingQuest Link over USBThe problem:The Quest 3S would completely freeze inside Quest Link.The important part was that the PC itself did not freeze.The mouse was still working.The PC continued running normally.iRacing continued running normally when I was in a game.Head tracking continued to work.But the image inside the Quest 3S was completely frozen.At first, I suspected the USB connection.Initially, Meta's USB test showed:USB 2, approximately 370 Mbps.I then changed to a different USB port on the PC and got:USB 3, approximately 2.7 Gbps.Meta then reported the connection as compatible.However, the freezing problem could still occur.Interestingly, I coul

Hi,My Quest 3 used to work perfectly with Link over USB 3 (about 2.4 Gbps in the Link USB test). Since the Windows 11 26H2 update, the headset is always detected as USB 2.0 and I'm capped at about 340 Mbps.SetupCPU: Intel Core i9 14900KGPU: NVIDIA RTX 4080 Super, with the driver version recommended on Meta's support siteMotherboard: Gigabyte Z790 AORUS Pro X WiFi 7OS: Windows 11 26H2Cable: third-party USB-A to USB-C cable (USB 3), which worked fine before the update, plugged into a USB 3 Type-A port on the motherboardWhat I observedUSB Tree Viewer shows the Quest 3 as High-Speed (USB 2.0).On the exact same port, a USB 3 flash drive is correctly shown as SuperSpeed, so the port and the controller work at USB 3.Same result on a second PC, also on Windows 11 26H2.Even at USB 2 speed, Link is unusable: black screen at launch, or heavy freezes (the image stays frozen when I turn my head), crashes, and around 15 FPS.What I already triedFlipping the USB-C connector on the headset side: no cha

I wanted to go in the metaverse after a time and the battery was drained. I charged it and tried to power it on, but it only showed the the meta logo when it started but then I'm stuck on a grey screen. If I want to use the software-update-tool it always disconnects. I already tried the refactory reset a few times and tried to restart it but nothing works.What should I do?

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I am hoping someone from Meta can finally help me with this.My Quest 3 developed a serious fault following a Meta software update. It had been working normally beforehand and there was no accidental damage, liquid damage or misuse.Initially, the headset would power on and produce sound but the displays were unusable. I reported the problem to Meta at the time and followed all of the troubleshooting I was asked to complete, including reset, factory reset and software recovery procedures.The headset was never restored to working condition and ultimately became completely unresponsive. It now will not power on or charge, there is no charging LED, no display, and I cannot access the boot or recovery menu.I appreciate that the standard manufacturer warranty has now expired, but this is not simply an old device that gradually wore out. This was a premium headset costing around £600 which became completely unusable after approximately two years, following a Meta software update.What makes thi

So just received 2.5 on headset and I can no longer filter app drawer by installed only.Anyone else experience this?Why does this feature seem to drop off with every few updates? So annoying.

Bonjour, je vol sur MSFS 2024, j'utilise un casque Quest 3, mais depuis peu je ne peux plus me retrouver dans le cockpit en VR, dès que je clique sur LINK, je me retrouve dans le menu du casque, j'ai bien entendu essayer pleins de choses, mais rien n'y, si quelqu'un à la solution à mon problème, d'avance merci.

Hi! I'm really hoping that I'll get the help I need the help I need and been searching for weeks now.Here's the issue: I installed Meta Quest Link in order to use my Oculus Rift S, followed every instructions needed and I've been able to make it work without any issues. The actual interface once with the headset worked properly, I was using it like normal until when I tried to launch the ''First Steps'' experience for the first time, I ended in a loading screen on the headset and this screen above this text appeared on my PC within the Meta Quest Link app, it seems like I'm stuck in an eternal loading screen. I tried to close it and restart the app, nothing. I've even uninstall the app to reinstall it after, still nothing, repaired the app with ''OculusSetup'', also nothing. I can't make it past this loading screen and be able to use my headset like normal. I don't know what to do, I tried everything in my power. PLEASE HELP ME!

Hello! I've got strange issue yesterday. My oculus link works well in the shell. I can see the gray background and dashboard panel. But any apps failed to start. Even Oculus Dreamdeck with the dino doesnt'work. In my app i can see failed messages like that:29/08 13:12:57.099 {INFO} [RuntimeIPCClient [RUNTIMEIPC]] ReleaseRef: Remaining refs: 2, Client: WindowsPackage:WindowsProcess:22148, Server: WindowsPackage:WindowsProcess:0 (RuntimeServiceServer)ipcLoader [RUNTIMEIPC]RuntimeIPC: Loaded library from C:\Program Files\Oculus\Support\oculus-runtime\RuntimeIPCServiceClient_64.dllREFLECT [RUNTIMEIPC] WARN@ arvr\projects\xrruntime\mobile\1stParty\RuntimeIPC\RuntimeIPCHelpers\Include\Private\RuntimeReflectIPC.h(2694): ipc_GetServerState FAILED: PerformanceManagerStateREFLECT [RUNTIMEIPC] WARN@ arvr\projects\xrruntime\mobile\1stParty\RuntimeIPC\RuntimeIPCHelpers\Include\Private\RuntimeReflectIPC.h(2694): ipc_GetServerState FAILED: KPIFeatureMeasurementsStateREFLECT [RUNTIMEIPC] WARN@ arvr\pr

Hi, I’m an adult with cerebral palsy and some balance limitations. I’m considering a Quest 3 or 3S mainly for exercise, especially lower-body exercise.I’m hoping to hear from people with physical disabilities or mobility limitations who actually use Quest for exercise. I’m especially interested in experiences involving balance, coordination, weakness, limited standing tolerance, seated exercise, supported standing, or modified movements.What apps have worked well for you? Were you able to adapt the exercises to your abilities, and did the headset track your movements well enough to make the workouts useful?I’d really appreciate hearing about real-world experiences before I decide whether buying a Quest makes sense for me. 

Bonjour, j’ai un problème mon casque il est tombé et une lentilles est sortie j’ai remis la lentille et depuie lecrant n est plus stable sa coupe et sa revient sa s arrete pas

La página web de soporte me tiene en un bucle infinito. Cada que intento abrir un ticket me dice que no hay ningún dispositivo vinculado a mi cuenta, y si pongo el número de serie de forma manual me bloquea diciendo que "no hay servicio de ayuda disponible", por lo que me es imposible acceder al chat en vivo o al formulario.Resido en méxico, compré unos meta quest 3 en noviembre del año pasado a través de amazon mexico, vendidos y enviados por amazon méxico.La pantalla del ojo derecho del visor tiene varios píxeles atascados en color blanco justo en el centro de la visión que distraen en su uso, 5 de ellos resaltan siempre, y se notan mucho más en la pantalla de carga cuando recién se enciende el dispositivo, conté al menos 10 en el centro y hay otros pocos muy tenues en los bordes.Después de notarlos seguí usando mi dispositivo porque leí que podrían ser "pixeles atascados" pero lamentablemente estos nunca se resolvieron.En el apartado de mi cuenta me aparece claramente que mi garantí

I have an important problem which is disturbing me a lot: i made about 190 videos and was importing it to my gallery on my phone (Samsung galaxy a42). But sometimes my phone cut out for a moment and interrupted my import. Now only 83 of my video's are saved. The other part disappeared. How can i still restore them? Really appreciate the effort.🙏

591.86 WHQL — January 27, 2026 was the last working drivers from Nvidia that meta quest link supports. Since February 26, 2026. Nvidia 595.59 WHQL update and onward has caused a wide spread issue were Meta quest headsets have been crashing (screen freezes on a frame and tears) after 1 to 20 mins. For me personally its about a minute.It has been exactly 193 days since there has been a working version quest link for currnt drivers. I have multiple friends that have experienced this problem. I see countless post on reddit even now and even on these forums about this issue. And it hasn't been address at all. Its been just over half a year since I have been able to play games on the latest Nvidia drivers without having to install older Nvidia drivers to use for VR games. This is how me and many other people have gotten around this problem since many new games don't work with older drivers. I have upgraded from a 3080 to a 5080 / new pc (not related to VR breaking) and prayed that it would f