VR Forums

After rebooting, suddenly my headset started speaking on its own and the menu became disgusting, inconvenient. I bought a certain item knowing what it was, but in the end it changed without my consent. It seemed like I was finally starting to get out of depression, but here, too, everything had to be ruined for me. That Activision does not want to admit its mistakes and does not offer solutions (it just banned my accounts and my friends', simply because Windows is installed on ReFS). This is similar harassment of the user here.

Does anybody know how to remove a Profile from an account?  I have followed all the Meta support advice, resetting, removing the profile off the app and all the rest of it but for some reason when i log in as my orignal account and profile it automatically defaults to a new one i recently made in error. Any help is greatly appreciated 

she like my other thingies I’ve been trying to do some stuff with the login to verification through my other account, but it’s not working and the help. I’m not that I’m getting isn’t being helpful whatsoever. Whenever I try to do the serial number for some other phone support it says cannot give support to this device or whatever it says, and this is really frustrating considering that I did the controller One and I did the one on the head strap, but yet none of them work. I need to I think either removed to set verification temporarily so that I can log into my Meta account my original Meta account my main account or I need to do a reset my data so I can like actually use SMS authentication app and recovery code codes recovery codes. I have no clue have access them with Meta but I know how to do it through face book. I DONT WANT A MODERATOR TO HELP I NEED A META EMPLOYEE TO HELP OR SMTH

I'd like to make a purchase on the Meta store through web browser, but I get the error "To make a purchase, you'll first need to pair your headset."It indeed does not show up when i log in on the web browser, but its clearly there in the Meta Horizon Desktop app:How can I make purchases?

would be cool if we can join loft instances.  there's a lot of sits, but empty.and adding a big screen host can mirror the web browser and assign to the screenmaybe not mirror maybe meta can host a web browser and limit the use (for adult content) but allowing to stream media together in loft. and having resync for movies.is just an idea. with the right warnings could be useful tool. + fun.

Today i bought a new meta quest 3. i followed all instructions 1 by 1. First setup, then wlan, then organisation pin, then email  ... this is were the problem occurs.When i put in the email it says the email does not exist. I logged in over the website and all worked all, i setup a profile and activated the app. The pin code was accepted, the email not however the email exisits and i was able to logon to the website. I tried to register 3 new different emails and setup all of them and tried the same. All time the website replies back that the email does not exisit. The email is verified and works well with the notifications and co.i factory reset the device and tried it again with 2 other emails with same result.Can sombody explain me how to register and use this device when it does not accept already registered accounts. asking for a solution mostly ends in doing all again with same issue.In case i can not resolve this within 1-2 weeks i will drop the device back to the sell

I have a meta quest 3 and my next controller is stuck in a downward motion in game, I have no control over the controllers thumb stick but all other buttons work. I can move the thumb stick perfectly fine outside of vr. So I replaced the thumb stick and no results showed.

the notifications entry on the quest UI show w HTML codes for bold etc

I wanted to play VR one day as i tried linking my meta quest 3s to the computer via cable but then it began to load for forever, tried via air link:same problem. But before the incident i had message on my PC app saying "Some functions of meta quest link may not work.."is there any solution?

Why I can’t get it with quest cash, I want my horizon plus

My Navigator App kept stopping. This means I can’t see the menu for all my apps, can’t change settings, nothing. Restarted and hard power off many times, still same issue. Anything else to try without factory reset?

i am smitesh,i own 8 meta quest 3, my question is, is it okay to login with my same personal account on all devices ?  is there any risk of getting accout banned or something ? 

Where is the quest 3 feature request list? The new user interface is great. However, what most customers would want is customizations and personalization. My pet peeves are listed below. the dock is completely unnecessary now. They need to remove it and just allow an option to snap screens near currently open screens.They need to add an option to curve those screens without going into Focus viewAdd vr Loft customizations. 90% of enjoyment would be customizing and working in your own personal vr home.the new menu is good, but intrusive. stops YouTube videos,interupts other workflows and takes up the entire screen. just open it on the side.

Here's a video that may answer some questions and give some tips on the use of the new UI.    https://youtu.be/EOvrLggvTsg?si=grh4rRQDYz8Udat1  

     It has occurred to me the worst possible thing currently, new newest menu, i despise it. The newest menu for i and many other user i spoke to beforehand all mention the same circumstance, "its laggy", "the orginizations aggrivating", "it hurts my mind", and many other sorts.     The most common struggle is the lag dropping, one user claims "i never wanted to go back to my Gameboy after this new update, it feels like i crash instead of play!" Recent concerns of lower framerates is not something to skip, lag is a gamer and developers nightmare, it only destroys enjoyment and pleasure. Other evidences to the lag is a speculation of tabs and library are loaded near the same time, causing the lag, and the extra steps to just reenter a game, all horrible signs of no functionality.     Another secondary caused by the newest navigation menu is the orginization and mind disturbance. 'the orginization style is clunky and aggrivating, and it simpl

I hope no one else experience's this.I have had my Meta Quest 3 for 1.5 years. It is broken due to a firmware and hardware issue. I can see the start up logo, then black and nothing can be done. I tried every step, talked to support, searched the internet to find this is a HUGE problem with many users.And the worst part? Meta's solution was to offer me $85 off a new device. So not only did I orginally spend $600+ for the device originally, but the "solution" to a device breaking not due to me but due to it's hardware and software, is to spend $500+ on a new device that can't be guaranteed won't break again six months after the warranty expires.When the hardware and software is having a problem like this, it needs to be addressed, not just swept under the rug. I will not be buying another, and will be warning people not to invest in this device as it is simply not worth the price for the time you get on it before it breaks and Meta pretty much tells you you're **bleep** out of luck.&nbs

I’m experiencing repeated account suspensions approximately every 30 days, even during periods where I am not actively using the platform.The notification states the reason is related to “content,” but I have not posted or interacted with anything during these times, and I’m unclear what specific content is being flagged.I have reviewed and cleaned my profile and any associated assets, including my avatar shop items, to ensure they follow all guidelines.Could someone please clarify:What specific content is triggering these suspensions?Whether this is an automated moderation issue or a flag on my account history?What steps I can take to prevent this from continuing?I would appreciate any guidance, as I want to ensure full compliance with platform policies.

Hi, my Oculus Quest 2 controller won't connect. I've tried everything I've found online: changing the battery, unpairing and re-pairing them from the mobile app. The same thing always happens. When I connect it, it tries to update the firmware of the left controller, but it gets stuck. The controller constantly displays a flashing SOS signal, three long flashes, three short flashes, three long flashes. I've restarted the glasses, I've factory reset them, I think the problem is the failed update I suppose, but I'm in a loop where I've already tried everything. 

I'm on 2.3, I tried with PTC enabled and disabled, both for headset and link client. I was able to get into link temporarily after disabling headset PTC, but after restarting my computer, back to the same issue. Clicking the link button in the headset starts connecting, then my pc makes the cable connect/disconnect sound, and it kicks me back to passthrough with the error that my headset is incompatible with the software version of my link software. I've uninstalled and reinstalled the link software twice now, and updated to PTC just in case, there should be no compatibility issues. I've tried different cables, I've factory reset my headset. I've tried wireless vs wired, and I get the same result.

I've noticed the battery drain in sleep mode is significant. It will drain almost completely over night. Is this normal fro the Quest? It's been doing this since we got it, are there any fixes?

Broken one -> https://www.youtube.com/watch?v=6KC-sryWcgIGood one -> https://www.youtube.com/watch?v=H9UuPKk86SkAfter a forced update yesterday, my Quest 3 firmware is now V2.1 with the new popular UI.But I can't move the white bar, the bar with a little white dot on the left.Normally when I point to the white dot, it should change to META logo but not.It's really annoying every new update with new bug.I have already done everything include Software Update Tool.The last chance is to reset it, but I really hate to reset my headset.

When we first got our quest 3 it was predominantly for our 10-year-old.  So while I would infrequently want to play I had to set up the admin account and parental controls so he didn't have unfettered access.Getting familiar with the setup had its challenges, but one of the most annoying things I encountered was I couldn't set the daily time limit of playtime to 0 minutes, as the lowest setting is 15 min.  To manage it effectively to be a reward, we couldn't, as he could sneak it and play 15 min on any given day.  I prefer to set the daily limit to 0, and give device time as a daily reward.  Is this the right place to submit feature requests, or can anyone help escalate this the right persons?

 This is the dumb message I get whei I try to log in normallyThis email is already associated with a Meta account, so it can't be used to create a new one. To continue, log into your existing Meta account. If you used Facebook or Instagram to create your account, you'll need to log in with Facebook or Instagram too. I AM STUCK USING ONE BROWSER THANKS TO THIS STUPID SYSTEM!

My Quest 3 is stuck showing the same 5-digit pairing code and cannot complete setup. I’ve tried factory reset, browser pairing, Meta Horizon app, and all available support channels. I do not have access to the Meta Quest app, and the headset cannot reach the Support menu.The pairing code never changes and is not accepted on meta.com/device. I believe the device may be locked in enterprise mode and needs a firmware restore or replacement.Meta’s Help Center no longer provides access to device support forms. I need help from Meta staff to resolve this.As it stands now, I am currently in possession of a $500 paper weight

I have wanted to be able to walk around my house watching YouTube with a floating window since I bought the Oculus Quest 1.... We are now on the Meta Quest 3, and I still can't achieve this goal. I have been told it was a feature, then they removed it..... Why on earth was this revoked from us before I got to use it? I would take a loan out in my own name for however much money you need to add this feature. I am so sick of walking around my house carrying my YouTube.... It's so annoying, and I want to know, am I the only person in the whole world who wants this but can't have it? I'm trying so hard to wait... I reached out to Meta in 2025 and was told it's coming. What am I missing that makes this feature so hard when all their UI pop-ups do this by default... I can't take no for an answer with this, and I want to be heard....