VR Forums

Dear Meta Team,I’m a big fan of the Quest VR experience and the communities you’ve built around it. I wanted to highlight a small but important issue with the mobile app.Within the Meta Quest phone app, there is currently an option to call people’s real-world phones. The placement of this button makes it very easy to press accidentally, especially when navigating quickly or on smaller screens.The result is that people can unintentionally call others outside of VR, which can be disruptive and awkward.It would be really helpful if you could consider one or more of the following:An option to disable phone calling entirely  A confirmation prompt before placing a call, even something like “You’re about to annoy everybody in your community with a phone call. Are you sure?”  Adjusting the UI to reduce accidental presses, for example moving the call button away from other controls  This feels like a small change that would significantly improve the user experience and prevent un

Has anyone had issue with their controller/‘s entering sos mode and if so how do you fix it because since the update happened my controller entered sos and booting and restarting my vr hasn’t fixed it and unpairing to re-pairing hasn’t fixed it all it does is “update my controller successfully” which really does nothing and my only option is to factory reset my vr which I’m trying to avoid so If anyone knows how to fix it please let me know.

Looking for some help from the community. My Meta Quest 3S boots normally, shows the Meta logo, but then it just goes to a solid grey screen and never loads into the home environment.Here’s what I’ve already tried:Factory resetInstalled the latest updateRestarted multiple timesNone of that fixed the issue. The headset still stops at the grey screen after the logo disappears. Has anyone run into this before or found a fix? Any troubleshooting steps I might be missing would be appreciated.Thanks in advance.

Last week, our New quest 3s arrived. Everything went well for 3 Days, but now we can No longer play multiplayer games. The error says 'authentication failed'. I Already tried a lot of things... What could be the problem?

The Public Test Channel (PTC) for Horizon OS v2.1 has started to roll out. Release Notes:  https://www.meta.com/help/quest/172903867975450/ If you're seeing an issue or bug after updating to PTC v2.1: 1) For issues: Go to our Quest Forums and search for any existing thread on the issue, if you don't find one, make a new thread. Please add the tag "PTC v2.1" to the thread and in the title. This way everyone can look for PTC v2.1 issues.2) For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong.Share your impressions in the comments below and let us know if you see any issues.We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback is extremely helpful to our engineering teams. We appreciate your inte

I am having trouble playing multiplayer games. I join a multiplayer game and it will kick me from the lobby but not the actual game from 5 to 30 seconds of being in the lobby. I tried doing a factory reset, deleting and reinstalling the game and restarting my oculus. The same will happen when I’m on a call with my friends. Please help.

Dear Meta Community Team and Support,I would like to provide constructive feedback regarding the current support contact process for Meta Quest and Horizon accounts, as it presents significant challenges for many users, including myself.The primary difficulties include:The requirement to log in to the community forums or other Meta services in order to access private messaging, chat, or detailed support options.Reliance on the Meta Horizon app or authenticated channels (such as WhatsApp or linked social accounts) for many recovery and troubleshooting flows.Absence of a straightforward, no-login-required method—such as a dedicated public email address or phone support line—for submitting general feedback, reporting process issues, or handling basic account recovery scenarios.In my recent experience, a phone change and device reset led to loss of app access and 2FA recovery codes, making it impossible to log in without first navigating these authenticated support paths. This creates a ci

I want to bring attention to a growing issue that’s affecting honest secondhand buyers — and one that Meta really needs to address if they care about their ecosystem and community trust.I recently bought a Meta Quest 3 through Facebook Marketplace. The seller provided the original Meta Store receipt, everything looked completely legit. The device was unopened, sealed, activated without any issues. For a few days, it worked perfectly.Then, without warning, the device was remotely blocked by Meta.I contacted Meta support and was told that the original buyer (the seller) had filed a “lost in shipping” claim and received a full refund. Because of that, Meta had flagged the headset’s serial number as “lost/stolen” and bricked the device remotely — making it unusable, even though I’m now the legal, physical owner.They refused to unblock the device.Meanwhile, the seller won’t respond or take the item back. They got a full refund from Meta and my money — esse

Hi, I stored some audio files in the music folder but I can't see them in the files menu. I only can see in the recent files. How fan I see the music folder?Is there any music reproduction app in local (this device) different than Browser?Thanks

I need help with re-enabling my Quest 3 headset, which was suddenly disabled only a few days after I received it. The device was working perfectly at first, and then without any warning it became blocked by Meta. Device details: Meta Quest 3 Serial Number: *** I purchased the headset second-hand, and after it became disabled I contacted the seller. Unfortunately, the seller provided inconsistent information about the original purchase date and was not cooperative when I requested a refund. I have since resolved the dispute with the marketplace, but the device remains unusable. I’m hoping Meta Support can help verify the status of this headset and advise on whether it can be re-enabled. Any assistance would be greatly appreciated.

There is no option at all to choose the projection mode when playing a video in the native video player anymore. No 3D, 180, 360, nothing, just 2D. What happened? Why did Meta remove this feature from the video player? What is the point of having a VR Headset if I can't watch my VR videos in VR mode? I have already updated it and nothing changed. Some people are compaining about this in Reddit and even a Quest 3 user was complaining about it. What is the point of this? 

I sent my headset in recently due to absolutely atrocious tracking problems. They sent me a refurbished headset to use with my existing controllers and it's completely unusable. The headset is stuck on the controller pairing screen and nothing I have tried will move it forward - I have removed the batteries (for an entire week). I've tried to force pair by holding down the flat and B/Y buttons (heck I've tried EVERY combination of buttons.) I can't connect the headset to my app, since it won't move past the controller screen so there's no way to force it to pair through the app. I've also uninstalled and reinstalled the Oculus app. This is the THIRD Quest 3 I've owned that is essentially unusable. I have two open tickets that nobody from customer service will reply to. I now have a $600 useless brick. I was so excited for this product that I pre-ordered it because I love my Quest 2 so much. Jokes on me I guess! If anyone has tips on how to resolve this, how to get anyone from Meta to a

Hello There, I've recently been having my Quest 2 start to lock up on me for a few seconds while playing games and stuff and just last night, it will load to the startup area but, show no menu options. I mean literally nothing that would normally be front and center like the horizon feed, etc is visually there. Pressing the meta button does nothing but make a dull like error sound. Trying to press the power button for the selectable power options does nothing and a hard reset boots in back into the same thing of none of the free floating menus showing. I saw that a factory reset might fix things but trying to move over saves manually is taking hours right now when normally it would take minutes.  I'm at a loss right now about what it would be. Still not done with the saves. Model:Quest 2 256GBBought used from ebay back on the near end of 2022.

Hello! I cant see my unknown sources apps at horizon os 2 however it was possible before update. Its a official app in google market. No way to pin  

So i just got OS update version 2.3 but i cant find any patch notes and i dont see any difference in the OS anyone have a link to the patch notes or know what changed?

When attempting to connect to Windows 11 via Meta Link using the Quest 3, Windows froze and stopped responding. Only a forced reboot helped, and this happened both with a wired connection and via Wi-Fi (Air Link).I previously tried reinstalling Meta Horizon Link, but that didn't help. I then completely uninstalled the program using Revo Uninstaller and cleaned the registry, but that also didn't help. After that, I installed a clean version of Windows 11 on a separate drive to test Meta Horizon Link, and everything worked fine there. However, after a clean install of the main version of Windows, the problem persisted, although everything continued to work fine on the separate Windows drive. After another unsuccessful attempt, I thought the issue might be related to a conflict with the Windows version, specifically Windows 11 25h2. I tried a clean reinstall on Windows 11 24h2, but the error persisted there as well. Considering everything works on the separate Windows drive, it seems the

had a few problems over the past few days with my quest 2 stuck on a black screen. reset it today using the online tool and put it on charge. 15 minutes later i could smell burning. The proximity sensor between the lenses has melted through the front of the headset. Any idea how i could report this to meta ? possibly get a replacement

Basically said what it does in the title, but almost everytime i play Ghosts of Tabor through PCVR I can get maybe 2 games in before it decides the headset wants to freeze. I look at my monitor and the game is still going and tracking is still working on my headset and controllers. Yet the headset is stuck on a frozen image and wont do anything unless I restart the headset and computer. Ive done countless troubleshooting for it and nothing has worked. Also note that when this happens it brings up the standalone menu instead of the meta link menu when i press the meta button on my controller. I am using the official licensed LINK CABLE as well and have pretty powerful PC.

When will they bring the old home environments back? It was an awesome part of using VR. The new one is beyond rubbish, stale and clinical.  I rarely use my VR now because there is nowhere peaceful to sit. And they should be upgraded to move around more. Anyone agree? 

  WHY SHOULD WE KEEP META HORIZON WORLDS IN VIRTUAL REALITY? Proposal by Apple Loving IndividualMarch 22, 2026   Introduction In March 2026, Meta CEO Mark Zuckerberg announced that Horizon Worlds would be removed from all Meta Quest VR headsets as part of a shift toward a mobile‑first strategy (Murti). The decision surprised many long‑time users, especially given that Meta originally introduced the metaverse vision in 2021 with Horizon Worlds as its flagship VR experience (Milmo). That announcement was so central to Meta’s identity that the company rebranded from The Facebook Company to Meta Platforms, signaling a long‑term commitment to immersive virtual reality. The abrupt reversal has sparked widespread concern among VR users, creators, and social‑world communities. Many argue that prioritizing mobile over VR undermines the core purpose of the metaverse: to provide an embodied, immersive environment that cannot be replicated on a flat screen. For countless users, Horizon W

Hi everyone, I have a problem with the meta quest 3 viewer When I wear it it doesn't go into VR mode. Let me explain better in the viewer what I see is this writing, associate the viewer with the meta horizon app to continue and I see my hands, the monitor and everything that surrounds me in the room has definitely entered a mode from which I don't know how to get out I also tell you that I reset the VR and reinstalled the software on the PC and reconnected the VR via my smartphone. I await your help thanks Beppe

I have a time limit set on my metaquest 2 for my child to use and it is not syncing. It always says that no time has been spent when I know it has . It was working for a while but suddenly stopped. I have cleared cash, did not work. I have uninstalled and reinstalled, did not work. Any advice would be greatly appreciated. Thanks!

So you may have seen the formal announcement from Meta that Horizon Worlds would soon be discontinued in VR: Updates to Your Meta Quest Experience in 2026 | Meta Community Forums - 1369435 Well the good news is that the Meta CTO has had a change of heart, and now Horizon Worlds will be available as a separate app in VR. You will be able to access all existing Worlds, but won't get access to any new content 🙂: Boz on X: "ICYMI this from my AMA yesterday. We’ve decided to retain existing Horizon Worlds in VR for the foreseeable future. I know this is a bit of whiplash just a few days after we announced something different, but Horizon has some real fans in the VR community and they encouraged us" / X Meta CTO announces Horizon Worlds is staying on VR for existing games : r/OculusQuest They Changed Their Mind?! Horizon Worlds NOT Shutting Down! On Meta Quest 2 / 3 / 3s - YouTube Meta decides not to shut down Horizon Worlds on VR after all | TechCrunch Andrew Bosworth : Meta CTO Andrew Bo

Every day for the last week I have constantly had to reboot and reboot my Starlink to get Meta's dreadful profile system to connect via my Starlink Internet connection. As usual, everything else works fine - all computers, consoles etc., just Meta's awful profile system cannot seem to handle Starlink. This has got noticeably worse over the last week. Are Meta going to join the rest of the universe and allow users to connect to their profiles and play the games they have bought? Or should I be asking for a refund due to the obvious ineptitude of Meta's programmers? Satellite Internet usage is growing, not decreasing, when is there going to be a fix for this?  

Meta makes it seem like V2.1 PTC should be an entire new experience, however after updating I still don't have NAVIGATOR or the SURFACE KEYBOARD feature. Can't hide hands, there's quite literally nothing that changed, like it's the same thing from 6 months ago, like what is the point of even naming this V2.1?Why do some people have the new navigator/surface keyboard feature on v2.1 but I don't, it's the same version... Meta should differentiate the version numbers because I clearly have a completely different firmware from others. It makes no sense.