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Well I'm now a topic starter after replying on a two year old post. So - I have a few minutes this morning and will start a fresher discussion on this topic.  OH - and in case you didn't see a posting date. I'm creating this on March 1, 2026. Last week my spouse's Q3 stopped charging. The charging has never been an issue since we purchased them well over a year ago. As most users have already noted, the battery barely lasts half as long as the Quest 2 did. So - we also purchased battery packs after a few 45 minute sessions gave low battery messages.We connect the auxilliary battery as soon as we've turn our Q3's on, and could probably play for hours, but being in our 70's our average play time is a little over an hour, occasionally stretching to  90 minutes.  So enough of that. It worked fine for well over a year like that. Last Monday, my spouse's headset wouldn't charge. It had drained to 76% after our regular playtime, and we put it on the cha

To the Meta Development Team and the Global VR Community,Virtual reality is built on a single, powerful promise: true immersion without boundaries. Yet, for millions of Turkish-speaking users worldwide, a significant barrier remains: the absolute lack of native Turkish language support in Horizon OS and the Meta Store.Turkey currently boasts one of the most vibrant, passionate, and rapidly expanding gaming communities in Europe and the Middle East. The Meta Quest ecosystem is already highly sought-after here. However, the absence of Turkish localization is holding back its true mainstream potential. We are not just asking for a simple menu translation; we are asking for accessibility, inclusion, and the ability to safely and fully experience the Metaverse.Imagine trying to navigate complex system settings, read crucial safety boundary warnings, or comfortably browse the Meta Store in a foreign language. It instantly breaks the seamless immersion that Meta works so hard to build.By intr

I’m playing on a meta quest 3 and using quest link with a cable, after around 5-10 minutes of use, my vr screen glitches and turns into a grey screen but on my monitor it’s completely fine, i disconnect the cable from my headset and plug it back in and now quest link won’t start, need to restart pc every time. Only started happening today. Any help? 

I guess it’s impossible to speak to an actual human being. I have been trying to lift the suspension on my son’s account for weeks. His account is suspended because it wants me to confirm his age, but when I try to do that it says it doesn’t match what’s on his profile. But I’m entering the correct birthdate. And I can’t see what’s on his profile because it’s suspended. The email I got when his account was suspended has no option to submit an appeal or anything, and when I try to get support it asks me for his device serial number (he has a meta quest 3S) but when I enter it, it says “support is not available for this device.” I’ve never seen any platform make it so impossible to speak to actual human beings in customer service, and for the prices I pay as a consumer I find that asinine. CAN ANYONE HELP ME?

Just updated link and every time I connect to link home screen after a few minutes the screen will freeze all jittered. I turn screen off then on and it’s stuck in pass through mode but can still hear all the applications menu clicks etc.. in background anyone else having this issue or have a fix? Also add air link works fine just not linked.

Hello Meta Support, I am experiencing a series of issues regarding account management on my Quest device:Cannot Add Profile: When trying to add a new account, it shows "You are unable to be added to this device at this time."App Sharing Error: I cannot enable App Sharing, receiving the error "Something went wrong."Invite Error: Failed to send invite links with the error "There was a problem sending the invite."I have checked my internet connection and both device and app are up to date. Looking forward to your reply. Thanks!

Hi I tried enabling Dev and public testing channel and it does not show up in my vr did they disable it in the updates or is it just my vr idk I factory reset it a few times and it does not work for both VRs

I have 2 Meta Quest 3S and nothing but problems. One just stopped working at 6 months old and the other has stopped working today just over warranty and so have to buy a new one.One day they work fine the next they don't, this is not down to how they are being used and as they are nearly £300 I think they should last longer that 6 months and a year !Support is no help and I now have a son who has no headset because it won't turn on or charge, its like its dead, probably software issue but Meta take no responsibility.Does anyone have any advice as I don't want to purchase another one as they don't seem to be worth it, but my kids love them !

Since a software update today (25 April 2025) on my Quest 3, I have been having problems - the Quest 3 has distorted VR image, and frequently freezes and crashes. When using the Quest 3, MSFS also crashes unexpectedly. MSFS performs normally when not using the Quest 3.My Quest 3 has been performing well until immediately after the update, so I have to suspect the update has caused the problem.Has anyone else experienced this? 

my meta quest app bugged out one day and now it won't install it just gives me and error message and tells me to restart my computer all the time i do it

So i started up my quest 3 and it was on the USB update screen after factory resetting it, and it wouldn’t get out of it even after clicking factory reset and boot headset. I also tried a hard reset but all it does is turn the headset on and off quickly. How do i fix this????

I've tried all the troubleshooting options a thousand times now so please do not tell me to check minimum requirements or windows defender or antivirus or run as an administrator or delete the files from appdata and restart. I've done that, believe me. Also I tried installing it on another older computer in my house and it worked fine first try, so it's not my ISP or router. I also made sure that my chipset drivers are up to date.It downloads fine but every time it either stalls while installing or it gives an error message telling me to restart. When it tells me to restart the log always says Dawn.Setup.CreateLibraryServiceStep failed.Also when I tried to contact support with my serial number it told me support is not available for this device. But it's a brand new quest 3s. And I tried putting the serial number in again swapping the zeroes for the letter O and it told me that the serial number is incorrect. So I'm pretty sure the number was correct the first time. What kind of nonsen

Ciao, dopo l'aggiornamento ad Horizon 2.1 (5 Marzo 2026 sul mio Quest 3) in Virtual Desktop app appaiono artefatti temporanei quando muovo la testa nell'ambiente virtuale. Inoltre, spesso l'immagine trema in alcuni punti senza che io faccia nulla. Questi difetti sono molto frequenti e fastidiosi e prima dell'aggiornamento non c'erano. Ho disinstallato VD da PC e da Q3, ho aggiornato i drive NVIDIA, ho reinstallato Oculus e reinstallato VD su PC e Q3 ma il problema persiste. Capita solo a me? 

The link appears to have been down for days now on all platforms I have access to.Not sure if this is the same for everyone?This is the link I'm trying to use: LINKThis is all I get: 

Help!!! My VR headset 3S isn’t charging. 

IT say request cannot be completed until further action 

I have received an email to verify my child’s age, and from the very first try, it tells me the birthdate is incorrect and I’ve tried too many times, try again later. I need to contact someone to help reinstate his account. Where can I go to contact a support team to help me with this? I have been to the Meta Store and the AI bot kept giving irrelevant information and no option to send anyone a message. Please help.

Just updated link and every time I connect to link home screen after a few minutes the screen will freeze all jittered. I turn screen off then on and it’s stuck in pass through mode but can still hear all the applications menu clicks etc.. in background anyone else having this issue quest 3

Dear Meta I have big problems with : Casting, Inviting friends to multiplayer games and sharing my view through calls.When i try to cast from meta horizon app it says that the host ended the casting even though i didnt. When i try to invite my friend to a multiplayer game for him it says can not join, try later. When he invites me it works well. Finally when i try to call my friend through the chats app it instantly says "You ended the call" . I have spent several hours reasearching and it never worked. I do not know what to do , please help

Hi, I am having a couple of different issues. My son requested to purchase Nugs on a game from his child account, I approved it and tried to purchase it on my parent account, the first time it let me purchase and gift them but they didn't go through to my son's account, I tried again and now it is saying unable to gift. My second issue is I tried to access the help centre from my horizon account but it is saying that I dont have a device associated with the account and when I put the serial number or my email address in it is saying not recognised so I can't use the live chat feature. Has anyone had any of these issues before that might know what I can do to fix them please? 

Dear Meta,This is not a small request, but it has become a significant problem.I have no issue at all with supporting small creators and encouraging them to add their games to the store. However, not long ago, those games were placed in a separate section, the “App Lab.”Now all of these games have been added alongside the regular titles, and the store is filled with cheesy AI slop. It’s genuinely off-putting to browse. I appreciate that you’re trying to make the UI look more advanced in the latest firmware, but if you allow the app store to be flooded with low-budget, extremely uninviting games, new users who are unaware that these two stores have been merged won’t think, “Wow, there are so many new games.” They’ll think, “Why are there so many awful games?”My honest reaction was: “Meta has given up. They’re going bankrupt, and this is a last-ditch effort to make the library look actively updated.”Please, for the love of god, do not ever mix these games with regular titles again. There

A recent update to the Link app on Windows PC broke the launching Fixer.exe in the \Oculus\software\support folder. Previously this would check the health of the app by checking if the Link OVRservice was installed and running. If not running, it would start the service before launching the Oculus-Client.exe in the \Oculus\support\client folder.the update renamed Oculus-Client.exe to Client.exeFixer.exe now fails with "can't reach Link service" even if the service is installed and running properly. Clicking "repair app" fails.Workarounds:You can change your shortcut for Fixer.exe to Client.exe.orIf you are like me and seldom use Link/Air Link and have set the startup for the OVRservice to manual so it doesn't start with Windows:Create a batch/cmd file "LinkLaunch.bat/.cmd" in any folder or your desktopnet start OVRService timeout /t 2 C:\Oculus\Support\oculus-client\client.exe exitRight click on the .bat/.cmd file and pick properties.on the shortcut tab add "cmd /c " before the path to

After a recent update, my headset tracking is continuously lost. The display goes all wonky like I’m spinning, flipping and falling at the same time. I cannot do anything I can’t access settings because in between the flipping and spinning an error message pops up that tracking is lost, and I can’t even click on anything because I start flipping and spinning again what is going on? I have gone through extra extraordinary measures to be very gentle and take extremely good care of this headset. It’s never been bumped banged dropped gotten wet or handled roughly. I’ve done a hard restart, rebooted it. I’ve done a factory reset.  everything was fine until that recent update I mean not a single issue ever until that update and now all of a sudden I got these crazy problems.  How can meta fix this?  When I did the factory reset I did see right at the end before the screen went blank a line of code that said something about a part of the tracking software missing so something M

Hello everyone,Recently i get 2.1 updates but i am not able to see any major changes as people told in YouTube.everything looks similar as previous, only while switching off head set that time icon coming differently. I think many people try to give spoiler but get spoiled by themselves.I have also recently started my one of YouTube channel in India, to spread awareness amongst people regarding meta quest and its experiences. @Aloksquest you can search out by this name. If like please appreciate.Recently i also tried to contact to Asgard wrath games teams tried to contact via linkedin but no response get.hopefully Sanzaru game given my tag of top rated Fan.   thank you 

I had to create this account with a secondary email. My main account was hacked over a week ago. I got the email that my email had been changed but when I used the link it said no account existed with my email. I have tried everything and can't get my account recovered. My friends online said they see me online but it is not me. I have lost all access to me VR account.