VR Forums

My wifi bought the Meta Quest 3 to our son. It is updated but I can't seem to get it to work with our home network, the Meta Q 3 destroys the network every time.We have a Zyxel Air FWA510 5G modem/router (Wifi 6), excellent 5G reception, stable, fast, everything runs smoothly, 4k streams on Chromecast, Xbox series X gaming etc until... my son turns on the Meta Quest 3, after 2-15 minutes everything freezes and the router has to be rebooted.Went through all available router setting, found nothing that helped, created separate networks, switched between 2,4 GHz and 5,0 GHz and no differences, updated to the latest firmware. Can't turn off QoS in the router settings. The router is 1-2 meters from the VR-set, so literally as close as you can get. We don't do any PC-gaming, only built in games.If a create a wifi hot-spot on my phone, it all runs smooth (same carrier/isp as the 5G router). What should I do??

I received an email that says to confirm your age or your account will be suspended. My son is the only user and has always used the primary account we set it up with. I followed the family center directions to create him his own account within the appropriate age, but all of his games are on the family account. How can he continue playing the games without losing his progress and purchases?  

Since the latest v85 final (non-PTC) on both my Q3 and QPro headsets (and meta-link pc app) neither headset starts up properly.  It seems to startup ok but then goes to a black screen (did the same after the update/restart btw).  To get it to startup I need to press the power button once (get a sleep mode beep), then press it again, and then it starts up fine and seems to work well with everything. Also, my Q3 Elite battery strap still does not charge its battery and headset battery properly.  I don't get any charge lights on the headset and it only seems to charge the headset battery to 75-80%.   I have files bug reports on all these issues.  Hopefully Meta will eventually provide fixes.  Otherwise, all my standalone and PCVR with Link and Air Link seem to work fine (no performance or bitrate limitations as reported by a few users).  Cheers.

Just got the quest 3 and each time I try to pair it with the app it says it cant find a headset even though it is on 

Bought I Expect You to Die 2 for my son. But he gets error message: “can’t send gift. Recipient can’t redeem this gift. Please select another gift or recipient.” We are seriously bummed out, I was charged for it and he can’t play it.

I have no idea how this started but it keeps spazzing back and forth from the loft to pass through. Please help

When I try to load my latest map I get an unable to travel message plus all the updates I made on the map have not been saved were is my updated map? 

After receiving the latest update v2.1 the Meta App Store diplays as grey or gray. Is there a fix to this? Can I uninstall then reinstall the Meta Store App?Thanks for any help.

problème avec l'appairage et le démarrage de mon casque

I am trying to add a profile; however, when I put in the email address for the invite link to go to, I get the message "Something went wrong, try again later." I have restarted the headsets multiple times with no luck. The one time it did send the email, it never went through to the email, and it wasn't in the spam folder either. If anyone could help me with this problem, I would greatly appreciate it. 

ik keeps telling Something went wrongThis may be because of a technical error that we are working to get fixed. You can try continuing another way, or try again later.

How can I contact someone to help me fix this. 3 days ago it was working. Then all of the sudden it stopped. I have 27 go left. I deleted 5 games and some other things thinking it was space. I dont want to uninstall it because im halfway through the game now. Anybody else going through this?

I recently factory reset my quest, I've always had one account, so I logged back in, but when I opened up my library, all my games were gone except for bonelab, so I went into the store app and tried to download all my games again, I went onto a few of the games i used to own, and it comes up with the option to purchase the game, even though I've spent money, I even have official receipts from meta that confirms all my payments, im still signed into the exact account, I've contacted meta but they flat out ignored me.

Today my Quest 2 headset installed build v79.1030, which was having an issue that caused it and previous versions to always display as v79.1027.After clearing through all available updates, I tried to launch Quest Link after connecting to my bridge. This is where the problem starts rising; Opening the Quest Link menu would always crash the UX and make Quest Link inaccessible. Going to the link status (via Settings → Link) does not crash the UX, and is as close as I can get to launching Quest Link.Trying to hit the Launch button while the pop-up is fading in does nothing since it waits for the fade-in to finish before it becomes interactable.Because this was happening on the system level, I went as far as factory resetting the headset and attempting to reinstall all system updates without any interference. This part was a success (and it also resolved my possibly broken build,) but the UX still crashes when trying to launch Quest Link.I also submitted system diagnostics thru the headset

I just bought the meta quest3s an it’s the first time turning them on and it stays on the meta logo just spinning,do I have to wait or what can I do

Both my partner and I have Quest Pros. We AirLink them to our PCs and play VRChat that way. However, we've both noticed that if we stop moving our hands for only about 10 to 15 seconds the controllers seem to go into a sleep mode which causes our characters in VR's arms to drop straight down to their sides. We can wake the controllers back up by wiggling them a bit but it's quite annoying and jarring to have your arms constantly fall to your sides. It's especially annoying when you're using one controller to scroll through a menu and the other goes to sleep causing the game to enter into one controller mode and then the controller you were using to scroll a menu now moves your character so the menu closes and your character starts moving in some direction. I have looked all over but do not see a way to adjust how frequently the controllers go to sleep when not being moved. I've also tried factory resetting both the headset and the controllers. 

So I keep trying to air link my head set to my steam vr app on my computer with the steam link app on my headset but when I get them to connect I hit continue then goes to a screen that says I am in the wrong session as my computer. I have checked that all my drivers are updated and pretty much anything I could think of but it still doesn’t work. Can someone please help me find out why I can’t get them to connect?

This problem has been going on for quite some time now but I have contacted meta so they should be working on it. But the weird thing is I used to have a while ago but then it got taken away from me. Does anybody else have this problem?

HiI want to play my Xbox games on my Quest 3s, but I want to use it as a bigger screen for my Xbox, since Xbox Game Cloud is not available in my countryI know I can do this thru HDMI Link, but I bought 2 different capture cards before that weren't compatible and Meta Support gave me a list of some compatible card (most of them not available anymore) and I want to make sure I'm buying the correct one The one I found is this one, which says it's like a replacement dock for the Nintendo Switch (basically USB-C to console and HDMI to TV) but in my case would be the opposite (HDMI to Console Output port and USB C to Quest 3s Headset)I want to know if anybody has this or if anybody know a better option to buy Please read carefully again before flagging a post after totally misreading it. I know I can cast the Meta Quest, but that is not what I asked

I have the app sharing on so that my son can play games I purchased on my account. The only issue with that is, that if I try and app on my account and I no longer want it, I'm able to remove from my account but not from my son's account. So even if I choose "remove" on his profile, it doesn't disappear.  The only option I have is to turn app sharing off, which I don't want to do. So, I suggest that we would have the ability to choose which apps to give access to and which one don't. That would give us more control over what type of games or apps my kids are playing and a peace of mind. 

I am tryna use Meta Horizon Link and so far it is not working, I do not know if my graphics card is supported. If anyone knows if that works or not, please respond

my quest recentering view randomly on home or during game randomly on v83 it was good when im in v81 but now thats happens like im playing the game im shooting im dodgin and screen blinks fast and my view is recenteredand this happens randomly like 1min-2minhow can i fix this? i tried resetting factory settings and when i reset it i turn off the updates and the device was v81 and everythings fine and i update it yesterday to v83 this happens againall component is fine btwThanks...

My son loaded his meta account into the meta quest 3. He got locked out of his account after failing to confirm his age. He is locked out of his meta account. I tried to do a factory data reset but when I go to the boot menu and access "devices details", it shows "device locked". And It wont let me reset and login with this meta account and start over. Can the meta community manager help me?

I haven't even been using my oculus mets quest 3s for a month and this morning I got up and wanted to turn them on, the home logo appears but when it has to start the main menu it stays on a black screen, I tried to restart it and reset it from the factory as I found in forums but it still has the problem please I need help since I work with this

Me and my friend group which includes 3 friends have been playing vr for a while and we have never ran into this issue, The day I got my meta quest 3s I factory reset my quest 2 to give to my brother as a gift, that had my account and one of my friends accounts on it. After that I hopped only to play with my friends and the friend that had his account on my headset was having issues joining a call that had one specific person in it, it would instantly kick them or not allow them to join the group call same with the other friend they tried unfollowing each other and at one point it did not allow them to add each other back when they were eventually able to follow each other again it would not allow them to call each other on both meta quest horizon and on the actual headset the call option had been removed in addition whenever they would send messages to each other it would not be sent and show a error symbol and say the message was never received. They tried factory resetting which all