VR Forums

  Hallo zusammen, ich bin seit Kurzem neuer Meta-Quest-3-Nutzer und wollte mal in die Runde fragen, wie eure Erfahrungen als Neukunden waren. Ich habe mir vor Kurzem eine Quest 3 gekauft und seitdem bereits über 100 € für Spiele und Zubehör im Meta Quest Store ausgegeben, weil mir das Spielerlebnis wirklich richtig gut gefällt. Besonders das gemeinsame Spielen begeistert mich so sehr, dass ich aktuell sogar darüber nachdenke, mir eine zweite Quest 3 zu holen, um gemeinsam mit meinem Sohn spielen zu können. Was mich allerdings etwas überrascht hat:Ich habe bislang keinerlei Willkommensvorteile erhalten – keinen Testmonat für Meta Quest+, keinen Gutschein, keinen kleinen Rabatt oder Ähnliches. Mir ist klar, dass es darauf keinen Anspruch gibt, aber bei einer Hardware-Investition in dieser Größenordnung (erst recht, wenn man perspektivisch zwei Geräte kauft) hätte ich zumindest ein kleines Einstiegsangebot erwartet. Mich würde interessieren: Ging das nur

I’ve not used my quest 3 in about a year give or take and i’ve just recently wanted to start playing on it again so i’ve let it charge all of last night up until about 1 hour ago but nothing is happening when i press the power button except from air blowing out the front of the quest and when I plug my charger in a red light flashes and then goes off after like 2 seconds. I’m really confused and would like some help please and thank you.🙏 

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see  nothing.  Anyway to fix this because it's a serious bummer that I can't play with my family with no way for them to see it

Hello. I bought the Meta Quest S a month ago and for brain health I installed the ENHANCE app and it was perfect. Until two days ago when the menu appears but the game library doesn’t load.It’s an app that has been out for years and the comments are from a few months to a year ago.I would like to know if they have shut it down or if it’s a temporary problem.Thank you very much for reading.It would help me a lot for my health.

Im having issues, every other time I open the app on my pc, it detect that my rift is connected in USB 2.0 not 3.0 port. Then I would restart the app, and it would be be fine.  I have a brand new PC I just build a month, with only 2 games on it. 

サポートから交換品のメタクエスト3を受け取り視線誘導で初期設定をしていましたが、最初の左コントローラーのペアリングにてController update in progress Left(FAILED)と出てしまい画面がカクカクの状態で先に進むことが出来ません。左コントローラーのペアリングをスキップして右コントローラーのペアリングでも同じような状態になってしまいます。 色々調べた結果、コントローラーのファームウェアが最新でメタクエスト3のファームウェアが古いため起きる事象の可能性があるようです。ホームページのソフトウェアアップデートツールを使用しても接続できませんと出るため更新できませんでした。サポートに問い合わせを行いましたが、2週間以上確認中のまま進みません。解決法はないでしょうか。

i have a problem that i see a lot of others have yesterday i normally conected my headset with my pc today it wont work and i thought maybe its a app problem so i uninstalled it and now i cant install it back it normally loads and on the end when its iniacializing it crashes and tells me to restart my pc i did it 3 times and everythime the same problem someone please help!!!

Hello! I am CrimsonWinterr, and I would like to share how I cannot add any credit cards (I have none on my Quest account as of now.) nor use my Quest Cash. It says to file an appeal, but it doesn’t send an e-Mail to file one, whenever  many sources say it should. It says it is for my own security- when it is on my account, on my headset? This is unbelievable. It does not say there is one single strike to my account that prevents me from doing so! Please fix this instantly if you read this, Meta.

I have been trying to set up my daughters  supervision so I can view in real time what she sees and who she talks to. I go to my Horizon app, I go to family center, click on her name, and the watch play.  does not show up. I try to talk to Meta chat but they are saying the account is not connected to any of the phone numbers I have used, I entered the serial number to verify and they said they cant assist with that device. Somebody please help walk me through what I am doing wrong. I must have set it up wrong or something. I just want to keep my daughter safe. 

Can someone Please fix it  

I just got the headset not too long ago and wanted to try out the hand tracking feature without setting down the controller. There is a setting that allows double tapping the Touch Plus controllers together to enable, however after no less then 5 seconds the controller regains control and hand tracking turns off. (Using the Velcro Straps from Meta instead of provided string straps)Is there a way I can make my controllers not re-attain control while still having them technically in my hands? Or is this feature only allowed when the controllers are set down?I got a friend who sent me a solution via a third-party attachment that enables finger-tracking similar to Vive, however I'd rather stick with what I got and the attachment isn't even available yet anyways(March 2026).

My son is unable to log into his meta account on his headset. I believe that his account might be compromised, but there appears to be no way to get in contact with support directly.I found a link to a form that Irish users can use to get in touch, but it's broken, as it routes the "I have an account issue or lost access to my account" query to the "I want to report an underage user" page. This is EXTREMELY frustrating seeing as it is a matter of account security.The fact that there's no direct support for Meta services makes me regret ever getting these headsets for my kids. The link to the broken support form is https://www.facebook.com/help/oculus/contact/762482912021015. Is there any solution to this? I feel at this stage that this is simple grounds to report this lack of support options to the European Ombudsman.

I can’t make any purchases from the meta store, not when I’m on the headset or desktop or mobile. It keeps telling me there is a security concern and I should raise an appeal but doesn’t tell me how to do that. Please help 

META SUPPORT IS IMPOSSIBLE TO ACCESS AS THEY ARE NOT RECOGNISING MY EMAIL/PRODUCT ID/PRODUCT SALE NUMBER.So ive had a CV1 for years now and initially had zero issues with the device. over the past few years it seems that the device is hit or miss as to whether or not it actually works. i dont know what facebook is doing behind the scenes but pushing updates that break working devices is evil. sometimes reinstalling it would correct the issues but now zero fix whatsoever.so the issue is that i had  a fully working headset, not too long ago 3-5 days it was working perfectly fine went to sleep woke up the next day and now i have a black screen in the headset. White Light next to sensor, clear that the backlights for the screens are active. Oculus Mirror is a completely black screen. SteamVR i can see full motion detection, controllers working, Sound literally everything but the screen remains blackI have tried literally everything listed everywhere i can find as a fix.i've tried

I came home to play my new quest after only playing it for a few hrs yesterday when I first got it.  I had no problems.  Played it until the battery was nearly dead and put it away charging for the evening.  Came home today and its stuck on the select user screen.  Doesnt seem to recognize controllers.  Ive changed the batteries, cleaned the sensors, restarted, and wven did a factory reset but now it just gets to the screen where youre supposed to take the paper tab out of the battery.  Ive also reset both controllers.  The headset also wont connect to my app and the support bot is contunially telling me supports not available for my product which isn’t true.  The things still on warranty, I’m hoping its not faulty and I have to exchange it but I cant get any help.

i have this device and no matter how long i scroll or chat with ai i cant speak to a human. im having a problem where it shows my device hdmi is not connected ive tried everything and now am trying to remove the device from my acount so i can try to add it back (as i read that it could be the possible fix) yet every time i try to remove the device through your support page it continues to say i have no device linked to this account. i cant remove the device on the mobile or pc app where i have launched my oculus throught the app several times and now it just doens want to can someone actually respond because ik its not that hard as a million dollar company and disregarding old product that you decided to buy out 

Tried talking to my friend (we were both in my world) i could hear him, but he couldnt hear me. We checked the settings etc and then tried again only to find the same problem but in reverse anyone got any suggestions? Settings all seem to be fine and working properly.

Hello I had this problem happen to me since the Quest 3 touch plus controller firmware update to 1.9.2 I did on November 12. Before that, I didn't notice a problem with them. Since the update the presence of my fingers are not tracked properly on the trigger especially if I move my finger up or down across the button. It will think I am not touching the trigger while my finger is still resting on it. I have to almost be perfectly centered on the button and try my best not to move it while doing my hand gestures or it will think my finger is not touching it.   I already contacted the support team and they sent me replacement controllers with the same issue. I hope Meta is reading this so they can notice the regression since 1.9.2 and make an update soon.

Earlier today I tried updating the app and it wouldn't do anything. So then I tried to uninstall and reinstall, but every time I try to reinstall it, it fails at the last part, asking me to restart my computer. Not only have I tried doing this, but I've also tried every other suggestion and workaround I could find, and it STILL fails. I'm using Windows 11, and I could really use some help here.

I’m writing this directly, as a customer.Meta Quest 2 was good for what it was. For many people, it’s not a device used every day — it sits on a shelf and gets picked up from time to time. That’s fine. In that sense, Quest 2 will remain a legend of its era.The problem starts when Meta Link updates make hardware that previously worked stop working.Before these changes, I could connect wirelessly to my laptop over Wi-Fi without issues. I configured my network specifically for this, and it was stable. After recent Meta Link changes, the connection became GPU- and configuration-dependent, making the same laptop and the same headset effectively unusable.Some plain facts, no marketing:not everyone is a hardcore gamer who upgrades laptops or VR hardware all the timefor many users, VR is an occasional device, not a daily gaming platformnative VR games are still at a very early stage — in terms of graphics and quality they resemble early Sony Ericsson mobile gameswireless PC VR was the only rea

On the immersive home location I very much enjoy the area but I believe that there could be more options to make it more interesting, and more personal.   I would like to list some suggestions but I have no idea if they have already been done.The ability to switch the various environments between night and day.I have no use for the Instagram viewport but there are no other options for that app, couldn't you have a Facebook scroll, Weather or another News Headlines that puts up information up that you can select.The ability to customize more of the furniture or decorations in the area, allow a personal touch.  (Personally I loved the Cyber City home screen and walking around it it, like my safe space)I personally like the Valley area, but it would be nice with birds that are closer, perhaps a collection of different animals you can select.What can we do to be more involved with the way the system is governed.   It seems like every time I log in I am losing more

Hi all — I’m posting this because it took me a while to isolate, and the behavior is really confusing if you’re trying to play media in an app while also using Quest headset calls.Devices / VersionMeta Quest 3OS: 83.1034 (both headsets tested)What I’m seeingI have a custom Unreal/Android app that plays music via an in-app browser (Chromium/WebView). If I’m in a Quest headset chat/call and I join a listen server in my game (as a client), my in-app media gets paused/muted by the OS.The weird part: this does not happen consistently across headsets, even on the same OS version.Repro stepsOn Quest 3, launch my app (or any app that plays media inside a WebView/Chromium browser).Start media playback (ex: YouTube music playing in the embedded browser).Start a headset call.Observe: on one headset, media playback gets paused/muted and immediately re-pauses if you try to resume.Key discoveryThe behavior depends on who originates the call:✅ If the other person calls me (incoming call), the call wo

Good evening, I've been having trouble with MetaQuest 3 for 30 days, and it keeps dropping my Wi-Fi connection at the modem. The internet goes down, and it only comes back after resetting the modem/router. I'm using a 5G signal, I've already tested another router, etc., and it keeps dropping my internet. I don't have access to the modem/router because the company doesn't provide data. In short, I'm frustrated because I don't know what else to do.

Hi, I understand that there have been issues with the link software and people have found bypasses. I have tried all those bypasses and have not been able to use the software at all. I have tried everything from uninstall and reinstall, to deleted the literally files of the app and ending processes. I have installed KB5074109, and the option to roll back the update is unavailable. I have been troubleshooting with the software, vr, firewall for the past 4 days. I'm trying everything to get this to work and it's failing. My specs aren't the best and aren't even recommended to use with link but I heavily optimized the software to work. I have an I5-10300H and a RTX 3050 laptop version. Please let me know of a fix asap. For context please do not send me to a page with firewall fixing, disabling setting in the app, ending processes, etc. Please do not recommend any air link software as my internet can't support the demands. Thank you.

The map I am makeing has a start position and an end position but when I preview my map I spawn in random places throughout the map and some parts do not work as expected this is really ruining my map because theres no guarantee this thing will work properley and display my work the way I intended this is very frustrating