VR Forums

How can I make my scanned room appear in the hyperscape explore list or even meta worlds ? I also want to put it on my profile, but only worlds created in meta horizon desktop world tool are chooseable, not the ones from hyperscape...thanks for any advice!

So I own a Meta Quest 2 and my younger brother owns a Meta Quest 3 and within the same week we noticed both left hand controllers have mysterious decided to stop responding. By stop responding I mean the controllers won't respond in any manner and will not even turn on after batteries being swapped for brand-new ones, resetting connected controllers and pretty much every possible step recommended that I've seen online. Does anyone have any magical fixes for unresponsive controllers or have we wasted over $1000 CAD on these right-handed head bricks?

Everything what I tried, doesn't help: reconnection, switching off the glasses, pulled out the battery out of the controller. It's anyway doesn't work and shows three red dots. What I have to do?

Hello, I didnt realize my quest 3 referral bonus had an expiration date. It apparently expired Nov 30.I was dealing with a family matter from early oct until just now so everything else basically slipped from my mind. I had ~$24 left in credit. Is there any way to get an extension to that? Thanks,  

Hello guye,i am in a serius issue with my meta quest 3.i was watching a movie in my h3adset. suddenly the left display is flicking. in a moment the display got blacked. and now its completely blacked. right display is working. what is the solution?

On Dec. 28 I received a notice on Facebook that my account was suspended for "violating community standards." I was given a link to a page about child sex trafficking. This suspension also prevents me from using my Quest 3. Spoiler Alert: I'm not a child sex trafficker. The only possible reason for this I can think of is that I posted a family Christmas picture with my little one-year-old niece on my lap and the automated system flagged it as "possible child molestation, requires further investigation."Ok, I can live without Facebook for a while--I don't pay for it. Word on the street is that this "review process" could take weeks or even months and I'm absolutely not okay with being blocked from using my Quest 3 for that time. It's already been over a week.As you all probably know, Facebook/Meta has no phone support. I've already sent them an email and so far no response. Any suggestions on how I can get some movement on this rather than just continue in "wait and see" mode?

I want to send and receive emails on my VR headset rather than having to take it off, use my ipad for any emails and then put the headset back on.How do I do this ?

I’ve tried multiple times to send a game as a gift (to my friend’s email and even my own alt). Each time, the money is deducted and I receive the Meta Horizon Store receipt, but the actual gift code email never arrives.Support has been no help at all — the only answer I get is “wait 30 days for an automatic refund if you can’t find the email.” This is not acceptable when real money is involved and the problem is clearly on Meta’s side.If there is an issue with Meta’s email/SMTP system for game gifts, it needs to be acknowledged and fixed immediately, instead of leaving customers stuck for a month with no product and no solution.

Hello yall,My elite strap (without battery) headset just broke. To be precise the rubber headrest just popped off from the plastic on the left side. It was the attachment point between the adjustment wheel and the headrestI see a screw inside the plastic and in the rubber a golden nut and a mole for a attachment.I am just interested if someone had a similar case and how they fixed it. Would greatly appreciate it before i accidentally break the entire elite strap 

Hi everyone,We lost access to our Meta account used for a university VR lab (Quest 2). Password is correct, but we don’t receive the verification code on the registered phone number, and we no longer have recovery codes.The account was logged in on multiple devices for lab use. This is urgent because it’s needed for ongoing classes and research.Has anyone dealt with this or knows how to recover access in this situation?Thanks!

Hi I want to reset my store pin, but I don’t get any mails. 

Request community member to guide to achieve below requirementView each other’s live site/environment in real time – Mix remote realityCommunicate via audio/video inside the VR/MR environmentReview documents, SOPs, and steps togetherProvide live guidance with annotation tools (draw, mark, highlight, pin notes, or point objects)Support at least two or more users simultaneously in one shared session

How do I get rid of the avatar and the hands. I'm trying to work (remote desktop), and I constantly get these avatar hands obstructing my view, reaching for the controllers that I placed out of the way. Can you guys just make simple stuff that works rather than lots of gimmicks? Maybe an adult mode that has all the stuff made for 5-year-olds automatically turned off?  When I go into settings to change the environment it moves just for opening the settings. Not even changing anything.  Then I have to reset them. Why? Why can't you just do normal things in settings without massive disruptions? I have to go get my left controller because just changing things isn't actually available in settings. Why? what sense does that make? Zuck made a "that's not special the quest can do that too" video after the vision pro was released. Just do the basic practical things that are possible with the current hardware. Surely resources on the headset can be saved by having t

My Meta Quest device is partially unusable. I cannot download apps because my account is locked to an old email addressI no longer have access to. The automated recovery process leads to dead ends,and there is no logical way to update my email or reset the Store PIN. I have already contacted Meta support, but the process is extremely slow.This blocks the use of paid hardware. I am requesting manual assistance from a human support agent.

so i have been trying to install contractors showdown and it always cancels when it gets to the front of the queue and i already factory reset my headset and it still wont install. it only happens for this one game and it seems to not care what internet im using.

I have a meta quest 3, but I didn’t like the tracking so I got meta quest pro controllers. It’s been a long time since but for some reason my controllers got an update. And now I can’t use my right controllers because it keeps disconnecting and connecting I’ve tried so many things but nothing works and I need help.

Hello everyone, I'm currently stuck with an issue with my right quest 2 controller being stuck in SOS mode.My right controller is always in sos mode, but when I turn the headset is off, it blinks normally like my left one. When I power the headset back on, the light goes dim and then enters the SOS mode again.I tried multiple things but none workedRemoved battery for several minutes AND for multiple hours.Replaced with a brand new, non-rechargeable high-quality alkaline battery.Unpaired and re-paired via the Meta Horizon app. I once got it to work by unpairing, restarting the headset, and re-pairing. It worked for one session, but as soon as I turned the Quest back on the next day, it went back to SOS mode. Today I attempted a factory reset as my last attempt at fixing my right controller, but the controller is still on sos mode and now my headset is stuck in the screen for pairing the controllers and I cannot do anything about it since I need both controllers to continu

On meta quest Vr I call people on the Vr on WhatsApp they can hear me but they can’t hear the game. The game name is blade and sorcery. On youtube they can hear it and aim xr. I tried looking for if i muted it but i couldnt see anything that may make it do that. Casting the audio just wont work.  

I received a refund (that I didn’t ask for) for a game that I have only downloaded and not yet played. Only other thing I have done since was get the 3 month trial for Horizon +. Confused as to why this happened.

I started the process and couldn't finish entirely as he wasn't present (needed his phone to sign into a Google to get his email).Now when we got to his account either via the Family Center logging in as me, or via the Meta account page, it congratulates him on his birthday then gives him the details.From there it gets to a page to sign in with his email address pre-populated.Before I can enter a password I get:This email is already associated with a Meta account, so it can't be used to create a new one. To continue, log into your existing Meta account. If you used Facebook or Instagram to create your account, you'll need to log in with Facebook or Instagram too.This happens when I go to https://accountscenter.meta.com/ and log in as him with the password I set. I can change said password, and have said password up to date.There's literally zero support that I can find on this, the closest I can find  For clarity, this is the process I'm going throughAfter this comes the

I've had severe issues trying to link my Meta Quest 2, so I've decided to try and reinstall the program. But as i tried to uninstall it through Window's installed apps. It wouldn't show the uninstall screen. So I got suggested to manually uninstall it by deleting files from:\Program Files\Oculus\Users\[name]\AppData\Local\Oculus\Users\[name]\AppData\Roaming\OculusAfter this i tried reinstalling, but the setup file just won't pop up.I've tried several things, like repairing the .NET framework, and even removing all register file names containing Oculus or Meta Quest.As of now, I can't use the program anymore, is anyone familiar with this problem?Thanks in advance! The setup log gives this output; 

hello, i've had this meta quest 3s for a month now and i was playing CREED  and punched my wall and the controller started doing weird movements, I hope I won't need to buy another controller cuz they are expensive. FIX THIS PLEASE IM BEGGING

When launching games or when in immersive environment, my avatar/body is detached from my camera, though it does show the model properly in mirrors. The detached avatar model is headless and legless.Link to issue: https://streamable.com/xc5g32

It seems that after the update to PTC 85 that I can no longer open windows while in an immersive app. I've tried toggling the feature, rebooting, and still not change.

I purchased a game and it charged me twice, the game isn’t showing in my purchase history and I can’t download it, it just shows like I need to purchase it still. I did all the basic troubleshooting steps listed and it’s not helping.