VR Forums

I purchased a game and it charged me twice, the game isn’t showing in my purchase history and I can’t download it, it just shows like I need to purchase it still. I did all the basic troubleshooting steps listed and it’s not helping. 

Comment apairer un casque 3S 

So, my quest 3 is locked out, I don’t know the password and can’t access the headset settings. Another problem is that I don’t have cloud backup setup. I don’t want to do a factory reset because a lot of my important data is on there (such as money based in-game purchases and games that cost money) does anyone know a way to solve this problem without me losing my important data?

When I try to pair my quest 2 with the meta horizon app, I'm unable to scroll down and choose quest 2 on the device pairing page.I recently factory reseted the headset. Aditionally my phone is using the same network at the headset and has Bluetooth mode on.I've un-installed and re-installed the app 3 times, tried two family members phone's (also a samsung), and tried mirroring my phone to my computer's screen.Here's my phone version incase it's relevant to the issue:Phone: Galaxy A13 (Samsung)One Ui version: 6.1Android version: 14  

Hi everyone, just as my title mentioned, i am currently working on a Unity project with the passthrough feature on a user-defined shape.it works fine on editor mode and when i built it into an exe on my laptop. The build runs fine without any crashes.however when i port the build over to my pc, it had random unexpected crashes like not responding at times.i have tried several solutions such asremoving multi-threading(unchecking graphics jobs)updating pc quest link applowering graphics settingsim unsure of what are the possible causes that may cause this crash , is it something to do with the project settings ? Or could it be Meta Unity package having some issues ? p.s please help its urgent :((

Hello Meta Community, I am reporting a persistent Meta Quest 2 pairing issue that does not appear to be caused by user error. My Quest 2 is stuck in the initial setup pairing flow and the Meta Quest or Meta Horizon app consistently shows the message “Couldn’t pair with your headset”. This issue persists even after factory reset and across multiple Android devices including Samsung Galaxy A15 5G, Samsung Galaxy A54, and a OnePlus device. I have performed factory reset using the boot menu, verified the headset shows a 6 digit pairing code, updated the Meta Quest app, cleared app cache and data, granted all permissions including Bluetooth and Location, used manual pairing with the code instead of auto detect, ensured the phone and headset were on the same network using a mobile hotspot, and disabled VPN and private DNS. The app detects the headset and sometimes shows “Headset connecting” but pairing never completes and Add New Device always fails. The same behavior occurs across phones an

What's up with the Latency on this app? 

I have been trying to access my Steam games on my PC but when I click on SteamVR in the Quest 3 headset it just puts up a window that says "Playing" and it just keeps clocking.  I have a i9-12900k with a new RTX5070 and I am using the Meta LINK cable.   I also tried starting non-Steam DCS but it just keeps loading and loading and loading.  I can't even get Starwars Squadrons to  show in my library. Sure would appreciate some help. 

So I’m a Canadian and I was trying to gift my other Canadian friend as a present for Christmas as we are making a game and he redeemed it and it said error and I tried it and it says it’s already been redeemed I’ve looked everywhere for advice and couldn’t find anything I have the SDM receipt and the gift card and don’t know where my $15 dollars went I even have the notification I bought that stuff from the store and his account still hasn’t gotten the quest cash as both accounts are empty 

I've been trying to play games on my device but everytime I select an app it kicks me and when I go into the quest store it gives me error HDSLVC2 I've tried rebooting it I've re-entered the WiFi password can you help?

My meta quest wallet has been locked and idk why, I checked my account and it says I had no violations of their tos, please help, if you need any additional information just ask and I'll happily respond 

When I plug in my Rift CV1's USB cable into my motherboard the whole PC freezes and the only way to turn it off is via a forced shut down by holding the power button. If I leave it plugged in when starting, the PC freezes during or shortly after the Meta Horizon Link app starts.I've tried updating NVIDIA graphics drivers, updating/reinstalling Meta Horizon Link, updating motherboard drivers, disabling USB power saving on individual devices but nothing works. I've also tried both USB ports direct from the motherboard chipset and also ones that go through an internal controller first, with the same end result.

I was gifted the device for Christmas. Although I barely used, it I actually enjoyed it.Today, I went in for a workout, and the device fell off of my head when I bent down during the work out. It barely hit the turf in my backyard. It hasn't come on since. The charging light doesn't even work. If I knew that navigating this issue with warranty and all, I would've asked my son to return it the next day. My question is, what are the chances of my device turning back on after all the troubleshooting?

My controller is paired to my headset but it keeps on connecting and disconnecting every time I use it it’s been happing since may of last year because dropped it once and now I have issues with and the cover is kinda off so I think that’s the problem.

So I just got this new headset about two weeks ago. I’m not very techy but I’ve done everything I could to try and fix my controllers. My left one is deciding not to pair or even connect, even though it’s fully charged. The light will turn on, I’ll feel the buzz when trying to pair, but it still decides not to pair or show up. I’ve looked at several discussions and tried researching online but nothing helps or tells me what to do. I’ve held down the buttons, restarted the headset, no luck. 

Tried to start Men in Black, which it didn't. Then tried to restart. Now all I can do is see the blue Meta Sign which then "starts" to a black display.I can access the Factory reset page, which also includes boot and side upload (do not know what that is, but I had side quest once installed).What can I do?I do not want a factory reset.

My 10-year old's account got deleted. How do I recover the games I purchased?

Hello, i have a problem. In order to log in to my account, i need to enter a security code that is sent to a no longer working email address. I don't know how to change is to send it to a new email adress, because now my facebook and Meta accounts are blocked. I lost my password or will it be restored. Is there avy way i can change the email address i entered or is there any way i can contact Meta to sort out this misunderdtanding. Thank you for your attention.  I would like the responsible persons to respond to my problems. 

Hello, I Just got an Quest 3s on christmas, I have it set it up and I played around with some of the pre installed stuff and some free games, but for some odd reason I'm not able to buy games on the store. I tried two different cards from the same bank on the Oculus itself, the app and a laptop and none of them worked. The desktop and app both gave an error along the lines "unable to add payment method" or "account restrictions error" I dont have any account restrictions at least i dont know of I follow the ToS, code of conduct etc. Is this happening or happened to anyone else?

When I try to pair my quest 2 with the meta horizon app, I'm unable to scroll down and choose quest 2 on the device pairing page.I recently factory reseted the headset. Aditionally my phone is using the same network at the headset and has Bluetooth mode on.I've un-installed and re-installed the app 3 times and I've been trying for about an hour to pair my headset to the app.

my when i try to pair my controllers it says updating firmware and it just goed from 0 to 1 and then back and forth and eventually it sayd updating failed and it says that everytime

and meta cam quest keeps stopping. These are the messages i'm getting on my headset.  I've done a soft reboot.  what do these messages actually mean, how can i fix it? There must also be away of saving purchases and data so its not all lost if a factory reset is done?? Any help would be great. thank you.

https://www.meta.com/en-gb/help/quest/310926493766802/When I click "Android File Transfer", it goes to this page: https://www.android.com/better-together/quick-share-app/Which, oddly, seems like it's for a different app, for Windows, not Mac? I'd like to transfer some large files from my MacBook to my Quest 2. 

I'd like to ask—why has the "Move with you”" feature on the window disappeared? Does anyone know how to re-enable it? Could the official team please respond?

Here we go, for the past few months now ive been noticing that im not getting any updates, and on top of that i keep getting Something is wrong, try again later,. Its starting to ruin my experience on the meta 🤔