Other Troubleshooting

Yeah that's a bit negligent/ignorant.Its possible you could make progress by disconnecting the headset's battery for a while - a bit like cmos for pc - but to get to it would be a mission from what I have seen in tear-downs.However Meta should be able to tell you where the upgrade is stored waiting for applying and then have an official means of deleting or resetting it. Perhaps that can only be done by a technician however and it seems they would rather just swap it for another rather than fix it? and have the customer pay for it regardless. 😠My sympathies. Meta are kind of a useless company or so I have discovered.. and then they wonder why VR doesn't have as many customers as they would like....Do you have a small claims court where you live? Even if Meta don't want to show perhaps they will be prompted to reach a better settlement say a refurb for $170 ??? Good luck.

I've owned 3 quest 2s for years now and I've never had an issue with any of them.I decided to upgrade one of them to a quest 3. After about 4/5 months it stopped charging. Meta replaced it with a referb, which i wasn't happy about. I would have rather waited for my headset to be repaired because I knew it had been looked after. Who knows what was wrong with this other headset?I got the replacement and it lasted about a month and a half. One of the lens just stopped working.I contacted Meta and was treated differently this time. They told me it would take 48 hours to investigate, and wouldn't tell me anything. I then received an email asking me to describe how the damage was caused? I never said the headset was damaged, i said it stopped working.It feels like metal quest 3 has alot of technical issues and they're trying to put words in my mouth to get out of their responsibilities. It's feels very unscrupulous. The referb I was sent stopped working, why do they need 48 hours to investig

I have been having this problem sense 6/4/25, and I don't know how to fix it.First, Ever Time that I want to power off my Device it is a grey screen, and takes about 1-3 Minutes just to Power off. I did factory reset the device in hopes it will fix the problem, but I think it made it worse. Also, it powers up perfectly fine.Does anybody know how to fix this problem?

Hi, when I launch my quest 2 it comes up with a load of error messages saying multiple things are not responding and before I'm able to do anything restarts and keeps looping over and over. Has anyone else had this problem or know how to fix it.

my headset kept black screening, i went to repair using the app and now it wont let me repair or redownload the app, giving me the same prompt everytime. 

My case is very strange. I've been using my Quest 3 to play PCVR since its launch, and until about a month ago, I had no problems. Recently, though, I've been noticing my headset begin to artifact as I play for 20-30 minutes or more on PC. When I plug in the headset and start playing on PC, nothing noticeable is wrong, and I'm able to play normally without any issues. However, after a seemingly random amount of time (again, usually after 20-30 minutes of playtime), my headset screens will begin to distort and artifact. It starts small, but gradually begins to overtake the screens to where it's unplayable. Unplugging and replugging in the headset seems to fix this issue, but this is not ideal as it can cause the OVR software to crash with certain games if they are not closed before disconnecting the headset. This only affects the headset screens and not my PC monitor, as I've been able to record gameplay through OBS with no issue. I've reinstalled the Quest Link software and got a

how do you know that? 

I can’t join any calls I went on another account and I was able to join calls and I went back and I still couldn’t join every time I join I immediately get kicked out of call I am able to join on my phone just not oculus what can I do to fix my problem? I played today and I was able to call I  got off at about 3:30 PM and I got back on and I couldn’t join calls. 

I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here. My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to charge. I've tried with the official out of the box charger + cable, after which I've tried with the official charger and my own cable, my own charger with official cable and my own charger + cable. None of the options worked. Unplugged my wall socket, outlet, redid, changed wall outlet with all 4 combinations as mentioned earlier, nothing, just a battery icon with no charge in it, with an electric discharge sign. It refuses to boot up. 

Can anyone point me in the direction of getting help, I have a brand new meta quest 3, the face shield seems broken. The little button on the right hand side seems stuck, like you can’t push it it to move the face shield in and out? The left works fine. The shield if you do move it also seems to move freely so while you can’t push the button in the shield moves but doesn’t lock in place? any idea how to fix this and if not how I can get a hold of support to help replace it. wWhile this is disappointing the headset is great, do I just upgrade to the silicon shield or will I have the same problem… seems a worry since I only opened the box  getting home from travelling and have this issue, I’m worried i buy another one and it’s still broke … or there is a flaw? Anyone got any suggestions ? 

I went to my optometrist two of them and asked them to measure my ipd value they both said its 73. I decided to look and see a video and it said I could use the phone app and I did and it had me hold a credit card on my forhead and on my eyebrows and take a picture and it would measure my ipd and it showed 72.5 for 1 and 73 for the other. So I watched another youtube video that showed I could measure my ipd using a millimeter ruler and a cardboard and I poke two holes to measure the ipd and then look out the two holes in the cardboard to see if I can see near and far, and I could not see neither near nor far.So, I lower my ipd until I bet around 69 to 70 millimeters and I can see both near and far!, SO maybe the measurements the doctors use don't actually measure my ipd so accurately. Then it occurred to me that if this is how to measure ipd then why does oculus and apple and other vr ar headset glasses makers do it this way? Poke two holes in a see through oled, show a

As the title says, I’ve been having a lot of issues with my Quest 2 power. Oftentimes, it will show as 100% charged, but then abruptly tell me low battery or just shut down entirely. I’ve done the basics, like change the charging cable, changed the power outlet, charged it for 2 hours, and even made sure my graphic settings were set to low so that it doesn’t drain and checked battery saver mode. It’s completely up to date, and even the external charging bank is the official Meta piece (elite strap and battery), but it’s still giving me issues. My headset gets treated well, never stored in high heat, always dry, and I even use the official case when taking it somewhere or putting up. What can I do? 

I've been having the same problem to Everytime I get done playing on my games and when I shut it down it be taking like 2 to 3 minutes to shutdown and honestly this is why I don't play on my VR much anymore I may have to get another VR or just take it back to meta

I’m having the same issue, but I can’t even get it on my main account if I create a new account set location to America for some reason it works

mr.Catcha2  try Basti's  meta firmware repository -  Meta & Kindle Firmware Update Archive

If controller batteries do not charge or turn on, there is a hole to press a reset switch on the battery packs. Use a paperclip to reset the device for 12-15 seconds.i had done this step, it doesn't workusing normal batteries is finewhen i put it back to dock, it turn on only for a moment then turn off ( Only left controller)

noorch  Refurbished Meta Quest 2 controllers | Meta Store

Hi Im having a problem with the currency in my wallet, I have contact support and they have try several times but they are not fixing this issue, it started when I bought a £25 digital gift card I tried to add to add to the wallet but I got an error message saying that I couldn't redeem because the gift card was in a diffeerant currency to the balance of the walletand that I had to use that balance before I could use the gift card, and this is the problem the balanced of the wallet is 0.01 euro and I do not know why it is because I live in N.Ireland so the currency is GBP anyway support say I need to spend this (obv I cant cause games aren't 0.01) but I cant use the balance and another payment method either because any game I try to buy is GBP and it says I cant use the wallet balance to buy a game because of the currency difference , the support added money to the balance (25 so the wallet balance is 25.01euro) so that I could buy a game just with wallet but this doesn't wor

Interesting.   I'm sorry you experience this.  Seeing how you are experience this and I have not when I participate in VR I'm surprised, given my sensitivity.  Have  you ever felt the same way and if so under what circumstances or during what other experiences?  Please let us know the results will you?  

We need a new feature that we can set a pre-written message (video and audio if possible) and it should pop up upon starting meta quest. Really effective idea for such as perfect gift for someone and show them how close they are to the person who has gifted them.

Can you help me with this? Same thing is happening to my headset. 

Hi,I got my meta quest by my ex partner. he is still the primary account and im the second one. I have trouble my quest so i want to delet him or reset my quest so i can be the only account on it. I cant seems to find a way to do it., Any help ?

This happens to me to I tried watching YouTube vids nothing helped if you know how to fix it please tell me

We just got a device for my son and I created my meta account and then a child account for 10-12. I go to horizon app and see my profile and try to add  his profile which is listed but we keep getting error-failed to add profile. Try again later. Very frustrating as we are following instructions in the email after setting up his account but nothing works. Please help

NomadsAnIsland  Maybe make sure you've disabled the Update before shutting down option in your Quest software update settings.  I only enable the security updates option btw.  Also, while the holding power button 5-10 seconds works ok, I mainly only use the standard power button 1-2 seconds, then power options/ shutdown.