Other Troubleshooting

I play iracing on a rift s and have never had a problem. I was trying to optimize my pc a lil and turned off auto update for all my apps (including meta). When i booted my pc back up it said that i needed to update to install new drivers. I tried to update the software but it would not so i uninstalled the software and not it will not let me reinstall it so Im just stuck at the moment and would really appriciate some help as i would love to play my game. What bothers me most is that its not even a game just software and it just wont install IVE NEVER HAD THIS PROBLEM PLEASE HELP. Thank You.

Does anyone have a fix ? 

I need help to login my meta account but when i login i need to auth with message but never get the code has been it like for 7 months 

I'm in Australia.The voice search in Google Search doesn't work in the Meta browser (Meta's fork of the chromium browser). I see the microphone icon in the search box briefly and then it's hidden. Bing and YouTube search both support voice search so why not Google Search?

Hi everyone,I’m really stressed and discouraged by what’s happening with my Quest 2 right now, and I’m hoping someone here can help me.I don’t use my headset very often since my kids are still too young for VR. Today I wanted to use it again, but it was still on version 50.x, and several things no longer worked — including casting. In the settings, it said there were no updates available.So I followed the official procedure here:https://www.meta.com/fr-ca/help/quest/software_update/…but I always get the error “Device not supported” when trying to manually update it.I then tried to contact Meta Support, but my headset does not appear in my devices list:https://www.meta.com/my/devices/Even when I enter the serial number manually, the site says it’s invalid. Because of that, I can’t open a support ticket or talk to anyone at Meta.I tried everything I could think of: another computer, another iPad, anothere Wifi, reinstalling Meta Horizon on iOS, etc. Casting still doesn’t work, updates st

When I start Air link appears a note  indicating that  my system dont arrive to the minimun requeriments for a good experience. I'm using an i9 13900 KF and a Nvidia 4070Ti Super.Is this correct?Thanks in advance

I have successfully been using Meta Quest Link application for a couple months now. I am tethering to my Meta Quest3 headset. Today when I double the Meta Quest Link application nothing happens, and the only way to open the program is to right click and select run as administrator. Devices: Meta Quest 3 VR headsetDevices: Dell G16, 64GB RAM, 1TB SSDDevices: GPU Nvidia GeForce RTX 4070 Laptop GPU Again everything was working for a while but now the Meta Quest Link will not open.

Hello, I subscribed to have the developer account for my Quest 3S.  Once I activated and the developer selection was showing on my 3S.  My problem is once I disable the developer mode on my iPad, the developer still showing on the 3S.Q1: How to I get  riff off the developer selection on my 3S?Q2: How do I delete the developer account?  I looked for the delete button, but I can't find it.

Ich habe eine PIN für Appkäufe, und ein Passwort für meinen Meta Account, habe aber nie aktiv einen Passcode gesetzt. Den benötige ich jetzt aber, um die eingeschaltete Funktion abzuschalten. Wo bekomme ich den her? 

Today I attempted to play a game on my quest, when I put my headset on, i was in pass through mode and it just kept flickering, everytime it would turn on my controllers would vibrate. I kept getting an error message saying “unable to join, please try again later” I proceed to turn my quest off and on and that didnt work, i than rebooted it twice than finally factory reset the entire thing. Still nothing, i couldn’t even enter the beginning tutorial. I just sideloaded my headset as a last resort and it has done nothing. My headset is fully charged and nothing like this has happened ever before. It has a very scratches on it but nothing serious. Please tell me theres some way to fix this.

It's not the first time i write you. I think my reference number is ***. I have wrote a lot of email and i didn't resolve my problems. I have a question. If i reset my Meta Quest 3 (original version), is it possible to refind my account with all my game, apps and money in the MetaQuest 3. I haven't any choice. Someone said me it's really the last solution but i prefer that somebody find the solutions. I have a lot of picture to help you if you want.            [edited for privacy - this is a public forum]

The Meta Horizon Hyperscape Capture Beta app was updated on 15th Nov to allow captures to be published as Horizon Worlds. Now any captures that I made before the update have vanished, so I no longer have any control to edit or delete the previous captures that I made. What I see in the Meta Horizon Hyperscape Capture Beta app. This is quite strange, because the worlds I had previously created can still be viewed in the separate Meta Horizon Hyperscape Preview app, but that app does not give the user any option to edit or delete their captures. What I see in the Meta Horizon Hyperscape Preview app. This seems like a terrible oversight by the developers. I've reported the issue here.

Can someone please contact me as I can't even get through support.  I type in emails, phone number, and sn for my quest 2 and says it doesn't exist for those accounts.  I know it has to do with my emails and Instagram is all messed up.  I can't sign in until this is taken care of.Thank you

Something changed recently? Playing IB for more than a year. For the past few days I seen some weird movement while playing the replay of the missed shots. Its like making a semi circle around the line of the ball. Never faced this before. Anyone facing or faced this? Please advise. Its frustrating bcoz of this issue. And now I am fed up of playing anymore

I purchased a Quest Pro a few months ago, and it was all in working order but then a update happened and the power button all of a sudden stopped working.Now my Quest Pro is dead, and its charging, however I cannot turn it on even though the battery says 75%, and there is absolutely no response from the power button at all. If there is a workaround that way i can turn my headset on and actually use it that would be great. Thank you.

In Horizon OS v83, the A/X buttons can no longer be used to confirm actions.Since the introduction of the Oculus Touch controllers, the A/X buttons have always been the primary confirmation inputs. The trigger can also be used, but it has no click and its long travel makes it less suitable. The A/X buttons are simply more appropriate and intuitive.The use of the trigger as a confirmation input was, as I understand it, a convention that came from the Vive and SteamVR ecosystem, where the Vive controller had a click-only trigger. In that context, it was reasonable and intuitive.In Horizon OS up through v81, confirmation with A/X still worked, but it was disabled in v83. This change fails to take into account the physical characteristics of the Touch controllers and harms usability. And unless another meaningful function has been assigned to A/X, the buttons currently don’t seem to serve any purpose, making the intention behind this change unclear.I hope this is either reverted so that A/

I have a squeaky grip trigger on my left controller. It's loud, but the controller works fine. I made some time to message meta to find out I have to send my controller in and wait an undisclosed amount of time before getting a replacement (refurbished). Apparently, there is no way to send me a left controller ahead of time as a gesture to a long-time customer to keep me playing on my new headset. As a busy adult with limited time, I don't love the idea of having my $500 purchase just sit unusable for the foreseeable future, especially with all the forum topics being made of RMAs taking forever.I would assume that Meta could make a small exception and give me an advanced replacement (even though it's not an option any longer). However, I'm being instructed to do a FULL HEADSET RETURN to best buy in order to roll the dice on a new controller. Is any support on the forums there to help me out- that can't be economical for Meta, plus requires me driving into town in person and f

I'm not even talking about "when streaming from my PC" - just launching the Link app on my Quest 3, it's barely usable. Frame rate is like 1 frame per 1 to 1.5 seconds. I'm using a USB3 cable, the Link USB test in windows says I have between 2.3 and 2.6Gbps bandwidth. Video is literally how it looks like - UI rendering is unsteady, often see black where it failed to update the environment rendering,  and it takes me a minute just to launch and quit. Is this something that tweaking PC bandwidth would even affect if I'm not running anything on the PC? I'm primarily using Link to allow me to quick launch a project from the Unreal editor.Dropbox Video

I can connect and see my desktop but the lasers can no longer interact with my desktop. I used to be able to click on apps, drag windows etc but all I get now is the blue laser and view of the desktop.Is this latest update issue?El-d

This has been discussed before and Meta aren't interested in fixing but I'll mention it again just in case it makes them change their mind.When ASW is active in PCVR and you look at a plain patch of colour, such as the sky or water in a flight sim, there's a very distracting shimmering effect which occurs. I believe the bug only happens on 40xx and 50xx series graphics cards.Any chance of this getting fixed Meta or don't you care?

Hello everyone,I have referred two friends in the last seven days. Their credit was duly credited to their accounts, and my referral was also shown as ‘active’ and ‘redeemable’ in the app. After redeeming, the respective credit was not credited to my wallet - twice. 😔Is it just me, or is this a general problem? Of course, I haven't exceeded the referral limit for this year. According to Reddit, if you actually exceed the limit, you'll get an error message when you want to redeem that credit and not a confirmation that the credits have been credited (without them actually being credited).I want to add: In November – before the doubled referral amount – I also made one Referral and did not have this problem. Everything was credited properly.Thanks for sharing your experience here!Best regards,Gray

when i first got the device i set up 2 factor then i lost my phone number and the things i put it on i thought i was lost but i still have the face book and email connected to it i just was hopping to reach out to support for a recovery code i would be happy to provide anything to get my account back

Dobrý den, náhle nám zčernala obrazovka, nic nefunguje, jen ovladače vrní. Dekuji

Hey there,I hope you can help me. I tried everything but when pressing play in unity my quest 2 and 3 won’t work in play mode. building apk is fine, but it’s a hell of a process building everything just to test something out …I installed everything use the link cable, enabled dev mode. Did everything inside the tab windows and Android. Used windows build mode, android build mode, meta quest build mode. And as I said, the building to the headset works just fine. It’s just the play mode inside Unity My meta quest 2 and 3 are connecting to the computer. I can see the desktop, I can hear it, I also can interact with itBut when pressing play in unity… I won’t switch into VR mode. I just stare at my biggest desktop seeing the whole Unity application …Does anyone have the same problems?windows 11 Unity 6000.0.59 & Unity 6000.2newest update on link and headset  

I have a problem where both the Meta app and the headset detect that the Link cable is connected, but when I launch Link it gets stuck on the three dots loading screen forever. This issue has been happening for months; I tried fixing it back then but couldnt solve it, so I eventually gave up. Now im trying again but I still havent been able to fix it.Ive already updated all the drivers and the headset, and Ive also uninstalled and reinstalled the Meta app multiple times. The problem started EXACTLY when the Link loading screen changed from the old dark screen with the fixed white Meta logo to the new 3D animated loading blue and purple enviroment, where you can still see your hands, look around and even open the menu while its loading (so I suppose it has something to do with the issue).I also tried using Air Link, but with Air Link it loads for about 2 seconds and then just disconnects. After that, I get a notification on my laptop saying "We couldnt find your headset, please connect