Other Troubleshooting

Hello, I need help removing a Quest 2 device that is still listed on my Meta account.  I performed a factory reset on my headset without removing it from the Meta Quest app first.  Now, when I try to pair the Quest 2 again, it shows the same pairing code as before, and the app gives me an error because the old device is still associated.  Please remove the old/ghost device from my account so I can pair my Quest 2 again.  Thank you! 

I have an account through the Meta Quest Link, and I know it works as I have signed in recently in friends machine. I have installed the software on a proper, brand-new Windows 10 install. When I click 'Login', my browser opens to 'https://auth.meta.com/language', but nothing pops up to confirm the login, and nothing happens on the Meta Quest Link software. When I wear the headset, I can see the 'Please Log In' message. I have tried:1) Updating Windows 10 to the absolute newest version, including optional updates2) Re-installing the Meta Quest Link software.3) Resetting my Facebook password and making sure my account can be logged into on a separate device4) Changed my default browser between Chrome, Firefox, Edge, OperaGX, and Internet Explorer.5) Installing and re-installing the AMD Adrenalin GPU chipset drivers.6) Completely re-installing Windows 10 from scratch.Despite all above attempts, the login page simply refuses to acknowledge or allow my Meta Quest Link software to login.

I dimmed it down and it's still not dark enough. It is too bright. pls allow user to reduce brightness much more!

While I was contacting support, I managed to resolve the issue myself. Since support told me to post it on the forum, I'm writing it here. I am Japanese and not proficient in English, I am using DeepL【Issue】I use Quest Touch Pro controllers with my Quest 3.When I started up the Quest 3, a notification appeared saying the Quest Touch Pro controllers needed updating, and it displayed “Starting update.” However, even after waiting 20 minutes, the update did not begin.The Quest Touch Pro's menu button was functional, so it wasn't that the system wasn't recognizing it. 【Resolution】Updating the Quest 3 headset itself allowed the controller update to complete successfully.*Updating the Quest 3 headset requires performing the update operation from the settings menu using either hand tracking or a Quest 3 controller. The following is my hypothesis:The update notification contained the trigger for the Quest Touch Pro controller update, but the controller update file was included within

I’ve been trying to pair my Meta Quest 3 with my gaming laptop using Air Link. On my Quest 3, I can select my PC and press “Pair,” but nothing happens—no prompt appears on my PC, and the headset does not connect.Using a Link Cable works perfectly fine, but I don’t have a high-quality cable, so I would like to use Air Link instead, as it would be much more convenient.I’ve also noticed that other people on the forums are experiencing the same problem, and the ones I’ve seen all seem to be using laptops or gaming laptops. I’m not sure if this is related, but it could be worth notingThings ive triedBoth PC and Quest are on the same 5 GHz network.Firewall and antivirus disabled.Oculus PC app run as administrator.Oculus services restarted.Reinstalled Oculus PC app completely.Verified router allows LAN communicationConfirmed Air Link is enabled in headset and PC.Setup details:PC: Laptop with RTX 3050 GPUOS: Windows 11Quest: Quest 3Oculus PC app: Newest version

Hi yes I recently got a meta quest 2 from a friend and I had to factory reset it but when I did it showed the tutorial for a bit and then shut off and showed me only a gray screen and the controllers key on vibrating and I reseted it multiple times and it won’t work please help me.

The only reason I use my Meta Quest 2 is for VR Biking. The latest software update caused the signal to my cadence sensor to drop out about every ten seconds. I tried to contact support, and the system says my serial number isn't valid after I verified it multiple times. It's not a refurbished headset...I bought it directly from the Meta Store. Because of this, I cannot contact tech support, meaning I now just have an expensive paperweight.I am experiencing multiple issues with my Meta Quest 2. First, my Bluetooth Low Energy (BLE) cadence sensor, which has worked reliably for two years, now intermittently loses connection despite a fresh battery, no nearby interfering devices, and the headset being on a 5 GHz network. Second, when I enter the correct serial number as requested, the system reports that the device does not exist, preventing me from accessing official support. I have verified the serial number multiple times and can provide proof of purchase. I need assistance in manually

It's been almost a month since I ordered my glasses, I bought them on the 16th of last month. After 3 weeks I contacted support and they told me they couldn't reach me Then they asked me for my ID card, I sent it and thought that would be enough, but no.And now they were supposed to arrive this Friday October 3rd, but it didn't happen. Today I woke up hoping they wouldn't postpone it again, and now they've done it until October 6th. Can anyone tell me if this is normal? What the hell is going on?

I'm not quite sure when this started happening, but it's regarding the Meta Quest Link App starting automatically when I boot up my PC.Sometimes, after I log in to Windows, there it is, running happily.At other times it isn't.  In which case I start it up if I need it.  Or it will sometimes start up by itself if I activate the headset.Sometimes it can take a very long time (up to about a minute) to start, displaying a small window with a Meta Logo and a rotating standby ring.Is this normal?  Is there an issue?I preferred it as it was before - i.e. I start it when I choose to.  I see no need for it to be running on my PC when I'm not using the headset, and really Meta should provide a "run on Windows startup" option in the app's settings to enable the user to choose.I am aware that this can be achieved by changing the status of the Oculus VR Runtime Service, but this is not something users should be expected to have to do. 

I was recently hacked but was able to get my account back. Everything has been fine and there has been no signs of the hacker trying to get back in as I have changed my passwords and ensured two factor authentication everywhere. I was able to change my name back to what it was but have done everything I can to try and change my DOB but it’s not working. I keep getting a message that the service is not available at the moment. I would really appreciate help in this as Facebook is notifying ppl that it’s my birthday on September 23, when that is in fact not my birthday. 

So within the last few months my mic on my meta quest 3s went out so I found out they have a experimental option for a external mic, so I got a headset and a adapter to make it into a usb-c and i plug it in. And the good news is that it works, I have a working mic now. Butttt it won't play the audio threw the headphones. So I have a mic but no sound. All the things ive found on it is for quest link, which im not doing. Im doing stand alone. Just wondering if there's anyway I can use the external mic and still have sound.

Hello there! I woke up today to my Quest 3 headset suddenly not charging or turning on, the only thing it does when plugged in, is that the fan inside spins up and full speed for half a second and then stops and then it repeats. I have tried holding the power button for a while but that did not work. Please help me out.

I've got the log back in on another device, and when I go to meta.com/device i am getting an error message, saying does not exist. Help please!

Hello,I was using the free trial and when I tried to cancel, I was offered an additional one-month free trial, so I extended it. However, I noticed that I was charged. Could you please clarify why this happened?Also, on the Horizon subscription page, it says that if I purchase the annual plan for 78,370 KRW, I will receive 36,000 cash. Does this mean that I will actually get 36,000 cash when I subscribe to the annual plan, including next month as well?

The worlds app no longer goes to the world selector island, it goes straight to the new horizon central. The new menu in central doesn't have a tab or option to select my own worlds for editing. As of now I have to jump to a different world and use the old menu to go to it.

Quest2をデスクトップPCに繋いでVRChatを遊んでいたのですが、ある日突然Quest2でVRChatが開けなくなりました。VRChatを始めて日が浅いため、対策がわからず大変困っています。Quest2→Link接続→ライブラリからVRChatアプリを起動→読み込み中の画面が表示された後ライブラリの画面に戻されるを繰り返しています。Linkに繋がず、Quest単機でVRChatのアプリを起動すると開くことができます。Linkは電波が弱くAirLinkが繋がらないため、Ankerのケーブルを使用しています。 以下試したこと・PCの再起動、ドライバ最新バージョン更新済み・Meta Quest Linkアプリの再起動、最新バージョン更新済み・VRChatのアンインストール、再インストール解決策がありましたらご教授ください。

Just started happening yesterday night I noticed that my meta quest 3s will not connect to my computer at all for Link I use a link cable when I press on launch for my PC it loads and then after a couple of seconds it just straight up just fails to load in the link stuff and it's happening every time I boot up the quest link and I would like someone who knows how to fix this help me out because Linkk fails to load on my headset

Не могу завершить обновление очков, после скачивания первой части обновления через WiFi, в очках пишет: 1 из 2 этапов обновления выполнен. Продолжите обновление в приложении Meta Quest В приложении же после подключения контроллеров и привязки карточки по кругу гоняют видео про безопасность, никаких кнопок нет  

Hi,Today is my first experience of the new v81 Navigator and it like what I see except for one thing.  The Meta Quest Browser is not shown anywhere in my Navigator even when showing all (apps, worlds, etc).  The only way I can get to the browser is to go to the Store app where it shows that the Browser is installed.  From there I can start the browser, but since I can't locate the bowser anywhere in my navigator, I can't pin it (which I definitely would like to do).  If I could uninstall the Browser and re-install it, id try that but that doesn't seem to be an option.  Has anyone else experienced this?  If so, has anyone found a solution which will make the browser show up in the Navigator?Thanks

I have a meta quest 3 that I had for 3 years, I barely used it. The last time I used it in 2025 was February, I charged it and used it with no problem. I went to use it a few days ago, and I put it to charge and it blinked like it was charging but stopped. I tried resetting it to factory setting nothing happened. I called a local place to see if they could fix it and they wanted to charge me $380. I paid almost $600 for it. Can anybody help me? I think it might be the battery even though I barely use it.

The latest update on the 6th of September has brought up 3 problems that makes using my Meta Quest 2 almost impossible (on PCVR)...1st problem: The Meta Quest Pro controllers aren't able to update, no matter how much I reset them.2nd problem: The controllers are also tracking as if they are oriented almost 180 degrees, clipping inside my arms, but hand tracking seems fine though.3rd problem: I cannot link my headset to my PC with the cable, even with the application running on it. As far as I know, this is entirely a software issue that came with the update (and also the fact that it was completely fine before the update), so I can't do anything to fix it; please whip up a hotfix ASAP...

I purchased meta coins twice for $19.99 I showed receipts and different user names requested. I was then told to download a file and select share , everytime they said file was ready . I would click on the link and the process did not go through six times. This process is broken and I’m left with out coins and can’t get my funds back. 

I need help. My meta quest 3 turns on ,shows the logo and everything but then flashes a grey screen after and I really need help I've been trying to fix it for months.

My Quest 3S headset stopped charging last night, Use it daily and it never goes to 0%.  Today it would not turn on and the charging LED does not light up when plugged in. - Tried different cables (3x) - Tried different outlets / power adapters (5x) - Tried Hard Reboot (power button 30+ Seconds)- Tried Factory reset (power & - volume 30+ seconds)Log into meta quest and it shows the headset under My Devices listing the Serial NumberLog into Support and go through all the pages for the Quest 3S -> Device -> Battery -> Poor Battery and receive a message that it can't find any devices with this account...  logged in with the same account.   Tried verified with another method and used the Serial Number DISPALYED ON THE DEVICE PAGE..  and it says it cannot find anything.  This was a gift for my daughter from another family member that purchased it on Amazon,  so I do not have an order number and all email addresses that are a

About 6 months after purchasing Quest 3 and I already had to file a claim on it.  They required I send it in 3 separate boxes.  So headset in 1 and each controller in others.  They documented that they received 2 of the boxes and sent me refurbished ones immediately. I was amazed! I gave it a couple more days and no word on the right controller.  So I checked tracking. It showed it was delivered at the exact same time as my other parts.  I reached out to them and they said wait a little longer.....  It has been over 2 weeks since they received my controller and MULTIPLE emails and Chats with ZERO answers.  They just give the generic so sorry we are looking into it...  No clue what the hang up as they refuse to give me any answers, timelines, anything.  This last chat session I asked for a manager as the chat agent said it was out of her hands. She said this after a message that didn't make sense:rhaiza:   If there is nothing else I