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Adreidy
New Participant
March 28, 2026
Question

Right controller won't work.

Hey everyone I'm in desperate need of some help here please.

 

So bought the quest 3 for my daughter and for the last week she told me her right controller won't work. I've tried everything iv read online unpairing it and repairing but when I press the 2 buttons nothing happens...no light flash no vibration. On the app all I says its that the firmware is updating but I never get passed that screen. I think the only thing left for me to do would be to factory reset the whole device and see if that works but ready a previous post I found that never solved it. 

Any assistance will be greatly appreciated thanks

 

    7 replies

    Poexr
    New Participant
    March 28, 2026

    a couple of things come to mind.

    1. is your system under warranty ?
    2. have you tried to un-pair and re-pair your controllers ?
    3. have you tried to trouble shoot through your meta app ?
    4. if a factory reset is required it's very easy and quick as well.
    AdreidyAuthor
    New Participant
    March 28, 2026

    1 yes it was a Christmas present for her so its only 3 months old

    2 yea i can but only wen it pairs it says firmware update and it just sticks on that on the app and I get update failed on the headset when its trying to pair/update firmware

    3 yea it pretty much comes up with what everyone else says on here ie replace battery,unpair/pair the controller,hard reset on headset which i have tried all but no joy. 

    4 yea I've not done that yet but seen others saying it never made a difference and still had the same issue so haven't attempted that yet as problem will likely still be there.

    ChickenBill
    Up and Coming
    March 29, 2026

    i had a controller fail under warranty. meta replaced it....they sent me a return shipping label and it took apx 1 week to get the new replacement....that solved the problem !

     

    Choleni
    Choleni
    Honored Contributor
    March 28, 2026

    Hi Adreidy​ 🙂

    Adreidy wrote:

    I've tried everything iv read online 

    Have you tried if taking out the battery for 15 - 30 min - maybe even for a day - to reset the controller can solve your problem?

      AdreidyAuthor
      New Participant
      March 28, 2026

      I haven't but I have taken the battery out now. So will try again shortly. Thank you 

        steve40
        steve40
        Honored Contributor
        March 28, 2026

        It might seem obvious, but I've seen worse in these forums... have you... tried replacing the battery with a fresh one or made sure they are inserted correctly?

        Another possible issue is that one of the spring-loaded battery contacts has gotten stuck and is not contacting the battery. You can try using a bit of folded aluminium foil, like in these posts:

        Battery can't touch battery contact in Quest 3s controller | Meta Community Forums - 1336097

        Meta quest 3s controller | Meta Community Forums - 1341706

        Quest 3 Meta rechargeable controller batteries disconnecting | Meta Community Forums - 1337133

        Meta quest pro controllers disconnecting | Meta Community Forums - 1354783

        my left controller keeps disconnecting | Meta Community Forums - 1354089

        Quest 3s Controller Battery Pack Not Working Out the Box | Meta Community Forums - 1328346

         

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