Troubleshooting

My Ray-Ban Meta Gen 2 glasses repeatedly show the error “Please connect your phone to the Internet” whenever I try to use any AI feature — even though my phone has an active, working internet connection (verified by browsing/other apps working fine at the same time).Has anyone else run into this specific error message while genuinely connected to the internet? Is this a known bug tied to a recent app/firmware update, or could it be a server-side/account authentication issue? Any fixes that worked for you would be appreciated.

So the other day, my glasses got wet cause of the heavy rain and it suddenly stopped working. I already did the factory reset from both the case and glasses itself, but it wouldn’t pair again as I disconnected it beforehand. The app even is in latest version. The glasses itself also wouldn’t charge to the case even when it is already cleaned and connected. And even when I hold the glasses for pairing, it wouldn’t turn blue; instead it would just blink from white to green.

Just got some Rayban Meta Wayfarer glasses and after the last update, I’m getting a message that says my speakers aren’t working and that I can’t listen to audio until my speakers are fixed. Anyone else run into this problem?

I thought the Meta AI glasses would be a game changer but they stopped working literally on day 35. Attempts to get the ray-ban customer service to troubleshoot and fix the glasses has resulted in me being accused of tampering with the LED (no idea how to do this) - and bricking the glasses. Worst decision. Worst customer service. Buyer beware. Maybe wait a few years for Meta to smooth these things out.

I need help recovering my files from the Muse agent. My account is stuck on "connecting" indefinitely and I cannot use the agent. This is only happening on this one specific account. My other accounts work perfectly fine on the exact same computer and network. I have already tried incognito mode, disabling extensions, and clearing my cache, but it still gets stuck. 1. /api/checkout/stripe/publishable-key:1 Failed to load resource: the server responded with a status of 403 () 2. [SettingsDataPrivacyTab] Failed to update... Error: Gateway application transport blocked before admission at Object.e7 [as waitForTransport] 3. [useDownloadHatchDataExport] Failed to download agent data export... Error: Gateway application transport blocked before admission The biggest issue is that I have my personal files and a codebase saved inside the Muse virtual machine. Because the agent won't connect, I cannot click the download button to get my data. I tried the standard Meta account data download tool

Has anyone had this issue?   my glasses have been turning on and off by themselves for about three days while I’m wearing them. Now they will not turn on at all. 

Please anyone if you can read and let me know !?  Hey has anyone ever ordered meta glasses and had to wait for clearance in Cincinnati, OH ? I wanted to know how long did it take before your glasses where cleared? I’m currently on day 2. I contacted DHL they said the FDA could take up to 14 days before it’s cleared! Which I hope not cause then it will be here after the day I need them to be here. 

mis lentes Vanguard al grabar video NO graban el audio, el reproducir solo se escucha un ruido cada 1 segundo

Since the evening of Sept 26, Meta AI on my Ray-Ban Meta Wayfarer Gen 2 no longer works in Italian. After "Hey Meta" (or tap-and-hold on the touchpad) the LED turns on and I hear the wake sound, but the session closes immediately. Sometimes the answer starts ("Sono...") and is cut off after one word. It works about 1 time out of 15-20. No firmware or app update was installed when the problem started.Key facts:- With the Meta AI language set to English, everything works perfectly.- Meta AI in Italian works fine in the iPhone app, both typing and voice. The problem only occurs through the glasses.Already tried: re-downloading the Italian language pack, changing the Meta AI voice, force restart, unpair/re-pair (also from iOS Bluetooth), full factory reset, microphone troubleshooting toggle, disabling "Respond without Hey Meta", disabling wear detection, testing in a quiet room with no other Bluetooth devices.Setup: iPhone, latest Meta AI app and firmware, Italy.Is anyone else in Italy (or

Does the Ray Ban gen 2 offer live streaming or is it just the gen 1.  And if not. Will gen 2 eventually offer it. 

Does anyone know if the oem Meta Charging Stand works with the new Gen 3 Ray-Ban Meta glasses?

My glasses are being held by fda in Cincinnati Ohio. How do I contact meta support. Can’t get a live operator and no option in support for glasses being held by fda 

Hi last try before warranty claim. Oakley glasses won’t charge have clean terminals case is green so fully charged case  have tried reset etc disconnected glasses from app and can’t get back on as battery is flat and can’t charge glasses are supposed to be for cycling and running etc but you can’t get sweat on them. anyone else super frustrated. 

This Wednesday 22nd of October I bought the glasses on LA @ Dolphin Mall.Then I took a flight back to my country in Ecuador and when I tried to activate the features I can't seem to find them. Can you tell me if this is becauyse of the geolocation? And if so, how can I play around it so I can get the features? I'm an athlete and I was expecting to use these from the very beginning and now I'm just sad I can't find a solution for this.I somehow managed to install the Meta AI Connect IQ but it also showed before that it wasn't available in my region or something like that. I just want to use all the features I bought these sunglasses for, help me please.My Connection OptionsMy Garmin Device (Forerunner 165 with Music) 

can I get some help please as I feel like I am making circles with trying to figure out this. My husband bought a brand new pair of Meta Oakley glasses and once we connected the 2FA and Met AI app, it now won’t let him log into meta ai app at all saying it has been disabled. There is no option for an appeal on there and he cant even log in to that website to get help without that disabled screen coming up first. any suggestions on what we need to do? thanks! 😊 

Compré los oakley meta en tienda oficial oakley y ahora me entero que no funcionan Garmin en Argentina. El local oficial les dije que ne iba a Argentina y no me alertaron que tiene todas las funciones limitadas, ni Garmin ni Strava funciona. Les compro anteojos todos los años. Estoy totalmente decepcionado. Para sacar un producto así no lo saquen. 

My new Meta Vanguard sunglasses (one day old) won't charge. I'm getting a constant flashing red LED, even though the case is fully charged (green LED). l've cleaned the contacts and tried a factory reset, but no change.Has anyone had this issue or found a fix?

On September 15, 2026, my husband bought me Meta Adventurer Standard (Merlot / Transitions Ruby Lenses) at the Meta Lab Store. The problem: - The serial number on the receipt and on the box does not match the serial number shown for the glasses in the Meta AI app (the app also shows a separate case serial). The box was factory sealed; I opened it myself. - When I try to purchase Warranty Plus using any of the serial numbers I have, I get "Error performing query" and cannot proceed. - I have all serial numbers documented with photos (receipt, box label, Meta AI app screen, error screen) and can share them privately with Meta staff. Meta's official help page (https://www.meta.com/help/ai-glasses/2424115821318157/) states: "Warranty Plus for Meta Glasses can be purchased at the time of device purchase, or standalone after activation (within 60 days) via the Meta Warranty Plus page using the device serial number." My device was activated on September 15, 2026, and my first purchase attempt

my meta glasses okeky glasses gen 2 keep disconnecting from my bluetooth, while it’s still on my face prefectly. 

The audio provided while using Conversation Focus on these glasses sound like it is in an echo chamber.  There are reverberations which are very noticeable when the Boosted setting is used and still there but minor when using the Standard setting.It does not seem that the Conversation Focus is nearly as effective as is found on the Ban Ray glasses.  I realize the feature on the Skyler is in test but worry that it will not be corrected.Any suggestions or ideas would be welcome.  Thanks!  

HelloMy meta glasses arm touchpad is not working, I have tried to clean it, restarted it, force started it, but nothing works, please help. Thank you, 

How's it going, guys? So I've been having an issue with my glasses for a while now and its starting to annoy me, haha. I bought my glasses about a year ago and I love them. Everything worked great up until a few months ago maybe. Out of nowhere, my glasses stopped announcing messages when I get one. Specifically text messages, I don't have WhatsApp or any of those other apps. It does notify me when I have an incoming call but if someone were to text me, my phone just vibrates as if I wasn't wearing my glasses. It doesn't tell me new message or anything. In a way, it does tell me I do have a text message after I receive 2+ of them. It doesn't say from who or anything though. Just says, "2 new messages". Here's my "setup", if it helps any:Samsung Galaxy S26(Updated)Wayfair Gen 2 glasses(Updated) If anyone can help me figure this out, I would very much appreciate it! 

My volume stop working. And it want allow me to do a reset or force reset. Is there a way I could do a force update ?  Or is there anything you could share that would help. Thanks. Wayfarer gen 2  

Hi, as an enterprise user with MAB filtering, I cannot whitelist my Ray-Ban Meta Gen 2 because MAC is not displayed anywhere in app. Please add Wi-Fi MAC and BT MAC under Glasses > Settings > About, like you do for Serial Number. Needed for 802.1X/MAB networks. Thanks

When i record a video with my Oakley hstn, the audio can be heard from the glasses but when I play back on my phone, no audio.Someone please help