VR Forums

Hi, My son has had this Meta 3 for a few months then today it is asking for a passcode to do anything. We never set up a passcode but I tried all our usual ones anyway with no success. Now I am worried that the headset is locked out because it won’t pair to the app but I DO NOT want to factory reset this thing. I can log in to account and all that is there anything I can do to get this thing working again? 

I have emailed support about being unable to access horizon Worlds and I was told my account was restricted but on my account center safety center it is listed as “Good Standing”. I have never received any notifications of restrictions on my account and there are no places for me to click to submit an appeal. Everything on my account page looks normal. Please help. Support by email has not been helpful and I would like to escalate this. Thank you.

Hello anyone else with same problem i was banned from being under 13 and now I’m 13 i wanna play my be again I factory reset and tried adding a new account but the old one thatnis banned is linked with device any meta staff could help me would be appreciated 

Anyone else having issues using the referal scheme? I have two friends who've bought the devices off my recommendation, and both have been unable to use my referal code. And meta support is beyond difficult to get a hold of, it's impossible to speak to anyone.And to make it even more skeptical the offer was 45 pounds each now it's dropped to 25 pounds, so it wouldn't surprise me if it now magically worked....  

I have tried to purchase something with my refferal bonus money and then once i did this would show up everytime   “Request not completed”“we noticed something unusual and for your security, this request could not be completed. please try again later, or visit our help center”this message would appear Everytime i try purchasing something. I also waited about a week and tried again but the same message would appear Everytime, i tried factory resetting it but it still didn’t help and the same message would appear again.My brother had thing problem right after i got it, but he just waited a few days and he was able to purchase again. So i did the same but for a week and the issue Still appeared.pls help 

Here is my issue in a nutshell.I open Remote Desktop and my computer screen pops up. Great! Then my Touch Plus controllers become unresponsive.They disappear from my view, I cannot resize or move the virtual computer screen, nor interact with Meta OS at all let alone resize or move those screens.I understand I cannot control my computer using the Touch Plus controllers using Remote Desktop, but I can't even control the Meta OS environment either!If I keep the "grab" button held, they appear to turn off and on (they appear and disappear quickly from my view) and that's the only way I can click anything in Meta OS or exit Remote Desktop. Very clunky and makes me feel like I missed a step and am doing something wrong. Moving or resizing screens while using Remote Desktop while holding the "grab" button doesn't really work because they turn off. It really only lets me click something and "let's go" when trying to resize or move screens...

Hi,As a parent I enjoy seeing my child experience the Mewta Quest 3 he received for Christmas / Birthday.  When he is playing Roblox or other games  sit in close proximity working while passivly monitoring his online activity. Here is my idea polished by AI :)The ProblemWhile Meta Quest supports casting and screen sharing, the current flow requires multiple manual steps—opening apps, navigating menus, and configuring settings—at exactly the moment when time and attention are most constrained. For parents, this often means missing the window to observe or guide a child’s experience before the headset is already in use. The result is reduced visibility, weaker trust, and a higher cognitive load on parents who are trying to manage safety and appropriateness in real time.Proposed Feature: Guardian View (One-Click Secure Streaming)Introduce a Guardian View feature that enables a parent or guardian to initiate a live stream of a child’s headset from a browser or companion app with

The conclusion/solution offered in the troubleshooting thread "Using one account for multiple devices" demonstrates a problematic hierarchy structure of Owner/Admin in relation to Profile/User within the Meta Quest system:Meta Profiles (rather than "Accounts" should mirror "Users" as utilized and structured in Microsoft's operating systems.  Cloud backup and storage in typical computing scenarios use user profiles in support of applications which offer multi-seat licensing.  This is critical to users who wish to use some number of headsets  on the same local area network for shared  experiences such as:Enjoying movies together with family and friends,Collaborative content creation,Roundtable business meetings,Corporate customer local presentations,Games such as "The Two Of Us" or "Portal 2"etcetera...If Meta Quest Profiles rather than Meta Accounts were used then each application developer would have the choice of offering multi-seat licensing. Account owners a

Hi everyone,I’m hoping someone here can help.About a month ago, my Meta headset became completely unusable immediately following a software update. Since then, it displays only a black screen. The device powers on and I still hear audio, but the display and tracking system completely fail. Support has now confirmed that the tracking system itself is the issue and is not fixable through normal troubleshooting.The headset worked perfectly before the update.I’ve spent weeks working with support, completing every troubleshooting step they asked for. Today I was told they are closing my case without repair, replacement, or refund  despite acknowledging the failure happened after the update and that the tracking system is the cause.This is extremely frustrating. A manufacturer software update should not permanently disable the hardware, and closing the case without resolution feels wrong.Has anyone else experienced this after an update?If so, how did you get it resolved?Any advice on es

Hi,we purchased a gaming pc for our son so they he could connect it to his quest 2.  Currys advised us that this would connect to the quest 2.Sometimes we can link it & sometimes it doesn't-it states that the graphics card is not compatible even though it is. Managed to do it once but it kicked us out before we can get anything else done. We also have a cable that plugs into the computer and the quest two headset which states it can carry this out please help as we have a frustrated 10-year-old who would like to download code mods. https://www.currys.co.uk/products/gigabyte-a16-16-gaming-laptop-intel-core-i7-rtx-5050-1-tb-ssd-10286164.html

Hi everyone,the MultiDisplay doesn't work anymore. I've noticed that the settings bar is now at the top (this is new). Previously, it was a button on the bottom right. Now, the MultiDisplay button (+) is constantly greyed out. It says "slow WLAN connection," but that's not true. The 5GHz Wi-Fi is really fast in my setup, and the remote desktop link works great – only the MultiDisplay function isn't working. I've tried a lot: restarting both the PC and Quest 3 and shutting down my router. None of that solved the issue. Any Idea?Thanks Edit: Ok its solved. its not work in full screen view. my bad sorry :)

So this is a bit of an odd one but whenever I go into the software update section in the setting it never actually receives the updates and just constantly searches for them. (Now I don’t really care if I don’t get updates just its a bit odd how I’m not getting them) also I use a Quest 3s on v81 also I want to avoid resetting my headset if possible It just sorta loops the checking for updates thingAlso I did have the software updates thing checked I just tried unchecking and rechecking it to see if that would help at all

I had intended to show my friend the difference between the hyperspaces preview and beta scans but now the preview app just jitters and is unusable. Even after restarting my headset I can still see a ghost of the Hyperspaces app flickering in the lower half of my screen, also locked in place.I really wish we could get the option to roll back to a previous update. I really don't like the navigator UI now either which is now fully implemented. 

i used the power and volume button on the quest to factory reset it due to frequent glitching, however now i cannot remove it from my meta app profile because it won’t let me access settings to disconnect it from the profile. in order to access the newly factory reset headset i need to put in the log in code and connect it to the app but it says it’s still there so i can’t reconnect it

Im sure others will agree that not being able to carry over scans made in the preview app is a massive downer but I wanted to know if anyone else finds that the scans made in the preview app are miles better that scans made in the beta app? I scanned the same room twice for each app and even let a little more natural light in the beta scan and yet the quality seems super rough.  I even did an external scan earlier today hoping the neutral lighting would aid the scan and I am utterlly dissapointed. I feel like we were promised gold in the preview app and now have fool's gold in its place :(

One day, randomly my Quest 3 randomly crashed. Under device info it says "Locked State: Locked". And I want it unlocked, I have all the credentials I need to prove that I own the headset.

Hello all,On a trip to the USA, I bought a pair of Meta Quest 3. The right eye has noticeable diagonal lines in all text like if it was lacking anti-aliassing. That is the best way I can describe it. The text looks very smooth on the left eye, but it has these lines on the right. In addition, artifacts and glare/clouds of different colors appear on the right eye. Sometimes, a quick power on/off, or a lock on/off, will get rid of them, but sometimes they stay on for a long while. After a while you kind of stop seeing them, but they are there. Meta accepted a return, but I couldn't travel back to the US in time to do it, so I am stuck with this unit. Is there any solution you can think of? I would think replacing the right eye screen would work, but is that guaranteed? Is there a reputable seller of parts where I could buy that? Is it an easy job to replace it?https://www.youtube.com/watch?v=r4V8H5BI0So Thanks!

 Improving spatial computing.Problem: When placing windows, they constantly resize and reorient themselves.  Why it's a problem: The fix of decoupling the window from the taskbar and manually moving is tedious. I put it there based on its current size. Then it resizes. Placing subsequent windows at a different angle, to limit head rotation, requires that I have to move my body around when orienting the window.  Then there's an auto-resizing to deal with again.  Meta solutions I don't want: A default multi-window setup Meta thinks I'll use. Solutions I want: the ability to place windows at any angle or size without auto-resizing or reangling getting in the way. The only reason I haven't switched to an XR or vision pro is that Quest theoretically should be able to handle my needs. I have gone back and forth and know that I'll have issues on other platforms as well. However, it's **tedious things like this** that make me want to switch.  F

Son, setup on a child account, is trying to join group chat with his mates but he's unable to. Is there a restriction on child accounts? His mates are on there but maybe they're playing on adult accounts. Even when I look to set up a group chat I can't see how to do it.Any help would be appreciated

I created a Meta account on December 25, 2025 using my Facebook account for my son's new VR Meta Quest 3 headset. At the moment, I did not realize that I had to create a separate account for him until I started receiving then "Confirm your age..." notification on my Facebook, Instagram and Meta accounts. I confirmed my age several times by submitting my ID and even received an email confirmation stating my age was confirmed. Yet, I continued receiving the same "Confirm your age..." notification everyday. Once I realized that my son needed to have a separate account, I created one for him and linked it to my Facebook account (only after several hours of research to figure out this was the problem in the first place). I continue to receive the "Confirm your age..." notification everyday but now I'm not given the option to confirm my age. I've tried to confirm my age on Facebook, Intstagram, the Meta app and email. Every time I try, the page is unresponsive when I click the "I'm 13 o

i installed the meta horizon app from the meta page , i already logged in as normally when i just installed the app , i am on the menu in the "home" and when i click on devices and try to add my quest it goes normallyuntil i click continue that it sends me back to "home"i cant link my quest to the pc obviously bc it dosent give me the option to link it

So I signed up for the Warranty Plus on our Quest 3 using the serial number off the headset (side of strap). Every time I entered that number it automatically changed the number in the finalize order screen. I figured maybe it had to do with the way it’s processed etc. so I finished the order. Needless to say when I go into my Meta account online it shows a device with that “new” serial number being covered but in the Meta Horizon App it only shows my standard warranty with reference to the serial on the headset. I reached out to Meta support and still haven’t received any correspondence. Does anyone know if this is normal? I’m just concerned if my kids do something stupid they won’t honor the warranty since the serials don’t match.Thanks

Hello, I'd like to create one account (for a classroom) but use that account across multiple Meta Quest 2 devices.  I would  primarily be using it to engage with VR content on YouTube.  Is this possible?

I play on quest 2. I've been away from home for 2 weeks and when I came back, I turned on gorilla tag, jumped out the stump, waited a few seconds like I usually do, and nothing happened. I didn't enter a lobby. I restarted my quest and uninstalled and reinstalled gorilla tag but still, nothing would work. Can someone help please?

So I have 2 problems which may be connected, my son got a Meta Quest 3 512Gb for Christmas, i was trying to set up the account for him so used his screen name, this was before I realised that the account i was setting up was for me as he is 12, that means I now have his gamer tag, is there a way to transfer this across to him as it is only him using the VR? Secondly when purchasing the VR it stated there was a 6 month free subscription to Horizon+ i cant find a code for this anywhere or a route to claim this offer, we are in the UK and it was bought from Argos, any ideasAny help resolving these 2 issues would be much appreciatedAnd a 3rd question, is there actually a support team for meta or is it only through these forums i can get help?