VR Forums

HiI've successfully connected the headset to Meta Quest Link software on my PC via Air Link when using my account.  When using my child's account, it won't allow them to enable PC VR, saying they need to speak to their parent.I'd seen some guidance online that I need to be logged into the PC app which I am.  The child's account should be able to still link to the PC using their account on the headset and the appropriate restrictions would be applied according what I have set for them.  However, I cannot enable the PC VR option within the headset.Any help would be appreciated.Thanks

I'm trying to change my child's date ofr birth and it just keeps saying: "There was a problem with this request. We're working on getting it fixed as soon as we can.". I have already tried logging out and back in and I'm doing this from browsers on a desktop. I posted the response codes below.While we are on the topic, the family center is a disaster. For one, I don't know why you have to relinquish control of a child at 13. With everything going on, a 13 year old should probably still have parental controls in place if they choose. The workflow through the whole family center for purchasing, setting up, sharing purchases, and teen accounts is just confusing.Here is the response code:{    "message": "A server error field_exception occured. Check server logs for details.",    "severity": "CRITICAL",    "mids": [        "d99913e29700073063b2bdca2972670d"    ],    "debug_link": "https://www.meta.com/debug/?mid=d99913e29

Anybody else having issues charging a quest three as recently my USB port has just been constantly being disabled with a warning saying that there is moisture in the port my quest three is currently refusing to charge unless I use a normal USB charger. Is anybody else having this issue or just me? I feel like I’m going insane as my port is completely clean and my power bank was working with my headset before I updated it.

As the title says, when I try to cast from our Quest 3S to my phone (Samsung Galaxy 25 Ultra), video comes through fine but no audio is cast. Which is an issue, given that we're trying to watch my nephew play BeatSaber and can't hear the music. I've tried uninstalling & reinstalling the app, power cycling the headset and phone, ensured both are on the same wifi network, and making sure all software is up to date. I can't find a setting that'll affect it. Thanks for any help you can give!

A few days ago, my headset said that it couldn't connect and to try later. The library is spinning and won't open any data. I have done a restart, factory reset, and checked that I have the newest upset. The home screen software is glitchy at times. Does anyone have any other suggestions for me? 

Help me 

Trying to install horizon link and its completely softlocked itself. I've tried the repair tool and nothing happened. I cant go back nor can i progress the process. This is where it happened during the install. 

Hello, i am currently trying to login in the meta horizon link on my pc. I cant login and if i try to login on an oculus website it tells me to check my phone for a verification code, except i never recieve an verification code from meta. I have tried alot of things but nothing worked

I am having trouble resolving this issue for some time now. Meta introduced the ability to hide apps in the Meta Quest library with the v66 software update. According to the official release notes, you can hide any app you’ve downloaded from the Meta Quest Store and then see hidden apps by selecting Hidden from a dropdown in the library.On my Quest 2, a shared account has this hide apps option available. I can hide demos, purchased games, and old content just fine. When I log that same shared account into my Quest 3 and Quest 3s, the hide apps option still appears. But on my main account, the show-hide option never appears at all, even though the headset is updated to a version that should support it. I’ve tried factory resetting the headset, rebooting, signing out and signing back in, and none of that brings the hide option back on my main account.From community reports, it seems like although hide apps was announced with v66, many users still do not see it on their own accounts. Some

 I purchased a Meta Quest 3s recentlyI am trying to get in contact with Meta support but I am stuck in the endless loop. The website is saying:We couldn’t find any devices associated with this Meta accountAnd when I enter my serial number it says support is not available for this device. I am about ready to return the device because there is no way to get in touch with support. I even reached out on social media and have gotten no response. Is there any other way to contact support without being stuck in the endless loop and yes I have registered my device with my account and have even made purchases on it.

HiWondering if anyone can help.  I was wanting to contact Meta support. However, when it's wanting to verify my device, I enter the serial number but it says "No product found."  I have tried numerous times to ensure I wasn't making a mistake but it still won't work.  Does anybody know what I can do?Thanks

Brand new to the Meta world! I just bought the quest 3. During play the screen goes away and shows the real world. Would low battery cause this or something else? Any assistance would be great. 

I have been unable to charge my headset. I have tried multiple troubleshooting tips I found and nothing works. I have also tried getting support but the site keeps saying there is no device found even though my Meta Horizon account says I have a warranty till October 2026. I am lost. It’s my son’s device and I am not the best at technical things like this. 

Hesabım kapatıldı 

I purchased a second-hand Oculus - which, according to ChatGPT, is now called the Meta Quest 2?It's stuck in a cycle and not moving forward to allow me to use it. I downloaded Meta Horizon and connected the headset to my account. In the headset, it says " update 1 of 2 complete, continue in the meta quest app"However, the app doesn't appear to advance it. If I tap my device in the app, there's an option to tap "continue setup," but when I do, it repeats the pairing process and nothing changes or updates.i tried to use your support site to fix the problem myself but when it asks for my serial number, i put it in but it says the device is not recognised

Hi everyone,I wanted to share my ongoing Quest Pro RMA experience in case it helps others and to get some visibility from Meta.I live in an unsupported country, so I had to ship my headset to Japan via a proxy for RMA. It took ~2 months and cost ~$400. When I finally received the replacement, it had a dead pixel in the left lens, and within one week, the right lens developed a backlight failure, leaving a huge brightness imbalance.My only option now is to return it to Japan again for another replacement, but another $400 in shipping is just not financially realistic anymore. Meta is not able to cover shipping fees to unsupported countries. I’ve gone through multiple support reps with no solution. I’m hoping to connect with anyone at Meta who can help me escalate this issue. And to ask everyone here if they have any ideas on what I can do.Thanks for reading.

state of art new gaming pc and link telling me doesnt meet specs.. won't connect when i try to hit the transfer to vr mode it fails and all i can find is what i just said. quest 2 link program notification on top of screen.

I just updated to a meta quest 3 from a 2. I used airlink all the time with the quest 2 and for some reason it wont let me at all on the quest 3. I open the app and it says "connect your headset." I go in the headset and connect it to my pc and all that shows up is "finish setup on your computer" however nothing changes on the pc screen and i cant progress. I have tried restarting the PC, restarting the quest, uninstalling and reinstalling the app on pc, and using a USB cable instead of air link and all gave me the same result. I cant even do anything on the app in general, its stuck on the screen as soon as i open it and theres no back or skip button. Please help

I could be interested in a pair of RV glasses for gaming, but I have a number of questions:I usually play with mouse and keyboard. I understand that I won't be able to see them with the glasses on, will I? So what kind of devices will I have to control movement and actions?To walk or run in a game will have I to actually walk or run? Would I need some extra physical room to play with RV glasses? Is not very easy to hit some item like a can of beer and throw it accidentally down to the floor?I'm partially sight-impaired. My left eye is lazy. As a matter of fact, I can't see the left rearview mirror of a car if I don't turn my head. I cannot walk at countryside readily because I see the terrain like a photo, not in 3D. I have watched some 3D movies and I see no difference unless the motion is very quick, like a first-person flight. I still can play games like Skyrim with no problem --I mean, in the old-style-way, with kb, mouse and monitor. Could I enjoy RV glasses?

So I go on to play and then my right controller goes crazy on my meta quest 3s and starts to do circles on stop, I've tried everything such as factory reset but It didn't work. Meta doesn't recognise my quest and I can't get it fixed. How do I fix it ??? 

My wallet got restricted a while ago so I’m unable to buy anything and I got the email and it told me to verify my identity but when i checked the app nothing was there on the wallet nor the app. Now I have no way of doing much with the quest cash I have. Im unsure of what the reason is for my restriction maybe because I logged in improperly or purchased too fast when it was happening before.

I have followed all meta'sinstructions to  log out of my headset [in Facebook; Meta app & headset itself] but I  am being  led in circles with no way to completely log out. I have to return my headset to the shop for replacement and cannot log out. Please help...

So this usually started because i had a trial of Green Hell with 30 mins left, Quest 3s told me - No, You dont have any trial time left.Then i wanted to go Meta Support like it told in the Popup to maybe become my real 30 Mins playtime - No, Give us your Serial Number/Order ID/or Email you bought it with.Now i have 4 Serial Numbers, One is on the Headset, then the Controller Ones, On my Box are 2, One on top of another. None of them worked in the Site where i should put them in, Order ID No idea because i got mine off Amazon from META. No Idea what to do now

I recently got a Quest 3S and it has been very, very frustrating. I am unable to play a game for more than 10 minutes without the game or app crashing. The only games I play are eleven table tennis and walkabout mini golf; however, I have also seen the crashing while browsing the menus and in the Facebook app. Without fail, I will see the Meta logo and Meta Horizon OS logo at least once every 10 minutes. I tried filing an RMA but it is saying my device isn't connected to my account. I tried entering the serial number and it is saying that the device isn't eligible for support even though the warranty end date is 12/26/26. I’ve tried factory resetting, using the software update tool, and checking for updates on the headset. If anyone has any other troubleshooting ideas I’d love to try them.

Ist das normal das wen ich meinen Kopfhörer oder Headset mit der Quest 3 verbinde, um einen vernünftigen Sound zu haben, wen ich dann in Horizon World gehe, um mir ein Konzert anzugucken ist alles total Asynchron. Schalte ich das Bluetooth ab und nehme keinen Kopfhörer, ist alles wieder in Ordnung. Kann das nicht endlich mal behoben werden? Den wen ich mir schon ein Coldplay Konzert angucke oder andere, möchte ich doch wenigstens einen vernünftigen Sound haben und nicht diesen Mist über die eingebauten Lautsprecher, zum Spielen ausreichend, aber mehr auch nicht.