VR Forums

meta.com does not show my Quest 3S headset is registered to my account.  I can't even troubleshoot my other issues because the account is not linked somehow.  The headset shows the meta account, but not vice versa.  Beyond frustrating and trying to contact customer support has been a nightmare.

Started a week or two ago my quest 3 started to fling my pov around and give me a lighting error and it wont stop 

I understand that Android’s detection system cannot reliably distinguish between simple power fluctuations and actual debris or moisture in the charging port. I also understand that, for legal and safety reasons, Meta must disable charging whenever there’s a possibility of debris, since a malfunctioning battery could pose a serious risk.What I don’t understand is why charging is allowed to resume immediately after clicking “OK.” If there truly is debris in the port, this behaviour could put users at risk of battery malfunction, overheating, or even fire/death. Meta should not be placing that responsibility on the user with a single button press, particularly as many users are children.Proposed solution:Charging should only resume after the system detects that the cable has been removed and reconnected, ensuring the user has physically checked the port for debris.Once charging is disabled, the headset is already safe. Instead of blocking the entire screen with a disruptive popup, displa

Has anyone else with a Quest 2 found that the latest update, going from version 81 to version 83, leaves the device crashing continually now?  Ever since the update along with also updating the Worlds app, the device won't stay up for more than a single minute no matter what I've tried doing before it suddenly goes black without any messages, shutting itself off completely each time!  It feels very warm and I'm wondering if either of these updates might be causing it to overheat and shut off?  Or perhaps it's just a bad update from either of these that doesn't work right on the Quest 2 device?  I'd also, in case it MIGHT be connected, made just one other change at the time BEFORE the Worlds update, this being that of switching my environment selection to the "Bloomhouse" selection on the far right as its virtual environment, replacing the default Horizon environment.  But it has to be one or more of these 3 things causing it to continually shut itself off now a

Hi meta my referral link did not work I haven't used it yet can you solve it please.

as far as ive seen online, this is not a problem only I have. My left quest pro controller is failing to connect to my quest pro itself. It sits there, flashing purple and white. my quest pro during the pairing process gives me a message of "controller failed to pair" HOWEVER, the right controller paired just fine. Ive tried resetting the controller, restarting, keeping it in cameras view, restarting the headset, etc. im unsure of what to do. considering i just spent around $850 on the headset and controllers for christmas.

my quest 3 had good tracking before i updated it on Tuesday (nov-25)now i have a buggy device that cannot track even when i have my room light on.my warranty is expired and i have tried everything the support bot has given me and, when making a support ticket there is no option under headset regarding tracking.I am all for tips or tricks that i can do, and if someone can find a way to rollback to a previous update that doesn't require me to use the setting menu in the headset im all ears.

Hi all, completely new to VR, fairly computer competent I thought. Downloaded and installed apps on PC and phone 4-5 days ago, all logged in (I think) just waiting for the Quest to arrive (which it now has). I saw about the referral programme for $60 before activating the quest, but cant get it to work, at all. I have searched for referral links and found. Clicking them on my phone did nothing, brought up the app, but under referrals, or a place to accept, nothing. On the pc clicking referral links works, opens new page but when I click accept I get refused saying I've referred myself, not available in my region (UK) or some such thing. Can somebody help please? I know if I activate the Quest I lose the referral, so haven't. Many thanks. 

I have been trying to find out whats wrong w my rift s for a long time so i wouldnt waste money and i think it would be smart to just go on and try the cable but since its discontinued is there anywhere where i can still get one i had this VR for years and i dont wanna spend money on a new one since i cant really afford it and would like this one to still work for a bit while i enjoy gamesOn my VR i get errors like these Could anyone help me w this?

Problem:I accidentally set a password (e.g., "Meta Quest") using the hidden Android settings on my Meta Quest 3.After that, the headset asked for a PIN, not a password -- and there was no way to type letters.It looked like a factory reset was the only way out.Solution (No Factory Reset!):You can unlock your Quest and reset the passcode using the Meta Quest mobile app, even if the headset is stuck at the PIN screen.Step-by-Step:1. Open the Meta Quest app on your phone (Android or iPhone).2. Make sure the app is connected to your locked Quest headset.3. Tap Menu > Devices > Headset Settings.4. Scroll to the bottom and tap Passcode.5. The app will prompt you to enter a PIN -- but it only shows a number pad, so you can't type your password here... yet.Workaround:6. In another app on your phone (like Chrome, Notes, etc.), type your actual password -- for example: Meta Quest7. Copy the password to your clipboard.8. Go back to the Meta Quest app's PIN entry screen.9. Paste your full pas

I was just playing gorilla tag and then pop sound occurs, then I hear a continuous beep inside the headset so I'm not risking my life over a monkey game so I shut it down by holding power button and it stopped after... Oh by the way I can't get into my meta account where the device is. Bought it on Amazon refurbished, bought it like 2 years ago, I seriously don't know, the email with the account is deleted I remember password and all that but eveytime I try to log in I get a "Check your email for a confirmation code" but the email is deleted:/  Someone pretty please help I am not touching that headset until.. I don't know what (previous experiences: software glitches, bad tracking, overheatting)

 

I have a Quest 2 that I can’t use because it continues to crash. When I turn it on it’ll get passed the loading screen briefly, then turn black and the meta loading screen pops back up. I’m trying to do a factory reset but struggling with it. I tried on the headset but once the menu pops up, as soon as I let go of volume up/power it goes away and goes black again. I tried doing it through the app but even though I’m initially connected to the headset, once I click factory reset, then reset, a message pops up that I’m disconnected. I’ve tried reconnecting and repeating those steps, but it disconnects every time. Does anyone know of any options I have here? Any help would be greatly appreciated 

When I purchased my Meta Quest 3, I had Meta Horizon + subscription. I purchased Golf +.Sometime later, I cancelled my Meta Horizon + subscription, but I did not see it impacting any of my purchased or downloaded games after I cancelled as the renewal date was not imminent.In the meantime, I have not been able to use my Meta Quest 3, due to a period of illness.After a period of about 5 -6 months of not using my device, I tried to use it, and after recharging and updating software, I wanted to look for my Golf + app.I cannot find it in my list of apps.I cannot find a way of contacting META Support to discuss this issue.So, I thought I would try the forum.How do I reinstate Golf +Or do I have to pay again because the ownership of the app has timed out due to inactivity?Could the problem be that I cancelled my Meta Horizon + subscription.i apologise if I am asking a silly question. I'm not a young gamer. I bought my VR headset to see if it would alleviate my Parkinson's symptoms and I tho

 I'M MAD OMGGGGGG

Firmware 83 just broke my quest 2. Was working fine then after update screen just switches between pass through and a black screen. I can't do anything with it. I've exhausted all suggestions from tech support. Factory ResetUpdate via software centerEven using adb to revert to firmware 76 Meta said they won't help me because it is out of warranty.  Can someone explain how this is a warranty issue? They released an update that broke my perfectly working headset and now it's my problem? All i was offered was a discount on a refurbished headset. I didn't break it,  it didn't fail from age and use or abuse. YOU broke it and expect me to just buy a new one? I've reported this to BBB meta should be ashamed of their practices

Have 2 batteries which attach to the back of my headstrap and 2 batteries which I wear around my neck. Everything working great until today. Now batteries on headstrap work well but neck batteries both not working. Said batteries will charge phone. Stock cable will charge headset. What is going on ? 

Hallo zusammen,ich bin absoluter Neuling und habe meinem Sohn eine MetaQuest 3s gekauft, die er zur Zeit mit dem 3-monatigen Gratis-Abo nutzt.Jetzt hat er sich bei Meta Horizon zwei Spiele geladen, die aber beide berechnet wurden.Was machen wir falsch? Die sollten doch mit dem Abo gratis sein, oder nicht?Danke schon mal für eure Hilfe! 

hello. I have 3 quest 2 and 1 quest 3 so 4 quest in mi house and i would like too share with more quest like the four of theme Is this possible ?

Recently purchased than refunded hard bullet for the quest 3, but that was the wrong decision because I still want to play it. If I purchase hard bullet right now while the refund request is out, would I be charged twice assuming the refund request is refused for any reason?

I have been trying for days to add a credit card. Once i put all the information it always tells me uanble to add. My credit cards are all working correctly. Does anyone have this problem

My Quest 3 had issues pairing to my controllers after the most recent update, after restarting the headset, swapping batteries, attempting to reset the controllers, and unpairing them and repairing them VIA the Horizons app i decided to hard reset my headset. Now I can even get off the “pair controllers” screen since the controllers continue to refuse to connect. I don’t know what to do anymore, any suggestions?

Recently, I have been experiencing issues with my turning. Whenever I try to turn In real life, it snaps my in game character to where my menu is. Say you play Bonelab, you put your menu where the hud is in Void 6114, then you want to turn and do something, it snaps you back to where you put your menu. You need to use artificial turn most of the time, which sucks! Is anyone else having this happen?

Before all this, I had no issue connecting my meta quest 3 to my HP windows 11 gaming laptop, but i went back on it just to see the red "graphics card not compatible with meta quest link" message. I'm confused because while it had bugs and lag before, it worked fine, I was able to play beat saber and other games great! I've connected my headset to my laptop using a USB 3 cable, but now not even air link works. I generally don't know what's going on, but if the issue continues, i don't really know if i should use meta quest link anymore and use something like ALVR.

I noticed recently after the immersive home update, that the floor no matter what you set it too, it will change it to a random hight to whatever object that sticks up from the floor. May it be a chair, a cats food bowl. It uses it to set the new hight at random. And holding the quest button doesn't fix the hight back to the floor. And that's troubling in certain games. And sure, you can reset it using the reset floor hight. But it breaks within minutes. Idk what's causing the issue issue for doing that.