VR Forums

I've been able to do this until recently. i would start airlink and double tap my headset to switch to passthrough. in passthrough i could go to the menu and into casting and select cast to webpage.However recently this changed and now when i double tap my headset i go to passthrough but just have a message to say my airlink is still running in the background but i cant get into the casting page now because of this message.if i start the cast first and then go into the option to airlink when i select airlink a message is displayed stating it will stop my casting.i've been doing this for a while so everything is still setup the same (on same network, pc connected to router by ethernet etc) so i'm guessing it can only be something with the latest update, but i just cant get the casting to webpage working while in airlink anymore/

I have a facebook, instagram and VR account, all linked under my name and email. My twelve year old kid sometimes uses my Oculus VR account and somehow he changed my birthday there to a random date in 2002, which is neither mine nor his birthday. Not only that, but somehow my linked Facebook and instagram accounts have been automatically updated to this incorrect birthday. So, now people have wished me a happy birthday on the wrong day on Facebook, and nobody say happy birthday to me on my actual birthday.Obviously I’m not a 23 year old parent of a twelve year old. I’ve tried changing my birthday back on all the platforms, in the Meta account centre etc,  but I always get the same message that something went wrong and to try later.Well, I’ve tried many times over three months, to no avail. I don’t understand why one mistake in one platform can override my real birthday in all other accounts, or why I can change this back. I’ve followed various directions how to change the bir

I want to share my frustrating experience with Meta Support and highlight an important issue regarding consumer rights and time zones. I live in Australia and recently participated in Meta’s referral program. My friend activated his headset on December 25th, but Meta Support is claiming he activated it on the 24th, likely due to their system operating on US time zones. However, here in Australia, our time zone is ahead, and the activation clearly happened on the 25th. Despite providing all the evidence, Meta has dismissed my claim, which I believe is unfair and shows a lack of understanding or consideration for international customers. As a company selling products in Australia, Meta is required to comply with Australian Consumer Law (ACL). Under ACL, promotional incentives like referral programs must be honored if the conditions are met, and customers should not be penalized for issues like time zone discrepancies or technical errors on their end. I believe this is

Neuerdings nötig: Beim Start jedes Spieles stehe ich in einer freigezeichneten Spielumgebung. Dieser freie Raum wurde aber nie von mir so seltsam angelegt. Ich muss dann immer kurz raus, im Hintergrund auf stationäre Umgebung umstellen, und kann dann in meinem gewohnten Kreis spielen. Diese Einstellung bleibt aber nicht bestehen. Beim Start eines anderen Spieles stehe ich wieder in der abstrusen freien Umgebung. Immer wieder. An welcher Einstellung kann das liegen? 

HI Team, I have tracking lost issue and did factory reset from Headset as per the instructions given by Meta. But I can see only gray screen. The start-up guide is not coming up after multiple ons and offs, and i left the headset charging for 24 hours as well. It is really frustrating to have this kind of issues. I am not running a VR center and my business has been stopped due to this issue. Please let me know a quick remedy

so my vr is just been being weird recently like every few months i would have to factory reset my vr and reset to default but every time my vr acts like this i cant see my profile i cant call or text anyone and when someone calls me i cant answer it and when i try to play games like vr chat or rec room it says im not allowed to and i dont know whats going on with idk if anyone else is haveing the same problem

Cannot get support options in the Help Center.

I used to be able to set up a boundary, but it will no longer let me do so.  Here's the process that I take, and the results:Power on the Meta Quest 2Go to Settings.  The tile for Boundaries shows the status as "Off"Choose Boundaries.  The current boundary is a stationary boundary (a circle on the floor)Choose to create a boundaryDraw the boundary.  I am able to do thisConfirm that the boundary is correctIt takes me back to the Settings page.  When I look at the Boundaries tile, it still shows as off.  My boundary is still a stationary boundary.I used to be able to draw a boundary in this room, but no longer can.  Has anyone seen this before and know what to do?  Thanks in advance for your help!

On Nov 5 my 3S updated to V79. Immersive Home was included but Navigator, the ability to anchor apps to walls, etc - missing. After a lot of googling I saw many posts about Meta slowly rolling out updates, so I waited even though I saw that others had these features for months. I'm on major release, not PTC.Today (11/27) the 3S updated to V83 x1033, but there does not seem to be any update to the features. Navigator is still missing, there is no "advanced settings" tab, no ability to anchor apps to walls, etc. I restarted, power cycled - no change.What gives? are V79 features still being withheld on V83?

Hello there,I recently bought a Meta Quest 3 and have been trying to install the Meta Quest Link app for PCVR for last one week and I am seeing either one of the two installation issues:Install Link Software stuck at 939 MB / 967 MB and then eventually times out.Can't Connect error where the installer is not able to reach the Link server.Looking at the logs in C:\Users\$UserName\AppData\Local\Oculus\OculusSetup.log, I see "SSL certificate failed validation" followed by an error related to file download.Can someone please help me with this?

Hallo. Seit gestern habe ich bei zwei Pico4 Brillen und bei einer Quest3 das Problem, dass ich bei WMG kein eigenes Spiel erstellen kann. „Die Verbindung wird aufgebaut“ sehe ich. Normal dauert dass dann 2-4 Sekunden, und ich kann den Raumnamen eingeben. Jetzt aber nicht mehr. Nach einer Minute kommt ein Hinweis „Netzwerkfehler“ Meine Internetverbindung funktioniert aber tadellos, denn in allen Brillen funktioniert der Store mit seinen Vorschaufilmen, oder andere Internetspiele. Alles spricht für den WMG Server als Fehlerquelle. Aber meine Spielkollegen aus anderen Orten haben keine Probleme, was dafür spricht, dass ich mit den drei Brillen ein doch individuelles Problem habe. Ich habe aber keinerlei Änderungen vorgenommen, vorgestern ging alles, gestern nicht mehr.Für Lösungsansätze, Einstellungshinweise, wäre ich dankbar. 

Link Version :   All set correctly to my knowledge yet, my sound had stopped from PC to Headset and I can not seem to get it back at all.Reinstalled drivers though Support Directory.Turned things on and off, etc...Distraught now as can not play PC VR, everything is silent. 

Suddenly I can't use my Meta Cash or my Paypal anymore to buy in the store. What could be the problem. My account is quite old and I never had any problems before.

I don't know how to fix the wi-fi connection issue I have all of a sudden.  I've gone through the meta app to connect my Q-S3 to the wifi.  It won't pick up the wi-fi.  I could really use some help. 

I need help refunding something my brother bought with out my permission 

I recently just bought the game after watching The Walking Dead, one of my now new favorite shows. I was very excited to play the game, as it downloaded pretty quickly. I decided I should play the tutorial, so I did, and I got through with no issues whatsoever. Until I actually started the game. The game opens up with a scene with an old man and a campfire. He says his lines, but then the game crashes. At first, I though it was part of the game, since it was just a black screen, but I realized the game was no longer running. I tried it a few more times, and decided to look it up. I see a lot of people who have the same issue I’m having, but none are getting any help. I decided that I’d just uninstall the game, wait a little bit, and reinstall it. After it was done, I got back in, and it happened once more. I uninstalled, this time, RESTARTED my headset. I reinstalled it afterwards, and the issue persisted. I’m lost. I’m sure I’m missing something, but I don't have a clue on what it is.

I have some sort of random glitch when the Quest3 headset (v81.1034) wakes from sleep. Sometimes it only shows passthrough, and the menu to select which user profile to use does not appear.If I press the sleep button a few times, the profile menu appears for a fraction of a second and then disappears and goes into passthrough mode again. So, when this glitch occurs, I am unable to select my user profile to log in to the Quest 3.If I double-tap the headset to exit passthrough, it tries to load my new Immersive Home but fails to load because I have not been able to select any profile, so it gets stuck in load screen limbo:From here, all I can do is restart the headset, which fixes the problem temporarily. This glitch has happened 3 times in the past 3 days since getting the V81.1034 (non PTC) update on 21 October.I've already reported this glitch to Meta via the headset bug reporting option.UPDATE: the glitch happened again just now. I pulled the headset away from my face slightly and no

De verdad que no entiendo a esta compañía, tenéis un catalogo de juegos en VR fantastico, la aplicación de meta quest link funciona genial, pero desde que juego con cable desde el PC, no uso vuestra suscripción y no encuentro manera, y de hecho creo que no existe manera de jugar vuestros juegos en versión PCVR.He comprado juegos en steam de VR que tengo con vuestra suscripción de horizon simplemente por poder jugarlos desde el PC, estáis perdiendo dinero y simplemente lo que tenéis que hacer es permitir que podamos instalar los juegos de vuestra suscripción en PC, y luego esta el tema de la web de meta, 1) Parece que queráis esconder los juegos que existen en el catalogo de horizon, 2) Funciona muy lenta, y muy mal, la sensación que da es de inseguridad, de estar tan sobrecargada de cookies que al navegar por ella te están mirando hasta la marca de calzoncillos que usas. De verdad, cambiar de mentalidad corporativa, podríais hacer mucho más dinero.

We are using organization-managed laptops that are fully secured with Zscaler, endpoint protection, and strict Group Policies. As part of our VR/AR POC using Meta Quest 3, we attempted to install the Oculus Setup application downloaded from the official Meta website. During installation, we encountered multiple issues. Even after whitelisting meta.com, Zscaler continues to block the installation process. To proceed, we disabled Zscaler temporarily and attempted the installation using an admin account. The installer starts and downloads components but fails at the final stage with the message: Installation failed – please contact Quest Support.We analyzed the Oculus installation logs and found that the setup is rolling back and deleting files due to an exception. The log shows the error: System.Security.AccessControl.PrivilegeNotHeldException: The process does not possess the 'SeSecurityPrivilege' privilege which is required for this operation. This indicates that certain security privi

Can you fix I please 

Hello,I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my computer gives me messages like "Meta Quest Link isn't working correctly. Click here to check our support article." I checked that article, but nothing seemed to help. The Quest program on my computer shows that my headset is connected and ready to launch, and so does my headset, but when I launch it through the link cable, it just doesn't load, and it stays on a black screen. I've also tried connecting my headset through a USB hub instead of the actual computer to connect it through USB 3, but it still doesn't work.Is there any way I can troubleshoot it?Thank you!

Hello everyone,My name is Jeremy, I'm from France, and I'm 40 years old. I'm new to this forum and to using the Quest3s. Unfortunately, I'm experiencing a problem that I can't find anywhere else on the internet.In the virtual reality game "Angry Birds: Isle of Pigs," whether in the main menu or in-game, I have an invisible square (cube) that hides part of the game interface. This hinders the game's immersion and is very annoying.Has anyone else encountered this problem?How can I resolve it? My Quest3s is up to date. Thank you!Cordially 😊😊 

I have a meta quest 3 and both controllers have severe stick drift, i purchased the $15 replacement parts I just need to have them installed, where can I get them repaired in Gonzales Louisiana? I rather lose my American citizenship rather than pay meta their overpriced $200 for each controller again. I have been looking for months for a repair ship because i cant afford to pay over $60 as I am struggling as it is now, but everyone i call says they need certification which is the most corrupt thing I've ever heard and at this point I just need a repair ship who doesn't care about meta certification or who doesn't need it.I'd do it myself by the last two times i tried i ended up destroying the controllers beyond repair twice.

Bought a 3s in July 2025 on Amazon for my grandsons birthday.   The unit turns on, shows meta log, briefly shows surroundings, then the screen blanks although you can tell it's on.   Been trying to get it back for a warranty repair but the unit doesn't consistently show on my daughters account and when it does.....it doesn't show the warranty option although it's definitely still on warranty.    Tried resetting the device to no avail.   There's no way to contact meta support directly, so we are stuck with $300+ bricked device.