VR Forums

after turning on my grandsons metaquest 3s headset, he can't get beyond the start screen showing his avatar. He can't use the controllers to click on anything so he can't get to any of his apps.  I replaced his controller batteries without luck.  I also tried to disconnect and reconnect the controllers. Any suggestions?

Well, headset just updated to v59. The option for "MTP Notification" is enabled but no notification appears when connecting USB (official Link cable). MTP can be established with ADB commands at which time file transfers via Windows UI is possible.Of course Meta's response will be to do a factory reset. These have always been a complete waste of time and solved nothing.

So, i have an Oculus Rift S. I clicked on one of the three tutorials in the menu, and the app went black and i could only minimize or close it. Restartion or restoring the app didn't help. Please help me.

i have reinstalled the software, factory reset, and checked the proximity sensor but nothing changed. fully charging it also does nothing 

Hi,I'm trying to pair Quest 1 glasses, but i'm stuck at safety video. Video is playing normally, but the titles below it are not highlighted as the video progresses. So when video is at the end there is no continue button and the video starts from beginning. Tried a few older versions of Meta Horizon, but they didn't solve the problem either. Operatin system Android 16. Has anyone encountered a similiar problem?

Device: Meta Quest 3App: Meta Horizon HyperscapeIssue Description:Since the first day I got my Quest 3, I have never been able to successfully load into any environment in Hyperscape.​When I select a world (either a featured official world like "Gordon Ramsay's kitchen" or my own scanned world), it gets stuck on the purple "starry tunnel" loading screen indefinitely.​The loading dots keep animating, but the environment never renders.​I have tried waiting for several minutes, but eventually, I have to quit to the home menu.​This happens to BOTH official featured worlds and my personal scans. Troubleshooting done:​1.Restarted the headset multiple times.​2.Reinstalled the app.​3.Tested on different Wi-Fi bands.(Note: My network can access other Meta services and the Store without issues.) Did anyone encountered this problem? I already update hyperscape and system to the latest version, but still doesn't work. And I also have enough storage space.

Hi, sorry if this has been answered elsewhere. Meta has emailed me to say that my age needs to be verified on my account because it appears as though a child is using the account. My son (10) set up his own account and has been using the headset, I never use it. The instructions are so confusing. How do I do this?I have now set up my own account - so how do I become the primary account and join his account in the Family Center? The only thing I can find is that I have to factory reset his headset, then log in with my profile, and then I can add his profile from there? He doesn’t want me to factory reset because apparently he will lose progress on his games?Please does anyone have any clear, simple instructions on how to make sure I am the primary account, he is the secondary account, which I can manage? Thanks 

I recently bought the Oculus Quest version of Vader immortal but when I go my PC to claim it for the Rift it doesn’t work and it just says “Error performing query”

GraphQL operation responded with error 1675030: Error performing query. (Operation: useMDCAppStoreV2PurchaseFreeOfferMutation)Happening on several cross-buy games when trying to claim the free PCVR version after owning the Quest version (same account). Non-cross-buy purchases/claims work fine.Examples:https://www.meta.com/en-gb/experiences/pcvr/drop-dead/1091604990907791/ https://www.meta.com/en-gb/experiences/pcvr/fail-factory/2021788751258719/ https://www.meta.com/en-gb/experiences/pcvr/raccoon-lagoon/1714408811965644/ https://www.meta.com/en-gb/experiences/pcvr/shadow-point/2175239282518665/ https://www.meta.com/en-gb/experiences/pcvr/vader-immortal-episode-i/2031736060288351/ https://www.meta.com/en-gb/experiences/pcvr/vader-immortal-episode-ii/2734683026604050/ https://www.meta.com/en-gb/experiences/pcvr/vader-immortal-episode-iii/2317961328270454/xFBDebug headers from one attempt:0: "gQBiuJIj4F1XVXueM43fv+WxZM6Sln54kxjAc6BaCyPJAteCN2sI2kBWX9I6olKzatr

Hello,I'm primarily a PCVR user and got two titles to get with cross buy ("Shadow Point" and "Raccoon Lagoon").Tried getting them with cross buy from Link app and getting "Purchase Failed / Error performing query." error.Addressed support on 18th February (ticket #09211349). It's been almost 2 months and nothing changed.My concerns are:1. It's a global issue that happened after winter Link app overhaul. Has anyone managed to cross buy PCVR titles?!2. Supports are not doing anything and just hoping the ticket will be closed. Is there a way to escalate the ticket? Two months is quite long time to resolve an issue. Also they provide generic responses like "we are working on the ticket, please wait".Kind regards,Alex.

Pcvr used to work flawlessly. only thing that changed in the meanwhile is i went from an rtx 4060 to rx 9070xt. i used ddu to delete all 4060 drivers when i swapped gpus. ive tried about everything i could think of. i just cant make it work. air link and normal link both give the black screen. the only things out of ordinary i could find is that i can still open the quest menu when im in the black screen and it says im in the desktop application but i just see black. No audio either so not just display. OVRLibraryService never is runing and when i try to start it i get an error code 18. When i try to run oculus debug tool i get: "Unable to connect to service. NotFound: Server endpoint not found. Error code: -3003"ive tried:• ⁠DDU clean uninstall of Nvidia drivers, fresh AMD driver install• ⁠Set OVRServer_x64.exe to Power Saving mode in Windows Graphics Settings (it correctly shows AMD RX 9070 XT)• ⁠Disabled AMD in-game overlay in Radeon Software• ⁠Disabled Hardware Accelerated GPU Sche

I only use wired connection with meta. the terrible developer of the link sofware, made by fools have ruined my entire headset as i cant connect it to me pc at all. reinstalled everything, had to use ALVR, and still some games I bought will not work using steam. [deleted]

After the April 22 update on my Meta Quest 3, the Window Controls Menu freezes in Passthrough mode.When I open the menu from a window, it appears as a ghost overlay and cannot be selected or dismissed. Controllers and hand tracking do not interact with it. If I open the menu from another window, the frozen overlay moves to the new position but remains unusable.This means whenever I want to use window control features such as curved screen mode, Focus Mode, brightness adjustment, or other window options, I cannot do so because the menu immediately freezes and remains stuck on the screen once opened.This issue only occurs in Passthrough mode. In virtual environments, the problem does not occur.Please investigate this bug.

So basically I just started up my headset, it started up normally up until the passthrough appeared, every few seconds it would stop capturing and keep going in the direction the headset's tracking was going, stretching before it then begin capturing again, it then tried to boot the main launcher which failed each time, each time it failed the screen went black, still on though.I tried to see if a factory reset would fix it but no, that failed and it kept doing that thing now with the starting screen thing, it required the controllers so I grabbed those and started them, each time the screen did that going black thing the controllers disconnected and reconnected.I did try to use the online updater but it said my headset was 'unsupported'.I'm not sure what do to really, I tried to look it up but I kept getting results for different issues.I sure do hope it's just a software issue cause it was working fine last night.(another thing I forgot to mention is that I did have it plugged in to

I've been noticing lately that my hands will just suddenly become stiff if I stretch, grab something in VRChat or when I'm trying to  grab something on a current model  I'm wearing.Its becoming increasingly worrisome that I can't even grab things on certain models that you can actively grabbedNow I'm in a well lit room, my radius is lined by my room so plenty of space.  I just don't know what it is, please someone help.

Used my headset a few weeks ago, everything was fine. Turned it on today, had an update. Did the update, now stuck on meta logo spinning, then straight to black backlit screen. Restarting does nothing, power and volume down to boot menu doesn't change anything. Thanks for deliberately and maliciously breaking my property, meta. I really appreciate it. 

since the latest update my pc link warplanes air corp fails to load.  just goes and stays on the loading screen.  have uninstalled and reinstalled and same keeps happening. what else can i do to fix this problem 

Unfortunately, after updating to Navigator V2.3, I'm experiencing some extremely annoying graphical glitches, making Navigator text and its menus difficult to read. Furthermore, the ribbon bar under windows often doesn't work, requiring a restart. I tried a factory reset, but the problem occurs randomly. I've changed everything I can adjust, from adaptive brightness to contrast, but it doesn't do anything. The problem occurs both in passthrough and with graphical interfaces. Has anyone had these problems? How did you solve them?Thank you so much.

I have an identical pair of IP webcams (Reolink CX810) they are 8MP resolution. If I arrange them to be aligned, but a couple of inches apart, is there any way of viewing them in 3D on my Quest 3?

I have a meta quest cable for my quest 3 headset, but my pc only has tge older type USB A 3.0 sockets,, can you please advise me on a adapter so I can use the cables USB C to connect to my Pc's USB A socket? A link to an adapter on Amazon would be very helpful, thanks to anyone who could advise

My meta quest 3s has a black screen after factory reset and I need to speak to someone instead of AI to fix my issue. How can I do this? 

I didn't think this would become this big of an issue until now. Recently. on my Quest 3 headset, I've noticed some weird problems, one of the most common issues being the battery's depletion rate. It is going down very quickly, as if it's in a rush, which is something I've never seen before. For example, I'm about to play with my friends on a game. My battery is only at 17%, which shouldn't be that big of a deal. I've just loaded into the Loft area and my screen says "Power Off" without me turning off my headset. I thought I would have more time to play, not just around a countable 30 seconds. Something else I notice changing is the speed of charging. It has slowed down significantly along with the battery going down fast.This problem is only happening more recently, and I know that it could be because of how I'm charging it, but that itself shouldn't be the problem. Another thing that could add into it is how I am a secondary account on my Quest headset, as they tend to have mor

I’ve been in the Meta Quest ecosystem for years, starting with the Quest 2 that I bought in the U.S. for about $250 on Black Friday. Later, I upgraded to the Meta Quest 3 here in Europe. I purchased the 512GB model at full retail price from Coolblue, which was close to €700 with no discounts. Because of that investment, I expected a polished, next-generation VR experience. Instead, the device feels restricted in ways that make no sense for its price or its potential.To bring friends into VR with me, I gave my Quest 2 to a friend so we could play together. He didn’t enjoy it and passed it to his brother, and now I’m the one trying to convince his brother to use it. I then bought the same friend a Meta Quest 3S, hoping a newer model would change his mind, but he lost interest after a few months and gave it back to me. That says a lot about how empty the ecosystem feels. If Horizon Worlds had more depth, better tools, stronger communities, and easier ways for creators to flourish, people

I've noticed After updating my oculus that I can no longer multitask using audio. I have a sneaky suspicion that this was purposely done As I've seen, other tech companies do similar things, as in taken away Once enabled abilities of your product Through updates. This is extremely frustrating to the point where I made a thread Hoping somebody Could answer my question on why they disabled this multitasking feature. For example, if I'm playing poker and want to listen to Youtube Once I open Youtube and slide it to the side and try to resume my game that no longer can control it It takes my controls away from the game. Also, if I'm using big screen Beta and I get a phone call, it pauses my video and will not let me play the video unless I mute the sound in the video or hang up my phone call. So obviously this update took away the ability to multitask with audio.. The most exciting part was to multitask with my oculus. Now that I can no longer do it. I'm considering on selling Because it s

My left controller keeps disconnecting and then connecting. when I play gorilla tag my controller keeps disconnecting when I’m moving