VR Forums

Have they ever found a solution to the software brick that happened a year or 2 back? I don’t feel like shelling out more money i already have 3 headsets and at this point im debating just going to vive or ps5 vr

So i have just bought a oculus rift s, and it wont detect that i have pluged in the displayport. So i was wondering if there is any programs that make the Rift S work with the Intel arc b580. And if not then i want to know if guys are working on adding vrsuopport the the intel arc b580, and if so in what timeframe is it going to be released?

The Big Screen Beyond 2 now has a world record for the lightest amazing working vr, I do suggest you make a vr around 99 grams and just use everything in the vr and make it smaller and it will work like a charm. Which will cost less Money I think, and sell it for 400 Dollars/400 Pounds.

To whom it may concern,Sometime last week I tried to log in to Shovel Up, i was met with a prompt advising that, "Your account is restricted right nor. Due to several  violations against out Conduct in VR Experiences policy, you cant access Worlds.- For more information about this , please check your email."I did check my email- spam/junk/promotions/ etc.- with no correspondence relating to this matter. I even utilized the Horizon Support Chat. The chat eventually advised that it could not assist me. I have verified that my Account is in good standing as well. I finally located the forums and messaged an admin profile to explain the situation. I have not received any feedback. I am still blocked from accessing worlds and yet- have no supporting evidence as to why. Thank you.Please help, Grim Memzi 

Hello, I purchased some clothing items in the store, but an error occurred during the process. The coins were deducted, but the items are not in my wardrobe. When I go back to the store, the items are still listed with a price, as if I need to buy them again, and my money is gone.Who can I contact about this? So far, this has happened with three items that I paid for but did not receive. At this point, I no longer trust the system and will not make any further purchases until my items are restored.

I tried everything but every game with authentification (Like gorilla tag or orion drift)gives me the error:"Unable to authenticate with MothershipReason: responce is empty / malformedError Code: 9999"is there any way to fix this without factry resetting my quest?

I'm seriously try many times i restart the vr many times but still won't work even i do the factory reset but still won't work this issue came after i update my headset to v81 my headset is quest 3S the bightness slider move but the bright doesn't change so please fix it i love playing with my headset but this issue make me don't won to play please fix it for me _ love you 

I have been trying for a week to purchase a game - I have tried using my Meta money and also a credit card.     Every single time I get the error “ request not completed - we have noticed something unusual….”Meta customer support has been beyond useless - they spend days trying to figure out the problem, leaving you hanging in the dark - and then I receive an email saying the problem is resolved - guess what happened next time I tried to make a purchase??Now they tell me they’re going to have to put me aside again so they can have someone look at it.    It’s absolutely insane that a company of this size has such garbage customer service   

His birthday is not letting me unsuspend his account.  He does not have a separate email for me to do anything.  I dont have the device under my account so their AI support is unhelpful.

Back in 2024 when they migrated accounts, mine never worked properly. I had a support ticket open, but they never followed through and helped me.I no longer have access to the email tied to my Quest 3.When trying to login in to my Facebook account with the old email, it says it doesn't exist, even though my phone number pulls up two accounts, both of which are me. Neither account successfully sends me an SMS. Only the email NOT LINKED to the oculus works and receives a code to login. On the Oculus, ONLY using my phone number allows me to login by receiving an SMS.This absurdity has been in place ever since they f'ed up the whole migration.

my quest 3 controllers are not working and i kept changing the battery putting new ones in, in case they died.this all started happening a couple months ago i don’t know why i was grounded from my vr for 2 years i got it back but when i did the controllers didn’t work i put new batteries in and it still didn’t work, i factory reset it and it didn’t work im stuck on the remove strap thing screen and my controllers won’t connect they aren’t broken because i haven’t used them please help me fix this i don’t have warranty so i cant afford to get a new vr or controllers if anyone knows what to do let me know.i saw earlier on how to factory reset the controllers but they won’t turn on no light or anything they have new batteries and it still didn’t work please someone help i can’t afford a new headset or controllers i’ve only got to use it for a month before i got grounded.

I noticed after seeing a controller update, for some reason it appears the IR emitters stopped working on the headset as I can no longer play games when it's dark and it struggles tracking even when its just a little dim.

I'm trying to pair a new oculus quest 2 controller, but my vr is factory reset and i can't re-login because I only have one working controller right now. I also can't access the "Controllers" button on the Meta Horizon app because the owner account has been deleted so I can't transfer the owner title to my new account. What do I do to pair my controller?

I need help with my 2fa Account. I had a factory start my phone And when I did that I've logged out of my horizon account for my quest, And when I try log back in it sends to my SMS That I don't have anymore. But I do have the Google authenticator That I use but I don't think that's any help. So if anyone can help me, please. 

First of all my headsets lock state says locked, I was just booting up my meta quest 3 to play some gorilla tag(like always) and I was able to boot up the hedseat but the hedseat wasnt tracking properly, i was able to boot up gorilla tag before my hedseat fully shut down, when i tried to boot it up again it started a boot loop. Tried to shut it down using the USB something screen(idk the full name) and forcefully shut it down, boot it up again after 5 minutes, still a bootloop, reset the headset a few more times, boot loop stopped but i still couldnt boot it up, left it there, it booted up, couldnt do anything cause my headset wasnt tracking anything and cameras were just not working, since i couldnt do anything i shut it down, boot loop started again and i currently have the headset shut down, what should i do?

We have checked all other devices with a speed test and our Quest headsets are the only devices with a severe difference when running the speed test… nowhere near where it should be. Anyone else experiencing this?

My head set will not charge fast at all anymore and a white line is going across the screen that gets brighter and brighter im not rlly worried about the line its more about the chargeing. The head set will always say its at low battery and will not go above 6% i even factory resetted it and today i got maybe 5 mins on it while logging in after about 2 hours of charging. I got told to "reboot" it but it dies before i can even get to that screen if there is any ideas out there to help lmk and ill def try it 

 Issue: Been trying to set up a child account on VR Quest since Nov. Payment verification isn't working despite trying 2 cards & contacting bank. Sent multiple emails to support@vr-quest.com with no response. Getting emails saying account will be terminated & purchases ($15 gift card + games) will be lost if not verified."I have received 3 emails that if i want to keep using my Meat account respond by March 30 th to avoid losing my purchases and gift cards I can’t use because when I go to verify my credit cards entered say error and won’t let me continue. I have tried many ways but cannot get any response from meta on why or what to do next ? 

  So, I've had this problem when I got my new desktop. Which had the requirements to use the Meta Quest Link with the RTX 50 series. About 6 months of banging my head against the wall to figure out what was wrong (Meta Quest Support was less than helpful), I have finally found a solution to the infinite loading screen for 5060 Ti graphic cards.  Thanks to Google Gemini: https://gemini.google.com/share/1685782c62af   Basically you need to do is to turn off asynchronous spacewarp: 1. Open the Oculus Debug Tool (C:\Program Files\Oculus\Support\oculus-diagnostics\OculusDebugTool.exe). Or (C:\Program Files\Meta Horizon\Support\oculus-diagnostics\OculusDebugTool.exe).2. Locate Asynchronous Spacewarp.3. Change it from "Auto" to Disabled.4. Go to the top menu: Service > Restart Oculus Service.After these steps you should be able to boot into the Horizon Link home screen (White Grid). The best explanation Gemini gave me as to why this was a problem;"the Meta sof

Okay so I tried using my card to buy games right and it didn't work so I tried a couple more time, but it was getting late so I couldn't go to Walmart, and then the next day I went to Walmart so I could get a meta gift card, so now I'm excited to buy games but na, I redeemed the card now the money is on my account but when I go to buy a game it stillllllll doesn't let me no matter what I try to do. And every time I try to buy a game it give me this error message.Request cannot be completed until further action.We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.Can someone pleaseee help meeee??😭😭😭

 This may be awkward since I'm using a translator.I'm a Korean VR safety education content creator using Quest 3.I purchased a PC to install and run this content. After installing the meta program and connecting it, I'm stuck in an infinite loading screen.The screen isn't freezing or crashing.PC infoi5-13400F16GB RAMRTX 5060 8GB니다. (1971052) 

Whatever Meta is trying to rollout has disabled both of my headsets. I just have  a grey screen. Multiple attempts to use software update tool \ factory reset are useless and don't help.'Tech support' is no help. I explained it is highly unlikely that both my headsets crap out within a week of each other for no reason. Other than that Meta staggers their update pushes. Honestly I feel like this is intentional to make it harder to look like it's their issue. If they rollout an update,  but not everyone's headset is effected, then obviously not the update. Maybe everyone doesn't know they stagger the updates. This is not the first time. I have had to send back 2 headsets both failed due to their updates. The last one I just got back in October of 2025. It's now March, a few months later, and it's a paperweight with whatever update it has received. On top of that, I was not allowed to buy extended warranty on the replacement. Why? This replacement unit has nothing to do wit

Is there a way to request these documents from Meta? Need this for compliance reasons...Thank you, all!

Every time I try to install Meta Horizon Link it starts the download it gives me the encountered an error during installation and requires me pc to be restarted but nothing changes after I restart and I can't figure out what the issue is. And it won't let me delete the old meta horizon folder because for some reason it's open elsewhere even after a fresh restart and immediately attempting to delete it. What do i do

I'm a parent of a teenager whom has his own device.  But I wanted to play some experiences on my own account which I've added,  but as soon as I choose experiences via my account,  it doesn't recognise me as an adult (signing in with FB account) and ask to request for supervision - which is myself,  is that because I'm using a device with limited age games? Is the only way to fix this is to delete the account holder and put myself as primary device owner and add the child back on? Does that mean he'll lose the games he purchased with his gift cards?