Other Troubleshooting

Hi all,Brand new Meta Quest 3S. First time using a VR headset. Setup completed normally, and no issues with the hardware itself. Meta Horizons app on iPhone is setup. Location: FL, USASince Day 1, I have been unable to launch Horizon Worlds, or any world. As I get the error message “There was an error connecting to your account.” See attached screenshot below. I’ve tried contacting support and ran all of their troubleshooting steps, to no avail. I’ve browsed countless threads, all with no resolution. Headset and iOS app are all running the latest SW/FWSteps I’ve tried so far (each of these included a full headset restart)Closing and restarting the Horizon Worlds App - Doesn’t WorkReinstalling Horizon Worlds from the store - Doesn’t work Delinking my Facebook about from my Meta Account, signing out of Mobile App and Headset, and logging back in- Doesn’t WorkWhen I first setup the Headset, my Meta account was linked with my Facebook. Factory reset of headset - (x

I left my phone in a different country and currently writing this on my laptop,My Email for the account that needs recovery was on the phone I left and now I can't log in as I dont have access to my email

Hello,I'm having an issue with teen account supervision. Basically my ex wants to add me as a supervisor for my son's account.Each time she tries she gets an error: an error occurred try again later.We are friends on Facebook, everyone can invite me, all my settings are correct. She can invite her sister but she cannot invite me.Is there a way to debug/investigate so I know what's wrong with my account?Thanks.

I have all 10 recovery codes and I know the user but I don’t remember the password also I don’t have the old email please help I spent a bunch of money on my old account and don’t want to have to respend it.

I have a problem with my Meta Quest 3. It has trouble booting correctly after a recent restart. The logo twirls for a bit and then there is just blackness. I already tried the Cold start, Factory reset and sideload update but nothing seems to help. I think there is something wrong with the firmware but I do not really want to try and apply a unoffical  firmware hack.Sadly I cant use the help function on this website either, because the serial number is not recognized and from there the help database just let me run around in circles (Sends me to database, I look for an article, click on the help link therin and are being transported back to the page were my serial number is not recognized.No hotline and mail support leave me desperate for answers what I can do next....Has anyone any idea how to proceed?

Hey guys! I recently upgraded from an RX580 2048SP 8gb to the RX9060XT 16GB, upon installing the new drivers for the 9060XT my Rift CV1 no longer.... well, works properlyi plug it in and set it all up, the oculus dashboard launches perfectly fine and loads my guardian, everything tracks perfectly fine! but if i go to launch any game (a game installed via meta PC app, steam vr, etc) then my entire PC hangs and i have to hold down the power button to restart my PC.im not running higher pixel density, even if i was my GPU should be more than capable of handling it.rest of my system specs:CPU- Ryzen 5 9600X 6 Cores 12 Threads 5.4GHz boost AM5GPU- Asus DUAL RX9060XT 16GBRAM- 32gb (2*16gb) 5600MT/s CL36 DDR5SSD- Crucial P3 Plus gen 4 NVMe 1tb i tried putting back in the old GPU and it worked fine, then i put back in the 9060XT (so both the RX580 2048SP drivers and the 9060XT drivers are installed a once) and i was able to actually play beatsaber through steam vr!! but then i turned ever

I unknowingly setup my 12 year old with an account showing he's 22. To change it seems like it might require an act of God. I was asked to upload, government ID or paperwork- I reluctantly uploaded mine which was rejected. The problem is he doesn't have a drivers license or a passport (again his age). Short of going scorched earth and deleting his account, are there any options?Id be grateful. Thank you.

Well, i did factory reset in my Oculus Quest 2. And when i tried to link it to mobile app it just didn't work! Headset before factory reset i unliked (but it still shows in the app for some reason) and even with this i can't link. Maybe i should re-download Meta Horizon? 😢

Firstly, I would like to briefly consult whether the new version of MetaLink has modified the body tracking SDK for Quest3,  resulting in the inavailability of the previous UE5 body tracking plugin?I am an Unreal Engine developer. I used the body tracking plugin developed by Meta in my project (the plugin's name is "OculusXRMovement" and hosted in https://github.com/oculus-samples/Unreal-Movement ). Before last year, it was working properly. However, after the recent upgrade of the Metalink version, the body tracking function in the project could no longer operate normally. I checked the demo project's code hosted on GitHub and found that it had not been updated recently, and the "OculusXRMovement" plugin's version remained at 1.0.0. Even asking questions on it received no answers.Last year, I was able to run this project correctly using UE5.5 with MetaXR v74. However, after updating the version of Metalink (85.0.0.239.552), I found that the project no longer worked correctly. And

Hello!J'ai acheté un Quest3 d'occasion. Je ne peu pas enregister les paramètres de mon wifi. Impossible de valider, donc je ne peu pas l'utiliser. Il se connecte bien avec mon PC en USB3 ou USB-C.J'ai fait le retour au setup d'usine, mais c'est pareil.Je pense que cela n'intéresse pas Meta, alors j'en parle ici sans croire aux miracles.

Essentially, after a length of not using my quest 3 I put it on and updated it, which made it completely lose tracking and endlessly get stuck on "Updating Right Controller (FAILED)" when rebooting. IT was working almost perfectly fine before this and I have already tried to sideload the latest (or older) firmware onto it, which didn't work. I can use it to some extent but the experience is horrible, passthrough is completely black and everything is constantly moving around

It's a disgrace that DLCs or expansion packs can't be shared between family accounts. Buying two Meta Quest 3 units costs 1,100 euros—that's already a lot of money without them blocking you from sharing a 20-euro DLC. They expect you to buy the DLC as many times as the number of headsets you own; it's a joke! I get it if a skin doesn't get shared, but map packs or non-cosmetic content should definitely be included.

I got my son a metaqueat for his birthday a month ago. We have not be able to make and purchases as there seems to be an error on the account.  It seems to be set up properly but every time he tries to buy a game or anything else he gets an error code.  We submitted a ticket but have only been receiving AI generated email responses for 3 weeks now with no offer of resolution of support. How can we get helpso my son can use his birthday gift??

My Quest 2 was working fine. I hadn't used it for a month or 2 and decided to boot it up. It would start up and seem normal for a few seconds. Then the camera tracking would float off and the image would freeze for a couple seconds. It would do this over and over. I thought a factory reset might solve the problem but now it just does the same thing while trying to load into the starting environment. It goes back and forth between freezing on the environment back to pass through loading into environment, tracking floats away, goes back to pass through, loads back into environment. Over and over. I have no way of accessing my menu to check tracking settings. I assume one of my cameras might have become faulty. I replaced a camera once roughly 2 years ago and it worked good as new. I think maybe its the same camera that became faulty. But I would like to like to figure out how I can know for sure. I don't want to end up replacing all 4 and have it still not working.Maybe it could be

Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out. Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.  

My quest 2 is not turning kn properly. The loading screen that says "meta horizon os" with the logo above is showing but only part of the sound effect is playing. It keeps on repeating this and wont turn on properly. I have already tried holding down the power button for 30+ seconds and that has restarted it but hasn't made it any better.

EnvironmentmacOS 26.1 (Build 25B78)Meta Quest Remote Desktop version 80.0.0.5.114 IssueClicking Login shows "Check your browser to continue logging in." but nothing opens and no network request is made. Root cause found in Console.app logs[0x7b8d71900] activating connection: name=com.meta.virtualdesktop-spks [0x7b8d71900] failed to do a bootstrap look-up: xpc_error=[3: No such process] [0x7b8d71900] invalidated after a failed initThe app tries to delegate the login flow to a helper process (com.meta.virtualdesktop-spks) but it doesn't exist. Verified by running:find /Applications/Meta\ Quest\ Remote\ Desktop.app -name "*spks*"This returns nothing — the helper is not present anywhere in the app bundle. Steps already takenFull clean uninstall (removed app, LaunchAgents, caches, preferences, killed launchctl entries)Fresh reinstallSame issue persists This appears to be a macOS 26 Tahoe compatibility issue where the helper is either not being packaged or not registering

Hello, I would like to request a refund for this game. Unfortunately, I experienced discomfort (VR sickness) and the game did not work as expected for me. I understand I may have exceeded the standard playtime, but I would really appreciate if you could make an exception. Thank you.  

For some crappy reason even though I have the newest ptc that released on feb 10 I still can’t turn on navigator in experimental. I do have developer on and have restarted my quest

I’m on v 78.1027 and still don’t have the new, improved navigator. What is it with Quest updates? This is the only platform on earth where this kind of nonsense happens. Imagine you update your smartphone or computer and still have exactly the same features & functionality as the old build - doesn’t make sense. Either the feature is ready, thus should be available to all, or it’s in development so would only apply to those on test builds. What we have with Meta is a situation where different user accounts on the same device can have different U.I’s 🤦 I’m struggling for words honestly, I think I’ll settle on describing this situation as “despicable”.

After the latest update to v2.3, I get a whole array of problems such as a "shell error" window opening and wanting to close shell, then the whole operating system starts to lag a lot, screen tearing, controller issues, and having to keep my finger on the power button for an extended amount of time to try and force powering off.. I'm afraid at this point the quest is unusable.. Its only started since this last update.

HelloI have an Oculus Rift and I created an account long ago, where I purchased some games.Now I try to enter with the same email, and takes me to meta.com and my account with that same email doesn't exist.I would like to recover the games I purchased in the past. Thank you

I was trying to get on my Quest 2 tonight as I normally do, but it was in a passthrough mode and no menu would pop up other than the power menu to restart, shut off, and put the headset to sleep. I have tried restarting it a few times and powering it off for a few hours but nothing has worked yet, does anyone know how to fix this?

Since Sunday, March 23, my library fails to load on first boot. The app tiles are perpetually loading. The only way to load the library it is to open an app through the mobile app and then quit the app. I have factory reset my headset as a last resort and it did not fix the issue. I am still able to play games, but it is very inconvenient.I am on a meta quest 3 I have had for 1 year.

Hey everyone, I need some help with my Quest 3S.The screen is completely grey, and I can't see anything except for notifications and the volume bar. The lights on the headset and controllers hardly show; when they do, they just flash white and then stop.I have already tried:Hard bootingFactory resettingSideloading an update from the official websiteNone of these have fixed the issue. Is there any way to fix this, or is the hardware broken?