Other Troubleshooting

Since the last update, I'm having major tracking issues. Estimation tracking is completely unusable. I keep getting a Link Not Working error and the error persists even after I turned off auto link. Hand and body tracking is now unreliable. Sometimes the main menu gets stuck while Im playing games forcing me to find the application that Im playing to close menu. This update is buggy and have some many softaware errors. I tried resetting boundaries and deleting boundary history as well. At some point I even factory reset just for it to break again. Please roll back your updates or fix the problems because I'm unfortunately not the only one.

I recently got a new phone and when I tried to log into my oculus account it would not let me fully sign in because it would say it needs a 2FA code and sends it to my old phone number that I can't access anymore. Im not logged in on my pc, my phone, or anything like that just the headset itself, and it is super frustrating because I couldn't even contact meta support since in order to contact them you need to be logged into an email thats linked with a headset but I can't. So i couldnt get support at all I was just stuck.Thankfully I found out about forums and now I can post my problem here. I see others with similar problems and I am seeking for support or guidance on how I can resolve this.(Update)I just checked and I see that i am in fact logged into my oculus account on my pc, but only on the Meta Horizon link app, not the website which is what I need to log in on so I can take off 2FA and finally log in on my phone. I want to be able to cast and use other features but I am not ab

I haven't made a report yet, forgot what buttons to press to do the report (thought is what ab, now wondering if its press all 4 buttons and hold). Pretty much other players see me in a different position then I am. So they try to shoot at me, and it goes right through me, but if they aim to the side where I actually am it will hit me. Made a video of them shooting where they see me, which is away from me and miss, and then I tell them where to turn to actually get a hit. Not fully sure but I think my collision was off as well, like I was running into wall a little earlier then it should have, but can't guarantee on this part. I forgot to ask but should have asked if bullets are shooting from a different location and is my avatar aiming at them correctly. 

Web Casting to any PC (tried 3), results in progressively worse delay in audio while video remains rock solid and clear.  Almost no delay in video, but audio can exceed over 7-10 seconds delay.I've used this device almost daily for over a year and the web casting has always worked acceptably well. There's always been enough of an audio delay to be annoying, but never over ~1 second.With the v81 update on December 6th, this audio delay started.Yes, I've reset every piece of networking hardware with no change in issue.Yes, I've reset the Quest 3, many times, with no change in issue.I've since updated to v83.1034, and the issue persists.With a delay this long, web casting is practically unusable.

It insisted on a new install in a new folder (not the old Oculus folder), but right after installing, it deletes everything in that folder and asks me to restart my computer. What is going on?  How do you fix this?

This is so annoying and it’s literally Ben doing this for almost 2 months 

Previously other people used it and it did give me the money but this time it was not added to the Meta balance. I wanted to contact Meta support but it tells me that "I don't have an associated device" and when I put the number as standard it says that my device does not have access to the help service.

my friend has had this quest 3 for a while, since launch, but recently it has decided to stop tracking. it full on is acting like its in a dark room but doesnt say it. it wont track the headset or controllers, factory resetting it didn't help and they did it many times but still, nothing. my last resort to try and help is to go here before fix my oculus, because its out of warranty, and pray its not an expensive repair

meta.com does not show my Quest 3S headset is registered to my account.  I can't even troubleshoot my other issues because the account is not linked somehow.  The headset shows the meta account, but not vice versa.  Beyond frustrating and trying to contact customer support has been a nightmare.

Started a week or two ago my quest 3 started to fling my pov around and give me a lighting error and it wont stop 

I understand that Android’s detection system cannot reliably distinguish between simple power fluctuations and actual debris or moisture in the charging port. I also understand that, for legal and safety reasons, Meta must disable charging whenever there’s a possibility of debris, since a malfunctioning battery could pose a serious risk.What I don’t understand is why charging is allowed to resume immediately after clicking “OK.” If there truly is debris in the port, this behaviour could put users at risk of battery malfunction, overheating, or even fire/death. Meta should not be placing that responsibility on the user with a single button press, particularly as many users are children.Proposed solution:Charging should only resume after the system detects that the cable has been removed and reconnected, ensuring the user has physically checked the port for debris.Once charging is disabled, the headset is already safe. Instead of blocking the entire screen with a disruptive popup, displa

Has anyone else with a Quest 2 found that the latest update, going from version 81 to version 83, leaves the device crashing continually now?  Ever since the update along with also updating the Worlds app, the device won't stay up for more than a single minute no matter what I've tried doing before it suddenly goes black without any messages, shutting itself off completely each time!  It feels very warm and I'm wondering if either of these updates might be causing it to overheat and shut off?  Or perhaps it's just a bad update from either of these that doesn't work right on the Quest 2 device?  I'd also, in case it MIGHT be connected, made just one other change at the time BEFORE the Worlds update, this being that of switching my environment selection to the "Bloomhouse" selection on the far right as its virtual environment, replacing the default Horizon environment.  But it has to be one or more of these 3 things causing it to continually shut itself off now a

Hi meta my referral link did not work I haven't used it yet can you solve it please.

my quest 3 had good tracking before i updated it on Tuesday (nov-25)now i have a buggy device that cannot track even when i have my room light on.my warranty is expired and i have tried everything the support bot has given me and, when making a support ticket there is no option under headset regarding tracking.I am all for tips or tricks that i can do, and if someone can find a way to rollback to a previous update that doesn't require me to use the setting menu in the headset im all ears.

Hi all, completely new to VR, fairly computer competent I thought. Downloaded and installed apps on PC and phone 4-5 days ago, all logged in (I think) just waiting for the Quest to arrive (which it now has). I saw about the referral programme for $60 before activating the quest, but cant get it to work, at all. I have searched for referral links and found. Clicking them on my phone did nothing, brought up the app, but under referrals, or a place to accept, nothing. On the pc clicking referral links works, opens new page but when I click accept I get refused saying I've referred myself, not available in my region (UK) or some such thing. Can somebody help please? I know if I activate the Quest I lose the referral, so haven't. Many thanks. 

I have been trying to find out whats wrong w my rift s for a long time so i wouldnt waste money and i think it would be smart to just go on and try the cable but since its discontinued is there anywhere where i can still get one i had this VR for years and i dont wanna spend money on a new one since i cant really afford it and would like this one to still work for a bit while i enjoy gamesOn my VR i get errors like these Could anyone help me w this?

Problem:I accidentally set a password (e.g., "Meta Quest") using the hidden Android settings on my Meta Quest 3.After that, the headset asked for a PIN, not a password -- and there was no way to type letters.It looked like a factory reset was the only way out.Solution (No Factory Reset!):You can unlock your Quest and reset the passcode using the Meta Quest mobile app, even if the headset is stuck at the PIN screen.Step-by-Step:1. Open the Meta Quest app on your phone (Android or iPhone).2. Make sure the app is connected to your locked Quest headset.3. Tap Menu > Devices > Headset Settings.4. Scroll to the bottom and tap Passcode.5. The app will prompt you to enter a PIN -- but it only shows a number pad, so you can't type your password here... yet.Workaround:6. In another app on your phone (like Chrome, Notes, etc.), type your actual password -- for example: Meta Quest7. Copy the password to your clipboard.8. Go back to the Meta Quest app's PIN entry screen.9. Paste your full pas

I was just playing gorilla tag and then pop sound occurs, then I hear a continuous beep inside the headset so I'm not risking my life over a monkey game so I shut it down by holding power button and it stopped after... Oh by the way I can't get into my meta account where the device is. Bought it on Amazon refurbished, bought it like 2 years ago, I seriously don't know, the email with the account is deleted I remember password and all that but eveytime I try to log in I get a "Check your email for a confirmation code" but the email is deleted:/  Someone pretty please help I am not touching that headset until.. I don't know what (previous experiences: software glitches, bad tracking, overheatting)

 

I have a Quest 2 that I can’t use because it continues to crash. When I turn it on it’ll get passed the loading screen briefly, then turn black and the meta loading screen pops back up. I’m trying to do a factory reset but struggling with it. I tried on the headset but once the menu pops up, as soon as I let go of volume up/power it goes away and goes black again. I tried doing it through the app but even though I’m initially connected to the headset, once I click factory reset, then reset, a message pops up that I’m disconnected. I’ve tried reconnecting and repeating those steps, but it disconnects every time. Does anyone know of any options I have here? Any help would be greatly appreciated 

 I'M MAD OMGGGGGG

Firmware 83 just broke my quest 2. Was working fine then after update screen just switches between pass through and a black screen. I can't do anything with it. I've exhausted all suggestions from tech support. Factory ResetUpdate via software centerEven using adb to revert to firmware 76 Meta said they won't help me because it is out of warranty.  Can someone explain how this is a warranty issue? They released an update that broke my perfectly working headset and now it's my problem? All i was offered was a discount on a refurbished headset. I didn't break it,  it didn't fail from age and use or abuse. YOU broke it and expect me to just buy a new one? I've reported this to BBB meta should be ashamed of their practices

I noticed recently after the immersive home update, that the floor no matter what you set it too, it will change it to a random hight to whatever object that sticks up from the floor. May it be a chair, a cats food bowl. It uses it to set the new hight at random. And holding the quest button doesn't fix the hight back to the floor. And that's troubling in certain games. And sure, you can reset it using the reset floor hight. But it breaks within minutes. Idk what's causing the issue issue for doing that. 

Hiii, I’m trying to download something and it says I can’t because it’s saying request cannot complete until further action on vr and I don’t know how to fix it can you help me?

Hi everyone, I know am new here but I come with fun topics I am working on a hardware + game project and tried to use multimodal inputs but cannot go past some restrictions, for some reason controller button inputs are becoming ignored after 5 seconds of starting the game if both hand and controller tracking is active…