Other Troubleshooting

I have v81 pushed onto my Quest 3 a few days back - (not PTR) and since then have been having lots of issues:really slow to load games - can't even get into Citadel on Horizon Worlds - says I lost connectionMultiple apps have issues loading in game graphicsCan't see to join friends in games - always gives errorsOut of memory issuesWifi dropping out unexpectantlyI've done multiple restarts, let it sit powered on for ages, turned off background processing in experimental and tried to clear cache (how does one even do that).Very frustrating - want a fix or go back to previous.  Would rather not factory reset.

Not visible on the outside, seems to be the lower left portion of the inside display. It is very thin but when seen once is almost always noticeable and interferes with media.

Hi everyone,I recently installed the latest update offered when I went into settings, which gave me the latest UI, which was really nice. But now I've reset my Meta Quest (and changed accounts) and I'm stuck on version v79. It no longer offers me the option to update to version v80 or higher.I don't understand why.

Since non-beta V78/79 my Q3 Elite Battery strap does not charge properly.  That is, after a full shutdown, connected then to my Q3 charger, the main headset battery indicator never turns on.  This used to turn orange = charging, and green = charged once both the headset and elite battery were fully charged. The workaround for me right now is to charge each battery separately.  Bit of a pain but this seems to work ok.  I have submitted a bug report on this with both v78 and v79.  Hopefully this will be fixed with the upcoming non-beta v81.  Cheers.

When I'm pasting a type script in my worlds script page, I receive errors stating that the Horizon/ core module can't be found. I've never had this problem before 1 week ago. Also some worlds that i have ui panels are still working but when i view the script page from the browser, it's displaying errors. I'm also using an Apple computer.

One day, suddenly, Quest 3S stopped tracking and would not respond to commands.It seems that the HMD itself is not tracking properly either,as the image does not move when I move my viewpoint.Below are the actions I tried.Symptoms1 Suddenly, the controller pointer stopped tracking, and the home screen of the quest became extremely unstable.2When you move your viewpoint, the image remains unchanged and continues to move in the same direction you moved it.3. I tried restarting the system, but the symptoms did not improve.4. I restored the system to factory settings, but now the Meta Horizon OS animation plays, but after that, the display stays black even though the power is on. When I adjust the volume, I can hear the sound of the adjustment UI and when the system goes into sleep mode.

Ok so on V81 when you power on the headset the menu does not load every time! It’s very intermittent. it’s been happening for months and even a hard reset even factory reset does not resolve it. is there a fix on the horizon for this? Any other users having this issue? 

I've been using my Quest 3 for about a week or two since I bought it. It's mostly been on charge. The day before yesterday, I decided to turn it on to update it, as I hadn't updated it in a month or two, and I wanted to start playing games today. But the day before yesterday, when I turned it off, I got a message saying I needed to wait for the update and keep Wi-Fi on. I waited for the Quest to update and turn it off, then put it on charge, but noticed the charging indicator didn't light. Yesterday, after returning from work, I tried to turn on the Quest 3, but it didn't respond at all. The charging cable also didn't respond. I'm using the original charger with the original cable. I checked the cable by connecting my phone with the same cable, and it charges fine. I tried holding the power button for about a minute, but there was no response. I tried holding the power and volume down buttons for about 120 seconds, but still no response... What should I do? I hardly used them, and they

So my quest 2 fell recently. Not from an insane height, just from a desk to the floor (it's suffered worse) after a bit I tried turning it on to play a game, and all i got was the usb update menu. I was able to scroll (using the volume buttons) but I couldn't select because the power button broke. Does anyone known of a way to turn it on without the power button?

When I try to join a party in the Xbox app it says website needs access to microphone. What website or where do I grant access?

My oculus 3 for some reason sounds like it is breathing when I plug it up to charge.   Also there is a black screen.  When its not charging I push the power button and no light comes on or a screen, but you can hear the fan come on and go off and repeat.  I took the face off to check the fan to see if it was damaged and it was not.  I tried holding the volume  button down with the power button but the fan just starts "breathing"  again and nothing is happening.  I have the elite strap with the battery pack on it and I disconnected that as well, but nothing is working.  Please help.

Hi I uploaded a gift card for my son, I can see it in my quest cash but every time I try and send Quest cash to him it tells me something went wrong and to contact customer support. This has been going on for week and can’t get to contact anyone direct and ‘help articles’ don’t cover this

I accidentally dropped my left controller in a bucket of water. I immediately took out the battery and dried it as much as I can. Later i went to see if it was working and my controller didnt turn on but it said the controller was connected. Does anyone know what i should do to get it working again?

Brand new metaquest 3 owner, its 3 days old and brought as a birthday present for my son. Everything has been set up fine and added my account as the main profile for parental controls and device ownership, and his profile as a secondary profile.Whenever he selects his profile from power on, he gets in and after about 5 to 10 seconds it puts him into the virtual environment. Not the one he's chosen, and the menu items are inaccessible. I can hear them when I push the meta button but cant interact with them either through the controller or the gestures. He's essentially stuck there. Activating pass through also does absolutely nothing.The only work around ive found, despite deleting and re-adding his profile multiple times and a factory reboot. It by resetting the device, logging into my profile first, then switching to his profile. Following this approach there are no issues although everything appears to load more slowly than the main profile, but its working fine. When its powered of

After upgrading to V.81 PTC, Golf+ frequently drops frames during ball contact.  (or loses tracking).It might possibly be related to brightness, as I had better results by turning almost all lights off in the room.  (something I never had to do before).   Although it also seems the longer I play the more likely the issue will become frequent.  Not sure what troubleshooting steps I can perform to narrow down the issue.

Hey! I've been trying and testing some WebXR apps for the past few days and they have been working fine with my space setup (the scan of my room). But since this morning, it's pretty messed up. The scale of the WebXR environment is not working properly in the different apps I've been trying (my own and others). It seems like it is doing a weird scaling of everything (the UI 3D panels, the objects, the planes and surfaces, etc). I thought it could be the browser and WebXR itself, but the quest device feels weird as a whole. The main menu in passthrough mode tracks a bit of my head movement, which was not happening previously. Also, I cannot focus very well on passthrough mode and looking to my surrounding makes me feel dizzy. There seems to be an offset between the real world and representations in MR (you can see that happening with my hands in the second video). This was not happening yesterday and the days before. Here is a recording of what's happening both in the browser and i

quest 3 on v81.1034 non ptc still no new navigator app  i had it b4 and left ptc and got downgraded to the old one..now im on the latest firmware update with old navigator ? i have on option to turn it on ?

Hello! My left controller is only 2 months old, no physical damages, or water damages and yet. Nothing. It won’t turn on or give any feedback from a fresh battery, or one that’s working in the right controller.when I try contacting support through the support options, it will not allow me to contact support at all. The website does not register my device to my account… Does anyone have any ideas on what to do, or know of an email or number to call to possibly bypass the annoying we sit to finally contact support?Thanks!

Hola. Estoy teniendo problemas con los juegos de realidad mixta. No me funciona el escáner automático de la habitación. Cuando pasa al manual, escanea el suelo perfectamente , pero cuando me dice que marque las esquinas de las paredes, no me detecta donde apuntó con los mandos. A alguien le ha pasado algo parecido o sabe cómo solucionarlo?

Every time i try too play a game it says that i need too connect even though i am connected too the wifi and im making the forum on my headset and i tried forgetting and reconnecting  and tried reseting ny router and tried factory resetting tried restarting but nothing works, if you have a possible fix please reply asap i want too play with my friends. 

Hello, I am reaching out on behalf of one of our clients, who has reported the following:While running our application, their users may occasionally press the Meta button, which invokes the Meta UI and temporarily makes it so they cannot interact with our application until the Meta UI is closed out of. This part makes perfect sense.However, the issue is that they have reported difficulty in closing out the Meta UI and returning back to our application. Normally, users can either press the Meta button again (or press the 'Resume' button while the Meta UI is overlayed) to return back to the application. In our client's case, they state that they have to press the Meta button / press the 'Resume' button multiple times before the Meta UI finally responds to the action and closes out, returning to the application.In their troubleshooting, they could not find any consistent pattern that would indicate a condition that triggers this. For instance:They are using Quest 3 headsetsSome of th

Another title might be:Stuck on "choose profile" screen as my controllers are not recognized, after changing the batteries. update: it seems like after the last step I did to troubleshoot below where the latest software was updated onto my Meta 3, something changed with the functionality of being able to put tape over the sensor above the lenses, like between the eyebrows. I did this to keep the headset on particularly when I was putting it on and off my elderly parents when I could not cast, to assist them with their experience more quickly. This still works on my other M3 that has not had the newest software update pushed yet. Also, for what it's worth, I have a new pair of really chunky eyeglasses and when I put those on they also blocked the sensor in the same way the tape had, and I got the backlit gray screen. I really hope my rabbit hole helps somebody! meta, I implore you to please leave this post just in case it does. & for what it's worth, when I did successfull

I'm a new Guest user, and while setting up a Wi-Fi address, my headset went blank and now won't load past the logo. There's sound. Please help.

I haven’t played on my oculus quest 3 for about 3 weeks i went to go and try it out and my controllers didn’t turn on, i replaced the batteries multiple times to no avail, then when my quest died i went to charge it, nothing, ive replaced the plug, switched plug sockets, switched the power cable and still it won’t charge. if theres any advice you have please let me know so i can try it

When trying to make sure Gorilla Tag backs up to Cloud Backup, I get an error indicating the backup was too large to upload.  The headset has over 50% free space and is up to date.  The cloud backup app listing indicates the last backup date for this game was 2 months ago.  How do I fix this without factory resetting, which will likely cause me to lose progress and cosmetics?