Troubleshooting

Anyone did a warranty on there display meta glasses because I did 4 months ago and I still haven’t received my product back or a refund can anyone help with this??? All I’m getting is the run around threw email what can I do please help

Hi everyone,I am experiencing an issue connecting my Meta Gen 2 Glasses to my Motorola Signature running Android 17. It was working fine until the update.The Problem:The glasses stream media audio perfectly, but the phone completely fails to recognize them as a phone/calling device.What I have already tried (and did NOT work):Cleared the phone's Bluetooth system app storage and cache.Cleared the Meta View app cache, uninstalled, and reinstalled it (ensuring all Nearby Devices, Phone, and Contact permissions were granted).Performed a full hardware factory reset on the Meta glasses (using the 5-press capture button method) and re-paired exclusively through the Meta View app.Despite doing a clean setup from scratch, Android 17 continues to handshake the glasses strictly as an audio peripheral rather than a hands-free communication device.Has anyone else encountered this specific Bluetooth profile issue on Android 17, or is there a known ADB command or hidden setting on Motorola devices to

Hi there,I have ray ban 2 meta glasses.does anyone else have this problem?it doesn’t matter what voice I select, it only uses the default voice. And also it always gives temperature in Fahrenheit, despite the fact I’m in the Uk.my privacy location setting are all correct.Ive even replaced the glasses and I’m still experiencing the same problem!

Has anyone found a solution for the Meta AI app "could not import media " error. This seems specific to my account and not the glasses or app it self. I have factory reset multiple glasses that I have, cleared the storage, uninstalled the app. My main profile has the issue, if I login using a different account, everything works. Thank you for any help. 

What should I do?

I can hear anything through my meta glasses

Hi everyone,I need help with my Ray-Ban Meta Gen 2.Issue:Battery drops very fast when recording video, even for just 1 minute. I start at 97% and after a single 1-min clip it drains much more than expected.Device Info:- Model: Ray-Ban Meta Gen 2- Battery at start: 97% (glasses)- Video length: 1 minute (3K)- Location: Denpasar, Bali - App: Meta View, firmware updated to latest What I've tried:Checked case battery - charged to full green LEDRestarted glasses (hold power 12 sec)Turned off music Cleaned charging pins Expected vs Actual:Normal should be 2-4% drop for 1 min 3K, but mine drops 50-40% for 1 min.Is this a known firmware bug in 2026 update? Or should I request warranty replacement?Has anyone in hot climate experienced same issue? Any fix? Thanks!Aquarika

Hello folks, I am wondering if there are any Meta public APIs allowing us download data or activities captured by Meta Glasses? I have check Device Access Toolkit (DAT) and it looks like this DAT is not for this purpose.Thanks,ZP

need help plz

Hello, I'm unable to install the French language pack on my Oakley Meta Vanguard glasses. The download completes on my phone, but the installation never finishes on the glasses. During the process the internal LEDs keep blinking orange and white, and the language never switches to French. Device and setup details: - Product: Oakley Meta Vanguard - Glasses firmware: 127.0.0.150.436 - Serial number: *******************  - Case firmware: 2.7.4 - Phone: Android - Meta AI app: up to date, app language already set to French Troubleshooting already performed, with no success: - Fully charged the glasses and kept them in the charging case during the update - Kept the Meta AI app open in the foreground on Wi-Fi with Bluetooth on - Cleared the Meta AI app cache - Restarted both the phone and the glasses - Performed a full factory reset of the glasses and re-paired them - Selected French during the initial setup Despite all of this, the French language pack still will not install. The system

I have the Oakley Meta HSTN glasses gen2. The last few days there was an apple update to 26.6.1 as well as a meta update and glasses update. Since updating if I ask my glasses what's on my calendar or ask in the Meta App, it says it can not connect to google, to add the calendar in the meta app. However the meeting that are on my calendar it will remind me of them when they come up, I just can pull the info if asked. It also reminds me every weekday of a meeting that was deleted from my calendar a couple months ago. I have factory reset the glasses, deleted the meta app and re-setup as new glasses. No matter what I do it will not check my google calendar. I ever removed the meta permissions in google and readded, nothing is working. When I call support they say go to Oakley, and Oakley says go to Meta. Only thing else Oakley asks if I want to do a warranty replacement. Everything works except google calendar. Can't find any info if this happens or how to fix.

Help! Unable to send referrals to friends. Purchased glasses from **bleep**’s not Meta. Meta AI suggested information: Retailer-purchased Ray-Ban Meta glasses paired to this Meta account. No 'Refer friends' section in Meta AI app (latest build) and web referrals page only redirects to store with no credit. Please add owner flag for Wearables Referrals Program. 

Right now, the Meta app gallery only displays photos and videos during a live transfer directly from the glasses. If you move your footage to a PC or external hard drive to free up phone storage, and later copy those exact original files back onto your phone (such as in the Download/Meta AI or DCIM folders), the Meta app completely ignores them. The in-app gallery remains empty, and there is no way to bring that media back into the app.​Why This Is a Problem:​Changing or resetting phones: When upgrading to a new phone or restoring a backup, you lose your entire capture history inside the Meta app.​Storage management: Smart glasses record a lot of high-resolution video, forcing users to offload files frequently. Once offloaded, you can never access or edit them through the Meta app again.​Proposed Solution:​Add a simple "Scan Local Folder" or "Import from Device" button in the Meta app settings or gallery.​Allow the app to scan the phone's internal storage, detect original Ray-Ban media

Hi everyone, Recently, my rey ban Meta gen 2 started recording everything in HDR, regardless of the video settings. On my iPhone, I can clearly see that all the videos are recognized as HDR in the Photos app, and the colors look significantly different from before. I tried creating a new Meta account as an experiment, and HDR behavior changed. I even tested by switching between two accounts and recording videos with exactly the same camera settings. On one account, HDR was enabled, while on the other it was not. This makes me think the behavior might be tied to the account rather than the glasses themselves. My question is: Has anyone figured out how to control HDR on re ban Meta gen2? Previously, HDR was only enabled when recording at 1080p, 60 FPS. Now, HDR is enabled for all recording settings on my glasses. Is there any way to disable HDR or choose when it is used? Thanks in advance for any help!

Please can someone assist !

Good morning fellas, I bought the new Meta Rayban yesterday and I find them much better than the old ones I only have one problem, from the settings you can connect a Whatsapp account for messages etc etc, the problem is that I use Whatsapp business and it is not possible to connect them to this app. The assistance confirmed it to me and told me to write a post here with a request to the developers so that they can make this whatsapp business also connectable. It would be enough to give the choice once you click on “connect” between one or the other whatsapp in my opinion. Does anyone have the same problem as me?

So recently my meta glasses have been switching its voice setting without me prompting it. I’ll go to the voice settings and select the default voice, as it’s the only one I care for. When I ask meta for something it switches back to a different voice which I find extremely annoying. I’ve tried to update everything and it doesn’t seem to fix anything. Funny enough, I noticed this issue after updating to version 125.

I've had the gen 1 rayban wayfarer meta sunglasses for several months now, but it seems after the latest update whenever I ask meta a question about 5 seconds into the response it just stops talking and makes a soft disconnect sounding tone. The glasses are still connected as I can still say hey meta and ask it another question, but it will again stop mid sentence. I've tried everything to try to fix this, force restarting, unpairing, uninstall the app, factory reset the glasses. Nothing seems to fix it. Has anyone else had this issue and fixed it?

Hi, is it suitable to wear all day , as I have short vision & replace the original eye glasses 

My Oakley Meta glasses stopped reading out texts into my glasses.    WhatsApp messages still read out,   I have both “Announce messages” and “Automatic message readout” toggled on and the glasses are connected on Bluetooth.   Frustrating as I really like that feature while cycling.   Any help welcome.

Try to change the language pack to English(UK)STUCK IN THE INSTALLING LANGUGE PARTAfter a few minutes it start saying 'Try again We ran into a system error'(Re-pairing glasses, factory reset, reinstalled app COUPLE TIMES )Anyone can help?(Wayfarer glasses,  app version 286.1.0.17.162,Galaxy S20+)

I’m extremely frustrated with the ongoing Quick Connect issue for Gen 2 glasses. This problem has been happening since around April/May, and I was previously told that Quick Connect had not been removed and that the issue was caused by a software bug in the Meta View app.I was also told that the feature would be restored through an upcoming app update. I have now installed the newest update, and Quick Connect is STILL missing.At this point, this has been going on for months. If this is a known widespread software issue, customers deserve a clear update on what is actually being done, when the fix is expected, and why the promised update did not restore the feature.I have already reported the issue and waited through multiple updates. I would appreciate an actual resolution or a specific timeline instead of continuing to be told to wait for another update. 

Hi. I got red LED light on and I cannot charge my RB meta wayfarer glasses. I tried to put them on and off and reset nothing happened. Could anyone help

Hello my glasses have been stolen is there a way to lock them , I have the boxes and serial number and receipts. The first glasses I got stolen in a venue, the second got stolen infront of my friends house. Is there a way to lock them or mark them as stolen? When I try to make a report it says it’s linked to another meta account. I have boxes and receipt for these devices to prove it and on my meta app phone  

If I take five short videos, at least three of them record in high speed how do I fix this?