Troubleshooting

I’m experiencing a serious battery degradation issue with my Ray-Ban Meta smart glasses. The glasses were purchased from an authorized third-party optical retailer (LensCrafters). After about a year of normal use, the battery now drains abnormally fast and the smart features are no longer usable. I’ve tried all official support channels, but I’m stuck in an automated loop:- When selecting Ray-Ban Meta glasses -> battery issue, I’m required to enter a serial number- The serial number is not recognized by the Meta Store system (likely due to third-party purchase)- Selecting “third-party retailer” redirects me to Ray-Ban, which does not handle smart battery or AI hardware issues- I’m unable to create a support case or receive any support emails I do have:- The physical device- The serial number (on the glasses)- Original proof of purchase Thank you for your help.

this is my last resorti ordered a pair of Ray Ban Meta Glasses thru the Meta website when i checked out, i checked out not making a login to Meta account nor my facebook account after check out, i recieved a notification that an email confirmation will be sent to my email i was charged on my credit card immediately and its been 2 days since the chargei cannot get into contact with anyone at Meta about my order number or email confirmation last thing i saw was ETA of the delivery was shown to be 08/21 before check out  how do i find my email confirmation/order number if when i checked out i never logged in has this happened to anyone? this is very frustrating cause i might have to dispute the charge on my CC cause of no verification of my order 

I literally bought my Ray-Ban Meta Gen 2 glasses yesterday specifically for my wedding celebrant business and unfortunately I’m already looking at returning them for a refundThe whole reason I bought these was to offer couples a POV video as part of their wedding package. The couple knows they are being recorded and actually signs a contract giving consent for the footageI specifically checked the recording light before buying them and was told it remained solid white during video. Ray-Ban’s own information also says the capture light is solid white while recordingInstead mine flashes on and off approximately every second for the entire recordingFor a wedding ceremony this is incredibly distracting. I’m standing right in front of the couple during their vows and the last thing I want is a bright white light constantly flashing beside my eye and taking them out of the momentI also work alongside professional photographers and videographers who can work around a constant solid white ligh

I hope this gets some traction since I can't really believe this isn't a thing yet. Is there any chance that the developers at Meta might be able to add a support via future firmware update for European video shutter speeds and/or frame-rates based on the 50hz power phase? Sadly the glasses are very much unusable (without a post-production de-flicker) for video recording in many situations here in Europe (and other 50hz based countries) because there is a prominent light flicker and banding present while shooting under artificial lights that are powered by a 50hz source. If implementing other frame-rates like 24fps and 25fps is tough for the current hardware framework it would be at least great to be able to manually switch and force (in the Meta AI app settings) the automatic exposure system to 50hz based shutter speeds so the 30p video wouldn't flicker. I believe this is a major feature that should be implemented since the glasses are now being widely sold here in Euro

J’ai installé la dernière mise à jour et desappairé mes rayban meta gen2 , depuis impossible de les reconnecter à mon iphone 16 pro max. j’ai tout essayé mm restaurer la configuration d’usine . Pas de led bleu qui s’active sauf sur le boîtier , a l’aide svp 

Hi guys. Ive been using my Vanguards for a few months now. Yesterday I started getting notifications that speakers weren't working and device wasnt charging when placed in case. I have followed all reset, cleaning and case seating tips. I somehow got the speakers working again, but they stil aren't charging past 10% when placed in the case. The icon does show charge but hours later, 10%. Anyone experience this? How did you sort it out? 

Bonjour jai le même problème avec le micro, il ne fonctionne plus. J'ai tout essayé ( nettoyage du microphone,  redémarrage, réinitialiser en mode usine . J'ai fais tout ce qu'on m'a demandé de faire ) mais ca ne fonctionne pas. J'ai acheté mes lunettes aux ÉTATS-UNIS le 8 juillet 2026  mais je vis en Guadeloupe (FRANCE ) . Je ne sais pas comment faire pour faire fonctionner la garantie. J'ai la facture d'achat et la boîte. Du coup les lunettes sont inutilisable. J'ai appelé le magasin où j'ai acheté les lunettes et ils m'ont dit de contacter meta sauf que ca me dit que mon numéro de série est pas pris en charge. Je ne sais plus quoi faire . MERCI POUR VOTRE AIDE 

Hi everyone, I’m having an issue with my Ray-Ban Meta smart glasses, and I’m hoping someone here might have a solution or similar experience.  I bought the glasses just last month, and everything worked fine initially. But recently, the microphone completely stopped working. I’ve gone through all the standard troubleshooting steps, including:  - Factory reset  - Verified microphone permissions in the Meta View app  - Tried voice commands and capture (no response)  - Cleaned the mic ports carefully  - Re-paired the glasses with my phone  - Updated all apps and firmware  - Deleted app and reinstalled   Despite all this, nothing has fixed it. I contacted Meta support, and they walked me through the same steps, but the issue remains. Audio still plays through the speakers fine, it’s only the mic that’s dead, sometimes when recording a video the sound sounds robotic and can’t understand a word. The frustrating part is I paid with Apple Cash, so I

Hi,I am building an Android app for Meta Ray-Ban display glasses and trying to show a blue-colored button on the glasses display for testing color visibility. But instead of appearing solid blue, the button looks pale grey, with only a slight blue visible near the border.Is this due to display limitations, color rendering, brightness, or Ul styling?Are there recommended colors or contrast settings to make colored elements more visible on the glasses display?

Hi everyone,I'm having a serious issue with the Meta AI app when using my Ray-Ban Meta Wayfarer Gen 2.My setup:Ray-Ban Meta Wayfarer Gen 2Xiaomi Redmi Note 13 Pro+ 5GHyperOS 3.0.301.0Android 16Build: BP2A.250605.031.A3The problem started when I tried to import a single 3K video of about 30 seconds.During the import:The phone gets noticeably hot around the camera/SoC area.The Meta AI app crashes.The Android/HyperOS interface also seems to restart: the screen briefly goes blank, then the home screen and icons start loading again.This can repeat in a loop.I also noticed that when the import fails, the temporary cache created by Meta AI does not seem to be deleted. After repeated failed attempts, the Meta AI app had accumulated **more than 50GB of cache**.The situation has now gotten worse: the Meta AI app is currently unusable. Every time I open it, it immediately enters the same crash/restart loop, even when I'm no longer manually trying to import the video.I already submitted a bug

After about 80% the Meta app indicated it would restart my glasses. After several minutes it informed me it could not proceed, and to retry. I went through this loop for about an hour. My glasses did restart during this time, the led flashing white and then red four times rapidly before shutting down.It does not connect via BT anymore, does not respond to factory reset or any other commands. After the four red flashes it remains unresponsive, power cycling just repeats the flashing and auto shutdown. I've done many updates before and never had this happen.Now what?

My Ray-Ban Meta Scriber Optics (Gen 2) developed a periodic audio dropout in locally captured video immediately after the v127 firmware update. Posting the full analysis in case anyone else on v127 can reproduce it.WHAT HAPPENSEvery 1.352355 seconds - exactly 64,913 samples at 48 kHz - the audio track produces one full-scale transient (-0.4 dBFS, about +59 dB above the median level) followed by 130-400 ms of hard mute. Total audio loss is 13-28% of every recording. It sounds like the volume is cycling loud and quiet about once a second.The muted segments contain exact digital zeros, with RMS down to -180 dBFS. A microphone or acoustic fault cannot produce digital silence, so this is a software mute.IT IS A REGRESSIONRecordings from Aug 2 and Aug 9: zero dropouts, zero samples above 0.9 full scale, no periodicity at all (autocorrelation at 1.352 s is r = 0.03 and r = -0.05). Every recording from Aug 11 onward shows the fault (autocorrelation r = 0.74). The v127 update was installed betw

Sent my glasses in for a warranty exchange with the box, charging case and cleaning cloth and got back only some glasses. No box, no charging case, no cloth.. been going back and forth with what I think is Ai customer service for ALMOST A MONTH.. Still have not received any of the items i sent. Has anyone else had this experience? 

I just got these brand new gen 2 meta glasses. I opened them today and only the right speaker plays audio. The left speaker is dead. I tried force restarting and unpairing but still nothing. Is there any way to fix this? I dont want to have to return this because Im supposed to take this to a trip in a few days.

I purchased Oakley Meta Vanguard in Poland specifically for the advertised Garmin and Strava integration. I am located in Jelenia Gora, Lower Silesian Voivodeship, Poland. Setup: Glasses: Oakley Meta Vanguard (latest firmware) Watch: Garmin Fenix 8 Pro Phone: Samsung S26 Ultra Region: Poland   What happened: Initially I had Garmin and Strava visible in Meta AI app (English US), but units were in miles. I was advised to change Meta language to Polish to get metric units. After switching Meta AI app language to Polish, Garmin and Strava disappeared from Connected Apps completely. I tried to fix it by creating 3 additional Meta AI accounts, changing language, using VPN to US, reinstalling Meta AI, Garmin Connect and Strava apps. Nothing worked. I deleted the extra accounts and stayed on my oldest, main account (this one). Now I have NO Garmin and NO Strava integration at all, even when I set Meta AI app back to English (US) and use VPN set to US. It briefly appeared once and then dis

I just received my glasses, but the left lens is slightly chipped at the edge, and the Transitions feature isn't changing color.

The case is not charging. Therefore, the glasses are not charging 

I am writing to formally escalate my ongoing issues regarding the Neural Handwriting feature and the new app design, and to express my extreme frustration with how this situation has been handled. According to your public announcements, the Neural Handwriting feature has been released to "everyone." However, I still do not have access to it. When I previously contacted support, I was repeatedly told by your team (including in correspondence on July 12, July 21, and July 25) that the feature was restricted to users located within the United States. This directly contradicts your public messaging. Furthermore, I purchased this device while in the United States, only to find that its core features are artificially limited simply because I am now using it back home in Australia. It is incredibly frustrating to invest in a product under the assumption of full functionality, only to have those features disabled based on my geographic location. While I understand that your Terms of Service al

I get a message saying my speakers don’t work and I can’t make phone calls or listen to music. The glasses also will pair to my phone, but the glasses seem like they’re off. The capture button does not work. The LED light does not come on and when it’s in the charging case the light always is yellow, when I take it out of the case. The light is green. Please help 

Hi i’m also experiencing the same issue with the garmin and strava apps, I tried everything updating the app, restarting both devices even doing factory reset on the vanguard, and none of them worked, both apps doesn’t appear to me on the app neither Strava or Garmin Connect, the only ones that appear are Spotify, Apple Music (on the iphone) and Amazon Music. I managed to get Meta Ai on my garmin connect but not on the meta ai app...Please adviseI purchased them in london but am based in South Africa.  

Hi.I'm using an iPhone and have the following issue trying to connect my Meta AI app to Garmin Connect. Starting in the Meta AI app:Open Devices -> Vanguard -> App connectionsSelect GarminPress "Connect Garmin"Press "Yes, allow" on "Allow connection to Garmin?" screenThis open the Garmin Connect app on a "Meta AI" screenPress "Agree" on "Connect with Meta AI?" formThis opens a link to facebook.com in Safari. I'm not sure what the full link is.What appears is my facebook feed, with a callout box at the bottom of the page reading "The link you followed may be broken, or the page may have been removed"My only available action at this point is to press the "X" button to dismiss the error message.If I task-switch back to Garmin Connect it is on my landing screen.If I task-switch back to Meta AI it is showing a blank white screen.This process is 100% reproducible.I can confirm that all of the relevant apps are up to date, and that my phone is on the latest public iOS.

 Hello, I'm having an issue with the Garmin and Strava apps. I live in Berlin and I bought glasses in Germany.I have the app up to date, tried restarting both devices, and even doing a factory reset on the Vanguard, but none of them worked.Neither Strava nor Garmin Connect appears on the app - the only ones that appear are Music apps.  

I'm requesting a manual OTA update for my glasses. Device: Blayzer Optics 00KL - Blayzer Optics Clear Current firmware: Release 127.0.0.150.436 / Version 9559480034101290 Case version: 2.7.4 App: Meta AI latest on iOS 26.5 5G Region: UK Serial: *********************** Case serial: ********************************** Issue: Stuck on 127.0.0.150.436, shows as up to date. Factory reset + re-pair + charger + WiFi tried, no update appears. Need v2.x for WhatsApp announcement / readout fix (currently says "can't read messages right now" on iOS 26.5). Please push OTA to v2.x to my device by serial. Thanks.

The weirdest thing happens, the glasses would connect when i don't have them on, associated as I put then on my face or pick them up to put them on my face it disconnects, does anyone have any help for me on this 

Got ray ban meta been unable to change the voice done it on app but glasses won’t change