Troubleshooting

HelloI have an issue with my vangaard glasses, the last two times I have been out riding they dies and says 5% after 20 min when I start the is on 100% and when I get Home an charge they are on 70% am i the only one with this issue?

I have had my meta ray bans gen 2 for about 3 months now. I stopped wearing them for a few weeks, I recently started trying to wear them again but they only connect when i don’t have them on and once I put them on they disconnect. I have done a factory reset and even turned them off and back on after a few seconds to see if it would fix the problem but I’m still having the same issue. What can I do to fix this problem without having to buy a brand new pairI haven’t damaged them in anyway and I always make sure they are in my case when they are not in use. I have done everything that I can to try and fix them but nothing is working and i’m starting to get frustrated because of all the money I spent on them for it not to work anymore.

Hi All,I am mute and cannot respond verbally.When I use Meta AI to perform an action (for example, taking a photo and sending it to a contact), Meta AI asks for a final confirmation before completing the action. The issue is that the confirmation appears to require a spoken response. I have tried the available touch controls on the glasses, but I have not found any gesture that confirms the action.Is there any accessibility feature, touch gesture, button action, or setting that allows users who cannot speak to confirm Meta AI actions without using their voice?Thank you.

After updating my Ray Ban Meta Generation 1, they stopped working. I want to restart them, but they don't work and the LED doesn't even turn on. I've followed the instructions I found online, but they still don't work. The only way to get the LED to turn on is to hold down the capture button and slide the power switch at the same time, but this doesn't help me at all. I thought it might be the battery, but I've charged it many times.

I attempted to turn on my glasses and they just pulse white continuously on the rear facing LED. It has done this for over 2 hours, whether the power switch is on or off. How can I get it out of this state.

The quality of my footage looks great on the Meta AI app, but when I add Garmin data and save it to the phone it butchers the quality and compressed a 3min 3k video into 90mb so it becomes pretty much unusable.. Any tips?

I have only used it about 5 times. The glasses is completely dead and the case only flashes red when glasses placed in the case. I have tried the resets and no difference, cleaned the charge points on both, as well a different C type cable and there is no difference …I also saw that to do a master reset on the case with the glasses inside and when the case light changes to white to release the button but that too immediately goes back to the flashing red.

Hi everyone, I'm hoping someone can help me or that a Meta employee might see this. About 3 hours ago, I was using the Meta app and selected specific photos and videos to import into my phone's gallery. I did NOT delete anything – I only imported selected files. However, after the import, I noticed that ALL of my photos and videos that I had taken within the Meta app were gone. They were completely deleted from the app, even though I never intended to remove them. To make things worse, the files did not even make it into my phone's gallery either. So right now the photos and videos are nowhere to be found – they are gone from the Meta app AND they are not in my phone's gallery. They have essentially vanished completely. Since this happened only about 3 hours ago, I'm hoping that the files might still be stored somewhere in Meta's cloud and could potentially be recovered. My questions are:1. Why did importing selected files cause ALL my media to be deleted from

After the latest update. My App for Meta Wayfarer says speaker isn’t working. I’ve tried Force Restarting, Deleting and re-installing the app but still the speaker isn’t functioning. What should I do next?

Hi, is anyone else having issues with the Rayban Wayfarer Gen2's Hey Meta not reponding at all or responding very very late after today’s update? tried force restarting the glasses and the iPhone but for no avail.

For the past two days, my Ray-Ban Meta Gen 2 sunglasses haven't been reading WhatsApp messages or notifications.

Ordered replacement lenses in Prism Rose Gold on May 5. Every couple of days receive a new notification with estimated shipping date of 4-5 days. Order still not filled a month later.

Hi everyone, I recently purchased a brand-new Meta Ray-Ban Display. However, the Neural Band cannot charge at all — no indicator lights or response when connected to the charger. I tried to register the device using its serial number, but the support page shows an error message saying “We couldn’t find information for this product”, so I can’t submit a support request. Has anyone experienced the same issue?Is there another way to contact Meta Support or get warranty service for this product? Any help would be greatly appreciated! Thank you 🙏  

Hello! I had to reset my VR headset because I lost my password. After resetting, I reinstalled my app (Mondly), but I lost my progress in that app! Does anyone know how to recover it? Please !!

Buongiorno,Quando effettuo chiamate con i miei occhiali, le persone chiamate non mi sentono bene, sentono la mia voce ad intermittenza e sono costretto a spegnerli.È il secondo paio di oakley meta hstn xhe provo e ho avuto lo stesso problema con entrambi.Ho provato a ripristinare il collegamento, gli occhiali stessi, a cancellare cache, ma il problema persiste. Avete suggerimenti?Qualcun'altro ha lo stesso problema ? Grazie

For the past couple months I had been using Quick Connect to send photos to WhatsApp using the touchpad. It was very convenient not always having to talk to send pictures. I tried using it today and the feature was just gone? I haven’t found any documentation saying that this was removed so is it an issue on my end? I understand that some features are rolled out randomly but I’ve never heard of features being taken away. Does anyone else have this problem?

My glasses dont charge.A green light appear for 5 seconds in the front case button when I open or close the case (also if a put the glasses inside)If i press the back case button for 10 seconds approx a white light appear for 5 seconds 

Hi everyone,I'm unable to update my Ray-Ban Meta glasses (Scriber Optics 01MM). Every time I tap "Install update" in the Meta View app, I get the error: "Unable to complete the update. Your phone can't connect to the temporary Wi-Fi network that your glasses use for operations that require a faster connection. Restart your glasses and try again."Device: Xiaomi 15TOS: Xiaomi HyperOS 3.0.302.0 (Android 16)Meta View app: latest version from Play StoreGlasses: fully charged in case, Bluetooth connected, restarted multiple times What I've already tried:- Restarting glasses (5-second hold) and phone- Disabling mobile data before starting the update- Disabling both Wi-Fi and mobile data- Forgetting my home Wi-Fi network- Reinstalling Meta View app- Checking Wi-Fi advanced settings for any auto-switch toggle (there is none on HyperOS 3) The root cause seems to be that HyperOS has an aggressive cloud-based Wi-Fi switching system (cloud_weak_network_switch_enabled) that automatically d

Was wondering if anyone knows a way to retry an attempted auto edit of a bunch of clips that were taken via Autocapture. I ran a 10k recently, and all of the clips were imported, but the auto-edit failed and some clips didn't fully get processed (still have the raw fisheye look to them). Before the error was dismissed, I think it read something like "error with cloud import". (I have cloud backups on)Is there any known way to "redo" the import or attempt to re-edit the clips? Now I'm just stuck with a handful of full-processed, non figheye'd clips in a sea of raw captures that aren't usable. Thanks! 

Hello, I recently began to have a problem with my oakley meta HSTN glasses, when I turn them on they start blinking white, and after I put them on the led turns red and disconnects, i noticed that when i don´t open that much the glasses they do not disconnect, but when stretching a little bit like when you put them on they turn a red led and disconnect. I also noticed that for some strange reason when I put pressure in the sides where the on/off button is located, they don´t disconnect. I already tried to force restart: didn´t work, factory reset: also didn´t work, unpair and pair: didn´t work, and also uninstalling the app and installing again while trying to pair: doesn´t work, so I really need help because im getting a little bit anxious :(

Hi, my gen 1 Skylar glasses will work with Bluetooth if I make the call from my phone, but if I ask the glasses to make the call it says connect to the Meta app. The meta app is already open and works with my other Headliner glasses, but not these.I have checked all the settings and they seem fine. They will play music from the Amazon music app, but will not make a call from a voice prompt.Is this a problem that cannot be solved? Thank you in advance for any insights. 

Hey everyone,Right after installing today's firmware update, my Ray-Ban Meta glasses (RB Meta 028J) completely lost touch and button functionality. The capture button doesn't respond (no LED, no audio cues), and the touchpad is dead.Interestingly, inside the Meta View app, the glasses are now listed twice (duplicate entries) under the menu.I have already tried unpairing and repairing the glasses twice (including a clean reinstall of the app). It only fixes the buttons for a few minutes, and then the controls freeze and stop responding all over again, while the duplicate entry remains in the app.Anyone else facing this after today's update? Any permanent workarounds?

It says speakers arent working. You wont be able to listen to audio until speakers are fixed. It all happened out of nowhere please respond ASAP.

Hello,I bought lunette last generation last April and I can't use my glasses with bluetooth to listen my tv for example. It's possible or not to use mummy glasses with other device to use Bluetooth please ?Other questions about focus conversation in France, do you have a date please ? Or a year ? I am waiting this functionality to improve my conversation in restaurant for example.Thanks 

[HELP] Can't reconnect Spotify on Meta Ray-Ban after factory reset – Connect button doesn't open Spotify auth screen Hi, I'm having an issue reconnecting Spotify to my Meta Ray-Ban after a factory reset. Here's the full timeline: **Timeline:**1. **First setup** – Connected Spotify successfully, everything worked fine2. **Factory reset** – Lent the glasses to my sister after resetting3. **Factory reset again** – Got the glasses back and did another factory reset for my own use. Now Spotify no longer works **Current symptoms:**- When I say "Play music on Spotify," the glasses respond: "I can't do that on your glasses"- In the Meta AI app, when I tap "Connect Spotify", it does NOT redirect to the Spotify authentication screen at all (it did redirect during the very first setup)- Despite no auth screen appearing, the app shows Spotify as "Connected" immediately after tapping the button — as if the connection succeeded, but it clearly hasn't- The connection simply does nothin