VR Forums

Hey everyone, I'm looking for some help here.I haven't used my VR headset in years and have finally decided to get use it again. I have the Rift S and have done all the updates needed to get the Meta app on my desktop up and running and connected to my headset. There are three issues:My headset is stuck on the 3 dots loading screen.I can't get connected with customer support. When I try to contact support, it says "We couldn't find any devices associated with this Meta account". My email I am using is indeed the same one I have always used. When I try to verify with another method it asks for my email, headset serial number, or order number. When I enter any of these it says no device found. I am not making any typos.When using the one time coupon code to redeem all of my app and in-app purchases that I was emailed by Meta Quest when the change over / migration happened, it redeemed nothing. All of the apps I paid for are nowhere to be found.I understand that with the change from Oculu

So I have tried to add a back card credit card and I have bought a gift card and it still won’t let me buy anything. It keeps telling me I need an appeal. Any help would be appreciated 

Hallo zusammen, ich habe ein Problem mit meiner Meta Quest, da mein Konto aufgrund einer Altersverifizierung gesperrt wurde. Leider habe ich inzwischen eine neue Telefonnummer und kann den Verifizierungscode nicht mehr empfangen. Der Support ist leider nicht verfügbar, da mein Gerät gesperrt ist. Ich hoffe, dass mir hier jemand weiterhelfen kann oder vielleicht einen Tipp hat, wie ich trotzdem Unterstützung vom Support bekommen kann.

Hi All, I'm seeing that this long awaited feature is "available" - has anybody been able to do this yet?  Are we still waiting for an update?When I'm looking at the menu with my hyperscapes I see the greyed out "you can invite people when it is joinable" button. Thanks.

Hi,I would like like to Hyperscape capture in vehicles but it states you need to be on a strong Wifi, has anyone captured outside without being on there home or office Wifi and if you did how did you do it?Thanks in advance, Stephen 

I can't access my account after purchasing the new meta quest 3, I never had to give a authentication code with with my quest 2 with I just sold Dec 23, 2025 and purchased the new meta quest 3 on the same day. My account on my quest 2 with all the games I purchased I can't access because I can't set up the google authenticator the barcode just still say loading for the last 5 days. I am so frustrated I started a new account but by doing that I have to re-purchase all of my games and I should not have to do that. I sent a private message I sent a security message, I have sent so many messages with no help at all. 

I have a Quest 3. My son has a computer. He wants to use Link to play PC games. Attempting to login to the desktop Link app with his account results in an error saying something like no permission or unauthorized or something. When I login with my account on Link it lets me do so, but then attempting to link via his account on the Quest 3 headset results in a message stating "blocked" or similar and prompts that the parent can update his account to enable Link access. There is no such menu option in Family center to enable linking. Additionally, when not connected to his PC, while logged in through his Meta account, going to settings > Link and attempting to enable results in the same message; something about it being blockedWhere can I enable my son's meta account to connect via Link. Currently he cannot connect to his PC with the Quest 3, unless he uses my meta account on both the headset and the desktop software.I see no option in the family center to enable Link

Hi guys! Do you have any tips on how to clean the face mask of my Quest 3S? For example: what soap should I use? What water temperature should I use to wash my mask?

I have tried everything to fix the tracking even factory reset still its very bad. 

I just got 3 headsets up and running in my house.  Two look like what I am used to, but one headset with one account looks completely different and from what I have looked up it is this Navigator option.  The thing is though, on THAT SAME HEADSET if I log in to my account it looks Normal without the Navigator settings.  How do I change the other account that is stuck in this Navigator GUI back to the original way as it is causing my daughter to get very frustrated because she doesn't know where to go and I can't tell her because I don't know how it works.Essentially I want all the logins and all the headsets to look the same.  So my question is how do I put my kids account back to looking like everyone else's account and not be in Navigator?

Hallo,ich habe für ein Elternteil und ein 14 jähriges Kind ein Konto erstellt und eine Elternaufsicht eingerichtet.Wenn mein Kind ein Spiel USK 16 herunter laden will, erscheint nur der Hinweis, dass dies nicht möglich ist, da USK 16. Es besteht nicht die Möglichkeit eine Anfrage an das Elternteil zu schicken. Dies sollte doch eigentlich gehen.Wie kann ich das erreichen?

Hi, I need help with a very specific problem regarding the Group Call feature on my Quest 3.On my friend’s Quest 3, the call interface works perfectly:There is a green "Call" button on the bar.Next to the Mic/Speaker icons, there is a Screen Share button (a square with an up arrow).When they click it, they can choose "Entire Screen" or "Specific App" (similar to Discord).However, on my Quest 3 (see attached screenshots):The call bar is stuck in a minimal mode showing only Microphone and End Call.The green "Call" button is missing. It is replaced by a profile icon that does nothing when clicked.The Screen Share button is completely missing.My device is already on the latest version. I checked for system updates and there is nothing else to update.I also searched every corner of the Chat app settings and call settings, but there is no mention of screen sharing or any way to enable the full call UI. I tried expanding the UI and switching themes (Dark/Light), but the Screen Share option si

My sister bought a headset, I sent her my referral code.  She used the link, created an account and it’s all registered on the app.  No referral is showing for either focus though, if I login to my account on the website it shows the referral claimed but no device activated.  The device is fully activated via the app, if she try’s to activate via the website instead of the app it then says she has no account registered to the email address she is using and won’t let her create one with tgat email address! its absolutely ridiculous, making it so hard to claim the promotional credit over Christmas and no support we can contact or flag this with.Has anyone had a similar experience or any idea how we can rectify it?

PLEASE HELP! I bought 2 quests 3s headsets for my kids for christmas off of amazon and they were working fine for 3 days until 1 of them just shut off mid use and went all black. the charging light wont come on or anything, ive tried holding the power button with and without the volume button and nothing happens visually or audibly. when i tried going through the support page i get stopped because my devices dont show up under the my devices tab even though purchases were mad from them, and media has been saved from them. i have tried putting in the serial number but for some reason it says "support isnt available for this device" so i cant escalate to a real person to try to help me figure this out. please help, my son loves his headset so much and he is very upset with this

Quest 2 Right Controller flashes SOS (3 times) then dies. Won't enter pairing mode.Hi everyone, I need technical advice. My Right Controller disconnected and I can't get it back.The Symptoms:- I unpaired it from the app to try and reset it.- Now, when I insert a battery, the LED blinks white 3 times and then shuts off completely.- Buttons are unresponsive. Holding Oculus + B does nothing (no light).Troubleshooting steps I have ALREADY taken:1. Batteries: Swapped from generic heavy duty to brand new Energizer Alkaline.2. Swap Test: Took the working battery from my Left Controller (which works perfectly) and put it in the Right one. Result: Still just 3 blinks and dead.3. Foil Trick: Used aluminum foil to ensure contact with the positive terminal. No change.4. Force Reset: Held down buttons for 1+ minute while inserting battery. No response.Is the "3 blinks on battery insertion" a code for hardware failure/short circuit? I want to avoid opening the hardware/RMA if possible. Is there any

I had my original meta quest stolen and they did something to my settings that I can’t seem to undo. I bought a new meta quest, logged in, and I made sure that my language was in English, but I keep getting all of my notifications in Spanish. Is there something different that I have to do?

Hello everyone.I've had this question since day one. Is it normal for the images seen through the headset to be blurry? While they're perfect in apps and games. Thanks.

On numerous occasions i've tried to change my Date of Birth at auth.meta.com and it has not worked and said "Cannot change birthday, contact support" I've even tried the Facebook method and it still hasn't worked, I just got my Oculus quest 2 yesterday, so if that has to do anything please tell me. Thanks! 

I’m having trouble pairing my device and using it. It’s asking me for a 5 digit code?? 

I recently got a 3S for Christmas and when I tried to access Worlds through the device it wouldn't let me saying it's unavailable. Then I tried it on the mobile app and it said that my account is restricted for violating several rules. It told me to check my email and there was none. I checked my account standing and it says that it is perfectly fine. I talked to the little AI helper but it's telling me to do things that are literally impossible like submitting an appeal when there is no option to do so. I can't find anywhere to talk to a real person at meta to fix this as I can only assume that this is a bug because I didn't magically violate several rules on VR before even having VR.

i'm not trying to be a picky **bleep** or anything, but like can we please shove those off of the store and let them move their way to itch io because everytime i'd wanted to explore the quest store it's always these gorilla fangames and they're actually starting to get on my nerves, that's the kind of reason why i switched to the steam store instead.

idk how to fix it

My boundary is always on Roomscale, and I always play on Stationary. Every time I play a game on v81, my boundary is set to Roomscale, and I have to reset it. Is there any fix for this? 

I got 2-3s for the kids and I for Christmas I was able to get my account set up and do the 3 month trial of horizon plus. I the created and set up my kids 2 accounts on each headset. At first I thought all was work g great, but then over the next couple days I noticed a couple issues. These issues have alternated from headset to the other, I do not believe this is a headset specific issueIn the meta horizon app I am only able to connect to 1 headset, the other tries to connect and says not found, unable to cast to my phone, but if I select cast from the headset, it works fine.2. kids accounts  do not show any games that I had downloaded through the horizon plus app. Tries to make them pay for games.

Hi. Is it possible to have the main account (mine, an adult) be the main account on both headsets, and my kids each use one with their own kid profile? In the headset, I cannot see the profiles I set up online for my kids. I am getting super frustrated!