VR Forums

After the mid December update, my backup battery (Kiwi) stopped charging my headset, the Oculus charger and block also would not charge the headset.  The only thing that would charge it was a USB A to USB C charger, but only gave a slow charge.the Kiwi battery back up has been hooked up for a year solid so i know that there is nothing wrong with the charging port. still visually inspected, it is clean and no loose movement in any cable connections when inserted.after going through all of the trouble shooting and trying a new BOBOVR pro back up i did the factory reset.Now any of the USB c to USB c connections i try including both battery back ups work, but only if inserted upside down. that is not a workable solution for the battery backups, they do not have enough slack to invert.Anyone else having this issue since the December 2025 update.Meta is less then helpful giving the same prompts over and over and then trying to sell me a refurb.

Every time I try and buy something it always says request can not be completed until further actionHELP

airlink has worked fine until today. all audio is gone but outside of link is fine. ive deleted all third party softwares and voice changer apps and rebooted my computer multiple times. ive tried every solution on here but nothing works. here are my settings.output:input: link app:quest settings on link app:please im a somewhat popular streamer i need the solution quick

Im trying to get my moms old quest 2 to connect to a new Facebook account. I have signed in on mine as it was already on the device but the original admin account was lost.  

The room where I currently use my Quest 3 has two very specific features:low ceiling - I cannot fully extend my arm upwards without touching the ceilingsloped ceiling - the ceiling goes from being flat into a slope at one point (giving the room a "right trapezoid" side profile) - this creates a space where I cannot move my head because of the slope, but I am able to use my hands there, as they are lowerThe current "2D" boundary system only accounts for the floor and walls. This means I cannot fully utilize the room for movement. I frequently hit the ceiling with my controllers, which constantly pulls me out of the experience and limits immersion (it keeps me on a constant "lookout").The problem could be fixed by the implementation of a "3D" boundary system, allowing users to set a specific ceiling height or define a custom sloped ceiling. I believe such upgrade could improve not only my VR experience, but also those of many other people.

i just reported it as a problem on the meta horizon app every time they tried to do it. if they dont want customer service agents to be replaced by AI they’ll stop pushing people to go get lawyers and stop trolling people into doing things to destroy the company they inherently work against. like why couldnt just one person quote the warranty, TOS —ANYTHING— to tell me why i couldnt use my warranty??? i certainly put screen recordings of me opening the very warranty my headset was subject to and scrolling to the exact section, and highlighting the scope of coverage and i even get these folks to reveal that they see the vids and pics before they can lie about it (after which one guy even ran away)i must ask: is the whatsapp number compromised? 

Hey everyone,I just bought a Quest 3 from Best Buy a few days ago and set it up through the Meta Quest phone app. Everything works fine on the headset itself, but I’m running into two issues:The Batman game promo that was supposed to come with the headset never appeared in my library or “Purchased” section.When I log into my Meta account on my computer, it says I don’t have any devices added. If I try to add my Quest 3 manually with the serial number, it tells me there’s no device with that serial number.I’m 100% sure the serial number is correct (I even double-checked O’s vs 0’s). The headset is definitely authentic since I bought it sealed from Best Buy, and it works fine for playing games.The problem is when I try to contact Quest support, it blocks me because my account supposedly has “no devices.” Even though I am logged in on my phone app, support still won’t let me proceed.Has anyone run into this before? How do I get my Quest 3 properly tied to my Meta account so I can claim th

12/11 i cannot add a new card whether its on the app, on 3 diff web browsers on my computer.. clearing caches does nothing, it says its an account restriction so.. if theres a single human being who works at meta please override whatever account restriction is preventing me from giving you money. Unbelievable.The ai chat was of absolutely no help whatsoever. It just made me angry how much time I spent not getting help in any way shape or form. I need human assistance

Just bought a quest 3.My debit card is paired to my meta account.However, i am still unable to add my card as a Payment method on the meta horizon app, and get an error each time.I've tried multiple cards, nothing.No update needs to be performed. I have tried using a computer, phone and the actual headset. Even switching to cellular data.I have bought multiple things online lately, and the bank allows international purchases so I don't think it's on the cards end.I have restarted the device multiple times, tried on different days and nothing seems to work.There are a few cases online with the same problems, but they seem to have been fixed using instagram or facebook, which I tried, and they accepted my card, but it still will not add my card into the 'payment method' slot.Or they only use gift cards, which seems like a serious downgrade.Please help before I go and refund this VR before I ever got to play it. 

Hello,I’m unable to purchase any games on my Meta Horizon account. Each attempt shows this message:“Report was not completed. We detected unusual activity on your account… Try again later or visit the Help Center.”This looks like an automatic security block, but there’s no clear reason for it and everything on my side seems normal. I’m asking for this to be reviewed by the appropriate technical/account security team so the block can be removed.Details:Device: Meta Quest 3Platform: Meta Horizon / Quest Store / webPayment methods: card and Quest CashVPN or travel: noAny help or guidance would be appreciated. Thanks.PROBLEM 

in the past ive tried to link my card to my meta account rpetatively and I got a giftcard today to buy a game. It says I have the money but it doesnt let me buy it due to "something unusual" Please help

I’ve tried several different cards thru the app and thru the headset it self and it still won’t work. Can some body help me out 

I recently purchased a META Quest 3 with the expectation of receiving $30 as told. But not sure if I will as I do not see this. How do I find out?

Having difficulty pairing to my phone. It will find the phone.  Mobile app wants a 5 digit pairing code but the 3s is giving me a 6 digit code. 

I typed in the website address exactly not using google search, entered the code then my email but it keeps saying my email has no account associated with it. I’ve been talking to AI, which has been useless and there’s no human customer service that’s useful. I already want to return my Meta Quest 3  

Hi everyone,I’m using a Meta Quest 3S running version 81.1034. My A-button works fine during setup and inside games, but it stops working in the main system UI/menu after the update.I’ve already tried unpairing/re-pairing controllers, rebooting, and even doing a factory reset — the issue remains the same.Has anyone else experienced this after updating to v81.1034?  I’m trying to determine if this might be a new software bug or something specific to my unit.Thanks!

My 10 year-old son mowed lawns all summer to save up a MetaQuest 3S and we are having a hard time setting up the device for him. I created an account for him by folowing all the instructions. When following the prompts to add a device in the Meta Horizon App, I see a check box to add my child to the device. But nothing happens. I try to add the child by selecting Manage Profiles in the device settings and get an error "Failed to add profile to the headset. Try again later." I can't add him in the "+add a profile" in the device also. he doesn't have an email address associated with the account and was never asked to provide one since he is 10. What is the solution here? He is very upset that all the money he saved is wasted on a terrible experience.

I start by apologizing if there's already some topic about this, but I'm currently fuming and need some advice before making decisions. I'd really appreciate a link to a valid topic if already exists.Without going into detail, someone insisted in trying my Meta Quest 3, and made a ruinous fall due to headspin despite warnings (they're fine), and now, while using the headset, the top left corner looks distorted, in a way that really bothers normal use and sends the view out of focus.Doesn't seem to have any visual damage on the outside, external cameras or lenses. Does someone have any advice? Thank you all in advance, and Merry Christmas.

when i try to link my vr headset its loading endlessly and doesint load, i did every thing did a factory resets adn dowloaded programs fresh new 

My kids just got a Quest 3 for Christmas, and I have setup my account and a account for my 10-year-old without an issue.  I am having a problem creating an account for my soon to be 15-year-old.  I have sent a invite to their phone.  When they try to create a Meta account get the following error "Something went wrong - You're unable to create an account based on the information you have provided".We had tried all options but still unable to create the account.  The biggest issue we have is that we live in Australia and we have the new law that stops under 16 having a social media account so how do i get an account that i can supervise without creating a false account that allows them to have access to apps that i don't want them to?? Any help would be wonderful as they are wanting to use it 

Hi all,So, I've been on v81 for about a week now, but since the update I only have access to pass-through. I have no immersive home at all. When I click the left menu, I can choose to pin the mirror and the horizon worlds portal and that's it. Anyone else had this issue?

This has been an issue for me at some point after an update to the app, and whenever I have the app opened with the "Client.exe" running for some unknown reason, my wifi speed flipping TANKS. This has never happened before the rebrand of Oculus Link/updateI tried messing around with the prefered band in device manager, setting eveything to 5ghz and nothing worked...PLEASE... HELP...-without app opened-app opened (THE UPLOAD IS BELOW 0... HOW IS THAT EVEN POSSIBLE...) When i tested the speed of it, in the middle of the testing I opened the app and then it drops significantly... it limits the max to only be 10mbps.-"Client.exe"

On the morning of 12/26/25, I received an email stating:Hi [User],[Child] can’t use their Meta account right now because of an issue with your account.To allow [Child] to regain access to their account, they will be able to ask another parent or guardian by January 25 to take over managing their Meta account.If [Child] doesn’t take action by January 25, their account will be permanently disabled and they’ll lose access to their apps and in-app purchases.Thanks,The Meta account teamThe email does not include any link for appeal or opening a support ticket.Here's the problem. My account shows no issues at all. Other than this email, I didn't receive any notification of suspension or any other problem for me to address. I don't even use my account for anything other than approving/denying parental controls requests from my child. They simply locked my child's account and left me absolutely no avenue for resolution. The kicker - I'm an only parent. There is not another parent to pass off F

This has been going on for like a month and I made an appeal, but I haven’t got any email telling me that it’s been fixed

Evening!Please help..Brother got Quest 3s for Xmas he is 13yrs in Australia. Now first issue as I (18+) am the parental guardian and have created a Meta Account and downloaded the Horizons app to allow permissions on certain games.One in particular is Bonelabs, we had trouble with no option to send a purchase request to me as the guardian. So I gifted it. He received the code and still had to send a request to allow access. But no option to ask to send access. Figured out to go into apps searched Bonelabs and I could allow access, Nope! Notification pops up that I cannot allow access to persons under the age of 18yrs as it is age restricted in our region. Well we have decided to get a refund with no luck with no option under my purchase on the Horizon app 3 dots give me nothing but details no refund options and Meta website says it cant find any purchases on my account to place a refund, my little brother technically cannot refund it as he hasn't been able to even accept the