VR Forums

It keeps saying worlds not available so I can't get into any live world 

My Meta quest two is black and I could hear the sound. It will show the Meta quest sign and sometimes the bubbles. I don’t know what’s wrong with it. I tried to do where you hold the power button and the volume negative and then do boot I even factory reset it. I don’t know what’s wrong with it. It was not mine. It was someone else’s. I know it worked before I don’t understand what’s wrong with it now I’m new to having one of these so I’m not very familiar with how to do it so please treat me as a beginner.

I am running a Quest Pro and this has been an issue for a long while.At first, I would hit 30% on my headset's battery, then it would drop my WIFI connection. If I tried to reconnect, not a single SSID would show up on the list. Trying to turn the WIFI module off and on did nothing but freeze the toggle state to "off." Only when I let the headset charge past 30% and restart did it allow me to connect to WIFI.I normally stick to 6 GHz, but this issue still occurs on 5 GHz.Over time, the percentage that would trigger the WIFI to stop working gradually increased. Now it happens at 54% battery. And it is now often complemented by UI and passthrough freezes. Factory resetting has not helped.I'm wondering if this is a symptom of terrible battery health and if anyone has recommendations for battery replacements? I normally keep powered, but I have noticed way faster depletion when I'm on battery.Thanks.

Device: Meta Quest 2.Device Info:Serial Number:1WMHHA63LJ2116Boot Slot:ASecure Boot:YesLock State:LockedBuild Variant: UserModel Revision: Hollywood (DVT)RAM Size (MB):6093 (3 Partitions)Description: I remember it happening around the late night on the 6th of December 2025. I was inside of VRChat at the time, when my headset suddenly reset and booted back up with an update. I spawn in the Horizon Central Environment, It showed me this "Welcome To Passthrough" popup, I click through the pages and close it, but then I realize I can't open my menu, and the popup from before, it just keeps showing up again. I also notice that when I go to the Power Down Menu, I can see a portal and a mirror that don't show up with the "Welcome To Passthrough" section. I don't know if anyone else is having such an issue, then, or now. I have Tried a Couple Troubleshooting methods to get out of this, but to no avail.Hold the power button for about a minute.Hold The Power Button and the Volume Down

Hi, I bought a quest 3s for my son for xmas. I have followed all the extremely painstaking steps to try and set it up for xmas day, ive got to the pairing page on the app, and im hitting the blue continue button and nothing. Its not doing anything. Ive restarted both phone and quest. Reinstalled the horizon app. Nothing. Completely non responsive. The quest was on 100% and in 30 mins of trying to sort this out its down to 45% really!? Starting to regret this purchase. Any help greatly appreciated 

I have been banned on your platform twice in less than a week I have done nothing wrong the thing that they have said that I’ve done is not true I have no way to contact any form of support and all I can do is submit an appeal and wait until it’s convenient for someone else to look at it and decide if I should be unbanned or not I need somebody to help me with this issue I’m willing to give every form of verification needed to get my account on banned but somebody’s spam reporting my account and there’s nothing I can do except just deal with the ban and I didn’t do anything wrong

Please Help

I seem to be having an issue that was relevant 6 months ago, yet none of the recommended fixes worked for me, so I'll be taking my chances here.The left controller works completely fine, however on my right controller, none of the triggers works. Both the grip and index triggers does not trigger in game, or in menu. The capacitive sensors work flawlessly, though, and track how close my finger is on the index finger trigger just fine. The buttons and joystick work fine, too. It's just those two most important buttons that do not work.I've tried unpairing (on headset and on app), removing the battery on the controller for hours, resetting my headset, and none of it worked.Help is greatly appreciated!

Hello! So I was hoping to not have to make this post but now I have to it has been a month since I sent in my controllers right and left to get replaced under warranty..... I still have zero idea why it's taking so long I have gotten the same answer over and over again with zero updates from meta on why they will not send me my controllers no matter how many times I talk to support they will not and do anything at all I am stuck with a headset I can barely use and I don't know what to do anymore

Hi there!In the past, I could go live to Facebook and you could hear all participants.Since some monthes now, you can only hear me, myself. How can I go live so that the other participants will be heard too? Someone told me a mic. But in my headset....?Do you have tipps?Vanessa aka digital.bohemians

Nie mogę kupić w żaden sposób gier pokazuje mi taki błąd ( załącznik ) czy poprzez support udało się komuś to naprawić?

my quest 2 turns on but when i enter the pass through i cannot go any further. There is no continue button, nothing is detected (boundary or controllers). my controllers have fresh batteries and 100% should work. No matter how long i hold the power button nothing happens. The screen keeps blinking. It began in RecRoom. as previously stated the power button doesnt work unless im turning it on and i cannot access my menu so i cannot fully reset the device, and it fails to bluetooh to my horizon app so i cannot do it from my phone. any ideas? thanks.

I have a 3s and want a quest 3 as well so I have 2 headsets .I paid almost 300 for the 3s so dont want to pay full price for a quest 3 as well . Would I be able to get a quest 3 headset only off ebay and use my 3s controllers and charger etc from my 3s ? Can yous help what exactly I would need . Is it just a quest 3 headset and battery .

Headset and phone not pairing after update and code was input

I couldn't find any article or youtube video about this so i doubt it works, passthrough from cameras has high latency adn shows at very edge of play area - not before. I am afraid to destroy something in house. I tried to make steamvr chaperone to work without luck!

There is a limit to the number of times you can change your date of birth. Please contact us to request a date of birth changeSomehow my bday has changed but I can't recover it. It shows me the above message and says to contact support and if I click the button then it only sends me to the how to chage your bday page. What should I do?

Pourquoi mon compte ne se crédite pas de 30 euros. J'ai reçu un lien de parrainage... Ça ne fonctionne pas sur mon nouveau casque  

My sons Quest 3 broke. The head strap has come off right at the charging port. Ive been trying to contact support for help. The webistes as much use as a choclate tea pot. When I put the serial number in its telling me theres no such product when Im literally holding the **bleep** thing in my hand. Theres no option to speak to an actual human being. So can anyone help me to please for the love of god fix this for him please? 

I’m posting this to publicly document an unresolved issue with my Meta Quest 2 that began immediately after a Meta software update and has left the device completely unusable. The headset now exhibits the following behavior: Passthrough flickers continuouslyScreen freezes, brightens, then goes blackControllers vibrate repeatedlyDevice cannot complete setup or the initial tutorial  I have exhausted every troubleshooting method available, including multiple reboots, factory resets, re-pairing, charging, sideloading firmware, and repeated setup attempts. There is nothing left to troubleshoot. I contacted Meta Support and was issued a case number (Case #08886194) During that support interaction, I received a written denial stating that Meta will not provide a free replacement and that my only option is to pay for an out-of-warranty replacement — despite the fact that this failure occurred after a Meta update and was not caused by physical damage or user error.&nbsp

Hi everyone, I'm having a problem with the Meta Horizon app. When I open it, it loads and gives the error: "An error occurred. Please try again later." I've reinstalled it several times, even with a VPN, but nothing helps. (By the way, I live in Russia.)

I recently won a meta quest 2, in a university competition, but I am unable to redeem those 6 games that are include in it, kindly help me and send me the redeem link please its very dishartning for me. 

I purchased a gift card from Wallmart just now.  Went home to activate and the silver tape over the gift card code stuck to the paper and ripped off part of the code from the paper so now I can't read it.  Went back to Wallmart and they refused to exchange the card.  Now I am stuck here on this forum since I can't find anywhere where there is a number I can call to resolve this issue.  Can someone from Meta please respond to me directly before I contact my credit card to stop payment?

Im setting up an account for my 10yr old. Ive got as far as entering their name and being given a childs username. Wheb i oress continue, the wheel spins once and nothing happens. Tried it on my phone, on my ipad, on my laptop. Its frustrating. My internet is fine, tried both wifi and mobile.  Turned off my vpn in case that was it. Meta, pls help - this is frustrating. Thanks in advance! 

How does this thing work I do not have an organization 

Thank you to anyone reading this thread.   Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the account switcher, it sat there for about 15 seconds, before a diagonal black-and-white pattern showed up for several frames followed by the headset completely shutting off. It is not responding to the power button, and charging the headset doesn't have anything pop up on the screen. No LED lights show up either. I'm going to be RMAing this to best buy soon if there is anything that works to fix this as I assume this is hardware issue, but if this happened to you please give me a solution.   Also by the way because of a glitch the headset isn't paired to my phone at the moment (which only makes this situation even worse) so this headset is basically a paperweight.