VR Forums

I have a metaquest3 and tried to do a factory reset by pressing power and volume and now it wont turn on. It has enough power but even connecting to power theres no light 

I need a new external microphone for both my VR streaming and general content creation, and I'm deciding between the DJI Mic Mini and the Hollyland Lark M2, as they fit my budget. While some recommend the Antlion Modmic for VR, I need a versatile option. I'll be connecting the mic primarily to my PC for streaming and my phone for content creation. I'd appreciate if you can cite some pros and cons for the DJI Mic Mini and the Hollyland Lark M2 for those who use it.Also, I'm unsure if I should connect the microphone to my PC via the audio jack or a USB-C port.Thank you!

As per the title, please respect the users who post here and keep it on topic, any nonsense and......grrr

Hello,When using Quest 3 S with a flight simulator the image brightness changes dependant on what I am looking at. If I look outside the cockpit the clouds are brighter than the ground objects so the visuals darken to compensate for the bright sky, then I can't see any detail in the ground objects.Similar if I try to look at cockpit detail when the bright sky is visible too, the cockpit details are too dark to see.Is there a way to control this in the Quest please?Thanks

Desperate for resolution and looking for help. It appears that where I shipped the headset for warranty may have lost my son's Quest 3s based their emails. I was told on 9/16 and 9/17 they had my device and a replacement was being shipped only to be told on 9/18 an investigation is being done. I can’t get a clear answer on to what is being investigated or a timeline, same replies just different verbiage.My son has a neurological condition that keeps him from playing contact sports that he would love to play but can’t and this has been his outlet since 2019 but I don't have the funds to just buy another one. Below is a recap of timeline. Looking for a better customer service email, phone number, anything that will help get this resolved. 9/6: Meta emails me an RMA + FedEx label.9/9: FedEx confirms delivered.9/15- 9/17: Meta admits it’s delivered & “eligible for replacement” I was checking  daily because status wasn’t updating.On 09/16 I see the RMA was canceled, a new one

Title says most of it. The cable itself is a 3.2 gen 2 cable, capable and tested for 20Gbps speeds. Type C port on my front header is capable and tested of speeds up to 5Gbps. Port itself works with slower speed cables, cable itself works with slower speed ports and adapters. However, connecting my Quest 2 causes an enumeration hang in USBview. After about 2 minutes, it enumerates to a USB 2.0 speed device and the connection is extremely spotty, often failing and tessellating after just a few seconds of being connected. I don't see a reason why falling back to normal USB 3.0 or 3.1 speeds wouldn't work, but it just doesn't for some reason. At this point I've gone through multiple different motherboard headers, different expansion cards, different ports, different cables, the whole nine yards. Reset the app, the headset, cleaned all ports, reinstalled all drivers, nothing works. Purchased a final C 3.1 - C 3.1 and C 3.0 - A 3.0 cable bundle, after that I'm hanging it up. Any help w

Hallo liebes Support-Team,ich habe mir bei Amazon die Meta Quest 3 inkl. 6 Monate Horizon+ und das Spiel wrath gekauft. Das war im bundle inkl. Ersatzakku.Leider kann ich das 6 Monatsabo nicht abschließen. Das System will mir nur 3 Monate anbieten. Ebenso finde ich das Spiel wrath nicht als gekauft.Was mache ich falsch? Lieben Gruß  

Ive been having issues with returning a controller that hasn’t been working and am trying to get a new one through my warranty. I have it until July of next year, and yet when I type in the serial number it says “this item is no longer eligible for return, refund, or replacement”I got there through the support page, because when I try to look for my device on the website, it says “we couldn’t find any devices associated with your meta account” even though when I’m on the actual quest app everything works fine and is detected. I’m so confused and a little annoyed that brand new my controller just stopped working even after replacing batteries, pairing and unparing, ect. And that despite that I can’t even get my promised replacement. 

when I hook up my quest 3 to my compatible pc with a cord that works and I go to link it then I press launch, and it just gets stuck in the loading screen for link in my vr and it has not worked for a while 

Im having this issue with Oculus Rift S, i can´t surpass sensor tracking check, after connecting usb 3.0 and Display Port cables. I can see a orange light on VR headset and later change to white light.I try: restart VR Headset, I reconnect it to different USB 3.0, I try beta updates, I clean connectors, sensors and cameras, I unplug and plug in all connectors from VR headset, I try to disable, enable, restarting service from oculus debug tool. I try to change to beta public versions on meta quest link, i uninstall Graphics card driver clean them and reinstall correctly lastest version from NVIDIA, I have camera privacy windows 10 allowing access all apps.Problem begin when i format my computer and put again Windows 10 Pro... 

My Quest 3’s speaker arm recently detached. It is under warranty, but there is not an option on the replacement page for the speaker arm. Who do I contact? Suggestions?

I'm having some dead pixels on my left lcd display, i've tried to request a change for it but i can't put my address in or even change country that for some reason is "Netherlands" but i live in Germany, where i can chage the region or anything to resolve this problem?thanks

Meta quest support is non-existent. I bought 2 meta quest 3s this week and the first one is working fine. The second one, I bought for my son, work except population one is stuck at the loading screen at 0% and won't budge no matter how many times we uninstall and re-install the game.I have tried to get support BUT when I try to do that I get "we could not find any devices associated with your meta account" and it just goes around in a circle. I do use my device AND I log on with my meta facebook account but I can't get any assistance.ready to throw the headsets in the garbage and get some that work and I can get support for if needed.

I got myself the Meta Quest 3 last week. I was told that I will have the referral option, which will allow me to earn credits to purchase a game. I have been searching for how to do it, and I've just found out that there should have been an option from the beginning.Is there a way to fix this and make my account referral possible?

I've recently bought the oculus 3s but yesterday I went to play it and the battery was totally dead I charged the unit but could only see a black screen I've help the power button to try and turn it off but it's like it's trying to reboot but sticking on the black screen. After a factory reset I got it back on but it's gone back to the black screen I've factory reset the until 3 times and it's gone back to the black screen every time 

Where did the camera go? I can us the player point of view camera features. Where did the options go to umm hold the actual camera?😟

Like the title says, I went through my friends referral link, made the account, set up a new Quest 3, and nothing. Doesn't show up in the referrals on the app or anything. I'm a little frustrated, was looking forward to the store credit, he was too 

I recently had to do a factory reset on my headset. It downloaded all of my apps, except one when I go to the store. It shows that I purchased the app however, doesn’t give the option to download it.  The only option it gives me is to get a refund, which I don’t wanna do since I got the game on sale. The specific game is walk about mini golf the hole in one bundle and all the other expansion packs after.

Hello, I use the Quest 3 for games such as Gym Class VR and Win Reality and for the 2nd time in 2 months, my right controller has seemingly combusted itself a broken B button. Furthermore, my left controller has finally ended its' life cycle since the release of the Quest 3. The left controller's metal piece that keeps the battery touching the + and - is now jammed, which I will give credit, has not happened to any other controller. I use the left controller as much as the right controller, what in the world!? I can definitely get warranty on my right controller as, seriously, just over 7 weeks ago my last right controller was broken. Why is the quality of your controllers to the absolute lowest that people have to spend 100 dollars every other month to get a new one!? Do you realize that controllers should last an average of 6 or more months!? I try my absolute best to avoid hitting anything. This controller I haven't even brazed the wall with!! This is frankly ridiculous and I hope t

Hello,I am reaching out on behalf of one of our clients who has been trying to cast the view from our app to another screen. They mentioned they could not hear the audio from our app on the screen they were casting to.I wanted to ask if there may be some additional recommendations I can share with our client for a smoother casting experience. The main thing I had in mind are making sure that both the headset and the screen being casted to are connected to the same Wi-Fi network, but are there other suggestions like a minimum download/upload speed, etc. that I can share with their IT team so they can further diagnose? Thank you!

I need a definitive answer on account to device limits. Use case: I am setting up a small training lab where up to 20 Meta Quest headsets are prepared and maintained under one Meta account for centralized purchases and quick provisioning through the Meta Horizon app. Before I scale, I want to be sure I am inside supported and documented limits. Specific questionsWhat is the hard limit, if any, on the number of Meta Quest headsets that can be paired or registered to a single Meta account in the Meta Horizon app or backend?If there is no fixed numeric cap, are there soft limits, security checks, or rate limits that might block additional pairings at scale?Are there restrictions on simultaneous sign-ins across multiple headsets using the same account, for example forced sign-outs or throttling?For apps purchased through that account, are there known concurrency limits on launching the same title on multiple headsets at the same time, and is this enforced globally or title by tit

I'm sorry if this is not the first time that this question has been asked, but I could'nt find anyway to fix it.I got my french Meta Account that is set one of my headset (Quest 2) and on the Meta Quest Link application on my desktop.The e-mail adress of that Meta account is the same as the one I use for my Facebook and my Instagram account, but it seems that none of those account is link to that Meta account. I tried to log in my Meta account and I successfully managed to receive my first factor authentification by e-mail. But after that I could'nt managed to receive the SMS and I got a pop up saying "You have requested too many codes, please try again later" . I've been waiting for several days, and the issue is still the same.  Thank you 

i’ve had my headset for almost a year now and I got off it for 10 months almost and now none of my things are working. I only have one controller too. It’s my controller and it’s not pairing, and it says the code above it and then it says like to pull out the paper tabs, but I’ve had it for a year and I don’t have any paper tabs and it’s not letting me do anything else because it’s stuck on that screen. I can’t do anything I can’t press any single singular button, and it doesn’t work. 

Hi, my lens drop over the rug, they turns "on" normal but  both controllers the Light Ray is cut or interrupted, due that I can´t execute or select actions.

Controller wouldn’t pair, resorted to factory reset and now I can’t get past the screen where I’m supposed to pull the tabs out of my controllers.  And yes, all batteries are in correctly and are new.  I just want to reach support.