VR Forums

I can update the store app or the steamlink app in one second, but when I'm downloading a game or other app, it has only ~50kb/s, restart the quest 3 or pc, or close to the router, or start download from horizon link mobile app are no use

Where do I go to friends list on the web  

I saw a rumor that Quest 4 will have a 2.5k resolution panels.There are several issues with this:1. By this moment there weren't any 2.5k good microOLED VR panels. The only one currently on the market is really old SeeYA. They have some innate issues with biggest being 90Hz being hardware upscaling only.2. VR is not in the trend right now. Chance of having new 2.5k panels by 2027 is pretty slim. SeeYA allegedly works  on new generation of 2.5k or 3k panels but they are nowhere to be seen and they might be unreasonably priced in comparison to old panels. BSB still uses old panels, Dream Air SE will use the same old panels, upcoming wired PfD also.3. High end right now is 4k panels and there are some pretty good options: AVP, Galaxy XR, Play for Dream, Dream Air, MeganeX. They are all available and good headsets. By the moment Quest 4 will be released 2.5k will look even more outdated.Why I think Meta will skimp out on the panels:1. This is the most expensive part of the headset. Es

Hello Meta Quest Team,Before you close this, I want to clarify that I am aware other users have reported this issue and that there is an existing troubleshooting post.I recently purchased a new Quest 3 and a new Quest 3S. I use both custom cables and chargers, as well as the original Meta cable and charger. On both brand new headsets, I repeatedly receive the water and debris warning every 10 to 20 minutes, which makes normal use impossible.This happens with custom cables and chargers that provide a valid 30 to 40 watts, which matches the power specifications stated by Meta. The same issue also occurs when using the original Meta cable and charger. Given that this affects two separate new headsets under the same conditions, it is very unlikely that this is simply bad luck or defective hardware. This strongly points to a software related issue.I have seen many other users report the same problem, and some of these reports mention partial removals or moderation of posts, which makes it f

This is probably a really stupid question, but I was wondering if I owned a game for more than 14 days, and I've been meaning to refund it, but I forgot to, am will Meta make any exceptions to refund it? For extra detail, I didn't find the game enjoyable at all, and it wasn't what I expected.

To the Meta Design Team, you are making your device worse by trying to be someone else. Meta was the leader because you were the ones who actually figured out how to make standalone VR functional and accessible in the first place. For you to throw away the very leadership you built just to become a knock-off version of Apple is a total failure of vision. You didn’t need to reinvent the wheel, you just needed to polish it. Instead, you’ve scrapped a great, functional interface for a filtered version of the Vision Pro. By forcing the Navigator into a rigid, head locked position, you’ve sacrificed user sovereignty for a spatial look that you don't even have the eye tracking hardware to support on your current mainstream headsets. Even if your next device has that hardware, the millions of people using your hardware right now shouldn't be forced into a "look to lock" logic that makes the system feel broken. Taking away the ability to freely grab and park windows, forcing us to recenter our

This is honestly unacceptable.My Meta Quest 2 has been completely bricked by your latest update. Before the update, it worked perfectly. After the update, it is now a useless piece of hardware.Let’s be clear! this was not caused by misuse, damage, or anything on my end. This was caused by software YOU pushed to the device.I’ve gone through every troubleshooting step possible: factory reset, reboot, charging checks — nothing works. The device is dead because of your update.What makes this worse is that it’s now conveniently “out of warranty,” yet the failure is directly tied to your software. That’s not acceptable. Customers should not be left with a bricked device because of a forced update they had no control over.I’m also not the only one? there are multiple reports of the same issue happening to other users after this update. That points to a wider problem that Meta needs to take responsibility for.Right now, I’m stuck with a device that your update has destroyed, and support has be

Hello,I reached out to the support team, I tried the basic tech support suggestions, turning my meta quest off and back on again, making sure it was up to date, I even reset the whole headset to factory default… nothing has worked,My suggestion/purpose for outreach is that, I want to be able to delete apps from my library, and remove them from my ownership. This should be a feature by default, but it does not appear to be the case. Meta support was not able to help and their instructions did not yield any helpful results.I shouldn’t have to have an App Library cluttered with apps that I don’t use. It should be sleek and clean and filled only with the apps that I’ve tried and actually want to keep, and no the option to “hide” an app doesn’t satisfy me. Hiding means it’s still there, but just in a different category… and that’s not enough.Some apps are bad and it frustrates me to have to see them in my App Library. iPhones allow you to delete content. Any other electronic device has the

Hi - simple question, but how do I change my kids' age through the Family Centre? I have tried, but it keeps telling me something went wrong and to contact support, which I also can't figure out. Seems unnecessarily difficult to do really simple things.

My son was having issues getting his quest 3 to come on. It would sit on a black screen after the splash screen. I tried to reboot it several times and it did it every time. I then tried to perform a factory reset but when I restart the headset, the problem continues. I tried to use the update tool as well but it wouldn't connect to my computer, I believe because it is not the original USB-C cord.

Hey,I'm in a crazy 2FA loop with my meta account (original email, still have access, did account recovery, have facebook account access). Trying to recover my library on Quest 2, but I can't seem to get into the Meta account whatever I do. Keeps redirecting me to this one.Any help would be super appreciated, and I don't know where to go. The Support system refuses to take my Quest 2 serial number, and they can't find my email either.Any ideas?Thanks!

The app itself does the download part but when it come to installing the app it stops and tells me theres a problem, it tells me to restart my pc if that fails then ask for support. i tried restarting it twice, i tried deleting all data and reinstalling it and i get the same outcome. 

I have been using my Quest 3 on and off and one thing I liked about it is that I could install custom skyboxes and use my Virtual Desktop in a 360 photo I took of my old house (I live in South America). I recently updated my Quest and it seems like this option is no longer there. So is there no way for me to use a custom environment while using Virtual Desktop? I find this really frustrating, it was a feature that worked fine. Either the feature is gone or the option is buried so deep I can't find it. Are custom skyboxes gone?

It has downloaded about a gigabyte of installation files.Getting to about 10-15% it stops and says "try restarting and doing setup again". Of course, this doesn't work. It started alongside the Unable-to-start-Link problems.Also, BitDefender "detected" a bunch of items under C:\Program Files\Oculus and blocked them. I added C:\Program Files\Oculus and C:\Program Files\Meta Horizon\ to BitDefender exceptions. But lo and behold, the stupid thing won't accept restoring OVRServer exe files, it won't let anything get added to the Advanced Threat Defense exception list! 

HiI found out you can connect LE-audio bluetooth earbuds to Meta Quest 3s. My problem is, it doesn't work at all. It connects but everything becomes super laggy and no audio at all when LE mode is enabled in bluetooth settings.I have Creative Zen Air Plus earbuds which supports LE audio when connecting to its' specific pairing name. When I do so, I can hear "LE connected... LE disconnected... LE connected... LE disconnected..." every couple seconds from the earbuds. Also everything on the Quest becomes like a 0.1fps slideshow until I disconnect the earbuds.When I connect the earbuds with normal bluetooth mode, everything works fine. Only problem is that games have 1-2s latency in audio. Videos (Youtube etc.) don't have delay because they sync with the audio. Is the bluetooth LE-audio mode still early experimental or is it supposed to work as intended already?Until it's resolved I can use wired earbuds with PD/audio usb-dongle. But then I lose smart funtionality of Elite battery st

Both of my controllers will constantly not be able to be tracked or have any buttons work. They are connected and have a full battery but still nothing works. I've also tried reseting my headset and I am not sure what to do because I have tried every possible thing. If anyone knows what I can do to fix this please help me out.

Hi, I have a question regarding the Meta Quest 3S glasses spacer. I was using a Quest 3S device provided by my university for a class, and I recently realized that the glasses spacer is missing.Since the device has already been returned, I no longer have access to the serial number or purchase details. I wanted to ask if there’s any way to obtain a replacement glasses spacer separately, or if anyone knows where I could purchase one officially.I’d really appreciate any advice or help. Thank you!

Hi I used a free trial for a game on my meta quest 2 and then purchased the full version. The store shoes “start”, but when I launch it , it says the free trial has ended and loops back to the store  can you remove the trial entitlement and refresh the full purchase license on my account please 

So every time I record a video, it doesn’t download to my cell phone. Can anyone explain what’s going on?

Hello,In August 2025 I bought a copy of Stencil VR and loaded onto my Meta Quest 3S headset. I used it successfully. However, for one reason or another it no longer appears in my app library.I am unable to reinstall it as the instructions all seem to suggest I should open the Stencil VR app on my headset, but it isn't there to open.Can you help please?ThanksJim

My vr controllers dont wonna connect to my vr its not piring so I need help. 

And I don't know what to do 

I had left my headset to charge overnight same with controllers and the next day it was green but wouldn’t turn on. It also says on my app that it’s still in red but the headset shows green. I have left it to charge for another day or so and now it just won’t turn on. I held the power button for 10,15,20, and even 30 seconds to see if it would turn on but no luck. I’ll leave it be for now and see if it changes. Any one else had this issue? Meta Quest Pro 

This issue remains unresolved.I have an active Meta Horizon account restriction preventing access and purchases. A case was opened with Meta Horizon and was closed as resolved, yet the restriction is still active.I had not used this account in over 6 months prior to this issue.This has been documented across 32 emails to date since April 15, including screenshots and repeated verification. I have already submitted the required appeal. Being repeatedly told to submit another appeal is not a resolution.I continue to be redirected between META SUPPORT and META HORIZON and none of my questions have been directly answered.Closing a case as resolved while the restriction remains active is misleading and unacceptable. This restriction is actively blocking normal use of the platform, including purchases.Why was this case that was opened with META HORIZON closed as resolved? What is the actual status of the appeal that was already submitted?

My headset had a few problems and suddenly the sensor on the headset doesnt work so i factory reset my headset so then im stuck but if i go on my phone i can just do the startup from there so i need to have casting on to prevent the sensor from working and i have to use startupBut the the final problem after i click the confirm button on the “Please make sure your seated during setup” the menu closes and doesnt reopen trapping me in the startup area with nothing i have tried tofactory resetchange accountsusb update Hard bootwait on sed menu for a long timeAnd NO im not spending any money on a new headset i just want a solution with the stuff i have.