VR Forums

Hello. I am trying to figure out how to find my app id. I am trying to fill out a "Contact Us" form in the developer's section, about an issue and its asking for an "app id" and I can't seem to locate one anywhere. Please help. 

I bought Meta Quest 3 today and I can't connect to the Horizon app. It finds it and when I enter the code it doesn't connect. It says it's an error. What can I do? 

Hey Everyone,The Public Test Channel (PTC) for Quest v85 started to roll out today for Meta Quest 2, Meta Quest Pro, Meta Quest 3 and Meta Quest 3S.Release Notes: https://www.meta.com/help/quest/172903867975451/If you're seeing an issue or bug after updating to PTC v85:1) For issues: Go to our Quest Forums and search for any existing thread on the issue, if you don't find one, make a new thread. Please add the tag "PTC v85" to the thread and in the title. This way everyone can look for just PTC v85 issues too.2) For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong.Share your impressions in the comments below and let us know if you see any issues.We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback

I’m in the public test channel on version 2.1 and there’s no option to use the navigator UI

I've been using the Mixed Reality Link (Windows laptop) + Windows app (Quest 3) sucessfully at home, both devices connected over WiFi with great success.Today I am travelling by train and wanted to do the same thing. On the train, there is no WiFi, so I brought my USB-C cable, and tried to connect that way, but it does not work. I can see my laptop listed in the Windows app on the Quest 3, but I can not connect, and I can't create a new connection using the QR code either.Is it not supposed to work over cable?[The cable is fine; for an example, I can use the Meta Horizon Link app on Windows to connect that way. Win11 25H2 latest update 26200.7705, Quest 3 V85.1034]

I factory reset my Quest 2 to fix an issue with the game and it was reset and the device was removed from my account (according to my device list on the website). On my phone however it still said that I have a Quest linked to my account with the same serial number. It never connects and it I can't pair my Quest 2 again. I tried pairing to another account too and it didn't work. Can't even contact support since it requires a device to be registered to my account but it isn't anymore.Anyone have this issue and found a fix? I tried reinstalling the app several times, logging in and out, and another factory reset.

everytime i click on the button to set it as default it does nothing

I am texting this from my newly made account for this issue specifically because i am not able to log in to my old one neither on my phone nor my PC. My old account is a standalone Meta account without connections to Instagram or Facebook.I recently have changed my phone to a new one due to old one breaking without any chance of recovery. That leads to me not being able to provide a 2FA code that is needed to log in to my old account because there is no Meta account on authenticator app on the new phone.Is there any way to recover that account?

Hi everyone, new Quest 3 owner here. I was under the impression that when your hands approach the edge of a roomscale, the controllers should begin to vibrate. And as you get closer, the haptic feedback should increase in intensity, especially after you've crossed the threshold (when the on-screen blue grid is punctured by a red circle). But this never occurs. Changing the roomscale sensitivity level, in the system settings, makes no difference.The controllers certainly vibrate in other scenarios, so it's probably not a hardware issue.  Further, I was able to replicate this issue on both a new Quest 3, and a new Quest 3S, suggesting it's a software issue with Horizon OS (or perhaps user error,  haha!).Does anyone else also experience this lack of haptic feedback when approaching walls/furniture? 

We admin VR/Immersive software at a University. We currently deploy Meta Horizon Link to ~150 PCs and its used for Unity VR development with Meta Quest headsets. Students do not have admin rights.When the app auto-updates, the main software installs fine, but the driver updates fail because they trigger a UAC (Admin) prompt that students cannot accept. This leaves the software in a broken state until IT manually intervenes. The rolling/unpredictable release schedule makes this hard to plan for during a teaching term/semester.What we found so farConfig: We found the new "Disable Auto-Updates" toggle in the UI, but it appears to be user-specific and stored as a binary BLOB in a local SQLite DB (data.sqlite). We are hesitant to script edits to this file on login as it seems brittle compared to a standard Registry key (?).Network: We are thinking of using a Windows Firewall rule to block the updater exe (OVRServiceLauncher.exe) to "freeze" the version for the term/semester. The trade-off i

When I went to try and update a game my quest said it's memory is full. So I uninstalled three games, restarting my headset four times and no matter what I do it says memory is full and won't let me update the game. When I uninstalled the game it won't let me install it again please I can't do anything  

Hello I been having this with my quest 3 when ever I watch a video or play a game both speakers start to crackle or pop constantly. It happends when ever the game has some bass they start to pop. I tried updating the quest 3s to latest software update.I also tried restarting it to see if that would work. no luck.any help you can give will be much appreciated thank you.

This is the third Meta Quest 3s that I have, after returning, the last year, 2 of them because the speakers make popping/crackling sound with strong bass sounds. The problem is the speaker, it doesn`t happens with all of the Meta Quest 3 that I test, but it happen with all the Meta Quest 3s that I have. The problem is perfectly audible with Ballerina Trailer in YouTube, but you can ear it in any other game with strong bass sounds. I hoped the problem was solved after a year but it`s still there. The only solution is to use headphones until Meta assest the problem. Rebooting, factory reseting, or any other solutions of this kind doesn`t work. 

Hi, I'm having an issue with a referral for the app Virtual Desktop.Over 14 days ago, someone used my referral link to purchase the app. Now I can see the "Referral Accepted" status on my end in the mobile app. However, I cannot redeem the 2€.I reached out to Meta Support via email to resolve this. They are now asking for the recipient's full name and email address to verify the transaction. The person who accepted the link doesn't want to share their personal data with me to pass along to support (and frankly, I wouldn't want as well). All I know is that they properly purchased the app and the discount was applied. They didn't refund it.I know it’s a small amount, but I'd still like to sort it out. Has anyone else experienced this specific loop with support? Any tips on how to proceed? Screenshot from app:The message says: "Cannot redeem the code right now, it's possible that the recipient..." 

When I try to buy any game it’s says I need to file a appeal to get my case reviewed where can I do that? 

Hello everyone. In France, has anyone received the V85 update ?bonjour à tous. en France, est-ce que quelqu'un parmi vous a reçu la mise à jour V85 ?

Trying to setup Oculus Rift S on Win 10 computer.Haven't used it for 2 years and have new PC.When running setup it is stuck on Checking Sensors and won't progress.Tried multiple USB ports.Changed room, lighting, cleaned sensors etc.Ensured Power Options correct.Can't figure out how to submit a support ticket?

Hi, I need help! I've been struggling for days to log into my meta account. The problem is that the two factor authentication is not sending me the confirmation code to my phone via sms. I've had to create this 2nd meta account to at least be able to communicate my issue.

I removed an account from my Quest 2 a while back since the system would be lagging and sometimes quit back to account select when logging into it, and now want to add it back. When I follow the steps from the invite link, it tells me this account is already connected, despite not having a way to log into it. Is there a way around this that doesn't require a factory reset?

Please help I need to delete 2FA as I have lost access to the app, I can't delete it myself, when I log in to Meta through Facebook, it asks for the 2FA, and so on in a vicious cycle

I really need some detailed help trying to set up the devices I Have not sure if they are compatible or if i was taken by a seller.I have found out I have a Meta Quest 2 headset only as well as a pair of Rift sensors. I have set up a meta account as well as a Horizon account but in my age i seem to struggle with reading set ups as there are so many. I'm really trying to do this as maybe my grandson someday will think I'm cool if my son ever decides to bring him over for a long stay. 3please help with any or all info.

I'm at my wits end.  I'm at the point where writing this post is one of the few options that I have left.  I ordered a replacement right controller September 22nd.  My return was accepted on the 25th but my replacement still has not shipped.  I have spoken to support dozens of times with no success.  I have been told numerous times they are waiting for a response from the warehouse but this has been going on for nearly a month.  I keep getting thanked for my patience but I have no patience left.  Please ship my son's replacement right controller.   I am begging you.  His quest 3 birthday gift has turned into a nightmare.  Please help us!

Crazy suggestion what if you can go in a setting to check for any damage/problem INSIDE ur controller, what if instead of tearing ur controller into little pieces to find out a problem in ur controller, you can just check in ur settings. Now i know this sound difficult for meta and they may have to create new controllers or a new headset but it will be so cool, ya you might have to get new controllers if you dont know what you are doing, but if you know how to repair things intead of paying $80+ you can fix ur controller and possibly only spend 10+ dollars for like 2 new parts. If you read this far thank you for listening to me and if you like my idea send a comment "meta plz" thank you again.

Why can't I buy subscriptions through quest cash This is absurd, it's the same money and it's very disappointing that this can't be done, you can make subscription weeks where you can buy subscriptions as you want

I've been waiting for weeks, messaging Meta Support on WhatsApp. And still, no navigator. Someone help. I'm on the PTC and v78.1028 and still don't have this.