VR Forums

Hi, bought a new Quest 3s, linked with a connected horizon account. Couldn't claim the promo batman game so I tried support. Logged into my meta account and it says there are no devices associated with my account then tried with the "other option"entered serial numbers (the one on the device) and got a "no support available for this product " which must be a mistake. can't talk to an agent because there are no devices associated with my account, can't get around by identifying my device... I have spent 3 hours trying to find a way. please help ! Willing to contribute however you want to help speed this up. Thank you 

Since yesterday, many members of the community gets errors on mobile (iOS and Android) when they try to access the community.Error: Relay:Missing expected data at path 'vr_group' in 'OCMessagesConversationContent_query'and also other errors

ben quest3s gözlüğüme format attım ama sonra yapılması gereken işlemleri takip ediyorum tarayıcıya gidiyorum oradan work.meta.com/device lınkine gidiyorum oradan gecici cihaz kodunu giriyprum ama kurulusunun sana verdiği bir hesabı kullan diyor mail adresini giriyprum ama kabul etmiyor ne yapmalıyım

Hello everyone hopefully someone can help me get this resolved. I'm  on an alt account because I no longer have access to my primary account. Im still logged into my 3s headset but completely locked out of the meta horizon app because I got a new number and o longer have access to the old number on my account. I have access to the email but it still requires the old number or 2fa which I no longer have access to. I've had my headset just shy of 1 year so I already through away the box that I guess has a different serial number on it. When I try to verify by using the serial number of my headset it asks for, it says support isn't available for my device. Like.I said im still logged into my primary account on my headset but no way of updating the information. Please help. Thanks!

It might just be a bug with mine, but I have found that if I forget to charge my 3S after it's low, it tends to randomly play the 'battery low' tune but slowed down when it dies in the middle of the night and it scares the living heck out of me. Tried asking meta's AI support bot but got nothing helpful. Please tell me if anyone else's headset does this, cuz it's FRIGGIN ANNOYING.

Hi there. I created an account for my 13 year old child, but accidently put in his birthday incorrectly. He can't use the Horizon plus subscription now because he's in the wrong age group. I tried to edit his birthday, but it says it can't process my request and to contact support. I can't get a response to get help. What can I do aside from making a whole new account?

my meta app has been  stuck on update drivers this flag does not go away if i click update and let the app restart then restart pc i have also updated my other drivers tried clicking it with and without headset plugged in via cable anyone know how to fix? (pc is win 10 ltsc with amd 7600 gpu 5950x cpu headset is meta quest 2 on newest software released jan 18)

On the Quest 2 playing Asgard Wrath 2. It shuts down when with Cyrene in the Swamps. 10 Hours in the main quest.What I did! Boot the game.Check the Backups.Did a Factory Reset.Deleted and reloaded. All 35 GB.All that is left is deleting my backup files and starting new, but I do not want to do this.

Hi, I bought a Meta 3S from Walmart last week and got it yesterday and got the three month trial for free but no Batman . I hear with new purchases you get Batman for free and I have a receipt that I bought from it Walmart Canada . I bought it online from them and it’s brand new.  

Imagine special shoes with electronic switches built into the sole, under the insole. When I’m standing, both switches are pressed and they send a signal to the headset that I’m standing still. When I lift my right foot, it’s a signal that I’ve stepped forward, and then I alternate my feet to control walking speed or running. When I lift my left foot, it’s a signal that I’ve taken a step backward, and then I alternate my feet again to indicate backward movement.While walking in place, I can physically turn my body, which naturally rotates the headset, so turning is already solved. The only exception would be turning in place without walking — in that case, I’d need to hold a button on the hand controller so that it doesn’t trigger movement in VR. The same button could also be used to recalibrate my position if I end up outside the safe zone.Another advantage of this system would be the natural swaying of the body, making walking in VR look very realistic.Another advantage is that the s

the left-side hinge on my Quest 3 seems to have somehow detached from the main headset. I have no idea how or why. I've taken really good care of my Q3 for the last 10 months, but now I guess I've had my very first issue. From the research I've done, it seems to be a very common problem with the quest 3 design: The plastic O-ring inside the hinge break apart, so it needs to be cleared and put back together somehow? The headset still functions, but now I'm afraid to wear it because I don't want to accidently break the charger, or rip the really tiny speaker wire in the left ear... Miraculously, it'll still charge, but it won't charge with the loose hinge because the charging port is strategically located RIGHT on the hinge! xD I'll attach a photo for clarity.   Any tips on how I can fix this would be appreciated, even it it's temporary, I need to use it for work. Thanks!

Hi guys,I have noticed that the right thumbstick is not used properly by some games.It works like an arrow key on the keyboard, meaning it's either at 0% or 100% input, nothing in between, making precise turning awkward.I play while seated most of the time, so I use it a lot and it feels terrible.I have tried all the options, but "smooth turning" and "turning speed" is basically what most games offer. No setting fixed my problem.Some regular games have this problem ("After the Fall") and also PC "ports" that run on the Quest like Doom3Quest or RTCW.Most other games work just fine though, so is it an oversight by the devs or a software problem?Is there a way to make the thumbstick being recognized correctly?This would improve my Quest expericence by a lot.CheersTiger

I don't get any sound when casting regardless of which device I cast to. TV, PC, or mobile app, all the same. Actually, I do hear sound when casting to the mobile app, but I can't get the sound to play through a connected speaker (bluetooth or otherwise), so it doesn't really matter. When casting to PC on oculus.com/casting, there's no sound at all. AirPlay to TV is the same.

When ever I go in to change the accounts to my new phone number it keeps sending link to old number. It is saying the old number is a WhatsApp number. If anyone has a work around it would be great. Don’t want to lose the accounts or whoever has the old number take the account.

hed my headset for quest 2 placed on a charger, walked away while it was charging in my kitchen, came back to find it was on FIRE in the socket of the headset and melted the headset, almost causing my home to catch on fire. while burning up cable toi have pictures of the after scene but dont know how to publish with this post

ATTENTION DEVELOPERS!!! Hi, this is about a design flaw that results in the Quest 3 controller 'forward' direction not being in line with the controllers when playing gun games e.t.c. I see there's been MANY threads about this covering almost 2 years, and still no fix!I've been through the Meta tech support email 'hell' for the last 3 days, with, I think, 8-9 different people emailing me back each time, some suggesting the same irritating default replies (factory reset does NOT help!)Whoever designed the Q3 controller seems to have had a unique default natural hand pose, with an ever-so-slightly 'palm up' pose, which I think 99.9% of other people don't have. This resulted in the default 'foward' direction being set at an odd angle, so when most users grab the controllers, the default aim rotates slightly 'outwards' by about 10 - 15 degrees. So for example, in PavlovVR or Hot Dogs, Horse Shoes and Hand Grenades (H3VR), if I grab a gun with my right hand, and point it forward, the a

So. Beware of the latest software update. META has removed all of the great home environments and put in 5 of the most cheesy environments. Also, when in horizon you could switch the operation of the controllers and swap left and right. META must think that everyone is either right handed or left handed. The new update takes that function away. So at this point I cannot go into Horizon because I cannot really work the controllers well. META - Isn't it time you stopped taking functionality away and actually IMPROVED the performance, or just fix these things then leav it alone.

Hello everyone,I’m having an issue with my Meta Quest 2: when I turn them on, the Meta logo appears normally, then the tutorial starts, but after a few seconds the screen goes completely black. This happens both in the headset and when casting to my phone.Interestingly, I can see the volume icon when I press the volume up or down buttons, and the recovery/boot menu works and is visible correctly. Audio also responds to the buttons. This indicates that the operating system is active, but the main graphical interface fails to load.Steps I’ve already tried to fix it:Factory Reset multiple times → did not solve the issue.Firmware reinstallation via Meta → also did not work.Full 10-hour charge with the original charger → no effect.Covering the proximity sensor to rule out the headset thinking it’s not on my head → no change.Casting to phone → the screen is also black.Verified that the volume and sound overlay works correctly → system responds, only the main interface is not displayed.Other

Received an invitation to the portal http://www.meta.com/creators/affiliates/So I've been using it for several months,but I can't find a connection with financial support,  I tried to contact with https://www.meta.com/help/support/But support told that they do not have access to this program,also in the help section of Facebook - as well as information strictly on business profilesand there is no cases about this program,maybe someone knows the email address of support or a direct link to the form to contact this particular departmentThank you in advance

I updated system to the latest update, cleared browser cache and restarted Meta Quest 3, but still it is not working. I tried it even with Virtual Desktop software but it result in same glitched out image view. This problem was here around 2 years not and its still not fixed, i feel bad that i paid this much for device that has very often problems.

Downloaded a fitness game last night and had a good workout. Turn the system off and charged it. Not it won't come back on. Tried rebooting it and factory resetting it. Still nothing. Any ideas? It's not even 6 months old. 

Why is it saying for my security I cannot buy strayed

Hi everyone, I was using my Quest 3S normally last night and turned it off. Today when I tried to use it again, it started blinking a red light while connected to the charger. I unplugged it from the power outlet and plugged it back in, and after that the headset never turned on again. Now there is no light at all. It does not charge and does not turn on. The device is less than 1 month old and was bought brand new from Amazon. Has anyone experienced this issue?I FROM BRAZIL

Bought a new Meta Quest 3S. All of a sudden it won't charge. I am trying to connect to support however I keep on getting a message that there is no support available for this product. 

Hello. Just got a quest 3 for my kid. We want to cast his games on our device. While both are paired and connected via same WiFi and Bluetooth is on, every time we start casting it gives an error. The screen just shows the loading page and the  says that Quest 3 cancelled the casting or the casting has ended. Have gone thru many discussions and have applied all possible troubleshooting options with no results. Pls help.