VR Forums

I need help to take Meta of my account  

I have the Oculus 2 viewer and I have also created several 3d photos on various 3d apps on my phone, however when I load those photos, which are supposed to be the left & right photos), and then view them in my gallery in my quest viewer, they just appear as two photos in 2d, that's it. What am I doing wrong?

I just heard about the latest layoffs. That is horrible. I just want you all to know how much I appreciate your work on your product, and your assistance with bug hunting. The software industry has never been an easy place to work, and user passion for a product tends to lag about a year behind when it seems to matter. I feel like the Quest completely renewed my faith and excitement in AR and VR, and I only wish I'd had more time to get products out before Christmas.I have no idea what the future holds for the Quest, but I hope it continues to evolve and be developed. This is the most fun I've had in software development in years. Thank you for a wonderful product and community,Here's a video of me looking at my own code in AR, on the side of my house, outside, using my Meta Quest :D https://www.youtube.com/watch?v=Cpr6TCVZ5Uk-Chilton

they asked me for additional information and i did it many times and the message kept poping up and i did answered or kept doing whatever it was asked. I cant access my old Facebook. how can i recovered my access to it. this is not what i invested on that game for.... i have pictures since 2006-7 in there. many from my Marine Corps service, graduations, and more. 

I can't use hands tracking when I use steamVR while use USB connecting quest 3s to pc, but everything work fine when I use steamlink from Quest 3s by wifi (I have to use usb cable due my weak wi-fi signal)Is it normal that we can't use hands tracking when we connection to pc by usb? If no please tell me how to fix it. 

I keep getting this error when trying to make a purchase on my child’s account. He has quest cash available but unable to use it.Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed.Please try again later, or visit our Help Center.I have sent 2 private messages regarding this issue with no response still.

So after getting a chat restriction 2 days ago it's now lifted or has been I have left all of my old groups or communities if you call them that and when I tried to join new ones it wouldn't let me it said that I had reached a quote limit it shows in my meta Quest app in my community's tab that I have no communities joint at all but when I go back to my old communities meaning I look at the users that are in there for every single group that I left shows my username still in there.

I've tried about every method under the sun. Factory resetting, power cycling, pairing in VR, in the mobile app, and connected to the PC. Nothing works. When I first booted up the Quest Pro, I saw the right controller receive a firmware update, but not the left? Is there anything I can do? I don't want my purchase to go to waste.

Hi there all.So here is my issues.Coming from a quest 2 I decided to upgrade to a quest 3s 256gbI purchased one on black Friday from argos here in the UK.I'm on my 4th replacement as I can return faulty items within 28 days and lucky enough I've noticed the faults straight away and have had a replacement from argos.The first one had faulty speakers that constantly made crackling distortion sound noises even in low volume. The second one had a dead pixel in the right lens which was present as a solid green dot.The third was almost impossible to get the image looking clear as it was almost like there was some sort of dirt within the lens.Now the 4th one which ive just switch on looks like it's got a small wavy hair/fibre of some sort inside the right lens.These are all coming brand new out the box like this.Either I'm very unlucky to get 4 in a row faulty or there are many faulty poorly put together headsets being sold.What is everyone else's experiences and what does it take to get

 I have looked through forums and every single thread on here including the solutions other users have tried. My headset was not connected to the WiFi giving a “connected to device cannot provide internet” message. When the day before it was just fine and working. Here are the following steps I have tried including the advice and steps you have been giving everyone. I have;I have forgotten the network deviceI have soft restart my headset I have hard restart my headseti have done a factory reset via both the mobile app and headsetI have switch band lengths via the routerI have restart my routerI have reboot my headset I have tried connecting through the WiFi through the mobile app as well only to get a error message I have force updated my headset on the website with the correct steps that are required I was right next to my router trying these stepsi tried changing the gateway code (via another users solution on a thread I saw)The problem with other solutions I

Has anyone else have to deal with the lack of support from the meta support team?? My son’s quest 3s screen went black (after using it for 3 weeks) Sent it to meta so they can fix or replace it. I was informed 1/5/26 that it will take 5-7 business days for it to be delivered back to us. It’s 1/14/26 and they haven’t even put it in the mail yet. I emailed meta back and they seemed to have lost it because now they are telling me it’s been escalated to the internal team and they are working on the best possible solution for me. The best possible solution would be for Meta to fix the problem and send me a NEW, not refurbished Quest 3s.  I would never refer a friend or family member to purchase anything from Meta as this has been a very frustrating experience. 

So this is the error code i get when i take a look at the console.I tried diffrent ports from my motherboard but nothing seems to work and im very sure that problem is not coming from my cable.I have a quest 2.Please help.

  This seems like such a minimal feature that surely it's already there somehow and it's just my overall general computer illetaracy resulting in the fact I dont know how/what/why/when/which in this case.   The entire affair relates to as simple a premise as "I want my phone to notify me when my meta quest is fully charged", now surely this is achiveable in 2026.  I had a good chat with Grok on the matter just to get an image of if this was a feature somewhere but he was as clueless as I so I came here...  As simple as "I'm waiting for my meta quest to charge in the next room and don't want to go there intermittently to check if it is finished, can't my meta app just tell me when it's ready...  please".  The app already has notifiations for low battery and such but not "done charging, back to playing! yay!!" notification. Your thoughts on these thoughts?

Hi all, My son has been playing I am Bird since Christmas.The game has not stopped loading, all the other games/apps are still loading fine.I have gone through all the trouble shooting suggestions I have found online and it still won't launch.When I open the app the I am Bird photo comes up but it won't move on from there.I have tried to contact Meta support but it won't connect me to a help chat.Any suggestion would be appreciated.  

I just keep going in circles and tomorrow our account will be suspended. I can not find the page, all links in here just send to pages that don't have verify age. HELP! Panic mode!

Head set won't let me in. It's asking for a pass code or pin. It won't accept the only one I know. I haven't used my headset in about a year. I just downloaded the meta app to my phone today hoping I could some how login with that or change my code. Ive never had the headset ask me for a pin code. It's a number keypad. Im not even sure how to save my games ive purchased to the (cloud). Can any one help me with this issue. When I went to change my password on the app it tells me my email is already in use.

I am using Horizion+ subscription for the PuzzlingPlaces app shared between 3 accounts (1 adult 2 13+ teen accounts). When I downloaded the app and go in to it (from my Meta account(A)) the standard puzzles already show as being available (no downloading needed), I go into the second account (B) and it shows the same puzzles available, when I go into the third (C) those same puzzles show as needing to be downloaded (they won't install even if I try to download them). I have tried restarting the headset and uninstall/reinstall the app and for both those actions A always has access to the puzzles but the determination of which one has access between B and C is whichever one I log onto first after the restart or uninstall/reinstall. I don't have any other issues with other apps just this one.  The app developer said that they don't have control over this issues because the puzzles are hosted on Meta's server and downloaded by the OS.  Is there anyone who has solved this iss

Hi everyone, I need some advice regarding the strap. Can you recommend a comfortable strap? I have a Quest 3 and use it mostly sitting with my head resting on a pillow, or in the simulator with my head resting on the seat.Thanks.

I just booted up Eleven Table Tennis after awhile of not playing and my old Oculus avatar from early 2024 before meta redesigned them doesn’t load in any game anymore. Has anyone else had this issue.

So it just says "This page isn’t availableThis page may have been removed, or you may not have access." Soo what should i do? maybe anyone can provide me with a download link?

I'm not able to choose a way of how to connect a device. In the Link app I go to Devices > Add a device. Then you get a window that says "Choose how to connect" But there is no way to choose anything. The only think you can do is click continue which just goes back to the home screen.This app sure is putting up a fight. Any help would be apprciated. 

When playing VR videos from the TV app in the media player, as soon as I look down, the entire screen becomes full of artifacts, and screen tearing also occurs.In the browser, screen tearing occurs whenever I scroll the webpage.

Cable link not working (v83I use my Quest 3 for VR flights on MSFS2024 (XBOX/ MS Store) and since the last Meta Horizon App update I can't get the cable link on when the game is running. I wish I could downgrade for the old version because i used to conect the headset when the game was already running. I've already tried to restart the meta services on task manager but didn't work, and the headset gets stuck on that 3 dots and meta logo screen, and it streams the pc audio too.  I've changed the USB port on my pc, reinstalled the meta app, restart headset, drivers all updated and nothing... I wish someone can help me figure out this, thanks. 

Hello,The company I work for has an app on Applab. Occasionally, some of our clients report stumbling on the Multiple Devices Can't Access This App at the Same Time error message when launching our app, and they'd get kicked out of it. I've since learned that this is due to having all or multiple headsets paired to the same Meta account.I understand that if clients register with Horizon Managed Services, they can choose to set up the headsets in either Individual Mode or Shared Mode.I have the following questions:If headsets are set up in Individual Mode, does this mean that each headset still requires a unique Meta account?If headsets are set up in Shared Mode, does this remove the need to create a separate Meta account for each headset, and they can all be managed with one account instead? Does this make it so that this error message no longer appears?Thank you!

I get the error message "It looks like there isn’t an account associated with" my email address but that is the correct email address when trying to log into the parent account.