AI Glasses

So the glasses don’t turn on and are completely unresponsive when outside the case, no led flashing or anything. When they are inside the case they respond normally. The led works, I can install updates, I can restart it, etc. But as soon as I take out the glasses they go completely off. I’ve tried charging for 3+ hours and this didnt work, any solutions/ recommendations??

Not sure where to go from here. Just did an update and my whatsapp kept glitching on the glasses (would come in and out of view). I disconnected it in the app to force a reconnection, and now whatsapp will not connect. It takes the QR code photo, then my glasses have been stuck on "Loading - This may take a few minutes." forever, or it fails the conection.Any ideas? I really don't want to uninstall whatsapp or factory reset glasses :(It's on an iphone. Anyone else having the same issue?

I got the wayfarer meta 2 glasses. Went to setup and tried to use the meta ai command from my glasses it stated the tho feature is not available in this region. But I got my glasses in the united states. I tried everything to do fix it but nothing works? How do I fix this or what should I do?

I have my RAY-BAN META WAYFARER - GEN 2 connected to my Samsung Galaxy S26 Ultra. They are less than 3 weeks oldI am having an issue where the audio, whether playing music, announcing messages, using Meta AI or receiving notifications, sounds very distorted, even at low volume. If I have the volume low enough to avoid distortion, even in a quiet room, it's unusable. I have tried force-restarting and factory-resetting the glasses, but there has been no change. The glasses received the latest update - 124.0.0.0.0

I'm having trouble sharing my media on Instagram and WhatsApp

Is anyone else having a mare with the AI assistant on the Meta rayban model, almost always wrong or nothing to offer. Next train time's not exactly pushing it, it came back with a departure time 6 hrs later as an example!!! Am I missing something or is this what i should expect from a expensive pair of sunglasses. Hopefully someone can point me towards a fix 🙏

Hello!I got the Blayzer Gen2 today. I'm unable to connect them to the Meta AI app. I have an S24 Ultra. The glasses show up in the Bluetooth settings (I haven't paired them there). But they don't appear in the app at all. I've tried everything — every guide I could find, factory reset, clearing the cache, etc. Nothing has worked.I'm completely lost...

My wife  just buy a Rayban Meta gen2, and she is not able to pair her glasses to her phone via Meta AI app, samsung flip 7, the app cant discover the glasses while she can connect to the bluetooth. I tried to setup on my iphone and it works with no problem. Does anyone know how to fix, its brand new 

Suddenly oakley meta hstn inside white white light started blinking Removed from the app and also tried to hard reset by using red light method No success  Unable to hard factory reset by pressing 5 times orange light and allUnable to do this process  Tried draining entire battery but no change still white light blinking No connection ornpairing not working in the app  It's been only 10 days i bought it  Please help me what to do 

Hi everyone,My Ray-Ban Meta Gen 1 glasses stopped working for an unknown reason and I have been unable to get them working again. The glasses are completely unresponsive. The capture button does not respond at all, and I can no longer connect or sync the charging case with the Meta app.Here is what I have tried so far:The glasses appear to have a full charge.The only response I get from the glasses is when I try to restart them and release the capture button - the LED turns red. https://www.meta.com/help/ai-glasses/905490264519056 Pressing the capture button normally does nothing. I tried performing a factory reset. According to the instructions, rapidly pressing the capture button 5 times should start the reset process and the LED should begin flashing. However, nothing happens at all. I have repeated the reset procedure multiple times and am confident I am following the instructions correctly.Regarding the charging case:The Meta app cannot detect or sync with the case.

Hello, my Ray-Ban Meta sunglasses keep disconnecting from Bluetooth when I'm wearing them; I lose access to videos and photos. When I take them off, the connection returns. What should I do?

unfortunately Qobuz is not listed as music apps compatible with the meta lens. why? is there any technical limitation? 

using the meta lens voice command during a road cycle train is impossible. Probably due to the wind, the system is not recognising anything. I tried many things, speaking louder, using one hand in front of my mouth...Can we expect any update managing this?  

Hello,I have an issue with Hyperlapse video recording.I recorded a 10:57-minute video in Hyperlapse mode, but the final video was only 30 seconds long. It looks like only the first 5 minutes of the recording were saved, and the remaining 5:57 minutes were cut off.According to the expected behavior, Hyperlapse should allow recording for up to 30 minutes, which should result in a final video of up to 5 minutes.The last video has a 10:57 duration. The hyperlapse video should be around 1 minute and 6 seconds.Then it was cut to 30 seconds (5 minutes without Hyperlapse)Thank you

Can an Australia-purchased Meta Smart Glasses device use Korean language support after the Korea launch?I purchased my Meta Smart Glasses in Australia in December 2024, and the product code shown on my device is 00F0.I currently live in South Korea. At the time of purchase, the glasses were not officially supported in Korea, so I have not been able to use them properly here.Now that Meta Smart Glasses have officially launched in South Korea, I would like to use my device with Korean language support and Korean-region features.Since I paid for and purchased an official Meta product, I believe I should be able to use it properly in South Korea now that the product is officially available here.Has anyone been able to enable Korean support on a device purchased overseas?I would like to know whether Korean language support can be enabled on an Australia-purchased device, and whether this depends on firmware, account region, app region, or hardware model. If there are any steps required

HelloI have an issue with my vangaard glasses, the last two times I have been out riding they dies and says 5% after 20 min when I start the is on 100% and when I get Home an charge they are on 70% am i the only one with this issue?

Bonjour, Je possède des lunettes Ray-Ban Meta Gen 2 (Wayfarer 039J) et je rencontre un bug sérieux avec la fonctionnalité hyperlapse. Voici ce qui se passe systématiquement :1. Je lance un hyperlapse via la commande vocale "Hey Meta, start hyperlapse"2. L'enregistrement se déroule normalement (LED allumée)3. La vidéo apparaît bien dans la galerie de l'app Meta AI après l'enregistrement4. Lorsque je tente de l'exporter vers mon téléphone, la vidéo disparaît de la galerie Meta AI sans arriver sur mon téléphone5. La vidéo est définitivement perdue J'ai perdu plusieurs hyperlapse de cette façon. Le cache affiché dans Contenus multimédias > Galerie indique "Zéro ko", confirmant que les fichiers ont bien été supprimés des lunettes sans être transférés. Informations techniques :- Modèle : Ray-Ban Meta Gen 2 Wayfarer (039J)- Firmware : dernière version disponible- L'importation automatique est activée- Le problème se reproduit à chaque tentative d'hyperlapse Merci d

I have had my meta ray bans gen 2 for about 3 months now. I stopped wearing them for a few weeks, I recently started trying to wear them again but they only connect when i don’t have them on and once I put them on they disconnect. I have done a factory reset and even turned them off and back on after a few seconds to see if it would fix the problem but I’m still having the same issue. What can I do to fix this problem without having to buy a brand new pairI haven’t damaged them in anyway and I always make sure they are in my case when they are not in use. I have done everything that I can to try and fix them but nothing is working and i’m starting to get frustrated because of all the money I spent on them for it not to work anymore.

Hi All,I am mute and cannot respond verbally.When I use Meta AI to perform an action (for example, taking a photo and sending it to a contact), Meta AI asks for a final confirmation before completing the action. The issue is that the confirmation appears to require a spoken response. I have tried the available touch controls on the glasses, but I have not found any gesture that confirms the action.Is there any accessibility feature, touch gesture, button action, or setting that allows users who cannot speak to confirm Meta AI actions without using their voice?Thank you.

After updating my Ray Ban Meta Generation 1, they stopped working. I want to restart them, but they don't work and the LED doesn't even turn on. I've followed the instructions I found online, but they still don't work. The only way to get the LED to turn on is to hold down the capture button and slide the power switch at the same time, but this doesn't help me at all. I thought it might be the battery, but I've charged it many times.

I attempted to turn on my glasses and they just pulse white continuously on the rear facing LED. It has done this for over 2 hours, whether the power switch is on or off. How can I get it out of this state.

Every time I finish setting my VR it shows me a black screen and I have to turn off my headset and I turn it back on and do something process and I do it everyday whether or not work one time it took a whole day to set up but it didn't work

The quality of my footage looks great on the Meta AI app, but when I add Garmin data and save it to the phone it butchers the quality and compressed a 3min 3k video into 90mb so it becomes pretty much unusable.. Any tips?

I have only used it about 5 times. The glasses is completely dead and the case only flashes red when glasses placed in the case. I have tried the resets and no difference, cleaned the charge points on both, as well a different C type cable and there is no difference …I also saw that to do a master reset on the case with the glasses inside and when the case light changes to white to release the button but that too immediately goes back to the flashing red.

Hi everyone, I'm hoping someone can help me or that a Meta employee might see this. About 3 hours ago, I was using the Meta app and selected specific photos and videos to import into my phone's gallery. I did NOT delete anything – I only imported selected files. However, after the import, I noticed that ALL of my photos and videos that I had taken within the Meta app were gone. They were completely deleted from the app, even though I never intended to remove them. To make things worse, the files did not even make it into my phone's gallery either. So right now the photos and videos are nowhere to be found – they are gone from the Meta app AND they are not in my phone's gallery. They have essentially vanished completely. Since this happened only about 3 hours ago, I'm hoping that the files might still be stored somewhere in Meta's cloud and could potentially be recovered. My questions are:1. Why did importing selected files cause ALL my media to be deleted from