AI Glasses

After the latest update. My App for Meta Wayfarer says speaker isn’t working. I’ve tried Force Restarting, Deleting and re-installing the app but still the speaker isn’t functioning. What should I do next?

Hi Meta Product & Engineering Teams,Unsure if this is the best forum to convey my thoughts below, but if not feel free to direct me to the appropriate channels As an early adopter daily-driving the Meta Ray-Ban Display and the Neural Band, I am incredibly impressed by the core user experience. Features like the monocular display and the Neural Handwriting transcription feel like absolute magic. However, using these devices together reveals a few practical UX gaps that, if resolved, would elevate this ecosystem from a futuristic gadget into an indispensable daily tool.Here are four targeted feature requests based on real-world daily use:Integrated Case Charging for the Neural Band: Currently, the glasses case acts as an excellent power bank for the frames but leaves the Neural Band stranded. Adding a hidden USB-C output port or an inductive charging slot inside or on the folding case would allow users to top up both devices simultaneously on the go without carrying extra cables

Hi, is anyone else having issues with the Rayban Wayfarer Gen2's Hey Meta not reponding at all or responding very very late after today’s update? tried force restarting the glasses and the iPhone but for no avail.

For the past two days, my Ray-Ban Meta Gen 2 sunglasses haven't been reading WhatsApp messages or notifications.

Ordered replacement lenses in Prism Rose Gold on May 5. Every couple of days receive a new notification with estimated shipping date of 4-5 days. Order still not filled a month later.

Hi everyone, I recently purchased a brand-new Meta Ray-Ban Display. However, the Neural Band cannot charge at all — no indicator lights or response when connected to the charger. I tried to register the device using its serial number, but the support page shows an error message saying “We couldn’t find information for this product”, so I can’t submit a support request. Has anyone experienced the same issue?Is there another way to contact Meta Support or get warranty service for this product? Any help would be greatly appreciated! Thank you 🙏  

Hello! I had to reset my VR headset because I lost my password. After resetting, I reinstalled my app (Mondly), but I lost my progress in that app! Does anyone know how to recover it? Please !!

I got my glasses around Christmas time last year and been using them almost everyday since, however maybe sometime in the middle of February I started getting a connection issue where my glasses wouldn’t be connected for videos and pictures (you’ll always see the red light flashing or white light blinking to connect) I say only for videos and pictures because if I’m listening to music it connects asap , if I’m on Instagram or phone call it connects asap. When it finally does connect I can only record videos for about 8 seconds and it’ll automatically disconnect . Prior to this issue I was able to record for the maximum length my settings will allow I think it’s 3 mins max. This ruins the whole on the spot recording I need. 

Buongiorno,Quando effettuo chiamate con i miei occhiali, le persone chiamate non mi sentono bene, sentono la mia voce ad intermittenza e sono costretto a spegnerli.È il secondo paio di oakley meta hstn xhe provo e ho avuto lo stesso problema con entrambi.Ho provato a ripristinare il collegamento, gli occhiali stessi, a cancellare cache, ma il problema persiste. Avete suggerimenti?Qualcun'altro ha lo stesso problema ? Grazie

For the past couple months I had been using Quick Connect to send photos to WhatsApp using the touchpad. It was very convenient not always having to talk to send pictures. I tried using it today and the feature was just gone? I haven’t found any documentation saying that this was removed so is it an issue on my end? I understand that some features are rolled out randomly but I’ve never heard of features being taken away. Does anyone else have this problem?

I was looking for the 5 minute video and do not see anything. Contacted meta support and they basically just told me to do a warranty claim. Any comments on this? 

My glasses dont charge.A green light appear for 5 seconds in the front case button when I open or close the case (also if a put the glasses inside)If i press the back case button for 10 seconds approx a white light appear for 5 seconds 

Hi everyone,I'm unable to update my Ray-Ban Meta glasses (Scriber Optics 01MM). Every time I tap "Install update" in the Meta View app, I get the error: "Unable to complete the update. Your phone can't connect to the temporary Wi-Fi network that your glasses use for operations that require a faster connection. Restart your glasses and try again."Device: Xiaomi 15TOS: Xiaomi HyperOS 3.0.302.0 (Android 16)Meta View app: latest version from Play StoreGlasses: fully charged in case, Bluetooth connected, restarted multiple times What I've already tried:- Restarting glasses (5-second hold) and phone- Disabling mobile data before starting the update- Disabling both Wi-Fi and mobile data- Forgetting my home Wi-Fi network- Reinstalling Meta View app- Checking Wi-Fi advanced settings for any auto-switch toggle (there is none on HyperOS 3) The root cause seems to be that HyperOS has an aggressive cloud-based Wi-Fi switching system (cloud_weak_network_switch_enabled) that automatically d

Was wondering if anyone knows a way to retry an attempted auto edit of a bunch of clips that were taken via Autocapture. I ran a 10k recently, and all of the clips were imported, but the auto-edit failed and some clips didn't fully get processed (still have the raw fisheye look to them). Before the error was dismissed, I think it read something like "error with cloud import". (I have cloud backups on)Is there any known way to "redo" the import or attempt to re-edit the clips? Now I'm just stuck with a handful of full-processed, non figheye'd clips in a sea of raw captures that aren't usable. Thanks! 

I have bought a brand new Gen meta 2 and for my surprise, we tested with other phones available, but nor mine neither my wife's S26 Ultra were able to update the language packages. It starts the download, but get stuck on around 25%. We have tried different languages packages, such as Italian, Spanish and Portuguese. For all of them, the same issue.We made a factory reset on the glasses, clean installation of meta AI, new account. And no solution whatsoever. I got a full refund and apparently, this is a known issue that is not public disclosed...

Hello, I recently began to have a problem with my oakley meta HSTN glasses, when I turn them on they start blinking white, and after I put them on the led turns red and disconnects, i noticed that when i don´t open that much the glasses they do not disconnect, but when stretching a little bit like when you put them on they turn a red led and disconnect. I also noticed that for some strange reason when I put pressure in the sides where the on/off button is located, they don´t disconnect. I already tried to force restart: didn´t work, factory reset: also didn´t work, unpair and pair: didn´t work, and also uninstalling the app and installing again while trying to pair: doesn´t work, so I really need help because im getting a little bit anxious :(

The Meta AI data field from the Connect IQ store declares compatibility with the generic "Run" profile but not with the separate "Trail Run" or "Track Run" profiles. On a Garmin watch these are distinct activity profiles, and a Connect IQ data field only shows up as an option on the profiles it explicitly declares. So the Meta AI field can't be added to Trail Run or Track Run at all, and the live integration (voice stats, status LED, autocapture) is unavailable for those activities. To reproduce:1. On a supported Garmin watch, open a Trail Run or Track Run activity profile.2. Go to the data screens setup and try to add the Meta AI field.3. It isn't selectable. The same field adds fine to the generic Run profile. This matters because trail runners and track athletes are core use cases for hands-free, eyes-up data, arguably more than road runners, since on a track you don't want to break stride and on a trail you're watching footing. Adding these two activity types to the field

Hi, my gen 1 Skylar glasses will work with Bluetooth if I make the call from my phone, but if I ask the glasses to make the call it says connect to the Meta app. The meta app is already open and works with my other Headliner glasses, but not these.I have checked all the settings and they seem fine. They will play music from the Amazon music app, but will not make a call from a voice prompt.Is this a problem that cannot be solved? Thank you in advance for any insights. 

Hey everyone,Right after installing today's firmware update, my Ray-Ban Meta glasses (RB Meta 028J) completely lost touch and button functionality. The capture button doesn't respond (no LED, no audio cues), and the touchpad is dead.Interestingly, inside the Meta View app, the glasses are now listed twice (duplicate entries) under the menu.I have already tried unpairing and repairing the glasses twice (including a clean reinstall of the app). It only fixes the buttons for a few minutes, and then the controls freeze and stop responding all over again, while the duplicate entry remains in the app.Anyone else facing this after today's update? Any permanent workarounds?

I’m facing a setup issue with my Ray-Ban Meta glasses and have exhausted most troubleshooting steps.Problem:Setup repeatedly gets stuck at: "Learn the basics → Put on your glasses → Detecting..."Symptoms:The app keeps showing "Detecting" forever.No startup sound/chime when wearing the glasses.No response to "Hey Meta".No response when pressing/holding the touchpad.White LED on the glasses flashes briefly, but nothing else happens.I deleted the Meta app, removed Bluetooth pairing ("Forget Device"), reinstalled the app, and retried setup.Performed multiple resets (short and long button holds).Repeatedly paired from scratch.On iPhone. Has anyone seen a setup/firmware loop like this where the glasses are detected and pair, but never complete initialization or get past the wear-detection step?

It says speakers arent working. You wont be able to listen to audio until speakers are fixed. It all happened out of nowhere please respond ASAP.

Since I update iPhone IOS to 26.5 I can’t anymore download photo on my iPhone 15 pro. It connects to rayban WiFi and say download starting but after 10” it disconnects 

Hello,I bought lunette last generation last April and I can't use my glasses with bluetooth to listen my tv for example. It's possible or not to use mummy glasses with other device to use Bluetooth please ?Other questions about focus conversation in France, do you have a date please ? Or a year ? I am waiting this functionality to improve my conversation in restaurant for example.Thanks 

[HELP] Can't reconnect Spotify on Meta Ray-Ban after factory reset – Connect button doesn't open Spotify auth screen Hi, I'm having an issue reconnecting Spotify to my Meta Ray-Ban after a factory reset. Here's the full timeline: **Timeline:**1. **First setup** – Connected Spotify successfully, everything worked fine2. **Factory reset** – Lent the glasses to my sister after resetting3. **Factory reset again** – Got the glasses back and did another factory reset for my own use. Now Spotify no longer works **Current symptoms:**- When I say "Play music on Spotify," the glasses respond: "I can't do that on your glasses"- In the Meta AI app, when I tap "Connect Spotify", it does NOT redirect to the Spotify authentication screen at all (it did redirect during the very first setup)- Despite no auth screen appearing, the app shows Spotify as "Connected" immediately after tapping the button — as if the connection succeeded, but it clearly hasn't- The connection simply does nothin